33 minutes | Jun 23, 2017

Ep 2: Understanding and Meeting the Needs of Your Customers with Kirsty Traill

Kirsty Traill, VP of Customer at Hootsuite - the world’s most widely used social media relationship platform, joins Jaspar on this episode to discuss the capabilities of Hootsuite’s social media management platform, her technology tool stack to make customer support operate flawlessly, and how leveraging AI has changed their customer support game.
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