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Defining Moments

31 Episodes

31 minutes | Feb 4, 2021
Vlada Lotkina | Communication Is the Foundation of Success
Growing up in an entrepreneurial family, Vlada Lotkina, CEO and co-founder of ClassTag, saw firsthand the successes and failures that inevitably come with following your dreams. It was that inherited pioneering spirit that drove Vlada to emigrate from Ukraine to attend the University of Pennsylvania’s prestigious Wharton School for her MBA.Vlada had a few different business ideas early on, but it wasn’t until her daughter began preschool that she fully dove into entrepreneurship. In fact, it was the overwhelming experience of teacher-parent communications that inspired Vlada to create ClassTag, a platform focused on better connecting parents with their students’ teachers.“I was on the receiving end of various parent communications from her school,” Vlada says, describing how she spotted an opportunity. “And I really was overwhelmed and felt that there is a better way to connect parents and teachers in every child's success. … That was a problem that I felt is both needed and critical, as well as really a big market opportunity because education has just been lagging behind so many industries.”Rather than marketing ClassTag directly to school districts, Vlada and her team took a backdoor approach. They focused on building the best in-class consumer product for those who would actively use it: teachers. “I'm just impressed every day with how tirelessly educators are working to meet the needs of families,” Vlada says. “And certainly I think innovation and technology is only there to support the sometimes really heroic efforts that they all make.”ClassTag is currently used by 4 million parents and teachers across 25,000 schools, helping streamline communication and improve the relationship between teachers and parents. According to Vlada, building a partnership between these two parties is the foundation for student success.##Featured Entrepreneur👱‍♀️ Name: Vlada Lotkina⚙️ What she does: Vlada is the co-founder and CEO of ClassTag, a simple and free parent-teacher communication system that just works — for everyone.🎨 Company: ClassTag💎 Words of wisdom: “The experience of growing up in an entrepreneurial family was really impactful for me and just seeing how many times my dad started and closed different companies and realizing that the only way to fail is not to try. ... Certainly that just removed the fear of not making it and really looking at the journey as a way to learn and to do the best you can and just have sometimes ungrounded belief in your own success.”🔍 Where to find Vlada: LinkedIn | Twitter🔍 Where to find ClassTag: Facebook | Instagram | Twitter | YouTube##Defining Insights💡 Entrepreneurial spirit: Vlada credits her father’s own ambitious and inventive energy with inspiring her to take risks and pursue new initiatives. 💡 Ignorance is bliss: Without knowing its prestigious rank, Vlada applied and got into the Wharton School. She says sometimes not knowing certain things can help you lose that fear of rejection and go after what you want. 💡 Everything is a learning experience: Aside from Wharton’s challenging curriculum, Vlada credits her classmates with teaching her just as much, if not more, about the way business works in the United States.💡 Look for the right opportunity: Always looking for ways to start her own business, Vlada paid attention to everything around her. Such an opportunity emerged when her daughter started preschool — Vlada saw a need to improve the parent-teacher connection for student success.💡 Appeal to the actual client, not the larger business: Vlada and her team targeted the teachers who would actually be using the product rather than entire districts at large. This yielded the best in-class consumer product inspired and influenced by teachers themselves.  💡 Rather than reinvent the system, find areas for improvement: Instead of creating a new workflow, Vlada and her team looked closely at the existing system and found gaps in the line of communication that could benefit from changes.💡 The only way to fail is to not try: Having grown up in an entrepreneurial family, Vlada saw the success and failure of starting new endeavors. Once accepting that the only true failure is not trying, Vlada was able to take fear out of the equation and pursue her dreams. Top quotes from the episode:Vlada Lotkina:“I went through a number of corporate positions and finally started my own company, which is called ClassTag. And it's been the most challenging and rewarding part of my journey so far.” “When ClassTag came about, it was really from my personal experience, right? So my daughter started preschool at the time, and so I was on the receiving end of various parent communications from her school. And I really was overwhelmed and felt that there is a better way to connect parents and teachers in every child's success. And so that became the mission behind ClassTag.”“We certainly strive to challenge the status quo and look at how things are done and understand the underlying goals of those workflows and then make them better. So I think one of the key lessons for us was not to try to invent a new workflow, but really try to go deep and understand: what is the current process, what are the breaking points in that process and how can we make it better? And so that meant a lot of big and small innovations along the way to ultimately improve the outcomes, which in this case is parent engagement and student success.” “I'm just impressed every day with how tirelessly educators are working to meet the needs of families. And certainly I think innovation and technology is only there to support sometimes really heroic efforts that they all make.”“The experience of growing up in an entrepreneurial family was really impactful for me and just seeing how many times my dad started and closed different companies and realizing that the only way to fail is not to try. It was sort of a big early learning for me. And certainly that just removed the fear of not making it and really looking at the journey as a way to learn and to do the best you can and just have sometimes ungrounded belief in your own success.”
44 minutes | Jan 28, 2021
Gail Sexton Anderson | Helping Build Families Through Comfort and Connection
When Gail Anderson began working in third-party fertility nearly 25 years ago, she dreamed of opening a one-stop-shop that would give prospective parents all the resources to face the challenges ahead. Whether it’s mental, emotional or educational support, Gail is determined to provide it to her clients.Gail’s motivation to join the field of third-party fertility was ignited by a difficult personal experience: a heartbreaking miscarriage. After feeling flushed and in pain from severe cramping, Gail sought medical attention at a nearby emergency room, where she was treated with impatience and little empathy. “I left there feeling very much embarrassed — like ‘Oh, sorry for bothering you,’” Gail shares. “It was just this really negative experience. And it took a few days for me to kind of go like, ‘Wait a minute. I'm not pregnant anymore.’”Later on, Gail received the opportunity to work with an egg donor and surrogacy program. It was then she realized she had found her calling. “I just loved helping people when they're going through this very difficult time and helping them to kind of make sure they feel heard and understood and how challenging it was. And so that sort of began my life's work,” Gail says. Gail’s own harrowing experience was the driving force behind her business endeavors. She became determined to create a space where those seeking help in starting a family can feel supported, heard and seen — a great contrast to the treatment she received after her miscarriage. After nearly four years of planning and building from the ground up, TULIP opened in 2020. The membership-based platform reflects Gail’s determination to help anyone and everyone on the journey to parenthood.  ##Featured Entrepreneur👱‍♀️ Name: Gail Sexton Anderson⚙️ What she does: Gail is the co-founder and chair of TULIP, a platform where intended parents can find education and support as they build their families in a not-so-old-fashioned way. 🎨 Company: TULIP💎 Words of wisdom: “We always say that our clients are — as I mentioned, we call them ‘intended parents’ — our true North. If we don't listen to them and learn how we can help them, then we can't.”🔍 Where to find Gail: LinkedIn🔍 Where to find TULIP: Facebook | Twitter | LinkedIn##Defining Insights💡 Sparked by personal experience: Gail was so affected by the poor medical treatment she received after a miscarriage that she wanted to create a place where she could help people in the ways she was not.💡 Everyone has a story: Just as Gail’s own experiences led to her life’s work, she believes listening to people’s stories is the key to effectively helping them.💡 Easing parents through an overwhelming experience: For many, choosing an egg donor or a surrogate requires a huge mental leap, thinking about the birth of their child in a new light. TULIP is focused on being there for the intended parents every step of the way.💡 Set realistic expectations: Despite all the research clients might come prepared with, TULIP makes sure intended parents have all the information they need for a realistic understanding of the situation and to make the best decisions for themselves and their family. 💡 Tapping into a wider network: Having worked in third-party fertility for nearly 25 years, Gail knows the value of making connections with agencies to bring more options to her clients.💡 True North: At TULIP, the intended parents remain the focal point. Making sure they are heard and cared for in every realm is the company’s mission.Top quotes from the episode:“Looking back, I now wish there was someone there to kind of say, ‘How are you doing? How are you feeling?’ I only had one friend who was aware that I'd been pregnant and then had a miscarriage who actually called me to say, ‘How are you doing?’ … I think it helped me to be able to be so much more empathetic to anyone going through this sort of thing where it’s their greatest heart's desires to have a child and they need someone to be there and listen to them.”“I think truthfully the biggest influence has been the hopeful parents and trying to hear what it is that they really need. We always say that our clients are — as I mentioned, we call them ‘intended parents’ — our true North. If we don't listen to them and learn how we can help them, then we can't.”“We offer to a different group of intended parents at TULIP, which is more of the self-help … to be able to help them kind of go through this and feel supported. Of course, we have coaches at TULIP, but it’s something where it's more of a do-it-yourself and helps any intended parent to feel much more like ‘Here are my possibilities, and now I can kind of sort through that without anyone looking over my shoulder and saying, decide, decide, decide.’”“Don't fall in love with a surrogate before your doctor has reviewed the medical records because you may start counting on this woman and feel like she's your friend. And then if your doctor says, ‘Yeah, she's not really a good choice,’ then you're back to square one emotionally to kind of get to a point where you can then say, ‘OK, I have to let go of, you know, one person and consider someone else.’ And that can be difficult at times.”
27 minutes | Jan 25, 2021
PPP Update From Lendio CEO Brock Blake
Watch the video on YouTube!Lendio's CEO, Brock Blake, gives an update on this new round of Paycheck Protection Program (PPP).The latest round of PPP comes with bolstered support for the businesses that need it most, including: The ability to receive a 2nd PPP loan for borrowers who previously received a loan.Funding specifically earmarked for performance venues and BIPOC-owned businesses.Provisions to help ensure that the smallest businesses can secure these essential loans.Better support for hard-hit industries like restaurants.
