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CRM Talk

102 Episodes

33 minutes | a month ago
099 Slackquisition
Salesforce's acquisition of Slack (and Acumen), SugarCRM acquires its largest partner W-Systems, CRM vendors & leads, getting found for CRM searches, Creatio's 24 hour event, low-code solutions, BA to developer ratios, Facebook acquires Kustomer, visual development tools & whether they are necessarily simple, the Microsoft/C3.ai/Adobe alliance, CRM predictions for 2021.
16 minutes | 2 months ago
098 Wistia Adds Audio
An interview with Josh Johnson, senior product manager at Wistia, about Wistia's new audio hosting platform for marketers. Learn more about the audio offering. Chris Lavigne's excellent post and video about how to build a Soapbox Station for video recording.
37 minutes | 3 months ago
097 David Campbell of SugarCRM
David Campbell, Vice President of Product Marketing at SugarCRM, joins Sam & Steve to discuss sales, marketing, customer support, data, AI and the customer experience.
36 minutes | 4 months ago
096 Muting Rogan
The west coast in flames, whether a podcaster should host the next presidential debate, CRM product news from Inforum, updates from HubSpot's virtual Inbound conference.
33 minutes | 6 months ago
095 Emoji Queries❓
Sam's commitment to golf, the NHL and NBA bubbles, deploying CRM & training CRM users during a pandemic, using emojis for product searches, the most effective forms of marketing in 2020
34 minutes | 7 months ago
094 Zooming Requirements
A moratorium on CEO interviews, iOS 14 & location tracking, an "off the grid" mobile option, marketers' digital transformation, new Google My Business features, gathering requirements & conducting online workshops.
31 minutes | 9 months ago
093 Meteorologist Backdroppings
Musings about online meeting technologies and how they're being used. How CRM vendors are helping out with discounts and free components.
27 minutes | 10 months ago
092 Adaptation
Sam & Steve talk about ways to adapt your sales and marketing to our current reality.
29 minutes | 10 months ago
091 Work Distancing
CRM News & Information for March 2020
32 minutes | a year ago
090 Craig Charlton, CEO - SugarCRM
Sam interviews Craig Charlton of SugarCRM
34 minutes | a year ago
089 CRM AI Demixed
Sam and Steve demystify CRM AI
28 minutes | a year ago
088 Power Shutoffs & Parasites
Reasons for our absence -- long vacations, Public Service Power Shutoffs and parasites. bpm'online becomes Creatio. More Salesforce acquisition rumors. Dreamforce '19 report. Video outreach. Observations on Gartner Magic Quadrants. CRM industry maturity and commoditization. Accelerated release cycles by CRM vendors. Vendors increasingly aligning their offerings around analysts' "three pillar" expectations.
25 minutes | a year ago
087 Beta Blues
Sam's iOS 13 beta testing blues, Gartner Magic Quadrant for Sales Force Automation, a variety of HubSpot to CRM integrations, declining website visitor conversion rates.
30 minutes | 2 years ago
086 Rich Green of SugarCRM
Rich Green is Chief Product Officer and CTO at SugarCRM. Rich leads SugarCRM's engineering and product management teams and is responsible for the product vision and global strategy of the award-winning Sugar platform. In this episode, Sam and Steve ask Rich for his perspectives on and his vision for CRM.
32 minutes | 2 years ago
085 Widespread CRM Panic
Massive Salesforce outage, multi-tenant vs. single tenant hosted CRM databases, SugarCRM acquires Collabspot and Salesfusion, Sugar's new quoting module, Sage sunsets SageCRM Online, bpm'online's low code no code, citizen developers.
32 minutes | 2 years ago
084 Max Altschuler of Outreach
Sam & Steve talk to Max Altschuler, Vice President of Marketing at Outreach, about sales engagement and how Outreach facilitates multi-channel sales communication with prospects. Max is co-author of Sales Engagement: How The World's Fastest Growing Companies are Modernizing Sales Through Humanization at Scale.
30 minutes | 2 years ago
083 Seedy CRM
A discussion with Greg Martinelli about CRM in the agricultural business. Greg is an ag sales trainer, coach and speaker. Greg's website.
32 minutes | 2 years ago
082 Polar CRM
The deep freeze hits Chicago just in time for the bpm'online conference. Sam previews his talk at the conference.
37 minutes | 2 years ago
081 Winery CX
Sam's latest wine club, when & why Infor CRM wins, a look back at 2018 acquisitions, ContactOut Chrome extension, Wix gets into CRM, "CX" in 2019, CRM in email client sidebars, CRM AI in 2019, 5 CRM trends for 2019, bot backlash.
30 minutes | 2 years ago
080 UX Darkness
Instead of show notes for this episode, we'd like to use this real estate to provide information about an option for making a donation to victims of the Camp Fire. Since you're most likely reading this on your mobile phone, please text CAWILDFIRES to 90999 to make a $10 donation (the Red Cross and AT&T).
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