Empowering Entrepreneurs Takes Educational Content w/ Lynne Zagami
Being in and around a startup can be a stressful place, especially when you’re trying to land investors. Automation helps complete repeatable tasks in these kinds of situations. However, there are areas where a founder needs more specialized content and assistance. Lynne Zagami, a former lawyer and Head of Customer Success at Shoobx, joins Eric to chat about empowering entrepreneurs through educational content. They also discuss… - How relationship management skills have helped Lynne shift from law to customer success - The importance of having a responsive culture - How to manage great customer success without causing burnout - Why you should be answering client questions before they’re even asked For more info, check out customersuccessleader.com or send a message to firstname.lastname@example.org. To hear more interviews like this one, subscribe to Customer Success Leader on Apple Podcasts, Spotify, or wherever you listen to podcasts.