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44 minutes | Aug 17, 2022
Diving into Culture Amp's data lake - How we uncover insights from 34 million employee experience data points.
Have you ever wondered what happens to your survey data after you submit your response? In this episode, we will dive deep into the world of employee experience data and how Culture Amp turns data into insights. Join us as we explore what happens when one individual responds to a company engagement survey. First, we’ll share how the company uses it. Then we’ll share how this one response goes on a journey to land in the largest employee data lake where Culture Amp can use that response to answer questions like “what impact does engagement have on retaining customers?” and “what is the best performance rating scale?” This episode will be the first in a series as we explore the 34 million data points that make up Culture Amp's data lake. Before we explore the depths of Culture Amp's research, this episode will provide all listeners with the foundations of people analytics and data collection. My guest on this episode is Fresia Jackson. Fresia is a People Scientist and Lead Researcher at Culture Amp. Here are just a couple of things that keep Fresia busy every day. Overseeing Culture Amp's research projects connecting Culture Amp’s data to business outcomes. Determining the most impactful hypotheses by keeping her ear to the ground of what’s going on in the world and how our data can provide insight into creating a better world of work Disseminating research results by crafting findings into a story, evangelizing that story internally, so they're put into practice and sharing the story externally to share our science with the world. If you've enjoyed this episode, please make sure you subscribe and leave a review. To hear from more Culture First Leaders, register to join us at Culture First. Culture First is a series of free virtual experiences exploring how culture, science, and innovation can guide organizations, leaders, and teams through the challenges and the opportunities of reworking work for everyone. Get your free ticket here.
66 minutes | Jul 21, 2022
How to talk about mental health in the workplace.
In this episode of the Culture First Podcast Damon sits down with Professor Jane Burns and Adam Smiley Poswolsky to discuss how to talk about mental health in the workplace. Professor Burns is a Board Member of the NDIA, Committee Chair at Open Arms Veterans & Families Counseling and formerly involved in Streat and Beyond Blue. Adam is a keynote speaker on workplace belonging and the future of work as well as the author of Friendship in the Age of Loneliness. He also writes for Harvard Business Review and his TED talks have amassed over 2 million views. In this episode you'll learn: The foundational level of knowledge everyone needs to understand a topic as complex as mental health What the research is showing us when it comes to the global loneliness epidemic What role does the organization and company culture play in positively and negatively impacting mental health How a manager can play a critical role in supporting the mental health of their team The questions you can ask your team members to better support them to talk about mental health This is an incredibly important episode and one that we hope gives you a better understanding as well as practical actions to take to create mentally healthy workplaces. This is an incredibly important episode and one that we hope gives you a better understanding as well as practical actions to take to create mentally healthy workplaces. If you or someone you know needs help, please use the following resources as a guide. If you or someone else is in immediate danger, please call the emergency services in your local area. Mental health resources: This page contains a wide range of mental health services around the world. https://www.wearespur.com/org/mentalhealthhub Culture First Global 2022 To hear more stories from Culture First Leaders make sure that you register to join us at Culture First Global. Culture First is a series of free virtual experiences exploring how culture, science, and innovation can guide organizations, leaders, and teams through the challenges and towards the opportunities of reworking work for everyone. Get your free ticket here.
58 minutes | Jul 6, 2022
Designing Culture First Gatherings, with Priya Parker
In this episode, Damon sits down with Priya Parker, master facilitator, and author of The Art of Gathering: How We Meet and Why it Matters. Priya provides listeners with a masterclass in the art of gathering. Here are some of the questions you might have about your work meetings: Have you wondered if your meetings were serving the right purpose? Have you questioned whether the right people are in the room? Do you worry that the way you gather at work is impacting someone’s ability to feel like they belong? Don’t worry, these questions are being asked at every level of organizations around the world right now. Priya will lay the foundation for how to gather, why to gather and what we can do to make our gatherings more meaningful. Damon and Priya also analyze some famous examples of workplace culture in the form of Ted Lasso and Succession to learn what they can teach us about gathering. By the end of this episode, you’ll also learn the difference between a conversation and a gathering and why you need to find the deepest need of your gatherings to truly create a meaningful experience. To hear from more Culture First Leaders like Priya Parker make sure that you register to join us at Culture First. Culture First is a series of free virtual experiences exploring how culture, science, and innovation can guide organizations, leaders, and teams through the challenges and towards the opportunities of reworking work for everyone. Get your free ticket here.