36 minutes | Jan 21, 2021
Sam Frank | Quitting Corporate for Construction
It took quitting a corporate job and living in Morocco for a year for Sam Frank, co-founder of and partner at Four Twelve Roofing, to realize that his heart belonged in the city he’d grown up in.Sam was inspired by the incredible design projects and architecture he saw in Morocco and wanted to bring that kind of beauty to Baltimore. There was just one problem: He didn’t have any experience in construction.Fortunately, he was introduced to someone who did: his eventual co-founder Shea Frederick. Sam describes himself as the “inside” partner while Shea specializes in the rugged outside work. However, they both get excited about bringing life back to derelict houses. Initially, the pair renovated and sold historic houses using their own money, but they eventually shifted their focus to roofing.“We really got at this business from a place of wanting to do the sexy stuff: the historic restoration stuff, old hardwood floors, and carpentry and building a whole house,” Sam says. “Going into roofing has been an unexpected journey, but it's been really enjoyable.”That’s not to say it’s always been easy.“We definitely messed up some projects, but those are fantastic opportunities because when you mess something up, being able to make it right is one of the most important parts of building a quality brand and reputation,” Sam says.Over the last five years, Four Twelve Roofing has built a steady following in Baltimore. “I can't tell you how many people I've run into that say, ‘Oh man, I see your vans everywhere’ or ‘I heard you guys on the radio’ or ‘My neighbor got their roof done by you.’ And it is really neat,” he says.The media agrees. In 2020, Four Twelve Roofing was ranked as number one of the 50 fastest-growing companies by the Baltimore Business Journal. Inc. also placed it 122nd out of its 5,000 fastest-growing private companies, “which actually ranks us first amongst roofing contractors in the country,” Sam says.In the summer of that same year, while the economy struggled, Sam says that Four Twelve Roofing “hired like crazy” to fulfill the demand built by its reputation.“I was driving around the city the other day and there are so many — we've done a roof on every block. To be able to point it out and see that we've been a part of projects like that is pretty neat.”##Featured Entrepreneur🧑 Name: Sam Frank⚙️ What he does: As co-founder of and partner at roofing company Four Twelve Roofing, Sam leads sales and business development to land construction projects that improve the city of Baltimore.🏠 Company: Four Twelve Roofing💎 Words of wisdom: “First figure out what product you want to sell. You want something that you can scale. For us, roofing was a great product: There was a need in the marketplace where we worked and it was something that didn't seem to be saturated, so there was definitely an opportunity for us.”🔍 Where to find Sam: LinkedIn🔍 Where to find Four Twelve Roofing: Facebook | Instagram | Twitter | Website##Defining Insights💡 Itchy feet: After graduating from Northwestern, Sam felt lost in a corporate job. He took some time off to travel, and was inspired by the wonderful design he saw while living in Morocco.💡 Constructing a partnership: Back in his home city of Baltimore, Sam was introduced to Shea Frederick. After a couple of beers and one insulation project, they teamed up to form Four Twelve Roofing.💡 Baltimore raving: Having grown up in Baltimore, Sam says that the city is being regenerated and doesn’t deserve the bad reputation outsiders often associate with it.💡 Fix and flip: Initially, the plan was to renovate historic houses and sell them: Four Twelve is named after the first set of houses that Sam and Shea restored and sold together.💡 Shifting focus to roofs: However, Sam saw roofing as a chance to alleviate the stress of managing an entire project, while also allowing them to focus on satisfying details.💡 Pet projects: Sam’s favorite projects are still those that involve historic details or renovations, or that use specialty materials.💡 Baltimore and more: The company has built a strong reputation in Baltimore, which ultimately led to a hiring frenzy in 2020. Sam wants to invest more in their local market before setting his sights on bigger cities.Top quotes from the episode:Sam Frank:“I ended up hanging out in Morocco for the better part of a year. I saw so many cool projects where people were working on hotels or restaurants that were in unique places, doing really cool design work with really purposeful missions. After that, I decided to move back to Baltimore, be closer to my family, and do projects like this.”“I'm the salesman in the relationship. Shea couldn't care anything about sales — he's the anti-salesman. We say that I'm the inside guy and he's the outside guy: He builds it and I’m in the office.”“It's fun to be part of something where you're hiring continuously. You get all these new faces, you’ve got great people contributing. We just bought a building, we’ve got 15 trucks on the road. It's fun to be playing the game and watching it grow.”“We're super fortunate because roofing is an essential business. If you don't have a roof over your head, it's hard to sleep at night.”“There's a bit less stress being a subcontractor, as opposed to being the general contractor. It allows you to specialize in a craft and get really good at it. And then you can do projects where all the details are done in a way that you can really have pride in them.”
46 minutes | Jan 14, 2021
Pat Dossett | From Navy SEAL to Self-Improvement Entrepreneur
Natural ability is a useful starting point, but the trait that will push you over the finish line is grit. Navy SEAL veteran and Madefor co-founder Pat Dossett admits that he isn’t the best at anything, but he is extraordinarily resilient.After studying hard to get into the Naval Academy, Pat earned a highly competitive place in SEAL school. When his military career ended, he embarked on yet another challenging path: entrepreneurship.The skills and training instilled in him during his time as a SEAL translated well into business. For example, Pat says he learned the value of “having a mission-focused mindset, being able to understand what the big picture is … [and] not allowing a small setback to derail a larger mission at hand.”Of course, it also helps if that particular mission serves more than your own needs. “You can do extraordinary things when you're serving things bigger than yourself,” Pat says. “It can't be about making money or individual accolades.”The final major SEAL lesson Pat brought to Madefor is the importance of acting as a team. “Team; teammates; self — that is the order in which you serve,” he says.However, the transition from military service to entrepreneurship wasn’t easy. After deciding that business school was the right next step, Pat admits that he didn’t get in the first year he applied. In fact, he took the GMAT seven times.After graduating from Wharton’s MBA program, Pat worked with Lindsey Weening and TOMS founder Blake Mycoskie to create Madefor. It’s a 10-month self-improvement program in which participants are given a monthly area of focus and tools and tasks to help get better at it. “We focus on foundational habits, so things like hydration, movement and social connection,” Pat explains. He and his team worked with experts in fields like neuroscience and psychiatry to make sure Madefor’s methods are as effective as possible. In Pat’s mind, the most important element of Madefor is the emphasis on taking small everyday steps to form habits and lasting change.“I tell our members at the beginning of every program, ‘We spent a lot of time on the science, but the value of Madefor is not in this cool kit that shows up on your doorstep every month. The value comes from the effort that we compel you to take in a sustained manner over time.’”##Featured Entrepreneur👱‍♂️ Name: Pat Dossett⚙️ What he does: Pat is a Navy SEAL veteran and co-founder of Madefor, a 10-month self-improvement program designed to transform lives for the better. 📦 Company: Madefor💎 Words of wisdom: “It's great to have a bigger intention and to know what you want to work towards — but when you can, focus on the process and let the outcomes take care of themselves.”🔍 Where to find Pat: Instagram | LinkedIn🔍 Where to find Madefor: Facebook | Instagram | Website##Defining Insights💡 Hang tough: Pat wanted to be a Navy SEAL since the seventh grade. He worked hard to improve his academics and get into the Naval Academy before earning a coveted spot in SEAL school.💡 Think big, start small: During SEAL training’s Hell Week, Pat realized that having a bigger mission and focusing on small tasks to achieve it will help you avoid feeling overwhelmed — and keep going.💡 There’s no G.I. Joe in ‘team’: Despite what the movies say, for Pat, the best part about being a SEAL was not blowing things up. Instead, it was working with a small, dedicated, loyal team.💡 Bunker to business: When his military service came to an end, Pat decided that entrepreneurship was a way to continue working with a small team to achieve ambitious goals. 💡 Testing times: Pat struggled to get into business school, but he never gave up. He was eventually accepted into Wharton School of Business’s MBA program, an experience that exceeded his expectations.💡 Special delivery: Pat teamed up with TOMS founder Blake Mycoskie and Lindsey Weening to start Madefor, a 10-month self-improvement course in which participants receive monthly toolkits.💡 Sustainable change: To Pat, the most valuable part of Madefor is teaching people manageable psychological tools and challenging them with small tasks that become long-term sustained change for the better.  Top quotes from the episode:Pat Dossett:“I have never found that my expectations have been perfectly met with anything I've done. We have this idea of what something is going to be and what's going to be amazing about it, and then once you start and you go through the process, you find that the experience of it is much different than the fantasy you created.”“In the SEALs, when you talk about another SEAL, you don't say, ‘That guy's an amazing shot,’  or ‘That guy's a badass,’ or ‘That guy can do a lot of pull-ups.’ What you say is, ‘He’s a good team guy.’”“I love shooting. I love diving. I love blowing things up. I love traveling. I love serving with amazing teammates and doing big things. But the thing that mattered most to me in the SEALs wasn't the exciting things that you see in the movies. I'm not an adrenaline junkie. The thing that moved the needle for me was working with a small group of committed professionals towards a bigger goal and creating positive outsized effects with small teams.”“I've yet to find that thing that comes easy or naturally to me. I think the gift that I've been given is an ability to persevere and to work hard and find a way. But nothing's ever come easy.”“The goal of Madefor is not that you graduate this program and you have a checklist of 10 things that you have to do every day. Rather, the goal is that when you graduate, your deliberate self or your reflexive self is now your best self. You're not having to expend effort — you're just moving through the world differently, engaging with your environment and the people in your life differently, and in a way that builds you up and builds resilience over time.”
