In this episode you'll learn one of the ways Disney World remains the gold standard when it comes to taking care of its customers, leadership. Like most great businesses everything rises and falls with leadership. Which at Disney World, means Lee Cockerell, retired Executive Vice President of Operations. If you ever visited Disney World, it was Lee's job to make sure you had a good time. Listen and you might be surprised to learn Lee based his leadership not on theories he learned in business school, but on mid-western common sense.Click here to visit Lee's website and learn about his books and subscribe to his podcast.Buzzsprout - Let's get your podcast launched! Start for FREEDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.