19 minutes | Sep 15, 2020

Building and Measuring a Customer Success Program w/ Steve Hueber

Customer Success Programs are popping up at companies everywhere and with good reason. If you aren’t yet familiar with what goes into developing one, or have one up and running, you’ll definitely want to check out this episode.

 

Today I talked with Steve Heuber, Customer Experience Strategist at Genesys, and he shared some valuable insights from his experience putting together successful CS Programs across the country. 

 

We talked about: 

 

- Introducing the concept of a Customer Success Program 

 

- Tailoring programs to meet needs on a project by project basis

 

- Building and earning a trusted client partnership

 

For more info, check out customersuccessleader.com or send a message to hello@flatfile.io.

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