Created with Sketch.
Digital Workplace Deep Dive
25 minutes | Sep 14, 2021
27 – The Top 5 Stories from The Digital Workplace
Neil Miller is the creator of two podcasts that focus on what makes the modern workplace tick: The Digital Workplace and Work Minus. In my interview with Neil, you will hear five stories that he has hand-picked from his library of 200 fascinating guests: Nancy Duarte (author of slide:ology) You will learn two ways that our presentation skills must evolve to effectively communicate in a hybrid workforce. Dr. Gloria Mark (Professor of Informatics at the University of California, Irvine) You will learn about internal vs. external interruptions – and identify which types of interruptions can actually be helpful to productivity. David Heinemeier Hansson (Cofounder and CTO of Basecamp). You will find out what makes a great productivity app. Hint: it is not stickiness. Jonathan and Melissa Nightingale (Founders of the Raw Signal Group) You will discover the connection between mind reading and great leadership in a distributed workforce. Leron L. Barton (Author and TED Talk Speaker – “The Power of Sharing Your Story”) You will hear 2 things that automatically drive diversity and inclusion at the grass roots level. I highly recommend checking out Neil’s site www.thedigitalworkplace.com/ where he shares additional nuggets that he has learned from his guests that can help organizations advance five of your systems through ‘5 Levels of a Digital Workplace’. In my work at Unisys, I focus on three of those systems: Technology, Productivity, and Collaboration. These are, of course, connected to the two other systems: Leadership and Culture. You may find it helpful spending a few minutes perusing www.unisys.com/digitalworkplace to see the latest innovations in the use of AI, automation and merged reality. I assure you; it is time well spent.
19 minutes | Aug 24, 2021
26 – Ouch! Avoid These 4 XLA Mistakes. Please!
Part 2 of our series on XLAs reveals 4 mistakes that enterprises make in rolling out an experience management program. Neil Keating, co-founder, and Chief Experience Officer of Bright Horse gives real-world examples of these 4 mistakes – and how to avoid them. Do you see any of these mistakes in your organization? KPIs that have nothing to do with experience. Mismatched expectations about what an experience management tool can/cannot do. Using surveys the wrong way. Not making the right organizational changes and/or not having the right level of senior leadership involved. To find out more about how to have a successful rollout of an experience management program that may include XLAs, please see Neil’s additional suggestions and tips at https://www.brighthorse.co.uk. For more information on how digital workplace transformation is having a real impact on enterprises of all types around the world, please visit www.unisys.com/digitalworkplace. If you missed the first episode in this series on XLAs, click here.
20 minutes | Aug 10, 2021
25 – Do You Want Great XLAs? Avoid These 6 Anti-Patterns
Are you considering rolling out an experience management program that uses XLAs to measure the happiness and productivity of your workers as they return to work? Wouldn’t it be great to learn from the mistakes of others and avoid their headaches? In this podcast, Neil Keating, co-founder and Chief Experience Officer of Bright Horse, shares six ‘anti-patterns’ that have delayed successful rollouts of XLAs. Better yet, he reveals how to avoid these pitfalls. As you listen to Neil, ask yourself if you recognize any of these in your organization? Knee-Jerk Reaction Squeaky Wheel Syndrome Reinventing the Square Wheel Golden Hammer Scope Creep Management by Committee To learn more about the successful rollout of a successful experience management program that may include XLAs, please check out more of Neil’s suggestions at https://www.brighthorse.co.uk For more information on digital workplace transformation, visit www.unisys.com/digitalworkplace
25 minutes | Jul 13, 2021
24 – Expand Workplace Diversity While Ending Digital Poverty – Is that Really Possible?