8 minutes | Jul 1, 2022
Special: Culture First is back for 2022
Welcome back to another episode of the Culture First Podcast. In this episode podcast host, Damon Klotz talks about what's to come in the future for this podcast and for announces new Culture First events for 2022 and beyond. Culture Amp is excited to announce that Culture First – Culture Amp's annual, global virtual event series – is back! I'm inviting you to join us and the community as we explore the role of culture, science, and innovation in building better workplaces and overcoming uncertainty. Head to the link in the episode show notes to register now to join over 30,000 international attendees for any or all of our three regional experiences: Culture First APAC - September 7, 2022 Culture First Americas - October 26, 2022 Culture First EMEA - March 2023 Explore ideas, share your experiences, dive into the data, and gain the clarity and skills you need to turn current and future uncertainty into opportunity. By reworking work, we can build a better world of work – for everyone. We'd also love to hear from our listeners if there's particular guests you'd like to hear from on the podcast. You can send me an email email@example.com or contact me @DamonKlotz on social media. I'd love to know if there's a company leader, author, or practitioner that you want to hear more from. One of the core principles when we design culture first each year is to ensure that for every well-known guest like Simon Sinek we also create space for emerging leaders or people who don't typically speak at events like ours. So no guest suggestion is a bad suggestion.
68 minutes | Nov 17, 2021
Rethinking Trust at Work with Rachel Botsman
In this episode, Damon sits down with Rachel Botsman, a leading expert and author on trust in the modern world, to discuss the positive impact of trust in the workplace. You'll hear Rachel and Damon discuss: How Rachel navigated the changes to her professional life without being on physical stages with audiences. The process Rachel uses before she creates a new keynote speech. The definition Rachel uses for trust: “Trust is a confident relationship with the unknown.” The relationship between trust, humility and ego. The rise of employee activism and why employees want to know just what their organization stands for, but also what a company stands against. Analyzing the role that vulnerability has on trust when building new relationships. Four phrases we need to rethink in the workplace Rachel Botsman is a trust expert, author, and lecturer at Oxford University. She is passionate about teaching people how to think differently and challenge ideas around trust and humility. She has been recognized as one of the world’s 30 most influential management thinkers by Thinkers50, one of the Top 10 most influential voices in the UK on LinkedIn and honoured as a Young Global Leader by the World Economic Forum.
71 minutes | Oct 27, 2021
How Carman’s Kitchen achieved 96% employee engagement by focusing on the whole employee experience.
In this episode, Damon sits down with Lainie Tayler the General Manager People at Carman's Kitchen & Founder of HR Squad to discuss reimagining the employee experience and how to retain your best employees. Lainie Tayler is the founder of HR Squad and an experienced Performance Coach, whose mission is to help people achieve their professional and personal goals. In this episode, you’ll hear: Why Lainie believes in the whole person experience and not just the employee experience The feedback loops they’ve created to move fast and execute How being intentional about feedback has removed the need for a formalized performance process What the right amount of transparency is with your employees And why one of their wellbeing initiatives was recently picked up by the media, I’ll give you a hint, it’s called a doonah day and I think we could all use one of those from time to time. If you’d like to learn more about Carman’s Kitchen onboarding program, you can watch Lainie’s session from Culture First APAC here: https://www.cultureamp.com/resources/culture-first-on-demand-apac/how-carmans-kitchen-achieved-96-employee-engagement
62 minutes | Oct 7, 2021
Scaling the employee experience at Asana, with Anna Binder
In this episode, Damon sits down with Anna Binder from Asana to talk about the journey she’s been on as she’s scaled Asana. As the newest board member of Culture Amp, Anna built a culture powered by clarity, co-creation, and inclusion and shares what she learned from her role at Asana and talk about what’s next for people leaders in 2022 Anna Binder serves as Asana’s Head of People Operations, a role she has held since May 2016. During her time at Asana, both Inc. Magazine and Fortune named Asana as a Best Workplace for four years in a row, and the company has been named a Best Place to Work in 2021 by Glassdoor. Prior to joining Asana, Anna was MuleSoft Inc.’s VP of People. Damon also officially welcomes Anna to the Culture Amp team as she takes on the role as a newly appointed member of the Board of Directors. If you enjoyed this episode please leave a review and subscribe if you haven't. To listen to more podcasts & access the transcripts head over to www.culturefirstpodcast.com, and to learn more about Culture Amp, visit www.cultureamp.com. To find the videos from Culture First Global 2021 mentioned at the start of the episode head to www.cultureamp.com/community
24 minutes | May 18, 2021
How the Major League Baseball connected the dots between the fan experience and the employee experience
For years Major League Baseball has measured everything related to the game. From the data that individual teams use for onfield performance to the analytics they use to tailor the brand and gameday experience for the fans. Brand is a promise to the customer, culture is how you deliver on that promise. In this episode, you’ll hear how Major League Baseball started their journey to create a culture of feedback and analyze the data that most closely impact their employees to deliver that world-class brand experience. The guest for this episode is Kiera Connerty, Director of Talent Management at Major League Baseball. Kiera is a graduate of West Point and former Captain in the United States Army. After leaving the Army, she joined the NBA’s People and Talent team before joining Major League Baseball in 2019. This episode is a rare chance to go behind the scenes to learn what it takes to run one of the most recognizable sports brands globally and the journey they’ve been on to put culture first. You can hear more from Kiera at this year's Culture First Americas conference: https://culturefirstglobal.cultureamp.com/events/details/culture-amp-events-culture-amp-events-presents-culture-first-americas/ If you’ve enjoyed this episode, please be sure to subscribe and leave a review wherever you listen to podcasts.
