45 minutes | Jun 23, 2017

Ep 1: Redefining Hospitality And Customer Experience One Plate At A Time with Danny Meyer

We’ll be talking “all things customer experience” with Danny Meyer– an experienced and accomplished restaurateur (winner of 4 Michelin stars and 28 James Beard awards, named one of TIME’s 100 Most Influential People, and the man behind Shake Shack and 15 other NY hot spots). In this episode, Danny and I discuss the difference between service and hospitality, dealing with negative feedback from customers, and the age-old question: to Instagram your food or not?    
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