24 minutes | Nov 10th 2020

Stopping Churn Isn’t Your Only Job w/ Maranda Dziekonski

Stopping customer churn shouldn’t be a CS leader’s main concern. It should be a result of achieving more meaningful goals.   In this episode of Customer Success Leaders, Maranda Dziekonski, VP of CS & People Ops at Swiftly, joins Eric to discuss…    - Why CS leaders should be leveraging relationships they’ve built   - How to be more than just a churn-stopper   - How CS leaders can act as internal advocates for customers   - Why advising has been so important to Maranda’s career   Resources mentioned:   - Catalyst’s Coaching Corner   - Customer Success Leadership Network Slack channel   For more info, check out customersuccessleader.com or send a message to hello@flatfile.io.   To hear more interviews like this one, subscribe to Customer Success Leader on Apple Podcasts, Spotify, or wherever you listen to podcasts.
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