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Creative Genius Podcast
34 minutes | 4 days ago
This is Serious Business
Many designers have a hard time thinking of themselves as businesspeople. Often, the business is an afterthought, something they need to do in order to create, which is their real passion. But businesses need to be tended to, especially if your goal is to make enough money to support the life you want for yourself. Taking charge of your business can make all the difference. In today’s podcast Gail and Erin talk with Kim Raymond, owner and principal architect of Kim Raymond Architects & Interiors in Aspen, Colorado, offering architecture, interior architecture, interior design, land planning and historic preservation services. In addition to being an avid skier and climber, Kim has devoted many years to philanthropic work in Rwanda and serves on the board of directors of two African organizations, Nikakure Children’s Village and Team Africa Rising, the international cycling team of Rwanda, Ethiopia and Eritrea. Kim started off by recounting how she went from doing drafting work to teaching herself architecture and becoming a practicing architect with her own firm. When she first started working with Gail, she was having difficulty understanding the firm’s financials and wasn’t really all that interested in the business side of her practice. Once she acquired the confidence to work with the numbers, she realized how empowering and critical they were to running and planning her business. “Now I think of myself as a businesswoman, not an architect,” she said. Recently, Kim got her contractor’s license and now has several construction projects lined up for this year and is adding more staff. Her big vision for the future is to move more toward design-build and to invest in staff development so all her new employees can become licensed professionals. She also has developed a deep interest in research on architecture and neuroscience and has plans to create an evidence-based wellness center that would help people learn how to better use their minds. “Giving yourself that challenge of having a big vision keeps you going forward,” she said. “It keeps your curiosity and your passion going.” Gail congratulated Kim on her astounding success and asked if she had something she could do over, what might that be? “I would have started taking my business more seriously a long time ago,” she replied. “I would be in a much different place now,” stating that she would have been able to take more time away from the business or consider early retirement. Kim mentioned that she listens to audiobooks while taking hikes in the morning and has gone through about 85 books in the past year. As a result, she has developed a new morning routine, learned to better manage her time, and become more productive. Gail and Erin asked Kim if she had insights that listeners could take away and apply to their own businesses or lives. She offered three: Invest in self-improvement—books, classes, retreats, etc. Have a big vision for your business and build a great team Believe in yourself—in your abilities, strengths, and that you can do it Kim shared a lot more about her career, self-development, love of the outdoors, and philanthropy. Listen to the full podcast and prepare to be inspired. Mentioned in This Podcast You can find out more about Kim’s firm and projects on her website at kimraymondarchitects.com. You can also follow her on Facebook, LinkedIn and Instagram. Kim related a quote, “Everything you want is on the other side of fear,” that was cited in one of the books by Darren Hardy, author, keynote speaker, advisor and former published of SUCCESS magazine. You can get more information about his books, podcast and other offerings on his website at darrenhardy.com. Kim also mentioned Dr. Benjamin Hardy’s Amp Ten X program for personal development and increasing your income ten-fold. You can read more about it on his website at benjaminhardy.com or sign up with Gail Doby’s special link to let Dr. Hardy know that you heard about his program through us. You can also learn more about him from our previous podcast episode, Becoming Your Future Self. In passing, Kim referred to several books that may be of interest: Jim Rohn, How to Use a Journal (available as a free e-book at successacademy.com/howtouseajournal) BJ Fogg, Tiny Habits: The Small Changes That Change Everything (more information at com/book/) Steven Kotler, The Art of the Impossible: A Peak Performance Primer (more information at theartofimpossible.com
31 minutes | 11 days ago
What’s Happening with High Point Market?
The COVID-19 pandemic has had a profound impact on the interior design industry, and that includes High Point Market. This year, Spring Market, usually held in April, is moving to early June. It won’t be quite the same as the Market you’re used to but more open than Fall Market was last October. Here’s what you need to know to make the best use of your time at Spring Market. In today’s podcast Gail interviews Tom Conley, president and CEO of High Point Market Authority (HPMA), a position he has held since 2011. His previous experience includes having launched TPC & Associates in Chicago, a convention and trade show services business. Before forming his own company, he was president of the Toy Industry Association in New York City and headed the annual International Toy Fair trade show. Tom said HPMA had made some big shifts with Market due to COVID. Although they were able to mount a successful Market last October, buyer attendance was down around 60 percent because of concerns about traveling as cases surged in various areas of the country. That prompted the decision to re-schedule Spring Market for early June in anticipation that with more people getting vaccinations traveling conditions will be safer by then. He said he was looking forward to people being able to meet face-to-face and network again. Gail and Tom spoke about the problems designers are having with acquiring products for their projects. Tom explained that a combination of the pandemic, trade tensions between the U.S. and China, and, more recently, severe winter weather has disrupted supply chains and shipping schedules at a time when demand has never been higher. He said buyers should expect to see less new product at Spring Market because of current conditions. Because of the competition for product, designers planning to attend Spring Market in order to buy need to come prepared to demonstrate to vendors that they are serious about making a purchase and that they have the financial wherewithal to do business, said Tom. Designers need to demonstrate a high level of professionalism and show that they have been in business for a while. Some vendors may require higher volumes than others, so shop around and talk with the representatives to find which are willing to work with you. Gail asked Tom what advice he would have for designers who have never attended Market before. “Plan, plan, plan,” replied Tom. It’s important to know where vendors are located and to understand where you want to go in order to navigate Market efficiently. Especially for those vendors you’re most interested in meeting with, let them know in advance when you’re coming and find out what is required to open an account with them. Reach out to other designers to arrange to meet when on site, and check out what educational programming is available. If you’re planning to attend Spring Market, you won’t want to miss this podcast. Get insider tips from Tom and learn what to expect in order to prepare to get the most from your visit. Mentioned in This Podcast Spring Market 2021 will be held from June 5 – 9 at High Point Market in High Point, North Carolina. For more information, registration and assistance with planning your visit, go to the High Point Market website at highpointmarket.org.
