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Highlights from the June 22 webcast “Understand the Member Journey to Drive Growth for Your Credit Union.” This event featured Anne Legg, Founder and Principal at THRIVE; Jon M. Deutsch , Managing Director, Financial Services Solutions, for TIBCO, and Rene Nunnington, Lead Solutions Engineer, also at TIBCO. The webcast can be found in its entirety on demand at https://www.cutimes.com/2021/06/02/understand-the-member-journey-to-drive-growth-for-your-credit-union/

Highlights from the July 13 webcast “CU to CU: It Matters to Members How You Close their Loans.” This event featured Danielle Frawley, Chief Lending Officer, Fort Community Credit Union; Joseph Pazienza, SVP of Real Estate Lending, PFFCU; Chelsea Nelson, Mortgage Fulfillment Manager, Elevations Credit Union; and panel lead Camelia Martin, Head of Industry & Regulatory Affairs, Snapdocs.   The webcast can be found in its entirety on demand at https://www.cutimes.com/2021/03/15/eclosing-using-digital-mortgages-to-enhance-member-experiences/

Highlights from the  June 17 webcast “7 Banking Fraud Myths BUSTED.” This event featured Kellyn Burns -  Vice President, Financial Institutions & Strategic Partnerships at Sontiq; and Andy Shank, VP Fraud and Risk Product Management for Harland Clarke, a Vericast Business.   The webcast can be found in its entirety on demand at https://www.cutimes.com/2021/04/28/why-fraud-protection-is-vital-for-credit-unions/

Highlights from the April 22 webcast “Why a Cloud-Based Ope.n Core Banking Solution is Instrumental for Credit Unions.” This event featured David Koscheski, Director, US Financial Services Industry at Microsoft; Josh Cook, CEO of Community Choice Credit Union; and Milind Pathak, Senior Director, Product Management for Finastra.   The webcast can be found in its entirety on demand at https://www.propertycasualty360.com/2021/03/10/the-rise-of-the-digital-insurance-agency-3-award-winning-agents-share-how-they-drive-growth-with-digital/

Highlights from the March 16 webcast “Why Compassion in Collections Won’t End After COVID.” This discussion was led by FICO’s Brad Rollin, Marketing Director; and featured FICO Darryl Knopp, Senior Director, Digital Practice; Kris Frantzen, Vice President, Product Strategy at Temenos; and Robert Kiel, Vice President of Loan Servicing at NASA Federal Credit Union   The full on-demand presentation can be found at https://www.cutimes.com/2021/02/05/how-to-interact-with-your-members-going-through-economic-hardships/

Credit unions work relentlessly to serve members and meet their fast-changing needs. A card portfolio is one of a credit union’s primary revenue centers, but it can also be a valuable resource in capturing actionable insights and achieving transformative results. These tools support stronger member relationships, mitigate attrition and encourage behaviors that drive growth.  We recently spoke with Kristen Hinton, Director of Client Portfolio Growth at Fiserv, to understand the value of member and transactional data, and the tools that make that data more actionable. She explains important strategies for increasing transaction volume, engaging members and growing revenue.  To learn more, hit play. 

Mobile application use is up, and ATM use is down, but is your credit union’s card program responding and adjusting? For credit unions to stay competitive, it’s more important than ever that they learn how to use cardholder data, marketing services and advanced analytics to understand members, deepen relationships, and maximize revenue and growth opportunities. We recently spoke with Arika Selleck, Vice President of Product Management at Fiserv. She explains how analytics makes it easier for credit unions to strengthen and grow their card portfolios. Leveraging transactional data helps credit unions pinpoint cardholder usage patterns and deliver appropriate marketing messages to the right members, at the right time. To learn more, hit play.

Highlights from the December 15 webcast “Building A Resilient Credit Union Digital Enterprise: Introducing FIS Hosted Services Powered by Nutanix Cloud,” sponsored by Nutanix and FIS. This event featured Kevin Lash, Director of Global Financial Services Strategy and Solutions, Nutanix; Eric Turman, Senior Sales Executive – IT Outsourcing, FIS; and Bill Hampton, Senior Vice President and Division Executive for FIS Credit Union Division.   The full on-demand presentation can be found at  https://www.cutimes.com/2020/11/20/speed-digitization-and-optimize-costs-with-fis-hosted-services-powered-by-nutanix-cloud/

Highlights from the December 3 webcast “Payments Liability: Turning Data from a Liability to an Asset.” This event featured Hoang Leung, Payments Leader at Very Good Security. The full on-demand presentation can be found at  https://www.cutimes.com/2020/11/04/take-control-secure-own-and-monetize-your-data/

Highlights from the November 12 editorial webcast “Credit Union Lending: It’s a Mixed Bag.” This event featured Michael Ogden, Editor-in-Chief of Credit Union Times, and was sponsored by Arch MI.   The full, on-demand presentation can be found at https://www.cutimes.com/2020/10/14/2020-mortgage-lending-big-picture-trends-for-credit-unions/

