15 minutes | Jun 7, 2021

#3: Building a customer centric culture at Ahlstrom-Munksjö

Customer Centricity, even in its simplest form, is still something many companies struggle to get right. This can be down to a range of factors – but the most common, and perhaps the greatest, barrier to customer centricity is actually the lack of a customer-centric organizational culture.At Ahlstrom-Munksjö, Customer Centricity constitutes not only one of our six Culture Cornerstones but it also forms the foundation of our company’s Leadership principles. We partner with our customers, provide and capture value with them, serve our customers as one company and also gather and act upon customer feedback – but, more importantly, we place the customer at the very heart of how we operate.To find out more about how we build a customer centric culture, we spoke with Robyn Buss, EVP - Food Packaging and Technical Solutions Business Area; Katja Hagström – VP for Talent and Development; Frederic Durand, Group Commercial Excellence manager; and Charlene Reverdy – R&D Scientist and a recent recruit to our JUMP Leadership Development program.
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