This episode is an conversation with Jeff Henderson. Jeff has an unusual work history, he’s worked for the Atlanta Braves, Callaway Gardens Resorts, and the ultimate customer service organization, Chick-fil-a. Since 2003, he’s been a pastor with North Point ministries in Atlanta Georgia. Jeff is a leader’s leader. His personal and professional background has shaped him into a leader who not only understands people but also genuinely cares about them.We talked about tough topics like how to deal with a team member who is not performing up to their potential. Then as bonus Jeff gave us a sneak preview of how chick-fil-a is changing just one word in their mission statement and you’ll see how powerful changing just one word can be.Jeff has a new book out, Know What you’re For: A growth strategy for Work, An even better strategy for life, that I highly recommend.