46 minutes | Jan 7, 2021
Robin Chase | Driving Transportation Into the Future
Sometimes being green means charging ahead even when everyone else is applying the brakes. Robin Chase is a serial transportation entrepreneur, but she had no idea what she was getting into with her first project — and that’s how she pushed the market forward.Robin is the co-founder and former CEO of Zipcar, the car sharing service that connects members to available cars nearby, which they can use for an hourly or daily fee. It’s a recognizable model today, but being first came with unseen obstacles.First, Robin hadn’t realized that the software that would link the internet to the car for the customer didn’t exist. “We had to build that and it was incredibly challenging,” she says. In the meantime, everything was done manually. In addition to being time-consuming, this led to a potentially disastrous mistake. While closing Zipcar’s Series A round, Robin suddenly realized her original revenue calculations were way off. According to her new calculations, Zipcar needed to raise the fee for daily rentals.Because she believes that honesty and empathy are integral to customer service, Robin personally dealt with angry customer phone calls to explain the situation.“If you've built yourself to be a responsive and thoughtful and consumer-centric company, then missteps or errors get put into a larger track record of how you address issues,” she says.The Zipcar sharing model is commonplace today, whether you’re renting an ebike or scooter, or using a rideshare app. But Robin thinks that some new companies in this space are unstable.“Investors that have way too much money and no knowledge are throwing gigantic sums of money at companies that are too young and have not yet figured out the business model or the operating model,” she says.That said, Robin is a fan of modes of transport that replace personally owned cars, which have long been prioritized even though not everyone can afford them. On that note, she also wants to see local governments set legislation that makes it easier for these companies to operate safely and responsibly. “I would love us to build what I'm calling a freedom network: a network for pedestrians and unlicensed vehicles that enable all of us to regain the freedom of mobility that we once had so that for the 50% of your trips that are less than three miles, you could go without a car without putting your life in danger.”Featured Entrepreneur👩‍🦳 Name: Robin Chase⚙️ What she does: Robin is an experienced transportation entrepreneur who founded and served as CEO of both Zipcar and Buzzcar. She now serves as executive chairman and founder of the vehicle networking company Veniam, and also wrote the book “Peers Inc: How People and Platforms are Inventing the Collaborative Economy and Reinventing Capitalism.”🚗 Company: Veniam / NUMO💎 Words of wisdom: “I used to talk about luck but then a fellow CEO came up to me and said, ‘It's not luck. Luck is where preparation meets opportunity.’ And that is completely true. It was because of the groundwork we had laid that when a good thing happened, we could run on it, or when a bad thing happened, we could catch it quickly.”🔍 Where to find her: Twitter | LinkedIn | WebsiteDefining Insights💡 Car sharing 2.0: The idea for Zipcar’s easy-to-rent fleet of cars already existed, but Robin and co-founder Antje Danielson updated it with tech and internet connectivity.💡 21st century: The tech behind Zipcar — connecting the internet to the car — was brand new in 2000. For the first few months, Robin entered everything manually while her team built the system from scratch.💡 Blissful ignorance: Robin says that being brand new to the car sharing industry was a benefit. She didn’t know enough to understand what a huge undertaking the idea for Zipcar was.💡 Long game: Robin took on high expenses on the gamble that they would decrease later. For example, insuring a fleet of cars for non-employees was very expensive but slowly went down.💡 Personal touch: When a mistake in her calculations meant raising fees by 25%, Robin dealt with backlash by personally calling customers and explaining the situation. 💡 Honesty policy: Being honest and straightforward with customers earned Zipcar a reputation as a trustworthy company and made customers more understanding.💡 Faulty models: Vehicle-sharing companies are more popular than ever (e.g., scooters, bikes and carpools) but Robin says that many are operating without a clear business model.💡 Rewrite the rules of the road: Local governments need to introduce policies that deprioritize cars, since not everyone can afford one, and help make these alternatives viable.Top quotes from the episode:“When we launched Zipcar in June 2000, only 25% of people had a cell phone — and they were definitely not smartphones back then. Only 50% of people had access to the internet, and it was primarily through their workspaces. So we were building on the front end of a huge trend and relying on those technologies to come. It was a different world.”“Some of my investors wanted me to hire a CEO from the car sharing industry … but I really wanted to get away from the prejudices around car sharing. To this day, they're still relying on their old rental model. They don't want to enable a transaction where you don't have to talk to someone and you just get things yourself.”“I found that the most irate people would get referred to me, and I could convert every single one of them. With authenticity and honesty, I would say, ‘Yeah, I recognize that totally sucked. That had to be incredibly irritating. Here's what we're going to do to correct that.’ And then we would correct it.”“I feel that we've seen this huge boom and bust of lots of ideas and business models that weren't ready yet — that expanded gigantically and quickly before they even understood what was going on.”“We need to be moving from a car-centric transportation model to a multimodal model, meaning that when I walk out my front door in a city, I have choices to make. Am I going to walk? Am I going to bike? Am I going to take the subway? Cities are putting their fingers on the scale as to which of those choices I take.”
40 minutes | Dec 29, 2020
Jesse Jacobs | Redefining Growth in 2020
In March 2020, Jesse Jacobs, the founder of Samovar Tea, was poised for growth. He planned to expand his organic small-batch tea house cafes from four Bay Area locations into Southern California and over to the East Coast. Then COVID-19 happened.Jesse is no stranger to overcoming obstacles. When he started Samovar Tea nearly 20 years ago, the Small Business Administration provided him with a list of 72 banks that offered small business funding. It wasn’t until his last meeting with bank No. 72 on the list that he secured funding.His secret to staying positive? Meditation. It reminds Jesse that everything is temporary — and that there’s no need to panic.“I can either get consumed by that, depressed by that, caught up in that and project that into the future, or I can let it go and plant a seed of optimism,” he says.After Jesse secured funding (which, by the way, required cashing out his wife’s 401(k) and all their credit cards and getting a life insurance policy), it took him about six months to launch Samovar Tea.The whole process required a lot of starting from scratch. Not many teahouses in the U.S. hosted traditional tea ceremonies, a ritual Jesse fell in love with back when he studied in Japan.Although Jesse’s plans for growth were derailed this year, he’s made the most of a bad situation. Specifically, he’s focused on redefining and refining the e-commerce side of his business, offering tea sets, organic teas and even virtual experiences.Jesse has also been partnering with major tech companies based in the Bay Area to teach professionals (who are all so tied to their computer screens and seats these days) about tea and mindfulness.“It's horrible to have our retail cafes closed — no doubt — but it's a wild blessing to be able to reach out, connect, show people mindfulness, give them amazing tea and do it internationally,” Jesse says.##Featured Entrepreneur👨 Name: Jesse Jacobs⚙️ What he does: Jesse is the founder of Samovar Tea, an organic small-batch tea company based in the Bay Area.🍵 Company: Samovar Tea💎 Words of wisdom: “As long as we're not reacting, we have agency and we can make a choice. There could be a horror show happening — earthquakes and violence and COVID and bankruptcy — but if we can actually have a level head, we can make effective decisions.”🔍 Where to find Jesse: Twitter | LinkedIn🔍 Where to find Samovar Tea: Facebook | Instagram | Twitter | LinkedIn##Defining Insights💡 R_e_defining growth: Entering 2020, Jesse and the Samovar Tea team were poised to expand across America. Instead, COVID-19 forced him to take off the “stress hat” and put on the “creative hat” and redefine his efforts to grow — virtually.💡 Finding funding: The SBA provided Jesse with a list of 72 banks that offered small business loans. It wasn’t until his last meeting with a bank — bank No. 72 on the list — that he secured funding.💡 Don’t panic: Meditation has taught Jesse everything is temporary, which allows him to avoid anxiety and instead be present and find tranquility and clarity.💡 Teahouse research: Jesse researched teahouses in the U.S. — what they were doing well and what could be improved. He used that intel to create a robust training program that allowed him to quickly onboard new employees.💡 Tea teachings: Jesse aims to educate his customers, and this year, he began hosting virtual tea and mindfulness experiences for Bay Area tech companies (think: Google, LinkedIn, Adobe and more).💡 Locked in: Technology and remote work are forcing professionals to become locked into their seats and screens, but tea can help you become more mindful of all your sensations.💡 The path, the goal, the journey: At the end of the day, Jesse says the path is the goal and the destination. When you can remember that, you can make better decisions.Top quotes from the episode:Jesse Jacobs:“I can either get consumed by that, depressed by that, caught up in that, and project that into the future. Or I can let it go, and plant a seed of optimism into the future and have potential because, actually, nobody knows the future.”“It was just a matter of … taking off the stress hat and putting on the creativity hat as we looked at, ‘How do we solve our customer's problems of stress, health, something convenient, something affordable, something delivered to their doorstep?’ It turns out the tea is a perfect solution for all of that.”“I think in terms of risk, it was definitely eye-opening to take my wife's 401(k), to cash out our credit cards and to get a life insurance policy all as offsets for the banks. We inked the deal and got the loan, but it came with significant strings attached, right? So you need significant cash. You need to have a life insurance policy with the bank made out as the first recipient, etc. etc. So those were the things we did and felt worthwhile — but definitely, that was not on the checklist before we entered that game.”“It's horrible to have our retail cafes closed — no doubt — but it's a wild blessing to be able to reach out, connect, show people mindfulness, give them amazing tea and do it internationally. … I never would have had this experience were it not for COVID. There are plenty of pain points with COVID — we don't need to talk about that — but this is a blessing that never would have come up otherwise.”“You boil the water, you pay attention to your breath, you pay attention to the aroma and the taste and the aftertaste of the tea. That whole experience gets you into your physical body and out of your head, and that actually gets you present. There is nowhere else to be.”
44 minutes | Dec 17, 2020
Noam Cohen and Hannah Genton | Changing the Legal Status Quo
Lawyers get a thrill from a fight. And Noam Cohen and Hannah Genton, founding partners of transactional law firm CGL, are taking on a major opponent: cultural expectations that lawyers must burn themselves out in exchange for high salaries and big bonuses.CGL is a distributed law firm, meaning that its attorneys work wherever they want and on their own schedules. As long as they give clients exceptional service, they’re in charge of their own hours and where they spend them.For example, Hannah is a morning person who lives in Salt Lake City, while Noam is a night owl who just moved to Israel.The pair met at UC Berkeley Law, bonded over studying for the bar, and then survived careers in “BigLaw,” the collective nickname for the most prestigious law firms in the country.Noam and Hannah both came to resent the industry’s attitude towards attorneys. Huge salaries and big bonuses are based on minimum billable hours, which encourage lawyers to work as hard as possible, whether they’re actually being productive or not.“It's the golden handcuffs,” Noam says. “That's why it's really hard to leave BigLaw. Yet the burnout is so high. … It's very much ‘We'll solve this with money,’ and it doesn't work in the long run.”She and Hannah argue that allowing attorneys to work where and when they’ll be at their most productive leads to a higher quality service for clients. Plus, not spending money on a centralized office means CGL can offer competitive rates. And clients who don’t have to worry about high billable hours are more engaged. “Back at my BigLaw firm, clients would call me and ramble five things and then jump off the phone because they were so concerned with my billable rate,” Hannah says. “It was hard to get deep with certain clients because of that price point. At CGL, we’ve found ourselves becoming a strategic partner to clients, which is how I always envisioned a lawyer: as part of the team.”##Featured Entrepreneurs👩 👩 Names: Noam Cohen and Hannah Genton⚙️ What they do: Noam and Hannah are both lawyers and founding partners of CGL, a transactional law firm with a distributed model, i.e., no central office. Hannah also hosts The CGL Podcast.📓 Company: CGL💎 Words of wisdom: Noam: “We believe that people should be able to work autonomously, and to us, autonomously means every single person should set up their work and life in a way that maximizes their well-being as well as their professional productivity.”Hannah: “One of our core values as a company is trust in our team and ourselves. What we’ve realized is that we’re able to access peak productivity when we aren’t in the traditional environment.”🔍 Where to find Noam: LinkedIn🔍 Where to find Hannah: LinkedIn | Twitter##Defining Insights💡 Bar bonding: Noam and Hannah met at UC Berkeley Law and became friends while studying for the bar together.💡 BigFlaw: Both went on to work in BigLaw — the collective nickname for the most prestigious law firms — but found that the rigorous structure and relentless hours didn’t suit them.💡 Your money or your life: BigLaw firms typically throw money and perks at attorneys to convince them to accept grueling minimum billable hours — yet so many still burn out.💡 Out of office: Together, Noam and Hannah founded CGL, a law firm with no central office. The attorneys work wherever and whenever suits them, as long as they deliver a high-quality service.💡 Law for all: Not having a central office allows CGL to offer competitive rates, and makes them more accessible to smaller businesses that are undervalued by BigLaw firms.💡 Legal team: Clients that don’t have to worry about high rates tend to be more communicative. Happy attorneys are more productive and engaged with their clients.💡 The verdict: Even before the pandemic made remote communication more common, Noam says that most of their clients understood and appreciated the appeal of their model.Top quotes from the episode:Noam Cohen and Hannah Genton:Hannah: “Some folks are great at working at nighttime, some work in the middle of the day. Sitting at a desk may be optimal for someone, someone else might be on their best legal draft game when they're sitting on a couch or outside. Allowing people to tap into these higher levels of productivity is great because we get access to this top talent on their A-game. And for our team, they're allowed to work in a way that energizes them more than a one-size-fits-all model.”Noam: “When you work in BigLaw, you have very high minimum billable hour requirements. You're rewarded for how much you bill, your bonuses are based on how much you bill. It was really important for us that we weren't rewarding people for working more than we needed them to. We don't want you to grind. We're not trying to lead you to burnout, which is what we and so many of our friends and colleagues experienced in BigLaw.”Noam: “The product we sell is legal services, but that's provided by human beings. There's been a lack of a focus in the legal industry on the people that are actually producing the product.”Noam: “I didn't last too long in BigLaw because I wasn't happy, and I want to be happy.”Hannah: “Noam and I have had so many moments of questioning, ‘Does it have to be this way? Can we make it better?’ The legal industry is a place where I don't think those questions have been asked, and we're interested in poking holes.”
