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Documenting Procedures Made Simple
10 minutes | Apr 7, 2020
External Users Have Needs Too
When writing policies and procedures it is dangerous to assume that the only persons using the information will be internal parties. Companies that fail to acknowledge or communicate the information that a customer or vendor needs in a policy or procedure is failing to understand the importance of communication with external parties. Typically procedures are focused on the needs of internal users, but it is important to consider the needs of external parties also. Amber from draft-up.com shares some ways to ensure that external customers needs are considered when writing policies and procedures.
13 minutes | Mar 31, 2020
Users Matter Too
So often business owners create grand products based on fablous ideas without considering what the person who is going to use that product needs. Consider a technology transfer gone poorly, its almost always because someone didn't ask the people who are going to use the technology what they need. We are used to having what we need without much striving or effort. This is important to consider if we don't want to chase away customers simply because we don't address the things they actually need from our product. Marketing is great but only if it addresses the proper target market. This same theory is critical when writing documents because it is nothing more than a wasted effort if the end product is never used by the persons we wrote the information for. Draft-up.com is a great resource for getting help with writing and documenting the things you need to communicate with your staff well.
14 minutes | Mar 24, 2020
Far Too Much Information
Look we know that communication is important. When we have a lot to say it can be hard to keep the attention of other people. We tend to forget that not everyone is as passionate about the things we want to say as we are. When we provide too much information it causes customers to choke and sometimes will mean that they look somewhere else for the same item that you are trying to sell. Amber from Draft-Up.com discusses the importance of identifying what information matters and what doesn't need to be included. One of the biggest things that business owners forget is that most of the time their customers just want to buy a product. They are not interested in hearing every detail about why your product exists.
14 minutes | Mar 17, 2020
Shampoo Communicates More than Clean Hair
When we need information we tend to scan to find what we need quickly and don't spend too much effort when there is urgency behind locating the information. Understanding this can help every person who communicates understand the importance of considering the need of the person who is using the product. Amber of Draft-up discusses how something as simple as packaging lables on Shampoo can communicate information accurately or it can cause customers to walk away from purchasing the product a second time.
14 minutes | Mar 10, 2020
Can't Find You With Broken Links
It would be wonderful if we all knew all of the things we needed to fully understand. Truthfully the world is nothing more than a long experience of crazy experiences that reflect the things we half toy with. When it comes to lack of customers, sometimes the issue is so simple that we can't see it. We tend to believe that issues are massive and sometimes just asking fellow business owners for some assistance can point out the issue in a way that helps clear up the issue quickly and painlessly.
12 minutes | Mar 3, 2020
Loosing Customers With Poor Instructions
We don't like the idea that loosing customers is a reality, but sometimes the information we share with the intention of helping others learn new things can actually loose customers. Amber shares a real life story about a YouTube user that lost a teen customer simply with a poor use of words. It likely isn't a measurable mistake, but the order of instructions can create issues. Don't loose customers simply because you didn't consider how people are using the information you provide for them.
10 minutes | Feb 25, 2020
Fill In The Blanks To Create Backstory
As humans we are wired to long for story, we will make in assumptions to complete information we don't have. These back stories vary from one person to another. While we can't change the human race to prevent this natural experience, we do need to write our policies and procedures to provide the information needed. Failure to do so leave the users of the written policies and procedures to fill in the blanks, and when this happens you won't know what people think you mean. This is a recipie for disaster. https://www.draft-up.com/services
10 minutes | Feb 18, 2020
Say What You Mean To Avoid Confusion Later
Consider carefully how people that are using your words are translating the things you say. Miscommunication does occur a bit more often when we are comfortable in the environment that we are sharing information with others. Americanisms do show up in business and can cause issues even in the most formal business meeting. The question is, are you noticing the things you are communicating by assuming that people are interperting the words we use in the way we think they will naturally interpert them? https://www.draft-up.com/services
12 minutes | Feb 11, 2020
Turn Down The Radio, I Can't See
Amber investiages why we tend to begin yelling at one another when we don't understand what someone else is saying. This does help the most when lack of hearing is the problem, but we often yell even if speaking louder doesn't address the direct issue or problem we are encountering. Speaking louder does cause division in communication and yet it also does help us communicate in different ways to some degree. Awareness of how speaking louder works to help us communicate differently can help you address situations where someone doesn't understand in ways that are more effective than simply screaming at one another. https://www.draft-up.com/services
11 minutes | Feb 4, 2020
Competitors Can Make Great Allies
We all have competitors, but sometimes that competition can provide growth. There is always room for growth, and allowing some flexiability to work with your competitors can enhance and strengthen your business. Understanding the way your business differs from your competition will help you focus your strengths on your favorite aspects of your business. This ensures that you grow and flow within your why without attempting to control the information that your competitors are sharing. Knowing where your strengths are is the most important step to embracing the things that having a competitor can bring you. https://www.draft-up.com/services
15 minutes | Jan 28, 2020
Even Small Business Saves Money With Procedures
Small businesses will often avoid writing procedures because they believe that they will never need to share the information about how things are done. While this might be true, not documenting the things you do is actually costing even the smallest business money. Amber shares a working example of how not documenting where information is found can drive the bottom line to obtaining new clients very subtly. Time management is part of the process, but often just writing the information down will will avoid some of the issues that arise with the information you need. https://www.draft-up.com/services
