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If the last two years have done anything, it’s revolutionized the way that we work. Mobile working no longer means we work from an office and can go to a job site. It means we have the world at our fingertips—literally.  The ability to be anywhere didn’t happen at the snap of our fingers, but thanks to the advancements in technology like Snapdragon. In today’s episode, we chat with Rami Husseini, Director of Product Management at Qualcomm about how Snapdragon and its integration with Windows has made it possible for companies to change the way they work for good.  We discuss: The future of mobile handsets with 5G and WiFi connectivity  How technology impacts businesses and the way they work The balance between sustainability made devises and demand  For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

One of the first technologies we worked with was fire. From there it exploded into a multitude of different ways to integrate and make our lives easier.   The future of technology is just as complex as our evolution from fire to modern day computers. And it’s rooted in psychology.  In today’s episode, we chat with our very own Oriana Ott, Senior UX Researcher at Nexthink, about the intersection between psychology and tech and how they’re bridged by data.   We discuss: Why IT has shifted from strictly computer-facing to incorporating more human factors What qualitative and quantitative data shows the importance IT specialists and human interactions  How psychology and technology will continue to grow together  For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.  Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

There are different moments in our lives that change the course of what we thought was going to be. From small acts like trying new foods and clothes to taking massive leaps.  Our guest on today’s show found this ideology shift on a beach in Morocco which led her to create a company bent on saving the planet.  In today’s episode, we chat with Lubomila Jordanova, CEO & Co-Founder Plan A & Co-Founder Greentech Alliance, about her journey in sustainability and how technology can be used to bring us together for a greener future.  We discuss: The balance of activism and “talk” in sustainability The financial cost of climate change for businesses Harnesses technology to counteract environmental damage For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

New immersive technology has the potential to revolutionize the way we communicate, and that will have a profound impact on the way we work. So what futuristic tools are on the horizon and how will the role of the IT team transform to meet the needs of the user? In today’s episode, we chat with Mike Kenny, Global Technical Delivery Lead Unified Communications at Mondelēz International, about the workplace of the future, and how his company is approaching unified communications.  Plus, we also have Sam Holzman, the writer and editor of all the fascinating content you find at the DEX Hub, on the show to share research from his new eBook about the future workplace. We discuss: How far we are from operationalizing immersive tech in the workplace The potential and limitations of new immersive tech How IT organizational structures will change in the future Why IT is becoming the facilitator of experiences Resources: New infographic: Experience Toolkit: Assembling a DEX Super Team.  For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Traveling back to the age of the dinosaur, we find the advent of the Digital Employee Experience founded in Windows 95.  Jumping forward about 20 years, and we have a whole new world of technology driven customer experiences that have changed the landscape of DEX.  In this special episode of The DEX Show, we turn the tables on Tim Flower, Global Director of Business Transformation at Nexthink, to talk about his career journey and how it led him to writing Digital Employee Experience for Dummies.   We discuss: The history of DEX and how it came to be what it is today Tim’s personal experiences working in DEX The challenges of writing a DEX for Dummies book  Resources:  Tim’s book: DEX for Dummies  For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Disability inclusion continues to be a focus for change in evolving workforces.   The influx of remote and hybrid jobs has created a new space and opportunity for those that may not have thrived in an in-person working environment.   But, what changes have been made and what still needs to change globally?  Antonio Santos, Social Media Evangelist at Atos, joins us to talk about the changing focus of inclusivity in the workplace since the start of the pandemic.  We discuss: The intersection of technology and inclusivity  Leading with values internally and externally How storytelling can harness companies around customer and employee experience  Resources:  Antonio’s podcast AXSChat   For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.  Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

The only constant is change. At least, that's how members of the workforce have felt over the last few years. We’ve all existed in a state of constant flux. We’ve all had to be adaptable and flexible. Welcome to the modern workplace. Is it here to stay? Christian Reilly, VP of Technology Strategy at Citrix, joins us to talk about the evolving relationship between people, place, and technology. We discuss: The ‘New Now’ How younger generations feel about remote work Consumer constructs in IT  For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