40 minutes | Dec 10, 2020
Liz Mumford | Building a Creative Work Environment
Leaving the beaten path and forging your own can lead to success — but not without obstacles. Liz Mumford, co-owner of creative agency Mabble Media, is still charting the best course.One thing Liz believes in firmly is giving her staff a work-life balance that can help foster their creativity at work. After all, it’s the drive to be different and imaginative that sets Mabble apart.“I see the amount of trust and peace there is on our team, which you have to have. If your brain is in fight-or-flight mode, you cannot be creative,” she says.Liz’s empathy extends to the wider community in her beloved hometown of Reno, Nevada. “We're not the celebrity city of our state, but there are scrappy people here that fight hard for each other,” she says.In March 2020, when COVID-19 first hit the U.S., Liz found a way to help her employees and people in the city. She created Wash-oe Hands (named after Washoe County), a mutual aid project that connected people with supplies, information, and long-term assistance. She paid her staff to run it, rather than furloughing them or laying them off. “We were able to get Wash-oe Hands into areas that were beyond our network, which is always really important to me. I don't want to just be helping people I know. We need to get out there and figure out who is really hurting from this,” Liz says.However, putting so many resources into the project left Mabble Media behind as others in the industry pivoted immediately.“People in our industry pivoted early on by dropping salaries, furloughing quickly, looking at new markets and reinvesting. And for us, we focused so quickly on Wash-oe Hands that we're really behind the curve on evolving our own business,” she admits.“I don't regret that at all. But we are pivoting hard right now.”That means diversifying Mabble’s client list away from hospitality and tourism, and looking for larger clients as well as the small businesses that dominate its part of Reno — and putting Mabble first.“I'm learning to not apologize for what Mabble needs to do to survive. I think we just were a little too apologetic, to a point where we put taking care of ourselves last on the chain.”##Featured Entrepreneur👱‍♀️ Name: Liz Mumford⚙️ What she does: Liz owns Mabble Media, a creative agency based in Reno, Nevada, that specializes in branding, marketing and design.🎨 Company: Mabble Media💎 Words of wisdom: “We don't have a lot of turnover at Mabble. We've tried to grow with our employees as they change in their families. I feel like that's so much more valuable to the company, to the working environment, and the long-lasting effect that our company is going to have on our employees than doing the more traditional hustle-hard marketing firm culture.”🔍 Where to find Liz: Facebook | LinkedIn🔍 Where to find Mabble Media: Facebook | Instagram | LinkedIn##Defining Insights💡 Creative types: Liz credits her staff’s artistic and diverse backgrounds — including an Emmy-winning inventor and French literature expert —  for Mabble’s fresh ideas.💡 Ready to play: Creative people need a stress-free work environment, so Liz breaks the marketing industry mold by prioritizing her staff’s work-life balance.💡 The real Reno: To outsiders, Reno is strip clubs, gambling, a Johnny Cash song, and “Reno 911!” But Liz says the city is changing and welcoming a wide range of small businesses.💡 Wash-oe Hands: Rather than furlough her staff, Liz immediately put them to work on Wash-oe Hands, a project distributing resources and information to people in Washoe County.💡 Playing catchup: As the pandemic raged on, demand for aid dipped and Liz realized Mabble Media needed her attention, having fallen behind rival companies that had pivoted immediately.💡 Portfolio rethink: The pandemic has shown Liz that she needs to diversify the size and type of Mabble’s clients, instead of relying heavily on the local tourism and hospitality industries. 💡 Pay it back: In the past, Liz spent surplus Mabble cash on new ideas like an investment fund, but now she’s putting it straight back into the company.Top quotes from the episode:Liz Mumford:“A lot of our clientele are small business owners, and those types of people are really creative. So even though sometimes the font choice isn't the first choice we would use, we definitely learn a lot and are inspired by their ideas.”“We all want to help each other in a situation like this. Our team was not really getting work because our clients were putting everything on pause. We made a commitment that we weren't going to furlough or lay anyone off, so we're like, to keep you working, we might as well pay you to do this initiative.”“We've never really had to be super into the details of our efficiency on projects — it's really hard to gauge on creative projects. It's not like it always takes five minutes to build a particular thing. But I feel like we're pivoting now to figure out how we can create some formulas of what we need our profit to be on each of these services.”“We didn't realize how many of our clients were in the tourism and hospitality sector, and in events. We need to diversify that.”“One thing I would not trade for anything is Mabble’s culture. When we say that someone works 30 or 40 hours a week, they work 30 or 40 hours a week. The marketing industry is not known for protecting people's boundaries. It's a pretty hustle-hard industry, and especially for moms and families, that's hard.”
42 minutes | Dec 3, 2020
Lillie Frances | Improv in the Age of COVID
Improv training teaches you to deal with the unknown. But Lillie Frances, owner of Chicago Comedy Company and Laugh Out Loud theaters, says nothing could have prepared her for 2020.“You would think that as an improviser, I'd be better at this stuff, but I hate ambiguity. I hate not knowing when everything's going to end and we're going to be back up and running in full swing,” she says.Lillie’s first concern has always been her staff. This stems from her own experiences working for comedy venues that didn’t pay their improv actors — something Lillie has been set on since day one. “They do not make a lot, but they get paid,” she says.When the COVID-19 pandemic closed the theaters overnight, she and her staff — crew as well as cast — took to Slack, doing prize giveaways and sharing photos to keep up morale. At the same time, Lillie started reading up on safety precautions and speaking to other people in the theater industry. She traded business advice and learned how those who had already reopened were handling new procedures.In September, Laugh Out Loud launched “20,000 Laughs Under the Sea,” a play that cleverly incorporates masks.“We're all on a submarine and everyone needs to wear their ‘oxygen’ mask,” Lillie says. “It starts out goofy and the audience is rolling their eyes, but we lean into it so hard that by the time we get attacked by a giant squid, they're like, ‘Yeah!’”It’s not just COVID that’s caused a shift in Lillie’s approach. The protests in support of Black Lives Matter made her realize that she needed to improve on racial diversity.“When I started Laugh Out Loud, a main focus was gender equality. I accomplished that, but I wasn't thinking about diversity and inclusion,” she says. She’s now set up and funded a committee to tackle the topic; they currently meet over Zoom.The extra pressure brought on by COVID made Lillie realize just how intense being a small business owner can be. “Your workday never ends,” she says. “There is always something you could be doing, so when you take a day off, you feel guilty.”However, she’s working on reaching a better work-life balance. “I have learned to be patient and say, ‘Today I applied for this grant and I answered these 20 emails, and now I'm going to lay on the couch and cry for a little bit and then drink a glass of wine and watch something on Netflix.’ Some days that's all you can get done.” Featured Entrepreneur👧 Name: Lillie Frances⚙️ What she does: Lillie owns Chicago Comedy Company, which runs improv training classes and corporate packages that include workshops and entertainment. She also owns Laugh Out Loud improv theaters in Chicago and Schaumburg, Illinois. 😂 Company: Chicago Comedy Company and Laugh Out Loud💎 Words of wisdom: “I paid the actors before I even paid myself in the first couple of years. I don't want anyone to feel like their talents and skills are being taken advantage of. I want them to be celebrated and appreciated, both vocally and monetarily. That has always been a big goal and really shaped how I run my company.”🔍 Where to find Lillie: LinkedIn🔍 Where to find Laugh Out Loud: Facebook | Instagram | TwitterDefining Insights💡 Curtains up: After 10 years at Chicago’s famous Second City, in 2007, Lillie bought her own improv theater. Surviving the Great Recession has made her more hopeful about COVID.💡 Grin and bear it: Forced to temporarily close her two theaters, Lillie and her staff rallied over Slack, sharing baking projects and keeping morale up with giveaways.💡 Mask humor: Lillie implemented safety procedures and was able to reopen Laugh Out Loud in September with a show based around masks — but she may have to close again.💡 Ensemble effort: Lillie got COVID advice from others in the theater industry who had already reopened their venues, and business advice from friends in situations similar to her own.💡 Performance review: Lillie wants to be better to her staff than some of the venues she’s worked at. She pays her actors and recently launched an initiative to improve diversity.💡 Need a laugh: Being able to laugh together at a safe distance is even more vital in tough times. One upside of COVID: audiences are so happy to be out that hecklers are not an issue!💡 Next act: As great as it would be to reopen to full capacity tomorrow, Lillie knows that it’s going to take a while and safety precautions will still be needed. But she’s optimistic.Top quotes from the episode:Lillie Frances:“Everyone who works at Laugh Out Loud has been amazing. When we would post that we were giving away $100 in groceries, people who were doing OK would reach out to me and say, ‘I would also like to anonymously sponsor $100 in groceries.’ We ended up giving away more than we had intended.”“With all the racial issues that were going on in the country, we were able to start a diversity and inclusion committee that meets over Zoom. It's made up of current cast and crew and alumni. They're going to make recommendations and come up with a timeline of what we're going to do to be better once we start to return to normal. We’re taking this time to prepare for the future and how we can move forward as a company.”“No one has refused to wear a mask, knock on wood. That's partly why we opened in September: we decided to give July and August over to Walmart and Costco and McDonald's so they could fight that battle. By the time people got to Laugh Out Loud, the country had already decided that we're all going to get on board with it.”“Some of the best lessons I've learned were anti-lessons. I was working at places that did not treat people well, and I made a note and said, ‘I want to own a place and never treat people like that.’”“The audiences are overwhelmed with how happy they are to be out of their houses. To laugh, to forget about it and just be silly for an hour and a half is such a needed escape.”
