19 minutes | Dec 15, 2020

Why the Best CSMs Have Transferable Skills w/ Graham Gill

Not all great CSMs have traditional CS training. Some — like Graham Gill — transfer their skills from roles like product management to CS.   Graham, the VP of CS & Services at Accent Technologies, shares how he found his way to customer success and brought his knowledge of product with him. Plus, Eric and Graham discuss…    - How to break down silos and build a foundation of alignment   - Why it’s important for CSMs to empathize with other roles   - How CSMs can create strong customer relationships in a pandemic   For more info, check out customersuccessleader.com or send a message to hello@flatfile.io.   To hear more interviews like this one, subscribe to Customer Success Leader on Apple Podcasts, Spotify, or wherever you listen to podcasts.
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