Is it really possible to increase the level of diversity in your company’s workplace while helping to end digital poverty? What do we mean by ‘Digital Poverty’? Who is affected by it? In this episode of the Digital Workplace Deep Dive, we hear from four like-minded individuals from seemingly unrelated organizations about how they are collaborating in clever ways to end Digital Poverty. Dan Brown, the founder of The Positive Transformation Group explains how all of this is much more than handing someone a laptop and walking away. Harry Messenger shares his latest research on the extent of the problem. Annette Brown reveals the top three groups of individuals who will benefit the most from digital assistance. Davoud Pourhossein explains how service providers like Unisys can provide the one missing ingredient that can make all the difference to someone looking to improve their life. If, after listening to this episode, you’d like to find out more about how your organization can both get involved and benefit from this program, I’ve included links to The Positive Transformation Group and Dan Brown’s email address. https://www.positivetransformation.org/ Dan Brown – Founder of The Positive Transformation Group: email@example.com
17 minutes | May 11, 2021
23 – Three Surprises that Blockchain Brings to Worker Experience
We normally equate blockchain with cryptocurrency. However, smart people around the world are devising new ways to use blockchain in increasingly clever ways. We discuss three of those applications in this podcast. Chris Blask, Global Director of Applied Innovation at Unisys has invented a Digital Bill of Materials based on blockchain as a way to capture ‘claims’ about a product or service. Chris and I brainstorm 3 surprising ways that this Digital Bill of Materials (DBOM) can be used to improve worker experience in the enterprise. Asset Management on Steroids that not only tells you the model and serial number of your laptop, but what chips are embedded in the device and what firmware is running on it – something that IT needs to know if a security threat is discovered with those chips or firmware. Digital Online Resume that tracks all of the significant work that you do. It follows you around and is instantly verifiable as you present yourself for work at a new company XLA Presentation – with the ability to present a composite XLA made up of multiple vendors, with immutable proof of how each vendor’s service contributes to the experience enjoyed by an enterprise’s employees. This is a brave new world and I think you will enjoy learning about how bleeding edge technologies are being adapted to solve today’s problems in the workplace.
23 minutes | Apr 27, 2021
22 – What HR Can Learn from the Gig Economy About a Great Work Experience
Why do gig workers have access to services that most HR organizations don’t provide? Discover three innovations that K2 Partnering Solutions has developed for its 500,000 gig workers that HR can emulate to provide a better workplace experience for their full-time employees. These services have enabled the growing gig economy and can also empower enterprises to attract and retain top talent for their full-time employees. In this episode, I interview Antonio Gulino, CEO of K2 Partnering Solutions, who has pioneered the use of gamification, a water-cooler-like environment for collaboration, the increasingly popular “Share and Earn” program, and other innovations to simplify and automate mind-numbing tasks. While mobility and flexibility continue to be important in the future of work, maintaining a sense of purpose and engagement is what employees, both gig and full-time workers, really want. For additional information on Unisys Digital Workplace Solutions click here. For additional information on K2 Partnering Solutions click here.
25 minutes | Apr 13, 2021
21 – Is a Bad Tech Experience Causing Your Employees to Quit?
Are your employees looking for work elsewhere because of a poor technology experience? How can you really know what your workers feel about their work experience? Sami Kallio, CEO and founder of Happy Signals may have the answer – a clever, painless way to measure employee experience that results in happier, more productive workers. He can back this up with data. For the last five years, he has produced the Happiness Score Report – a quarterly study of almost 1 million employee survey responses from 130 countries. In this episode of the podcast, Sami shares what he’s learned by answering these three questions: How do I measure experience? What all is included in a worker’s experience? How do I translate a great experience to real value? Enjoy the podcast, and then read “The Practical Guide to XLAs” on the Happy Signals website. Then, discover the innovations that Unisys is bringing to digital worker experience at our Digital Workplace microsite.
16 minutes | Dec 8, 2020
20 – Two Amazing Things Happen When You Measure Experience!
What happens when you measure the experience of your employees and your customers? This is the 3rd in the series of episodes dedicated to understanding end user experience. In this podcast, Alan Nance (CEO and co-founder of CitrusCollab) shares some powerful examples from enterprises who have benefited from measuring experience – going beyond SLAs to true XLAs that enable powerful engagement. For more information on CitrusCollab’s recommendations for measuring experience, go to XLA Collab For more information on Unisys approach to Digital Workplace Services, please visit this interactive site: https://www.unisys.com/digitalworkplace
15 minutes | Oct 27, 2020
19 – Can the Digital Workplace Give You What You Want… And What You Need?
What popular trend in IT works against a great work experience? Standardization. In its effort to create efficiency, it is also creating a bad work experience. How do we balance the IT cost savings that standardization brings with the desire to give employees a great work experience that lets them bring real value to the company? Traditional Managed Services contracts are focused on cost reduction. But the money saved in IT is irrelevant when looking at the success of the enterprise as a whole. It is also a mistake to think of personas as IT roles. Instead, we need to understand the real personas that participate in the delivery of the service and make sure each person has what they need to participate in that service. This enables IT to open the door for new revenue and new services. This is part 2 of a 3 part series on End User Experience. In part 3 we will look at how to measure ‘experience’ in a way that brings real results. For more information on the Science of Experience, take a peek at this CitrusCollab blog: https://citruscollab.com/blog/f/the-science-of-experience For more information in Unisys approach to Digital Workplace Services, please visit this interactive site: https://www.unisys.com/digitalworkplace
16 minutes | Oct 13, 2020
18 – How Much More Money Does My Company Make When I Am Happy?