Highlights from the November 5 webcast “The Digital-First Credit Union: How to Move Forward with eSignatures.” This event featured Patrick Albert, Senior Solutions Architect from OneSpan, and Aphrodite Koukoulas, Senior Marketing Manager, also from OneSpan.   The full on-demand presentation can be found at  https://www.cutimes.com/2020/10/05/the-digital-first-credit-union-how-to-move-forward-with-esignatures/

Highlights from the October 22 webcast “How Your Credit Union Can Thrive in 2021,” sponsored by Information Builders (ibi). This educational event featured a presentation from Kirk Kordeleski, current Executive Benefits Consultant at OM Financial Group and formerly President/CEO Bethpage Federal Credit Union, with contributions from Jon M. Deutsch | Global VP Financial Services Solution and CU Practice Head | Information Builders (ibi). The full on-demand presentation can be found at https://www.cutimes.com/2020/09/25/how-your-credit-union-can-thrive-in-2021/   Kirk Kordeleski | Past Bethpage FCU President/CEO and Executive Benefits Consultant  | OM Financial Group Before joining OM as executive benefits consultant, Kirk served as President and Chief Executive Officer of Bethpage Federal Credit Union, the largest community credit union in the Northeast, for 15 years. During his tenure, Bethpage was awarded the largest federal charter in the country and doubled its size every five years, growing from $950M to $6B. Among his achievements as CEO, Kordeleski helped create large-scale collaborations in both technology and back room operations, the first such collaborations in the industry. Prior to taking the CEO position at Bethpage, he was the credit union’s EVP for seven years. Before joining Bethpage, Kirk served as a Director on the Executive Team of Bank Fund Staff FCU for seven years. Kirk has started up 2 consulting firms, acted as senior managing partner at an industry leading professional services firm, was instrumental in starting up a blockchain ID CUSO and founded a marketplace lending Fintech. The consulting firms specialized in credit union strategy, digital transformation, CUSOs and data analytics. Kirk has also held numerous community leadership positions, including Chairman of Long Island’s top business association, Friends of the Arts, and a board position on the United Way, to name just a few. In his spare time, he enjoys music and collects art.   Jon M. Deutsch | Global VP Financial Services Solution and CU Practice Head | Information Builders (ibi) Jon M. Deutsch is Vice-President, Head of Financial Services, at ibi, providing industry-leading enterprise data and analytics for Credit Unions. Working with many of the world’s marquee financial institutions to map strategic business objectives to innovative financial technology, Jon has started-up and led several innovative technology organizations, products and services in Financial Services, and led multiple technology consortia uniting vendors and technology professionals to deliver commercial interoperability standards.

Highlights from the September 22 webcast “Hard Knocks: Lessons Learned from COVID-19 and the Disruption of the Credit Union-to-Member Relationship,” sponsored by TimeTrade. This event featured, from TimeTrade, Steve Connolly, Senior Director of  Product Management; and from Del-One Federal Credit Union, Donna Robinson, Director of Branch Operations, and Horacio Garcia-Korosec, Director of Business Intelligence.   The full on-demand presentation can be found at https://www.cutimes.com/2020/09/02/hard-knocks-lessons-learned-from-covid-19-and-the-disruption-of-the-credit-union-to-member-relationship/

The COVID-19 pandemic has highlighted the need for more robust employee benefits. As a result, credit unions are rethinking benefits in the context of supporting employees during difficult times. Benefits packages that are more comprehensive, however, drive up the cost of programs. Employee benefits and compensation account for more than 50% of credit union operating expenses, and healthcare costs alone are projected to grow at a rate of 5.5% a year. In this episode of the “Credit Union RX 2020” podcast series, we spoke with Jason Ritzenthaler, Co-Chief Investment Officer and Director of Investments and Institutional Business for Members Trust Company. He explains how Members Trust Company has helped credit union partners offset 63% of employee benefits costs. To learn more, hit play.

Banks and credit unions are responding to the effects of the pandemic differently: banks are focused on consolidating while credit unions are expanding. In fact, credit unions opened 1,523 branches in September 2019, compared with 4,727 closed bank branches during the same period. Banks are looking for buyers for their branches, while credit unions are working to fill “banking deserts,” or areas with no financial institutions within a 10 mile radius. In this episode of the “Credit Union RX 2020” podcast series, we brought together Neil Archibald, Chief Operating Officer for Members Trust Company, and Kathy Courtney, Chief Operating Officer of Greenstate Credit Union, to discuss the benefits of entering bank acquisition transactions with a third-party acquisition partner. They explain how working with a partner helps credit unions overcome barriers they face during the acquisition process and ultimately helps them better serve members. Click the player to hear their discussion.