31 minutes | Nov 24, 2020
Dave Saylor | Ingredients for Long-Term Restaurant Success
The restaurant business was tough even before COVID-19, but Dave Saylor, owner of Acadiana Café in San Antonio, Texas, believes two crucial ingredients make up the recipe for success.“What's let us prosper and stay in business for 34 years are our employees and our community involvement,” he says.Dave was once an Acadiana employee himself: he started as an assistant manager. Then about seven or eight years ago, he bought out one owner and then the other.Speaking about his employees, Dave is typically no-nonsense. “A lot of times, they bring me tremendous joy. Sometimes they just bring me a lot of frustration,” he says. He credits empathy for leading to Acadiana’s impressively low turnover rate.“Have a little more empathy for employees and understand what they're going through,” Dave says. “A lot of people have personal issues or health issues. If we can find a way to work around those and keep them working, it benefits us and they really appreciate it.”Dave also regularly serves up sizable portions of his second key ingredient for restaurant longevity: community service. Besides working with local churches, he’s put in manual labor for Habitat for Humanity and sat on several local boards, including the local restaurant association.Dave has also served as a go-between for the civilian community and Lackland Air Force Base, becoming an Honorary Commander of the 433rd Airlift Wing and the 37th Training Wing.“There are always opportunities for service — you just have to be open to them,” Dave says. “They'll come find you, or you go look for them.”The COVID-19 pandemic required Dave to tap into another set of skills that he thinks all small business owners need: “flexibility, innovation, and being adaptable.”Dave pivoted as best he could, setting up two new drive-thru lanes. But the situation was still tenuous. When Dave’s bank of 30 years put him on a waiting list just to apply for a Paycheck Protection Program (PPP) loan from the Small Business Administration (SBA), he turned to Lendio.“If we hadn't gotten the Lendio loan, we wouldn't be here right now. When we actually got funded, it was like, ‘Oh my God, we're good. We're safe.’ So thank you.”Featured Entrepreneur🧑 Name: Dave Saylor⚙️ What he does: Dave is the owner of Acadiana Café, which has been serving Cajun food in San Antonio, TX, since 1986. 🍲 Company: Acadiana Café💎 Words of wisdom: “What’s become very important to me is being flexible and staying on top of what's going on. Make changes as you need to, not for the sake of it. Change because it will make it easier or safer for your employees, yield a better product for your guests or be more environmentally friendly. And just enjoy what you do.”🔍 Where to find Dave: LinkedIn🔍 Where to find Acadiana Café: Facebook | Instagram  Defining Insights💡 Starters: Acadiana Café was founded in 1986. Dave started as an assistant manager and eventually bought it from its two owners.💡 Good service: Dave believes his community involvement has contributed to the restaurant’s success. He works with churches, local boards and charities like Habitat for Humanity.💡 Fly guy: As an Honorary Commander of the 433rd Airlift Wing and the 37th Training Wing, Dave acts as a liaison between the civilians of San Antonio and Lackland Air Force Base.💡 Friends in high places: Dave’s military connections have given him unexpected opportunities to help others: for example, he rescued a customer who’d lost their military ID.💡 Employee empathy: The other reason Dave believes Acadiana Café has survived so long is its employees. He credits the restaurant’s below-average turnover rate to empathy.💡 Can’t beat Cajun: He might be biased, but Dave says that Cajun food is the best in the world. The only adjustment he’ll allow is the house specialty: Cajun nachos!💡 Changing course: Flexibility is a key trait for small business owners. When the COVID-19 pandemic hit, Dave built two new drive-thru lanes — and he’s thinking of making one permanent.💡 Lendio lifeline: Dave lost 80% of his revenue overnight, and the bank he’d been with for 30 years put him on a waiting list just to apply for a PPP loan. Fortunately, Lendio stepped up.💡 What he’s learned: Dave’s advice to small business owners: “Know what you’re getting into … and just enjoy what you do.”Top quotes from the episode:Dave Saylor:“What's special about Acadiana is two main things. Our employees are good and have helped us through this journey. And I firmly believe staying involved in our local community and the bigger community of San Antonio is part of our whole success story.”“Managers of restaurants have to wear so many hats. They have to be a public relations person, they have to be a production and inventory control person. They have to be good with customer service and they have to be an accountant. And they have to be able to operate a screwdriver and a hammer on the fly.” “Take care of your people and they'll take care of you.”“As small business people, your middle name is being adaptable and flexible. Since we were forced to close our dining rooms back in March, we’ve had to be flexible and adaptable and innovative. When you look at the history of local regulations and edicts — closing the dining rooms, then reopening them at a certain percentage of occupancy — for a while, it was almost something new every day that you had to adapt to.”“We had been with a national bank here for 30 plus years. That lender put us on a waiting list just to turn in the application for the SBA paycheck protection plan. We were still trying to pay utilities and rent and keep some people on payroll. And that first month, we were only doing 20% of what we should have been — 80% of our sales dried up and went away overnight.”
49 minutes | Nov 19, 2020
Paul Adams | Embracing the Path You’re Given
When a door you spent years opening is slammed shut in your face, don’t waste time shouting at it. Instead, find another door. Paul Adams, founder and CEO of Sound Financial Group, learned that the hard way.Paul spent a decade working for and climbing the ladder at a large financial institution, only to be fired weeks before tasting the fruits of his labor.“I'd never been fired from anything; I had never not been successful,” he says.Initially, Paul was angry. After investing so much time and effort, he’d been cut out right before his hard work was about to pay off. But with help from his Christian faith, Paul realized he needed to move on and embrace what the future held. He still had the brand he built — Sound Financial Group — and a few loyal clients.“I immediately went back to work, attracting clients and applying the principles I’d been teaching the advisors who’d been working for me for the last decade,” he says.Over time, Paul realized that getting fired actually helped him recalibrate his work-life balance for the better. In 2017, Sound Financial Group moved all of its interactions with clients online. This made it possible for Paul to work only two days a week, and yet still make more money than before. More importantly, the flexibility allowed Paul to spend time with his father before he passed away, and to also go on long vacations with his wife and children in their RV.But in spite of this improved sense of work-life balance, Paul still felt he needed to work on his anger issues. Watching a YouTube video by Scott Adams, the creator of the Dilbert cartoons, helped change his perspective and his attitude.Specifically, the video led Paul to realize that he’d been investing too much energy and concern into things that ultimately didn’t matter, which made him flare up disproportionately when they went wrong.“Things just don't get me wound up like they used to. There's so much you can let go if you don't think you've got to be at the center of the universe.”  Featured Entrepreneur🧑 Name: Paul Adams⚙️ What he does: Paul is the founder and CEO of the financial advice firm Sound Financial Group, as well as the author and host of a book and podcast titled “Your Business Your Wealth.”💰 Company: Sound Financial Group💎 Words of wisdom: “Don't get angry, because anger traps us in the past. And it usually forces us into emotional activation over something that we can do nothing about.”🔍 Where to find him: Twitter | LinkedIn | Instagram  Defining Insights💡 Start big: Nine years into his career, at age 27, Paul informed his then-CEO at a big financial institution that he wanted to be made a partner in five years or he would leave.💡 Betrayal: Five years later, he was sent to turn around a struggling firm with the understanding that after another five years, he could take it over. Six weeks before that deadline, Paul was fired.💡 Cage the rage: Paul was furious, but with the help of his church, he realized that holding onto the anger was stopping him from moving on. He started over — this time on his own terms.💡 Zoom to Zoom: In 2017, the Sound Financial Group moved all of its client interactions online. This gave Paul more flexibility than he would have had if he’d taken over the other firm.💡 Work less, earn more: Today, Paul is back to making an income in the top 1% and only works two days a week. And going virtual early has helped the company weather the pandemic.💡 Cartoon clarity: Paul learned to let go of his anger for good by watching a YouTube video by cartoonist Scott Adams (of Dilbert fame).💡 Happiness first: Your business plan should start with your life goals. Figure out what you want your personal life to look like and how much money you need to make that possible. Top quotes from the episode:Paul Adams:“The reason I got into the financial services industry was that when I was 18 years old, I heard that there was a 21-year-old in LA making $250,000 a year working with this insurance company. My thought process was, ‘I don't know any 21-year-olds that are smarter than me. I could probably do it.’ I didn't make $250,000 before I was 21, but I was making over that by 22.”“I was waking up in the middle of night, three to four times a night. It wasn't fear: it was anger. And yet I had to keep going back and reminding myself that I had made a promise: that I was going to see what God was doing in my life, and this anger was a resistance to whatever was coming.”“It's funny how these enormous things that seem unbeatable in the moment actually end up as the building block for what makes our life work really well later.”“I personally would never have quit. No matter how hard that [job] got, no matter how many hours I had to put in, I just wouldn't have quit. But now what I look for constantly is what things am I doing that aren't working as well as they should in my personal or business life, so I can quit them.”“All I worry about in my business and my life is, am I still able to produce the outcomes I want for my family? I don't care if I have a company that has six employees or 600, as long as it fits my business ambition, like how I want to spend my time when I'm working but also the things that are my personal plans. The primary plan is my personal plan, not the business.”