34 minutes | 18 days ago
Business Breakthrough – Read All About It
Creative Genius Podcast Season Three Episode One Every designer is unique, but all design businesses face similar challenges and follow similar growth trajectories. You can overcome those challenges more quickly by learning from those who have surmounted them before you. By doing so, you could double your net profit in short order. In today’s podcast, Gail and Erin talk about the upcoming release of Gail’s new book, Business Breakthrough, in early April. Drawing on Gail’s years of experience helping hundreds of designers to achieve greater business success, the book has something to offer any interior design business owner, at whatever point they may be in the life of their business. Gail explained that she was motivated to write the book because she observed over and over again that the designers whom she’s worked with hadn’t thought about their businesses in a holistic way. They plan for only one year at a time and lack a long-range vision for their business. They haven’t figured out what kind of culture they want their business to have or what size it should be. Gail’s advice is to start with developing a 10-year vision and plan, and then work backwards to where you are now, like running a film in reverse. Having defined the starting and end points, build from the bottom up, putting in place the structure and team that will get you to where you want to be eventually. The book helps to show you how. The book, Gail explained, has two main parts. The first part discusses the importance of developing a positive mindset that will fuel your success. She asks readers to consider what are the things you need to be aware of that are in your way and stopping you from achieving the level of financial success and recognition you want as a designer. Even with a vision and a plan, a negative mindset will hold you back and throw your plan off course. The second part of the book deals with the structure of the business. These are pieces that need to be in place for your business to function efficiently and effectively. They include the processes and procedures of the business you need to document, marketing, financials, how to set fees, how to increase profit, and putting together and managing your team. No matter what level your business is at, said Gail, you’re going to get some good ideas out of the book that you can implement in order to improve your business right away. After all, she added, if you’re going to have a business anyway, make money at it. The book will initially be released at a special introductory price in Kindle format on Amazon.com at the beginning of April. Later, it will be available in hard copy as well. Because Gail wants as many designers to benefit from the book as possible, she and Erin have arranged with High Point Market that every buyer who registers for Spring Market 2021, which will take place in June, will receive an email telling them how they can download a digital copy for free. For more information about the book and Gail and Erin’s exciting plans for the rest of this year, listen to the entire podcast. Mentioned in This Podcast Gail mentioned in passing that she published her first book some years ago. Written for consumers, it is called How to Design Your Perfect Interior. It’s available in Kindle format through amazon.com.
35 minutes | 2 months ago
Plan and it Will Happen
Creative Genius Podcast Season Two Episode Ten Running a business without a plan is like taking a trip without an itinerary or a map. How do know where you’re going or when you’ve arrived? More than that, making a plan sets in motion the energies that will bring about the future you’ve planned for. In today’s podcast Gail and Erin share some observations and insights from their firm’s recent annual planning sessions. They recently spent three days with their leadership team developing a multi-phased plan comprised of a 10-year plan, a 3-year plan, and a 1-year plan. In addition to visioning the future of the firm and laying out new directions, the planning sessions helped to align the entire team around roles, goals, and big initiatives for the coming year, making sure there was clarity and buy-in from every member of the team. The 10-year plan explores big-picture what the business will look like a decade from now. How will it be the same and how will it be different in activities and services, operations, size, revenues, team composition, and organization, etc.? Because some goals take longer to accomplish than others and may build on each other, it’s essential to think ahead. The 3-year plan examines the changes to the business sought for the shorter term. It is a more detailed and descriptive step-by-step approach, focused on specific accomplishments and outcomes. “Looking at the three-year plan, I’m thinking about do I have to start this year, next year, and the year after that in order for us to accomplish all of those things within that three-year period,” said Gail. The 1-year plan lays out specific objectives, tasks, and milestones that have to be met in order for the firm to make progress toward achieving its goals and vision. These are broken down into 90-day chunks and reviewed weekly to ensure everyone on the team has the resources, time, budget, and assistance they need to fulfill their roles and responsibilities. Planning gives you focus and helps you to translate your vision into action steps that can be described and measured. When you are clear about what you want to accomplish, it has a way of becoming a reality. “All you have to do is write it down and put a plan together,” said Gail, “and it will happen.” Erin added that it’s important to state your goals positively so you are working toward positive, not negative outcomes. If you haven’t yet done your planning for this year, do it NOW before you lose any more time. Listen to the entire podcast to learn more about planning and how it benefits your business. Mentioned in This Podcast Gail mentioned that her first book will be coming out this spring (title and subject to be announced). Watch for more information in the coming months.
