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Discussing Stupid: Tackling Digital Customer Experience
38 minutes | May 23, 2018
Being Accessible: Keeping content editors from screwing up
Join us for this episode as Virgil Carroll Principal Human Solutions Architect at High Monkey talks with Doug Burgett, Creative Director for Marketing Communications for Enrollment Management at the University of Illinois about the unique challenges and opportunities when tackling digital accessibility compliance in a multi-editor environment! Virgil and Doug talk about the challenges in keeping everyone on the same page and how it changes the lifecycle of your digital content. A good example shared by Doug is, “When content editors use WYSIWYG editors they don’t realize that as the enter content into the editor, code is actually being created in the back end. Knowing this helps content editors to Realize the power they have at their fingertips.” Doug goes on to explain how this approach helps editors be more cautious when implementing content and ultimately eliminates many potential accessibility issues. Virgil and Doug discussed other bad practices that they often see, and techniques and tools people can use to mitigate these risks and ensure you are always creating an inclusive customer experience! For more Discussing Stupid, follow us on: Twitter:https://twitter.com/DiscussStupid Facebook:https://www.facebook.com/discussingstupid/ LinkedIn: https://www.linkedin.com/company/28164784/ And visit our website www.discussingstupid.com For any questions email email@example.com Items Discussed: https://developers.google.com/amp/, https://www.w3.org/TR/wai-aria-practices-1.1/, https://fae.disability.illinois.edu/anonymous/?Anonymous%20Report=/, https://webaim.org/, https://www.paciellogroup.com/resources/contrastanalyser Host: Virgil Carroll – Twitter - @vcmonkey Guest: Doug Burgett
8 minutes | May 16, 2018
MonkeyByte 3: Readiness Scorecard
Join Virgil Carroll for Monkey Byte 3. Follow along as Virgil digs through some of the more popular tools in the world of customer experience and see how well these companies are prepared for the European Union's General Data Protection Regulation (GDPR). Virgil digs through tools like Facebook, LinkedIn, Hootsuite and even Mail Chimp to see what steps they are taking to comply with the new regulation.
36 minutes | May 9, 2018
GDPR and Protecting Privacy: Your baby's first word will be Data
Take a listen as High Monkey’s Virgil Carroll and Liam Cleary from Protivity continue the conversation about the European Union’s General Data Protection Regulation (GDPR). Shifting from episode 2 where Virgil talked more about GDPR and how it relates to the customer facing side, in this episode Virgil and Liam will talk more about the companies receiving personal information and how to handle such data once you receive it. According to Liam Cleary, “One of the key things to focus on regarding GDPR is to make sure you understand how the data moves around and really how it integrates in other applications and systems that you might utilize it in.” Virgil and Liam discuss the importance of defining policies and procedures for the storage and management of data as well as how to keep people informed on how you are using their data. This podcast helps you to understand GDPR from the standpoint of collecting data and understanding the steps to becoming compliant with your own data practices. For more Discussing Stupid, follow us on: Twitter: https://twitter.com/DiscussStupid Facebook: https://www.facebook.com/discussingstupid/ LinkedIn: https://www.linkedin.com/company/28164784/ And visit our website www.discussingstupid.com For any questions email firstname.lastname@example.org Items Discussed: https://www.protiviti.com/, https://azure.microsoft.com/en-us/, https://www.eugdpr.org/, https://products.office.com/en-us/office365-lovepop , https://www.marketo.com/ , https://techcommunity.microsoft.com/t5/Security-Privacy-and-Compliance/Compliance-Manager-Preview-is-now-available/ba-p/124662 , https://ec.europa.eu/eurostat/cros/ Host: Virgil Carroll – Twitter - @vcmonkey Guest: Liam Cleary – Twitter - @helloitsliam
6 minutes | May 2, 2018
MonkeyByte 2: GDPR and Your Consent
Join Virgil Carroll, in the second 'MonkeyByte' episode of the series, as he talks more about GDPR and more specifically containing consent. It is important when using user’s information that you've collected that you receive specific consent for the types of activities in which you plan to use their information. Whether that be newsletters, email campaigns and or any other type of activities.
30 minutes | Apr 25, 2018
GDPR and your website: The Europeans are coming
During this episode of Discussing Stupid High Monkey’s Virgil Carroll and Kentico’s David Komárek will talk about GDPR - the European Union’s General Data Protection Regulation. When implemented in May 2018, GDPR will redefine how people’s privacy is protected in a global digital world. This podcast is not an academic discussion . . . Virgil and David talk about how GDPR compliance affects online consent, restrictions on the use of personal data, as well as the ‘right to be forgotten’. Throughout this episode Virgil and David dig through the ins and outs of GDPR compliance and what some of the good data practices look like for organizations taking their first steps toward GDPR compliance. When asking David where to start regarding GDPR his response is “First, try to learn as much as you can about GDPR . . . use somebody who is informed in GDPR and who can educate your internal staff . . . then look at the data and what you’re doing with it.” This Podcast helps to give you some understanding about what GDPR is all about and what you should do as it rolls out in 2018. For more Discussing Stupid, follow us on: Twitter: https://twitter.com/DiscussStupid Facebook: https://www.facebook.com/discussingstupid/ LinkedIn: https://www.linkedin.com/company/28164784/ And visit our website www.discussingstupid.com For any questions email email@example.com Items Discussed: https://www.kentico.com/ , https://www.kentico.com/blog , https://www.eugdpr.org/ , https://www.kentico.com/product/resources/whitepapers/gdpr-compliance-and-your-cms/gdpr-compliance-and-your-cms.pdf Host: Virgil Carroll – Twitter - @vcmonkey Guest: David Komárek – Twitter - @davidkomarek_cz
6 minutes | Apr 18, 2018
MonkeyByte 1: AI & Machine Learning
Join Virgil, in his first 'MonkeyByte', as he dives a bit deeper into the concept of machine learning and discusses how it can be used and how it can be helpful and hurtful to your customer experiences.
7 minutes | Apr 11, 2018
Discussing Stupid: Trailer
Welcome to the Trailer episode of the Discussing Stupid podcast. In this episode Discussing Stupid’s host Virgil Carroll gives you the 411 about the podcast. Learn about the inspiration for the podcast as well as a bit of a background about Virgil as a Business owner, technology enthusiast, and speaker. In this preview listen to an excerpt from Episode 1 about Artificial Intelligence that gives you a flavor for how the podcasts will flow and the types of conversations you can expect in future podcasts.
35 minutes | Apr 11, 2018
Artificial Intelligence in Search: Intelligent Hype or Artificially Hip
During this podcast Virgil Carroll and Ben Tilley from Funnelback talk about artificial intelligence and machine learning. The conversation focuses on how these types of technologies can both help and hurt search results depending on how they are set up. According to Tilley, “Being able to use some form of natural language processing to extract information out of your written text and turn that back into structure is a great way you can start to improve search.” Our two search gurus discuss how the structure of your content can play a significant role with search and give some pointers about how you can get started making changes to your search system. Artificial Intelligence and machine learning can be extremely helpful when it comes to improving search. This podcast gives key pointers for you to consider so you can make smarter decisions about AI and machine learning. Guests: Ben Tilley Hosted by: Virgil Carroll Tools discussed: https://www.funnelback.com/blog , https://www.wolframalpha.com/ , https://www.westpac.com.au/ , https://www.funnelback.com/blog/artificial-intelligence-why-the-farmer-killed-the-fox , https://www.funnelback.com/blog/intelligent-question-answering , https://www.funnelback.com/blog/is-the-future-of-search-proactive
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