30 minutes | Aug 5, 2020

#74 How to get your Contact center projects approved

The CFO and the C suite are humans with their own needs Your communication must be tailored to what they care about Focus on their metrics, and their outcomes Stop assuming everyone cares about happy customers as an end to itself. You need political Capital Start by executing on small changes in your purview Bank the capital from small wins Spend the capital on big projects Reach Bob on twitter
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