41 minutes | Nov 12, 2020
Nick Loper | Following Your Side Hustle Dreams
Forget your parents’ advice: Nick Loper wants you to quit your day job. The founder of Side Hustle Nation and host of podcast The Side Hustle Show has made a career out of helping other people follow their non-9-to-5 dreams.Nick will be the first to tell you that doesn’t mean climbing on a desk at the next staff meeting and shouting your resignation. As someone who traded corporate life for self-employment, he knows it takes planning, structure, and emotional support.In this episode, Nick defines the difference between a side hustle versus a second job, explains how to know when it’s time to switch to a new career and lays out what you need to do before taking that full-time step. Episode SummaryForget your parents’ advice: Nick Loper wants you to quit your day job. The founder of Side Hustle Nation and host of podcast The Side Hustle Show has made a career out of helping other people follow their non-9-to-5 dreams.Nick will be the first to tell you that doesn’t mean climbing on a desk at the next staff meeting and announcing your resignation. As someone who traded corporate life for self-employment, he knows it takes planning, structure, and emotional support.Speaking of parents, Nick credits his mom and dad with inspiring his first entrepreneurial efforts.“You get to the age where you want to start buying stuff, and they're like, ‘Do you have any money? Go earn it,’” he says.Nick’s first job was mowing grass, but he progressed through various money-making schemes, including babysitting and, “trying to sell baseball cards to my equally broke friends.”After college, Nick ended up in the corporate world, and that’s when his side hustles took off in earnest. Dabbling in online advertising turned into a price comparison site for shoes. Three years in, he was finally able to quit his day job in 2008.But Nick wasn’t satisfied with being his own boss. He wanted to talk about side hustles with other people riding that rollercoaster. And he wanted to make those conversations public, in case more like-minded people were interested.In 2013, he started Side Hustle Nation and The Side Hustle Show podcast. He interviews people who have found success with businesses that started out as projects they pursued on nights and weekends.As you’d imagine, Nick has accumulated a mental encyclopedia of advice.“The biggest thing is to look at it as an experiment. If you are in the position of having a day job that is paying your bills, you can afford to take your time to do something right for you. You can afford to fail and try something else next month,” he says.Featured Entrepreneur👨‍🦲 Name: Nick Loper⚙️ What he does: Entrepreneur, author, host of podcast The Side Hustle Show and Chief Side Hustler at Side Hustle Nation, a media company helping people take their side gigs full time.💼 Company: Side Hustle Nation💎 Words of wisdom: “For me, to know when it’s time to go full time into something, I like to see a track record of revenue going back six to 12 months. I don't want you to have to dip into savings to get your thing off the ground.”🔍 Where to find him: YouTube | LinkedIn | Twitter | Instagram | PodcastDefining Insights💡 Side hustle, noun: Nick defines a side hustle as something you do to make money in addition to your day job, with the intention of one day taking it full time.💡 To hustle or halt: Figuring out if your side hustle is worth the time and effort you’re putting in is a judgment call you have to make — and it helps if your family is on board.💡 Testing, testing: If you can, Nick recommends treating your side hustle as an experiment, rather than betting everything on it working out. This frees you up to try different things.💡 Pushed to succeed: Being under pressure — financial or from a deadline — forces you to be more resourceful and get creative.💡 Have a fun journey: Instead of focusing only on achieving a goal, appreciate the experience of growing your business. You can control the process more easily than the outcome.💡 Perpetual motion: The hardest part of starting a business is just that: getting started. Nick says once you’ve found that initial motivation, it’s easier to keep going.💡 Work richer, not harder: Track your time, see what’s making you the most money — and do more of that.💡 When to quit: If you find yourself dreading work every day, it’s time to change jobs. But Nick recommends having at least six months of revenue before taking your side hustle full time.Top quotes from the episode:Nick Loper:“Side hustle is anything you're doing to make money outside your day job. That could be your small business, or driving for DoorDash. But more than just moonlighting, more than just a second job, it carries this entrepreneurial connotation where this could be something that replaces your day job income.”“So many people want to get to this end goal of personal and financial freedom, but there's this sprint in the near term where you have less time with family and less money. And it might not pay off. And that becomes the question: was it worth it? Some people spend years in that space and it can become infuriating.”“At one point, I'd been thinking, ‘Man, I'm going to have to dust off the old resume and swallow my pride and go get a real job again.’ And my wife was like, ‘Don't do that. You will figure it out.’”“Destination is important, but when you get there, the inevitable question is now what? I’ve still got to figure out some way to spend my days. Sure you can drink margaritas on the beach for a while, but I imagine that gets old.”“The hardest thing isn't necessarily finding the right idea or raising money or even finding customers: it's that initial push just to get started, that motivation.”
44 minutes | Nov 5, 2020
Scott Porter | How Customer Experience Can Set You Apart
No matter what industry you’re in, the one thing that can set you apart from your competitors is excellent customer experience, says Scott Craig Porter, founder, and CEO of San Diablo churros.To call Scott’s career eclectic would be an understatement. He’s worked in PR and as a nursing home administrator, founded a subscription airline, and now he’s selling churros. But his focus has always been making customers and staff happy and eager for more.During his stint turning around underperforming nursing homes, Scott discovered the key to creating a brand experience that turns customers into diehard supporters. And it’s actually pretty simple.“People want to be treated as humans,” Scott says. The way you do that is by delivering on small but meaningful details. “It's smiling, eye contact, calling people by their name. Treating people with respect.”Extra touches work too. “When a doctor would come to visit, we would have their favorite chocolate bar waiting for them,” he says.This extended to the staff. Scott believes that creating a company culture of respect, appreciation and a shared sense of mission is the foundation from which strong customer service grows.Scott took these lessons with him into his future businesses. When he started Surf Air, the first all-you-can-fly subscription airline, his onboarding meetings weren’t about paperwork and procedures. “We would spend two days focusing on why we are doing what we're doing and why it makes a difference in people's lives… Helping each member of our team feel empowered to create something truly extraordinary,” Scott says.Since 2016, he’s been applying that philosophy at San Diablo Churros.“We are just looking to deliver deep-fried happiness to people. We want to be a vehicle for happiness: It happens to be that we make churros.”   Featured Entrepreneur👨‍🦲 Name: Scott Craig Porter⚙️ What he does: Entrepreneur, customer experience strategist, former nursing home administrator, speaker, and founder and CEO of San Diablo Churros. 😊 Company: San Diablo Churros💎 Words of wisdom: “I've been inspired by this deep internal drive to make a difference in people's lives and to make the world a better place. It's innate inside us: we want to make a difference, we want to help others progress and grow and develop. And I have been continually looking for opportunities for my profession to reflect that.”🔍 Where to find him: Facebook | Instagram | Twitter | LinkedIn | Website  Defining Insights💡 Business remedy: Nursing homes were not in Scott’s plan, but they require the same problem-solving skills and resourcefulness as any business — often on a low budget.💡 Humans first: In any competitive market, Scott believes creating an extraordinary customer experience and a supportive workplace will make you stand out.💡 All aboard: Scott founded subscription airline service Surf Air using the same principles of treating staff and customers like humans.💡 Loyalty pays: Motivated staff and dedicated customers aren’t just nice-to-haves. They increase revenue and repeat business, decrease turnover, and save time, money and effort.💡 Making nice: Don’t just focus on customers who are already happy. Scotts tracks negative feedback and responds with a sincere apology and a real attempt to rectify the situation.💡 Company care: The COVID-19 pandemic and demands for racial justice have ensured that now more than ever, people expect companies to care about them for more than their money.💡 Close the social distance: Making people feel appreciated can be as simple as following public safety guidelines and broadcasting enthusiasm even when they can’t see a smile.Top quotes from the episode:Scott Craig Porter:“I started to learn from everyone, from Trader Joe's, In-N-Out Burger, Disney, Ritz-Carlton, Zappos, Chick-fil-A, looking to see what they did to create an experience that people talk about at the dinner table.”“I saw the tremendous impact of focusing on a thriving cultural foundation and using your brand experience as your biggest and most important marketing tool and competitive advantage… I've got to implement this whenever possible, because this is what people want. People want to be treated as humans. People want something special.”“We are so accustomed to mediocre and terrible experiences that when someone does something like just look us in the eye, smile, say ‘Welcome,’ or ask us how our day went, it goes such a distance in establishing this idea of an extraordinary brand and customer experience, because they treated you as a human instead of a transaction.”“We are humans interacting with humans and the companies that realize that are the ones that will continue to win.”“Social distancing has underscored this idea that we need other humans. We want other humans to interact with us, and to be heard and seen and understood. It presents an awesome challenge for us as business leaders to create within the confines of social distancing and health guidelines and other recommendations we're being given. It means we need to get wildly creative.”
41 minutes | Oct 29, 2020
Luke McElroy | Choosing Optimism
Optimism is a vital ingredient for entrepreneurs. As Luke McElroy, founder and president of Orange Thread Media, says, if you can’t believe in your own crazy idea, who else will?Luke has been an optimist and an entrepreneur since he was a teenager. And with a company built around live events, he’s needed that hopeful attitude more than ever recently.After building five businesses before the age of 18, Luke landed in the industry he came to love — live events — while studying at Nashville’s Belmont University.Every year the college funded a series of arena shows run entirely by the students. Luke’s niche was video design, which no one else was doing at the time.In his junior year, he was the video designer for every single show in the series. “Now they have rules against this, because they want to give everybody an opportunity,” he laughs. Despite his earlier entrepreneurial efforts, Luke wasn’t looking at video design as a business opportunity: just a fun college experience.But when a friend who managed a band asked him to do video production on their tour — for actual money — Luke realized he’d accidentally stumbled on his next business venture.Twelve years later, Luke and his team at Orange Thread have carved out another niche in Nashville’s crowded live event space. Most live event companies focus on touring acts while also taking on corporate gigs, but Orange Thread only does the latter — and does it well.Of course, when Luke spoke to us in August 2020, no one was doing in-person live events of any kind. In March 2020, states across the country started to mandate stay-in-place orders. Orange Thread lost most of its bookings almost overnight.Luke readily admits that he experienced what he describes as “borderline depression” in those early days of lockdown. But he also realized that shutting people out wasn’t the answer. Instead, Luke has tried to work with his team to figure out solutions. He values loyalty above everything, and that works both ways.“I had a principle I had to play into. When a crisis happens, that's the greatest opportunity for a leader to shine.” Featured Entrepreneur🧑 Name: Luke McElroy⚙️ What he does: Entrepreneur, speaker and founder and president of live event video production company Orange Thread Media.🎤 Organization: Orange Thread💎 Words of wisdom: “Fear is trying to use past actions to affect your present or future outcomes: it's a looking-backward mentality. But curiosity is saying, ‘What can we do to pivot, to find new opportunities? How can we quickly adapt into virtual events? Let's just try some things and explore together.’”🔍 Where to find Orange Thread: Facebook | Instagram | LinkedIn | Website🔍 Where to find Luke: Instagram | LinkedIn | Website Defining Insights💡 Lights, camera, action: After working as the video designer for a student showcase, Luke was hired to tour with a real band, for real money, and turned it into a real live events business.💡 What’s in a name: Luke explains how the name Orange Thread encapsulates the company’s four core values: teamwork, innovation, excellence and simplicity.💡 Optimism required: If you want to work for Luke, talent is great, but nothing is as valuable as loyalty and a can-do attitude.💡 Hustling is a bust: Unlike some entrepreneurs, Luke believes that supporting your team is more rewarding than an any-means-necessary hustler mentality.💡 Crisis point: Watching COVID-19 measures wipe out Orange Thread’s 2020 bookings overnight was terrifying — but Luke was determined to step up for his team.💡 Think outside the box office: Instead of letting fear overtake him, Luke focused on cultivating curiosity and ideas that could help the company pivot to virtual events.💡 Support acts: Luke credits his parents, his wife, his band of mentors, and his team by providing him with the advice and support that keep him going. Top quotes from this episode:“When you do something you love, you don't allow yourself to get caught up in all the systems and infrastructure: You build the product rather than focusing on, ‘I'm an entrepreneur.’”“There are a lot of very skilled people that are very cynical and difficult to deal with. We would rather hire someone who may not be as excellent at their craft, but has a fantastic attitude.”“I realized this was an opportunity for me to be the leader I've always wanted to be — to stand before my team and say, ‘I'm not going to reduce anyone's pay. I'm not going to lay anybody off. Let's figure this out together. Let's pivot together. Let's find the new way forward.’”“I think the concept of hustling is a self-centered idea: ‘I'm going to get whatever I want at the cost of everyone else.’”“Some of my best team members are some of the most loyal and steadfast. Sometimes I get frustrated that they don't see the urgency of what we're trying to build. But when I'm exhausted, they're like, ‘No, let's go!’ Their rhythm is predictable and that has complimented my leadership style really well.” 