20 minutes | May 18, 2021
How Nasdaq built a transformative culture that is both empowering and accountable
In this episode Damon Klotz sat down with Richard Taylor, VP of Employee Experience at Nasdaq, to learn about how they think about building a culture first company. What’s holding your employees back from a transformative experience? Nasdaq asked this question, and what they learned was surprising. By deeply listening to employees, the people team gained unexpected insights into key pain points and employee needs. In this episode, you’ll learn how, by addressing your employees’ deep-seated desire to be productive and grow professionally, you can build a transformative culture that is both empowering and highly accountable.
22 minutes | May 14, 2021
Increasing emotional agility in the workplace with Claude Silver and Susan David
In this episode of the Culture First Podcast Damon sits down with Claude Silver to provide a sneak preview into their respective upcoming conversations with Susan David about emotional agility and toxic positivity. You’ll hear insights into how VaynerMedia trains leaders for emotional agility, the quotes from Susan David that have impacted him the most, and the question that will help you better understand your emotions, thoughts and stories you tell yourself about work. To hear more from Susan David and Claude Silver register for Culture First Global Americas where they’ll be in conversation. Register at https://culturefirstglobal.com/americas.
37 minutes | Apr 28, 2021
How to build an anti-racist organization, with Aubrey Blanche
In this episode, Damon speaks with Aubrey Blanche, Director of Equitable Impact & Design at Culture Amp. Damon and Aubrey discuss building anti-racist organizations, the work of Professor Ibram X. Kendi & her first memories of what equality and inclusion meant as a young child. You’ll also hear some special reveals about the content and speakers for Culture First as well as the announcement of our MCs for our North America event. Register for Culture First 2021 here: https://culturefirstglobal.cultureamp.com/?utm_source=cfpodcast&utm_medium=podcast&utm_campaign=C%3A21q2cfg%7CD%3A2021_03_31%7C Listen to the other episodes mentioned in the episode here: www.culturefirstpodcast.com Read more about Culture Amp's Anti-Racism work here: https://www.cultureamp.com/antiracism/
44 minutes | Apr 1, 2021
How to learn, unlearn & stay curious at work, with Chip Conley
How to learn, unlearn & stay curious at work, with Chip Conley In this episode, Damon Klotz and Chip Conley explore what it means to be a modern elder, ponder the notion of our identity being wrapped up in our work, and why the older generation's emotional intelligence is just as important as the younger generation's digital intelligence. Rebel hospitality entrepreneur and New York Times bestselling author Chip Conley disrupted his favorite industry... twice. At age 26 he founded Joie de Vivre Hospitality (JdV), transforming an inner-city motel into the second largest boutique hotel brand in America. He sold JdV after running it as CEO for 24 years, and soon the young founders of Airbnb asked him to help transform their promising start-up into the world’s leading hospitality brand. Chip served as Airbnb’s Head of Global Hospitality and Strategy for four years and today, he acts as the company’s Strategic Advisor for Hospitality and Leadership. Damon also reveals the first details about our upcoming Culture First Global event series. Make sure you check the box that says you heard about the event via this podcast for your chance to win. If you enjoyed this episode, please subscribe and leave us an honest review. Subscribe & leave a review below: Culture First on Apple Podcasts Culture First on Spotify
42 minutes | Aug 21, 2020
Special: What did Damon Klotz learn from hosting this podcast during a crisis?
Join our host Damon Klotz as he reflects on the 7 parts of the working through it series and how they’ve helped him work through it during this time. Damon will share which moments from the episodes he has found himself coming back to, where he’s struggling and how he plans to act on these learnings in the future. For this episode we've also created a toolkit for you to use as you continue to work through it. Head to culturefirst.com/working-through-it/toolkit to download your copy. www.cultureamp.com www.culturefirst.com www.twitter.com/cultureamp www.twitter.com/damonklotz www.culturefirstpodcast.com
56 minutes | Aug 5, 2020
Special: How will COVID-19 change the world of work for good?
In this episode Damon speaks with Lars Schmidt, one of the leading voices when it comes to modern HR practices, employer branding and open sourcing the future of work. Damon and Lars debate how much of this new normal is going to still be present in the workplaces of the future. This episode is from Part 7 of Culture Amp’s Working Through It series. Learn more about the series at www.culturefirst.com/workingthroughit If you enjoyed this episode, subscribe and leave us an honest review.
