Civic Design with Intention and Service at the Core
Design impacts everything around us, and so does government. Think of all the services you use and experience within local, state, and federal government. Everything from the DMV to elections to unemployment to city streets, government plays a significant role in our lives. Government is, in essence, a service provider. Like any service provider, these services and experiences are designed, either designed well or designed poorly — too often, our interactions with government are not great. On this episode to have two experts, civic designers who are working at different scales and levels of government. We talk about applying design within government, using creative problem solving and innovation to improve service, digital, and physical experiences. We speak with Sabrina Dorsaninvil, Director of Civic Design for the Boston Mayor’s Office of New Urban Mechanics about their work in the urban environment. And we interview Anne Petersen, Director of Experience Design at 18F, an office of federal employees that collaborates with other agencies to improve how government serves the public through technology and more. Plus, we share our weekly dose of good design.
For links to resources we discuss on this episode, visit our show page: