41 minutes | Apr 17, 2019

Episode 1: Disruptors v Laggards : How Digital CX sets them Apart

According to industry analysts such as Forrester, enterprises need to be doing a lot more to ensure their digital CX transformation efforts don't stall. In this interview with NearForm's Design Director James Malone and Technical Director Damian Beresford we discuss what makes a great digital customer experience model, what sets the disruptors apart from the laggards and what enterprises need to do to make big gains.
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