What is the connection between employee experience and company profitability and growth? How do we get the benefits of standardization and diversity at the same time? The growing interest in ‘experience’ (both for employees and customers) is driving some interesting changes in how we deliver IT services. We’ve come a long way in standardizing and measuring IT services. How do we continue to get the benefits of that while also providing great experiences at work? Alan Nance, CEO of CitrusCollab and member of the team that created ITIL 1.0, shares his thoughts on the importance of End User Experience, choosing to replace the term "End User" with a more forward thinking term, "Prosumer". He reveals what we’ve learned about End User Experience during the pandemic – and in so doing, redefines what we must include as part of the Digital Workplace. For more information on EUX and how to measure it, take a look at the blogs on the CitrusCollab site: https://citruscollab.com/blog The CEO of Unisys, Peter Altabef, shares his view of EUX and how it is an integral part of the future of work in this blog: https://blogs.unisys.com/executiveinsights/end-user-experience-is-pivotal-today-and-its-the-future-of-work/
28 minutes | Sep 15, 2020
17 – Did the Pandemic Change Public Sector for the Better?
Will public sector soon become an attractive place for millenials to work? What did the public sector IT do really well during the pandemic? What will change forever in public sector as a result of the pandemic? What challenges does public sector face with 30% of their employees being eligible to retire? To answer these questions, Shawn Kingsberry draws on his experience in providing IT services for several state governments and his time as CIO of the Recovery Accountability and Transparency Board for the US Federal Government. I think that you’ll find his insights both interesting and useful. Together, Shawn and I look at what makes the public sector different from commercial enterprises, how many state governments made rapid changes during the pandemic, and what changes are yet to come in public sector as a reaction to the pandemic. Links to additional content relating to public sector: https://www.unisys.com/industries/government/public-sector https://www.unisys.com/digitalworkplace
24 minutes | Sep 1, 2020
16 – Five 2019 Workplace Initiatives that Got us Through the Pandemic
In 2019, ISG’s Director of Digital Solutions and Strategy, Iain Fisher, shared with me 6 important workplace initiatives. That was before the Pandemic seemed to change everything. Looking back, which of those initiatives are even more important today as we continue to deal with the pandemic? Which have dropped in priority? Which will be important as we move into the post-pandemic world? To hear about how some of our clients got through the pandemic using some of these initiatives, check out this webinar on a Tale of Two Offices: https://globalmeet.webcasts.com/viewer/event.jsp?ei=1330877&tp_key=fb9d91345c
29 minutes | Aug 18, 2020
15 – From Hire to Retire – Automating the Digital Worker
Did you have everything you needed the moment you stepped into the office? Onboarding is hard. Automating it is even harder. What about automating the offboarding process? Now, pick 20-30 tasks you do regularly and think about automating those. In this episode, Paer Johansson shares the insightful best practices that he has collected while using design thinking to automate business and IT processes for scores of enterprises. He also gives some guidance on what makes a process a good candidate for automation, when you should not automate something, and lastly, he shares his vision on the next wave of innovation in automation. I hope you enjoy listening to Paer as much as I did in recording this session with him. Paer Johansson Paer is Director of IT Management Platforms in EMEA. He is responsible for innovation, operation, and integration of ITSM solutions in EMEA for Unisys Digital Workplace Services. Link to Digital Workplace Home Page https://www.unisys.com/digitalworkplace Link to Paer’s list of 3 service management automation pitfalls https://www.linkedin.com/pulse/servicenow-implementations-3-common-pitfalls-paer-johansson-mba/
33 minutes | Aug 4, 2020
14 – Does the High Tech Industry use Technology Better Than the Rest of Us?