13 minutes | Jan 21, 2020
Subtle Misunderstanding Does Harm
Amber Grady Fuller the owner of Draft-Up shares a brief discussion about subtle misunderstandings that often occur so often that we don't realize. We believe that people understand some of the things we say without reaalizing they are not understanding. This can be distructive to your communication within your business, but it can also be destructive to external communication patterns. When you are aware these things can occur, it will help address some of the communication issues you may realize are occuring, but find difficult to identify the source. https://www.draft-up.com/services
9 minutes | Jan 14, 2020
Procedure Writing Considering the Learning Approach
How we choose to communicate a strategy is important, but considering the way someone else is going to learn from me is also important. Sometimes it helps to start with the goal and work backwards when writing a procedure. Doing this can help ensure that the information you provide is always focused around the intended goal. More importnatly considering the way others understand the information we share will help ensure a written procedure can help provide the specific information you intend to share. https://www.draft-up.com/services
14 minutes | Jan 7, 2020
When Your Best Efforts Don't Work
As a business owner I network, and I talk to a lot of other business owners. I do a lot of social media exploring to find questions that business owners have, so that I can identify maybe some ways that I can help. One of the things that one of my business owner connections was talking about is that she had been putting for months upon months, a lot of money into social media. She'd been doing advertising she'd been doing all the Facebook things. She has followed all the marketing tips. In fact, she was doing Anything and everything that anybody would tell her to do. She said that she was spending all sorts of money. And there were just zero sales. Not a few sales, but really zero sales. She wasn't seeing traffic coming to her website. She just wasn't seeing anything really moving. This have been going on for a few months, and that she was so incredibly frustrated, she was ready to quit her business. Then people began commenting on her little post. They provided some tips and encouraging information. Then someone asked for her website address, so she gave the website address. Within minutes, people started posting that some of the links to her products were not working. Some people said they were getting error messages. Other people said when they saw the product description, there was no prices listed. Another person said that they went in on their phone and everything was askew, and it's all off to the side and they couldn't really see it. Even another person mentioned that they saw descriptions with the pictures, but the descriptions didn't sound anything like the picture they were seeing.
11 minutes | Dec 31, 2019
Procedures Help Clarify Grantwriting Goals
Writing Grants takes lots of time, you want to make sure that the effort you've put into writing your polices and procedures is not wasted. Sometimes oversights can create issues with how you share project goals and the focus of the things you are asking for funding to accomplish. Assumptions are always part of the equation, but you can eliminate some of those common problems by simply adjusting the way you present the information you are trying to share. https://www.draft-up.com/services
11 minutes | Dec 24, 2019
Assumptions Create More Problems Than We Realize
Documenting the way you expect to handle things helps share with others that you are prepared to address some of the unexpected needs your internal and external clients and vendors may encounter. Amber, the owner of Draft-Up, discusses some of the issues business owners encounter during various situations that might cause confusion when we haven't bothered to communicate our expectations in writing. These tips can help solo-prenures just as much as a large business owners. Taking the time to define your product and how you are going to ensure the quality of your output is critical to successful business operations.https://www.draft-up.com/services
14 minutes | Dec 17, 2019
Clear Communication- Learn From Your Mistakes
When your customers are complaining it is costing your company. With poor communication your reputation is harmed, your product doesn't meet expectations and your staff struggles to complete the tasks they are assigned. These issues cost your company money every single day even if it is difficult to quantify the exact amount of income loss. Amber from Draft-Up has more than 15 years experience in process improvement. She discusses various sitations that might arise in a business when communication is not clear. She provides some ideas in how to document your processes to clear up miscommunication. Take 15 minutes to discover how you can reduce the situations that cause miscommunication. https://www.draft-up.com/services
15 minutes | Dec 10, 2019
Documents Have Specific Purpose
Sure, we can call every document that identifies how to complete specific tasks policies and procedures but its better to know the difference. When you know the difference, you will no longer waste time writing something that doesn't need to be written. Duplication can be reduced, and changes will be simple so that your policies, procedures and quick guides can be updated often without much effort. Amber from Draft-Up talks about the various types of documentation and clears up common misconceptions about the differences between a manual and a procedure. After 10 minutes you can be an expert on the type of documentation needed to clearly communicate with the users you want to communicate with. https://www.draft-up.com/services
15 minutes | Dec 3, 2019
Small Business: Documentation Is Worth The Time
Amber Grady Fuller, the owner of Draft-Up shares a real life example of how interruptions and time is easily wasted. Time spent creating marketing materials means that you must find more clients to make up your cost of doing business. Amber highlights the value of documenting simple things that are easy to forget so that your business can flow more smoothly. Small business owners are in charge of many different types of tasks during the day. While you can't stop disruptions, you can use simple documentation to help prevent the time train that is so common for business owners. Saving time will mean you spend less money gaining new clients. https://www.draft-up.com/services
12 minutes | Nov 25, 2019
Good Enough: How Winging It Costs You Money
Employees who are focused on nothing more than today are hard on the moral of your business, but it also costs you money. It might not be something easily measured, but the attitude of your staff has a direct influence on the way you come across to customers. Amber Grady Fuller, the owner of Draft-up shares some ideas in how to deal with a good enough attitude and helps business owners more clearly understand the importance of communication and documenting processes. https://www.draft-up.com/services
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