53 minutes | Jul 29, 2020
Special: What is the future of performance management?
In this episode Damon speaks with Srinivas Krishnamurti, VP of Product at Culture Amp and former CEO of Zugata, about the steps we need to take to create a fairer and equitable performance management process. They discuss organizational justice, how remote work can level the playing field and why your current performance process might be leaving learning opportunities on the table. This episode is from Part 6 of Culture Amp’s Working Through It series. Learn more about the series at: www.culturefirst.com/workingthroughit If you enjoyed this episode, subscribe and leave us an honest review. Articles mentioned during the show: https://www.cultureamp.com/blog/performance-management-post-covid-19-things-to-consider/ https://www.cultureamp.com/functional-performance-review-ebook/
44 minutes | Jul 22, 2020
Special: How does exclusion impact your ability to perform at work?
In this episode Damon speaks with Rajkumari Neogy, an epigenetic coach and executive consultant focused on the intersection of neurobiology, culture, and empathy in today’s business world. She is also the author of “The WIT Factor: Shifting the Workplace Paradigm by Becoming Your Optimal Self.” Damon and Rajkumari discuss the role that exclusion and trauma can have in the workplace. Together, they look to understand whether these feelings can carry over from previous workplaces and if feeling excluded significantly impacts your ability to perform at a high level. This episode is from Part 6 of Culture Amp’s Working Through It series. Learn more about the series at www.culturefirst.com/workingthroughit If you enjoyed this episode, subscribe and leave us an honest review. Connect with Damon Klotz on LinkedIn Connect with Damon Klotz on Twitter Follow @CultureAmp on Twitter
76 minutes | Jul 7, 2020
Special: How to design experiences that increase connection
In this episode, Damon Klotz speaks with Jenny Sauer-Klein. Jenny is an experience designer and masterful facilitator who specializes in designing dynamic learning experiences that help companies engage their employees and bring their culture to life. Damon and Jenny talk about how the shift from IRL to URL has led to a complete redesign in how we’re connecting. Together they explore how to define and scale intimacy in this new world. Jenny shares a framework to design the perfect 60-minute meeting that will leave attendees engaged and feeling connected. This episode originally appeared as part of Working through it series. Check out the series for more tips and stories of people navigating periods of transition. https://www.culturefirst.com/working-through-it/intro If you enjoyed this episode, subscribe and leave us an honest review.
26 minutes | Jul 7, 2020
Special: Cleo Wade on connection, community and work culture
In this episode, Damon Klotz sits down with author, poet, and community builder Cleo Wade. This conversation is designed to inspire listeners through the power of poetry, space creation, and storytelling. Cleo’s empowering message gives us the tools to build the communities and connections that we need more than ever right now. Cleo Wade is the author of the bestselling books, Heart Talk: Poetic Wisdom for a Better Life and Where to Begin: A Small Book About Your Power to Create Big Change in Our Crazy World. She has been called the poet of her generation by Time Magazine and one of the 100 most creative people in business by Fast Company. To learn more about Cleo Wade head to www.cleowade.com. This episode originally appeared as part of Working through it series. Check out the series for more tips and stories of people navigating periods of transition. If you enjoyed this episode, subscribe and leave us an honest review.
64 minutes | Jun 24, 2020
Special: How to talk about grief and suffering at work.
In this episode Damon speaks to Kelsey Crowe, Ph.D., author of There is No Good Card for This: What to do and say when life is scary, awful and, unfair to the people you love. Kelsey and Damon discuss what stops us from asking for help, how to show up for people who are suffering, and coping with grief at work. What do you say to a colleague who is grieving? Whether someone is experiencing a personal or professional setback, it’s tempting to shy away from uncomfortable topics. This episode will help you approach these important conversations and minimize the fear of saying the wrong thing. If you enjoyed this episode, subscribe and leave us an honest review.
60 minutes | Jun 24, 2020
Special: The new rules of emotions at work
In this episode Damon speaks with Mollie West Duffy, co-author of the book No Hard Feelings: The Secret Power Of Embracing Emotions At Work. She’s also one half of the workplace culture Instagram account @lizandmollie. Mollie is an expert in organizational design, development, and leadership coaching. She’s currently the head of organizational development at communications firm RALLY, and previously led organizational design at global innovation firm IDEO. Damon and Mollie discuss the new rules of emotions at work. In this highly actionable episode, we examine the difference between under-emoters, over-emoters, and even-emoters. Then Mollie and Damon explore ways to work with each, the importance of communicating your needs when working remotely, and why right now is not the time to be asking the question, ‘how are you?’ If you enjoyed this episode, subscribe and leave us an honest review. www.culturefirstpodcast.com
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