IT has the power to architect a better employee experience—to enable an end user to stay in a flow state and perform their job better. But it requires nothing less than a revolution. Sounding the alarm is Jonathan Roberts, Analyst at Forrester. He joins the show to chat about how IT must expand its aperture and find new and innovative ways to support the business.  We discuss: Highly engaged and burnt out employees nicknamed “tired rockstars” The connection between burnout/engagement and technology The evolving, amoeba-shaped definition for the workplace How IT can architect a better employee experience For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

When we think about technology, old has become synonymous with slow, inefficient, outdated. Once a device reaches a certain age (or starts performing poorly), we’re quick to toss it out in favor of a sparkling replacement.  But the ongoing chip shortage crisis has put unprecedented strain on companies’ hardware supplies – leading many in IT to ask: what if a device’s age isn’t the real problem? What if that lifecycle can be extended?  This week, incoming Nexthink Ambassador Barbara Matoe, along with Nexthink’s own sustainability expert Mary Anne Cacciola, join the show to discuss how to extend hardware lifecycles – and how doing so will help both the environment and a business’s bottom line.  We discuss:  - Common misconceptions around device age and performance  - How to make a big impact with small changes  - Using hardware and application data to understand the true impact of employee devices  - Advocating for Green IT best practices across the organization  To learn more about Green IT and extending hardware lifecycles, be sure to check out the latest Nexthink Insights Report: Quantifying e-Waste in Corporate IT. Read it on the DEX Hub (dex.nexthink.com) for free from March 3rd.  To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.  Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Burnout and stress have been hallmarks of the work experience tracing all the way back to the industrial revolution.  However, people are much more aware of it today, and as a society, we are taking concrete steps to confront the collective delusion that success comes at the expense of wellbeing.  The process starts with setting clear boundaries around work and technology.  Arianna Huffington, Founder & CEO at Thrive Global, joins the show to share her burnout story and offer advice on what companies and individuals can do to battle burnout.  Join us as we discuss:  - The paradoxical symmetry between the rise of automation and stress  - The importance of setting boundaries  - How companies can address burnout in a hybrid world  - Why IT needs to focus on people as much as the technology  For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)  To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.  Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Years ago, you would need to insert a CD or floppy disk into your gaming system to install and play a video game. Nowadays, you can download a game through a gaming engine and run it remotely. Business technology has been going through a similar transformation—and the worlds of gaming and the enterprise are starting to converge in fascinating ways. Johan van Amersfoort, Author and Technologist at ITQ, joins the show to discuss what current gaming trends mean for the future digital workplace. We discuss: - A story about how gaming led to the mass adoption of VDI solutions - Trends in gaming that could spawn future applications in the workplace - Implications for the future of the digital employee experience - Where to start with enterprise gaming Mentioned during the podcast: - Download a free copy of VDI Design Guide For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

To really improve the employee experience, people managers—and organizations, in general—need to start thinking differently about the role technology plays.  After all, though the employee experience is not particularly driven by technology, it is enabled by it.  In this episode, we welcome Ben Whitter, Founder & Chief Experience Officer at HEX Organization and one of the world’s leading management thinkers, to explain the relationship between the employee experience, technology, and the brand.  We discuss:  - Why employee experience matters to the brand.  - The role technology plays  - What most businesses lack from an enablement and technology standpoint  - The collaboration between IT & HR  - The future of technology and the employee experience in a hybrid world  Learn more at benwhitter.com.  For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)  To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.  Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

With the proliferation of hybrid work, the focus of IT needs to change. As opposed to the traditional approach of looking inwards toward tech, IT now needs to look outwards towards people. In fact, it’s the only path forward if IT is to remain relevant. In this episode, we’re talking with Spencer Pitts, Digital Workspace Chief Technologist at VMware, and Andy Philp, Principal Product Marketing Manager at Nexthink, about how advances in desktop virtualization have enabled this brave new hybrid world we live in today. We discuss: - The challenges of the hybrid workplace - How hybrid is evolving - The implications of DEX on VDI - What the workplace will look like in five years For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

