32 minutes | Aug 9, 2020

#75 - The only five metrics you need in your contact center

How many metric should you have? Should it be uniform across roles Not every metrics belongs on a scorecard Should you vary the weighting by role? What are the five metrics? CSAT First Contact resolution Tune in to hear the other 3 Follow Bob on linkedin and twitter
Play
Like
Play Next
Mark
Played
Share