48 minutes | Oct 22, 2020
Brian Smith | The Good, the Bad and the ‘UGGly’
Surfing can teach you a lot about business. UGG founder Brian Smith learned that in both, you have to keep pushing towards the next opportunity — the next wave — or you’ll go under.Today, UGG is well-known around the world for its sheepskin boots and other products. But Brian weathered many storms to keep the company afloat.The first obstacle was his own education. After 10 years of studying to be a chartered accountant in Australia, on the day of his graduation, Brian quit. “I never liked accounting,” he says.Looking for a new direction, Brian set his sights on California. In his mind, it was the source of all things trendy. He took his surfboard to Malibu, hoping to find the next Levi’s.Instead, he found more surfers. And the product they were interested in wasn’t from California: It was Brian’s sheepskin boots, which kept him warm in the chilly Pacific wind.Sheepskin boots were already popular in Australia, but you couldn’t get them anywhere in the U.S. Brian started testing the waters, visiting surf shops to gauge interest. Based on the retailers’ enthusiasm, he ordered 500 pairs — only to get shot down when the product arrived.“Our total sales for that first season of UGG was 28 pairs,” Brian remembers.Down but not out, Brian loaded up his van and hit the beaches. The boots eventually became a hot ticket for surfers. But it wasn’t smooth sailing from there.Over the next few years, Brian lost ownership of the company and faced competitors who ripped off his brand and stole his manufacturer, leaving thousands of orders unfilled.He also became a confident salesman, making friends with retailers around the country. Their loyalty ultimately helped save the company.Next, Brian set his sights on the mainstream market. With a little help from Pamela Anderson and Oprah Winfrey, UGG went from surfer gear to essential winter wear worldwide.Brian eventually bought back the company he’d started. In 1995, having ridden through so many low points to reach the crest, he sold UGG to outdoor brand Deckers.“You have to pivot and keep moving forward because that's the only way that any entrepreneur’s going to get successful. Manage it through the crazy toddler stage, and then hang on for dear life when it hits the teenage phase,” he says. Featured Entrepreneur🧑 Name: Brian Smith⚙️ What he does: Founder of UGG, entrepreneur, speaker and author of “Birth of a Brand.”💎 Words of wisdom: “It doesn't matter what situation hits you in life, in business or personally. If you can switch around to a positive way of thinking, it's amazing how the difficulties and the disappointments will fade away very quickly, and you'll find a new way of doing things.”🔍 Where to find him: Facebook | Twitter | Instagram | Website Defining Insights💡 California scheming: Brian abandoned his plan to be a chartered accountant and left Perth, Australia, for California, looking for the next big trend.💡 Valuable booty: Hanging out with surfers in Malibu, Brian realized they all wanted something he already had: his cozy sheepskin boots, known as uggs in Australia.💡 Cold feet: Despite retailers’ early enthusiasm, Brian spent four years struggling to sell his UGG boots. An ad campaign finally got the word out and they became popular with surfers.💡 Sale away: Planning to scale, Brian brought in three partners — and accidentally signed away ownership of the business. Undeterred, he hit the road as the company’s top salesman.💡 Wiped out: When UGG’s new owner died suddenly, Brian returned to lead the company. Eventually he was able to buy UGG back, which again left him broke.💡 Bootstrapping: Orders were flying in, but the manufacturer wouldn’t deliver without guarantee of payment. Brian searched for an investor while battling copycats.💡 Thank you, Oprah: Having made UGG the brand for surfers, Brian decided to take it mainstream. His PR campaign was a hit — with a little celebrity help.💡 End of the road: Realizing he’d taken UGG as far as he could with his resources, Brian sold the company to a big outdoor brand who could scale it up. Top quotes from this episode:“Every entrepreneur who has a big idea thinks they’re going to be an instant millionaire.”“You never advertise the product. You always advertise the feeling or the emotion or the benefit the user's going to get.”“I could have given up easily, but I decided to keep doing what I was doing, trying to get better at it. And the success finally came.”“In this world of instant gratification — instant purchases — it's so easy to lose track of your customers. But the critical thing is to be able to reach out through that noise. You must figure out how to get a community going with your customers.”“In the three or four years when we had plenty of money, I was traveling and talking with retailers from New York City to Denver to Idaho to North Dakota. These people all became my friends and they really came through for me when the chips were down.”
31 minutes | Oct 15, 2020
Andrew Vasylyk | Grow by Going Remote
Once you’ve made it past the “start” in startup, you realize that was the easy part. Scaling, says Andrew Vasylyk, is the real challenge — and he should know.Andrew and his brother and business partner Alex are startup-obsessed. As co-founders of StartupSoft, they help early-stage tech companies scale their engineering teams remotely.The brothers have also founded their own companies together — “From electronic cigarettes to manufacturing and e-commerce,” Andrew says — with varying degrees of success. One especially memorable effort emerged from a specific political and technical situation.Andrew and Alex are originally from Ukraine, where the Russian social media site VKontakte (VK) was the main social network.But in 2017, Ukraine’s President closed off access to Russian social media sites overnight, including VK, as part of a package of sanctions.Andrew and Alex rushed to fill the gap.Within three months, they built a basic social networking site and peaked at around 400,000 users but were forced to shut down thanks to poor retention rates.Despite the failure, Andrew is philosophical about the venture.“We knew there was a very small chance that it was going to be successful, but it was a chance worth taking,” he says.Now, he puts his experience towards helping tech companies figure out the trickiest piece of the startup puzzle: scaling quickly.SoftStartup is an agency connecting startups with remote engineering teams in Ukraine, which is easier and more cost-effective than hiring full-time US-based staff.He also hosts a podcast, Startup Exits, where he interviews business owners who have founded, run, and sold a company about what the experience is really like.And Andrew is happy to report that he and Alex still enjoy working together.“One of the most important things you're looking for in a business partner is trust, and we've never had even the slightest doubt in each other,” he says.“We complement each other.”  Featured Entrepreneur🧑 Name: Andrew Vasylyk⚙️ What he does: Serial entrepreneur and co-founder and VP of StartupSoft, an agency helping tech companies find remote engineering teams, and host of Startup Exits, a podcast about what it takes to start and sell a company.💻 Organization: StartupSoft💎 Words of wisdom: “You don't need to work an insane amount of hours: Make sure you're working on the right things. Take a step back and look at the big picture. When you're running a business, there are a million things that you could be doing. It's about working on the right things and making sure that those things are successful.”🔍 Where to find StartupSoft: Facebook | Twitter | Instagram | LinkedIn | Podcast🔍 Where to find Andrew Vasylyk: Twitter | LinkedIn  Defining Insights💡 Startup veteran: Andrew and his brother Alex have founded and run multiple companies in different industries, including manufacturing and e-commerce, with varying results.💡 Business brothers: Andrew says that although he and Alex, who is five years older, are very different, they complement each other’s skills.💡 Scale fast from afar: Today they run StartupSoft, helping tech companies scale faster and more efficiently through remote engineering teams based in Andrew’s birthplace of Ukraine.💡 VK vacuum: When Ukraine’s President banned Eastern Europe’s social networking site VK from the country overnight in 2017, Andrew and Alex set up their own.💡 About-face: The social network peaked at 400,000 users, but ultimately couldn’t compete with the likes of Facebook.💡 Make money and change: Andrew believes success in business means changing the world — even in a small way. But it also has to include making money.💡 Work less, do more: Over the years, Andrew’s work ethic has changed: You don’t have to put in long hours when you can be just as productive in less time. Top quotes from the episode:Andrew Vasylyk:“My goal has always been to build something that creates an impact — to build a successful company that changes the world in some way. It doesn't have to be crazy: You can change the world in smaller ways.”“I wish more people started companies, but the reality is that it's incredibly difficult.”“People use Facebook or any successful social networking site not because it has nice features: It’s because their friends are there. The main value is the network of users, and that's very hard to disrupt. We learned that the hard way.”“Facebook is not a dumb company. They realize that nothing is forever and there are going to be threats to their core business. It's quite simple: Either you buy them out or you clone them.”“An issue that a lot of startups face is hiring. If you are in a tech hub in the US, there is a huge shortage of talent. And if you're ever faced with the wonderful problem of needing to scale fast, you're simply not able to hire quality people fast enough.”