We’re now at the tail end of 2021, which means it’s time for our customary year-in-IT review. We take a look at the best, the worst, and the most baffling trends that emerged in the past year. And for that, we welcome back our first returning guest to the DEX Show, Geoffrey Wright, Global Solution Owner at Mondelēz International.  We discuss: - The defining workplace trend of 2021 - Why password resets were one of the biggest IT irritations - The evolution of video conferencing fashion - Bold predictions for 2022 Check out these Geoffrey’s last episode: “The 5 Worst Things About Working in IT” For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Everything these days revolves around digital transformation. Despite that fact, many companies have lost sight of what it’s all about. Today’s guest, Charles Araujo, Keynote Speaker, Best-Selling Author, Analyst, and Founder of The Institute for Digital Transformation, was talking about digital transformation before it was cool. In this episode, he sets the record straight on what it should be and how to achieve it. We discuss: - Why digital transformation is less about optimization and more about experience - How to determine exactly what to automate - The connection between the employee experience and customer experience - Using technology to make work more fulfilling and enjoyable For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Increasingly, we’re living in a knowledge and service economy where your ability to learn, your ability to be creative, and your ability to solve problems depends wholly on your ability to crowd out distractions and lock into moments of flow. Clearly, flow is important. But how can we cultivate it? Adam Grant, Organizational Psychologist at Wharton, New York Times Bestselling Author, and Host of the TED podcast WorkLife, joins the show to talk about flow—a recurring theme that runs throughout his work—and what it means for the modern workplace. We discuss: - The role flow plays in a positive employee experience - The effect of remote work on the quest for meaningful productivity and flow - How technology can cause burnout but also be the cure for it - Advice for adapting to a evolving industry Mentioned during the podcast: - Think Again - How to stop languishing and start finding flow For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

What makes an online community thrive? Sure there are the Reddits of the world, which boast millions of users and discourse that ranges from constructive to ghastly and everywhere in between. But in today’s time of information overload and endless online noise, can IT leaders still build small, supportive communities centered on emerging technologies? On this week’s episode, our hosts are joined by Rod Trent, Senior Cloud Security Advocate at Microsoft. With three decades of IT experience, Rod has spent the last several years building a fantastic community around Microsoft’s Azure Sentinel product. Listen to the full conversation to learn all about: - The evolution of interaction in the IT space, from SMS to expansive online communities. - Why today’s tech users are hungry for new, gated spaces for engaging discussion. - Rod’s key advice for leaders looking to cultivate successful communities. For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). And don’t forget to register for Experience Everywhere (https://nexthink.com/experience-2021/) . To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Technology is improving at a speed and scale never before seen in human history. This vast convergence of multiple different technologies has come to be known as the fourth industrial revolution. Ravin Jesuthasan, a futurist, author, speaker, and the Senior Partner and Global Leader for Transformation Services at Mercer, joins the show to share what the fourth industrial revolution means for IT and the future of work. We discuss: - The attributes of the fourth industrial revolution - The democratization of work - How the relationship between HR and IT will evolve Learn more at ravinjesuthasan.com. For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). Register for Experience Everywhere here: nexthink.com/experience-2021/ To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

With the almost constant screen time we’re all facing these days between work and home lives, most of us are flirting with digital burnout. And if we aren’t, it’s probably because we’re already right smack dab in the middle of it. Due to the pandemic, we’re just not experiencing a normal level of digital engagement. Betsy Bula , All-Remote Evangelist at GitLab, join s the show to save us all from ourselves. She shares why digital burnout is becoming more prevalent and what we can do to spot it and address it. We discuss: - Management approaches for the remote context - Hybrid/remote burnout vs traditional in-office burnout - 5... 4 ways to spot remote burnout - How to respond to burnout  For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In 2020, the amount of energy consumed worldwide by data centers increased by 40% due to the pandemic. With that increase in consumption comes an increase in production of energy, which more often than not leads to an increase in carbon emissions. It’s clear to see that the more we digitize, the more we should seriously consider how green IT principles can reduce our impact on the environment. In this episode, Rainer Karcher , Global Director IT Sustainability at Siemens, ranks IT behavior from best to worst and shares how to embrace more green, more decarbonized, and more efficient IT practices in our day-to-day lives. We discuss: - The impact of IT on the environment - The tiers of green IT - The future of green IT You can read Rainer Karcher’s brilliant new article on Nexthink’s DEX Hub (https://dex.nexthink.com/articles/green-it-tips)  To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.