18 minutes | Sep 8, 2020

Customer Care in Cybersecurity w/ Stacie Ward

This probably isn’t a newsflash to most of us but… the customer isn’t always right.

 

They are, however, always the hero. This is a super relevant concept, especially when it comes to cybersecurity and protecting your customers from breaches.

 

To give us the lowdown on customer care in cybersecurity, I sat down with Stacie Ward, VP of Customer Care at Red Canary. We talked about: 

 

- How customer success and all other departments create a cohesive wheel around the customer

 

- Why it’s helpful for customer success teams to have a senior leadership ally

 

- How to forge trusting customer relationships in cybersecurity

 

- Expert advice for professionals new to customer success

 

For more info, check out customersuccessleader.com or send a message to hello@flatfile.io.

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