36 minutes | Oct 1, 2020
Miha Matlievski | Succeeding at Failing
Bragging about success is easy: opening up about your failures — and learning from them — takes hard work. Even self-described “Fail Coach” Miha Matlievski admits it took him years.In 2009, the recession put Miha $5 million in debt. Bankrupt and hounded by creditors, he contemplated suicide — until he realized he had failed, which meant he could also change.Miha was used to fighting from behind. After dropping out of high school, he joined his dad’s business but suddenly found himself in charge when his dad died unexpectedly.“I had no clue what I was doing,” Miha admits, “but somehow I managed, and started creating new companies.” By 2009, he had multiple successful businesses. But Miha was still naive about things like personal liability and asset protection. When the recession hit Europe in 2009, Miha lost everything in a single day, including his personal assets. “I went from a $15 million personal net worth to $5 million in debt,” he says. Suddenly Miha was receiving daily phone calls from increasingly threatening creditors.Depressed and anxious, he contemplated suicide. One day, he almost went through with it. In that moment, Miha realized that he’d been blaming everyone else for his failure when he had to take responsibility too.And if he was responsible — not some external force — then he could change whatever had gone wrong.Miha made a list of everything he needed to improve. He called his creditors and worked out plans to pay them back. He started working with a friend. Slowly but surely, Miha climbed out of the hole. Three and a half years later, he sold his business to a Fortune 100 company.That experience has made Miha appreciate the power of failure, and also the ways people resist talking about it. Now, he helps others accept failure and look for lessons they can use.“I feel like a bigger billionaire than Jeff Bezos in my heart because I can share the story and help others. I wouldn't change a single thing because then I wouldn't have the experience, I wouldn't be who I am and do what I do.”   Featured Entrepreneur🧑 Name: Miha Matlievski⚙️ What he does: Entrepreneur and self-described “Fail Coach,” teaching development skills to people who want to move on from failure and learn to see it as a tool.🪑 Organization: Fail Coach💎 Words of wisdom: “Building a business is the same as building a house: first the foundation, then you build up. If you want to build a bigger house later on, you go back to the foundations, you increase those first, then you can build higher.”🔍 Where to find the Fail Coach: Facebook | Twitter | LinkedIn | YouTube  Defining Insights💡 Beginner’s luck: When Miha’s father died suddenly, Miha took over his business, and managed to grow it despite having no experience.💡 The worst day: In 2009, the Great Recession hit Eastern Europe. Miha lost not just his businesses but also his personal assets in a single day.💡 Creditorment: Now $5 million in debt and with creditors threatening him, Miha became depressed and attempted suicide. 💡 The power to change: Before he could go through with it, Miha realized he’d been shifting the blame to others when he had failed too. And that meant he could change.💡 Taking action: Miha took steps to address the ways he’d failed. He wrote down everything he needed to change and improve and worked out payments with his creditors.💡 The comeback: For his next business, Miha made sure he didn’t repeat his past mistakes. He eventually sold it to a Fortune 100 company.💡 Fixing failures: Miha believes people are too scared to talk about the ways they have failed. He teaches people the skills to make it easier, so they can learn lessons and do better in the future.Top quotes from the episode:Miha Matlievski:“We feel that we have got much better with seeing failure as a good thing, especially in Silicon Valley. But it takes years of practicing a whole lot of different things to really be OK with failure.”“I knew that I needed to change my life if I wanted a different outcome.”“I always was a fighter, but for so many months I stopped seeing any light. I wasn't able to find anything to fight for. But when I realized that it was actually all me, the good thing was that I could change. That's when I started fighting again.”“I needed three and a half years of daily fighting with all my inner demons, with all my past habits, everything that I was before that moment. That was a daily struggle. It was one hell of a ride.”“It's easy to work on things on the outside and to see what others are doing wrong. The hardest work is the work that you do on yourself.”
38 minutes | Sep 17, 2020
Mike McKim | Cold Brew, Hot Commodity
Persistence and persuasion open doors. This combination took Mike McKim from the Navy to sales in the midst of the dot-com boom and eventually to his real passion: high-quality coffee.Whether working his way into a Naval academy, selling telecoms or espresso machines, or starting his own coffee company, Mike doesn’t take ‘no’ for an answer. Mike joined the Navy after high school, as a path to admission in a service academy. He took college classes for three years — and made sure his superior officers noticed his hard work. Eventually he got a place at Kings Point, the United States Merchant Marine Academy, but dropped out after a year. Today, Mike doesn’t regret leaving, “but I do consider it my biggest failure.”A move to Dallas, TX, reunited Mike with his friend Patrick, who set him up selling telecoms hardware at the height of the dot-com boom. “That's when I really got bit by the entrepreneurial bug,” Mike says.Mike and Patrick came up with several business ideas. But it was when Mike’s uncle showed them his coffee roaster that Mike recognized a winning product.The people of Texas, however, disagreed. They weren’t prepared to pay the high prices attached to his high-quality products.With bills to pay and a new baby at home, Mike talked his way into a job selling espresso machines. He did that for five years, still roasting and selling coffee on the side. As the coffee-selling side gig started to take up his weekdays, Mike took the plunge, quit his day job, and committed to Cuvée Coffee full time.He’s still innovating. Cuvée Coffee was the first to sell nitro cold brew, and then the first to sell it in widget cans that recreate the frothy texture produced by kegs.“What I've learned about myself over the years is that the best thing somebody can do [to motivate me] is tell me, ‘You can't do this.’”  Featured Entrepreneur🧑 Name: Mike McKim⚙️ What he does: CEO and founder of Cuvée Coffee, one of Texas’s first specialty coffee companies and the first to sell nitro cold brew. Their whole bean coffee and nitro cold brew cans are available online and at Whole Foods, Heb, Central Market, Target and Safeway.☕ Organization: Cuvée Coffee💎 Words of wisdom: “My uncle gave me one piece of advice: Whatever you do, spend more money on the raw product. Focus on quality and people will notice the difference. And he was a hundred percent right.”🔍 Where to find Cuvée Coffee: Facebook | Twitter | Instagram | LinkedIn | Website🔍 Where to find Mike: Twitter | Instagram | LinkedIn  Defining Insights💡 Grunt work: After a less-than-impressive high school career, Mike enlisted in the Navy. He worked tirelessly for three years to land a spot at a service academy.💡 No regrets: A year after he was accepted to the Merchant Marines Academy at Kings Point, NY, Mike dropped out. He calls it his “biggest failure” but ultimately doesn’t regret it. 💡 Old friend, new job: Mike got a telemarketing job with AT&T in Philadelphia then moved to Dallas, where his friend Patrick set him up selling telecoms hardware.💡 Idea brewing: Mike and Patrick plotted various businesses but settled on coffee roasting after getting into it as a hobby. Patrick ultimately chose telecoms while Mike continued alone.💡 Hard sell: After struggling to convince Texans to buy specialty coffee, Mike talked his way into a job selling espresso machines, but kept up his coffee business on the side.💡 Ready to pour: When the market for specialty coffee took off, Mike was ready. He quit his espresso machine gig and committed to Cuvée Coffee full time.💡 Nitro revolution: Mike was the first to sell nitro cold brew coffee, and then the first to sell it in a widget can. But being first comes with its own challenges.💡 Generating buzz: Today, Mike is focusing on expanding brand recognition and introducing more products.Top quotes from the episode:Mike McKim:“The whole idea of being first to market sounds sexy, but it’s riddled with challenges.”“Sales was a game: It was talking to people who wanted to say no, trying to get them to say yes. Or knowing that if you made a hundred phone calls in a day, you could get one person to say yes.”“I don't regret [dropping out of the Merchant Marines Academy] because I'm fantastically happy where I am right now. It made me choose different paths and make different decisions — but I do consider it my biggest failure.”“I was doing specialty coffee before specialty coffee existed in the state of Texas. I was ahead of the curve, which sounds like it would be a great position to be in, but it wasn't. People couldn't understand why they would have to pay 50 cents a pound more for coffee.”“I was pretty cocky. But when you have a baby, you're trying to build a business where you have no idea if it's going to work, and your wife says, ‘Hey, you haven't had a paycheck in 10 months and we only have enough money to pay bills for one more month before we’re broke,’ it's a very humbling experience.”
36 minutes | Sep 3, 2020
Jeremy Stewart | Handling a Career Flip Flop
Having a particular set of skills doesn’t have to limit you to one industry. You can always follow in the footsteps of Hari Mari founder Jeremy Stewart.Jeremy spent a decade as a political consultant: But after two presidential campaigns in Indonesia, he and his wife Lila were burned out. Their next move was something completely different — they started selling flip flops.But it turns out that making the switch from politics to products is not as wild a leap as you might think.“A politician is just a walking consumer good,” Jeremy says. “You dress them up, you attach messages, send them to the right distribution channel. If you do it right, you have favorable results.”Back in Dallas, hunting for a new consumer good to dress up and sell, he kept coming back to flip flops. His research revealed that the market was bigger than he’d expected and wasn’t yet dominated by a single player. And the products hadn’t been redesigned in years.Jeremy applied his political campaign skills to creating a sandal that would get consumers’ votes. Through focus groups, he learned that people wanted color, comfort and casual styles.There were missteps along the way. Jeremy had no experience in footwear. His first order of 25,000 pairs was held up at customs over incorrect labels, and 10,000 were too faulty to sell.Jeremy and Lila gave the faulty-but-wearable pairs to a non-profit for donation — which instead sold them at massively reduced rates online.However, that experience hasn’t dampened Jeremy’s generous spirit: Hari Mari donates one percent of sales to pediatric oncology and hematology centers. The company also donates specially designed flip flops to service members and first responders who have lost a leg, and flip flops to medical workers on the front line of the pandemic.“It’s a big part of our culture. It gives us real purpose because we know that if we can increase our sales and grow our brand footprint, there is a backend that is super helpful to children and families who are battling cancer.Featured Entrepreneur👦 Name: Jeremy Stewart⚙️ What he does: CEO and founder of Hari Mari, the premium flip flop brand sold direct to consumers in 1,500 places across the US, Canada, Mexico and the Bahamas, including Nordstrom, Neiman Marcus and Zappos.👡 Company: Hari Mari💎 Words of wisdom: “Don't do something just for the act of doing something when you don't know what the outcome is going to be. Let it come to you and act once you have a better sense of clarity.”🔍 Where to find Hari Mari: Facebook | Twitter | Instagram | WebsiteDefining Insights💡 Leaving the trail: After working as a political consultant for a decade, Jeremy was burned out. He moved back to the US and looked for a product to sell.💡 Flip flops in focus: Jeremy kept coming back to flip flops. He used focus groups to find out what his future customers wanted, and how much they would pay.💡 New model: Jeremy’s initial plan was based on a direct-to-consumer online model. But it turns out people like to test-drive their shoes more than other products.💡 Labelgate: Jeremy flew to China to supervise his initial order of 25,000. But there were still some major disasters lying in wait when it finally reached him.💡 Rewiring your business brain: Running a business doesn’t leave much room for putting your feet up, but Jeremy is learning to compartmentalize and handle situations calmly.💡 Sand to street: Hari Mari took the flip flop from the beach to the city, and in the process laid the groundwork to become a lifestyle brand.💡 Footing the bill: Jeremy and Lila always wanted to use the business to help children. One percent of sales goes to covering medical bills in pediatric oncology centers.💡 Saying thanks: Hari Mari also has initiatives to give flip flops to veterans, first responders and medical professionals.*Top quotes from the episode: *Jeremy Stewart:“We were new, we didn't know any better. And thank God we didn't, because we were so naive, it didn't even phase us for a second. We just kept going.”“When you start a business, highs and lows happen within the same hour, the same day, all the time. If you let it take you to either place, there are risks involved.”“We're always fed this narrative that as an entrepreneur, you've always gotta be moving, everything's gotta happen in quick fashion. And sometimes, it's just reacting because you think that's the expectation.”“Waiting and not letting your emotional triggers overrule your sensibilities seems to always play in your favor.”“We saw a lot of great brands doing things for kids abroad. And we thought, why aren't more brands doing things for kids here in the US? There's just as much need.”
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