Steps to Managing a Remote CS Team w/ Benoit Bouteille
Restructuring an organization’s CS process is tough to do in-person. Imagine doing it 100% remote! Fortunately, Benoit Bouteille, VP of Customer Experience at Tinyclues, had ample experience in leading remote CS teams before his organization decided to restructure. In this episode, Eric and Ben discuss… - How remote teams should look at CS and CX - Why Ben focused on breaking down silos within his organization - How to design your organization around customer outcomes For more info, check out customersuccessleader.com or send a message to firstname.lastname@example.org. To hear more interviews like this one, subscribe to Customer Success Leader on Apple Podcasts, Spotify, or wherever you listen to podcasts.