What makes the High Tech Industry different from Finance, Health Care, Transportation, or Manufacturing? Are High Tech companies better at using technology than other industries? As a result of the pandemic, what is changing/must change within High Tech companies in order for them to remain relevant? Barb Stinnett, CEO and founder of Timmaron Group, shares her vast experience in working for and with many of the major IT companies that have shaped the 21st century. Links to the resources mentioned in the podcast: Unisys Remote Workforce Surge stories: https://www.unisys.com/remoteworkforcesurge VirtuWerk home page: Technologies and services to help companies plan, prepare and implement a resilient and engaged workplace. https://timmarongroup.com/virtuwerk/ VirtuWerk webinar registration page: A series of briefings and resources focused on learning how to adapt and thrive in the “new norm”. https://timmarongroup.com/virtuwerk/virtuwerk-webinar-briefing-series/#register
30 minutes | Jul 14, 2020
13 – Fear, Learning and Growth During the Pandemic
Most enterprises see themselves going through distinct phases as the deal with the pandemic. The first phase for many was enabling employees to work from home. The second phase that quickly followed has been focusing on the health and productivity of employees working from home. There is an expectation that Phase 3 will be the ‘new normal’. But is there a 4th phase? And is it possible to learn and grow from our collective experience in dealing with all of the phases of this pandemic? This episode looks at the importance of getting past fear and into learning. Only when that is accomplished can we grow. Lynn Herbert, the Chief Customer Officer at Timmaron Group, draws from her experience in consulting for scores of enterprises in multiple industries on this very subject. Links to the resources mentioned in the podcast: VirtuWerk home page: Technologies and services to help companies plan, prepare and implement a resilient and engaged workplace. https://timmarongroup.com/virtuwerk/ Unisys Remote Workforce Surge stories: https://www.unisys.com/remoteworkforcesurge VirtuWerk webinar registration page: A series of briefings and resources focused on learning how to adapt and thrive in the “new norm”. https://timmarongroup.com/virtuwerk/virtuwerk-webinar-briefing-series/#register VirtuWerk – The Future of Work webinar: Early successes in creating a resilient and engaged workplace. How to redefine what work needs to be done, where, when and how it can be done. A look at real world examples of problems faced, problems solved and early successes in response to the pandemic. (webinar password is “bluejay” with no quotes). https://timmarongroup.com/?p=954&ppt=2326404d1a301764c3ff67391f71c022
16 minutes | Jun 19, 2020
12 – What Makes Natural Language Processing So Difficult (and One Shortcut to Make It Easy)
Why is Natural Language Processing so difficult to get right? Are there any shortcuts? And what are the tradeoffs between supervised and unsupervised learning? Yes, this episode of the podcast is a bit more technical than some of the earlier episodes. But if NLP is your thing, you’ll enjoy hearing part 2 of my series on this subject with Brian Evarts, who leads the development of Natural Language Processing at Unisys.
20 minutes | Jun 12, 2020
11 – Three Ways to Use Natural Language Processing in a Help Desk
Natural Language Processing (NLP) promises to provide a friendly, alternative way for humans to interact with IT and business systems. Brian Evarts, who leads the development of Natural Language Processing at Unisys, explains the three ways that NLP improves the end user experience when getting help from the Service Desk. In doing so, he reveals the steps he takes to train AI to recognize the intent of a human utterance. He also looks into the future of NLP, predicting which combination of technologies will be required to provide the next level of human-like conversational ability. This episode is the first in a two part series on NLP.
24 minutes | May 29, 2020
10 – What Can IT Learn From OT About IoT?
IoT promises to make new services possible, to automate more aspects of business, and to improve worker and factory efficiency. What lessons can Operational Technology share with Information Technology in securely deploying IoT? Chris Blask draws from his 25+ years of experience in manufacturing, combines that with his security expertise, and makes some interesting recommendations about how to securely deploy IoT. He explains how the standards developed by Operational Technology (OT) in factories and utility companies can play an important role in helping IT organizations in banks, hospitals and governments can successfully (and securely) deploy IoT devices within the enterprise. Chris shares war stories from Guyana, an oil rig in the North Atlantic, and a modern sports stadium to make his case.
7 minutes | May 21, 2020
09 – How AI Makes Working From Home Easier
Working from home for the first time can be a scary experience. How do I get connected? Where do I get help? In the very first Digital Workplace Deep Dive *video* podcast, Kevin Turner shows us how Artificial Intelligence can help serve as a trusted advisor to make working from home more enjoyable and productive. AI can be there from the very beginning of the work-from-home experience guiding an anxious employee through apps, security, access and even training.
25 minutes | May 11, 2020
08-What Big Changes Can We Expect in the Service Desk?
In 2018, Tom Adams, the Unisys Director of Digital Workplace Services saw a major problem with how most Service Desks operate. Based on that, he created InteliServe, which brings AI, analytics and automation to the service desk. But, Tom’s vision for InteliServe goes far beyond the service desk, with plans in 2020 to make it the engine for all aspects of the Digital Workplace, including Field Services! Tom also shares the one thing that Enterprises should do if they want to be successful in building out a Digital Workplace that really meets end user needs.
Terms of Service
Do Not Sell My Personal Information
© Stitcher 2021