19 minutes | Nov 24, 2020

Steps to Managing a Remote CS Team w/ Benoit Bouteille

Restructuring an organization’s CS process is tough to do in-person. Imagine doing it 100% remote!   Fortunately, Benoit Bouteille, VP of Customer Experience at Tinyclues, had ample experience in leading remote CS teams before his organization decided to restructure.   In this episode, Eric and Ben discuss…    - How remote teams should look at CS and CX   - Why Ben focused on breaking down silos within his organization   - How to design your organization around customer outcomes   For more info, check out customersuccessleader.com or send a message to hello@flatfile.io.   To hear more interviews like this one, subscribe to Customer Success Leader on Apple Podcasts, Spotify, or wherever you listen to podcasts.
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