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The Helpdesk

98 Episodes

17 minutes | Apr 25, 2022
MSPs & Georgian History
Anthony sits down with Jay Brackman, a Solution Advisor at Integris who has a very interesting career story and a very interesting podcast, Georgia History Guy.
10 minutes | Apr 18, 2022
Advancing Cybersecurity with CAMI
Scott sits down with Tasha Cornish, Executive Director for the Cybersecurity Association of Maryland, Inc (CAMI). Tasha discusses CAMI's mission, recent trends in cybersecurity, and more.
26 minutes | Apr 11, 2022
Best Practices to Implement in IT
Anthony sits down with Jed to run through some best practices that, when properly implemented, can improve an organization's technology experience.
13 minutes | Apr 4, 2022
“See Technology as an Advantage and Powerful Tool”
Anthony sits down with Gene Dunn, Director of Support and Professional Services out of Integris' Atlanta office, for a chat about Gene's career, a typical day in his life, and where he sees technology going.
36 minutes | Mar 28, 2022
Shields Up: Everything You Need to Know About Russian Cybersecurity Defense
Susan Gosselin, a Senior Writer at Integris, sits down with Nick McCourt, a vCISO at Integris, to take an in-depth look into Shields Up. With reports of the Russian government looking into opportunities for increased cyberattacks, what should businesses be focusing on when it comes to their own cybersecurity?
21 minutes | Mar 21, 2022
Finding Purpose in Adversity: Hearts 4 Henry
Anthony sits down with Hailey Witzel, President of Hearts 4 Henry. At 20 weeks, Hailey and her husband Barret, a Service Supervisor at Integris, learned their son Henry would be born with a complex and rare congenital heart defect (CHD). Following Henry’s successful heart transplant at 10 months old, Hailey found purpose in raising awareness of CHD and helping other families.  The First Annual Hearts 4 Henry Golf Tournament is sold out, but tickets for the Silent Auction and dinner are still available! H4H also has a wide range of branded apparel for all ages.
18 minutes | Mar 14, 2022
“Caring is Not Enough”
Anthony talks with Kevin Vitale, Director of Managed Services Concierge for Integris. Kevin walks through starting, maintaining, and scaling a program for client relationships at the organization, along with its potential pitfalls and benefits.
16 minutes | Mar 7, 2022
Russia Cyberwarfare & the Security Culture Maturity Model
Anthony & Jed discuss the cybersecurity implications of the situation in Ukraine, and a Security Culture Maturity Model as described by KnowBe4.
23 minutes | Feb 28, 2022
5 Biggest Security Controls Impacting Cyber Insurance
Anthony & Jed discuss the biggest security controls impacting cyber insurance, using a real application.
31 minutes | Feb 21, 2022
Delving into a Cybersecurity Application
Jed and Anthony delve into real questions from a cybersecurity policy application and discuss the ideas behind them.
12 minutes | Feb 14, 2022
Cyber Insurance Evolution
Scott Jacobson, Founder and President of Jacobson Professional Insurance, talks with Anthony about the evolving cyber insurance world.
28 minutes | Feb 7, 2022
Business Continuity & Disaster Recovery Explainer
Anthony and Jed talk through a cyber insurance questionnaire with insight and examples from real-world situations.
18 minutes | Jan 31, 2022
"Our Job Is To Make It Not Be Your Problem"
Continuing our ongoing Integris team series, Anthony interviews Ryan Goldberg, the Director of Network Services out of Integris' Duluth office.
16 minutes | Jan 24, 2022
"It's Like a Puzzle"
Anthony talks to Clayton Hall, a Systems Engineer on the Integris managed services team in Atlanta. Clayton talks about his initial interest in IT, his experience working for multiple MSPs, and what they see in Integris' future.
22 minutes | Jan 18, 2022
To RFP, or to not RFP?
Anthony is joined again by Jed Fearon, a Solution Advisor with Integris' Atlanta branch. They're talking Requests for Proposals – the good, bad, and ugly of using these documents for IT services.
20 minutes | Jan 10, 2022
Website Security Issues
We're back for the new year with a new name. That's right: Discussions by Domain is now The Helpdesk. Kickstarting the relaunched podcast is Jed Fearon, a Solution Advisor in Integris' Atlanta office. Jed and Anthony talk about how your website may be a weak point in your security procedures.
25 minutes | Oct 1, 2021
Technology In Baltimore
In this episode, our guest is Laura Gaworecki, Owner of the Waterfront Tech Series. Laura talks with Scott about how her series is helping local organizations evolve and realize the importance of implementing the latest technology. Be sure to attend their next episode on Wednesday, October 20th as panelists discuss all the ways Baltimore is growing in its digital transformation. https://www.wftechseries.com/event/episode-13/
14 minutes | Sep 10, 2021
Computer & Application Session Hijacking
In this episode, Nick McCourt and Antonio Coelho talk about how best to protect yourself against session hijacking, what data could be at risk, and how it affects different industries.
30 minutes | Aug 27, 2021
Horizon Day Camp: A New Beginning Every Day
In this episode our guest is Ciera Gallub, Coordinator for Horizon Walks & Horizon on Wheels. Ciera talks with Scott about all the work they do at their camp, what impact it is making on the kids, upcoming events, and what you can do to get involved. Register or donate below to support their Horizon Walks Fall 2021 celebration on October 17th at 9:00 am! https://www.sunrise-walks.org/baltimore
17 minutes | Aug 13, 2021
Multi-Factor Authentication
In this episode, Nick McCourt and Gary Eldridge have a conversation about multi-factor authentication, why it's essential for businesses to have, and how it can be set up.
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