Stopping Churn Isn’t Your Only Job w/ Maranda Dziekonski
Stopping customer churn shouldn’t be a CS leader’s main concern. It should be a result of achieving more meaningful goals. In this episode of Customer Success Leaders, Maranda Dziekonski, VP of CS & People Ops at Swiftly, joins Eric to discuss… - Why CS leaders should be leveraging relationships they’ve built - How to be more than just a churn-stopper - How CS leaders can act as internal advocates for customers - Why advising has been so important to Maranda’s career Resources mentioned: - Catalyst’s Coaching Corner - Customer Success Leadership Network Slack channel For more info, check out customersuccessleader.com or send a message to firstname.lastname@example.org. To hear more interviews like this one, subscribe to Customer Success Leader on Apple Podcasts, Spotify, or wherever you listen to podcasts.