5 minutes | Nov 18, 2020

Episode #4 - Customer Experience Principle #3 - Customer Experience is not a business function

Because everything the business does can impact the customer's experience, if you create a business function, you run the risk of eliviating other parts of the business from their CX responsibilities. When you create a function, you create a silo. When you create a silo, you become part of the probllem...
Play
Like
Play Next
Mark
Played
Share