66 minutes | Feb 24th 2019

Accessibility and Plain Language with Abby Bajuniemi

Abby Bajuniemi joins us on this week's show to kick off a month all dedicated to accessibility! Abby has a Ph.D. in Hispanic linguistics, and sits down with us to talk about accessibility, using language more effectively, and the problem with chatbots. Included in this show: Why should designers, product managers, marketers and developers care about conversation and conversation theory? The damage that can be done using automated voice assistants incorrectly How we create meaning using language, and how it's much more than just the words being used How the internet has created new ways for us to use language (both good and bad) The wide definition of being "accessible" Use of plain language, and how jargon and flowery language is damaging our communication How the educational system contributes to poor communication The difficulty of automated translations Use of chatbots, and how to think carefully about implementing them in an accessible way The importance of thinking critically about who your audience really is (they're not all just like you) Using guerrilla usability testing to test language and messaging to ensure you're serving your audience correctly Why chatbots should just own up to being robots, and stop pretending to be people And much, much more! Join us on the show by emailing us at ask@dbcshow.com. Whether you'd like to come on the air and give us your thoughts, ask us a question, or just provide your feedback via email, we'd love to hear from you!You can also give us a call at 813-485-4866 to join us on the show each week. Make sure to visit dbcshow.com, and subscribe to the show wherever you're listening!
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