33 minutes | Oct 21, 2020

#83 Operationalizing social media care

Amas and Bob continue the discussion about social media channels and take a deeper look at operationalizing social media care.  They discuss: Whether or not you should have to be on every social media channel your customers are on? TikTok for Service? Your organization voice on social media How important is a channel transition plan? Measuring success on social media And much more... Learn more about Amas Tenumah Learn more about Bob Furniss
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