40 minutes | 2 months ago
Cultivating an Entrepreneur Mindset
Creative Genius Podcast Season Two Episode Nine What separates business owners from entrepreneurs is how they think about the business. Business owners focus on operations. Entrepreneurs focus on realizing a vision. If you dream of running a $1 million-plus business, you may need to adjust your mindset. In today’s podcast Gail interviews Scott Oldford, one of the world’s top business coaches and advisors, author, and creator of the ROI Online Marketing and Sales Method and the 6 Pillars Framework. A born entrepreneur, Scott achieved his first $1 million business by age 16 and went on to create many other multi-million dollar businesses before deciding to devote himself to helping other entrepreneurs succeed at their ventures. Scott talked about his early successes, his subsequent losses, how he recovered, and the lessons he learned along the way. As part of that process, he spent a lot of time in self-examination and studying human psychology. Out of those studies, he said, he has become a leading expert on the entrepreneur mindset. He uses those insights in his work coaching others. While some people, like himself, may have a knack for entrepreneurship, anyone can learn to become a successful entrepreneur. “A business will not grow because of strategies and tactics,” said Scott. “A business will grow because the entrepreneur’s mind sees the scenario in a certain way. That is absolutely 100 percent possible to create.” Would-be entrepreneurs often are stifled by limited thinking, Scott explained. They have developed mindsets around money, identity, success, and failure, and/or pleasure that are holding them back. “The mind self-sabotages,” he said, making us believe that we can’t achieve or don’t deserve success. We have to replace those negative mindsets with positive ones. Scott listed some key practices for those who want to create $1 million-plus companies: Go through the 6 pillars each week and write down for each what is wrong or could wrong and keep fixing them. Continuously work on making the business better and better. Have a mentor—your best competitive advantage. See yourself as someone who is always marketing something. Have a way to turn people who don’t know who you are into a customer. Scott also talked about why every business today needs to have an online presence and offered his views on why relying mainly on referrals is a risky business model. Listen to the entire podcast to learn more about how to develop an entrepreneur mindset, including why Scott believes becoming a successful entrepreneur is a journey of personal development. Mentioned in This Podcast You can find out more about Scott, his services, and his online training courses on his website at scottoldford.com. For a description of the 6 Pillars Framework and other information about Scott’s book, The Nuclear Effect: The 6 Pillars of Building a 7+ Figure Online Business, go to thenucleareffect.com For an explanation of Scott’s Relevancy, Omnipresence and Intimacy Online Marketing & Sales Method (The ROI Method) for attracting clients and increasing sales, go to the ROI Method page on his website.
35 minutes | 2 months ago
Get Over Yourself
Creative Genius Podcast Season Two Episode Eight The path to a better future begins with being able to see yourself as more accomplished, more successful. When you open yourself up to possibilities and allow yourself to embrace a larger vision, you start to identify the steps you need to take to get you there. In today’s podcast, Gail and Erin talk with multi-award-winning designer Lisa Gielincki, principal at Lisa Gielincki Interior Design in Jacksonville, Florida, offering both residential and commercial interior design services. A long-time client of Gail’s, Lisa is also a member of one of the Gail Doby Coaching & Consulting Boardroom Groups. Lisa recounted how after years of working extremely hard at her business, she had plenty of clients but was not making money. She thought there must be a smarter way to work and turned to Gail to help her make her business more profitable. Today she has realized her goals of growing the firm into a $1 million-plus company, building a strong team, and earning more while still bringing in sufficient revenues to have money set aside in the bank. Looking back, Lisa realized she had placed limits on herself and what she could achieve. “One of the things I sold myself short on was I didn’t have a big enough vision,” she said. Her biggest challenge in growing her business, she recognized, was to get past her image of herself and to believe that she could do more, do bigger, and achieve more. Being part of the Boardroom Group with other successful designers has given her the confidence that she, too, is capable of accomplishing more. Another insight Lisa shared was that the way to achieve her vision was to go at it in a stair-step approach, starting with what needed to be attended to first, and then tackling the next thing. “You have to take things one at a time,” she said, “challenge yourself and then move on to the next thing. It really does get you where you want to go.” To hear more of the lessons Lisa has learned along the way and why she recommends that everyone should work with a coach and the sooner the better, listen to the entire podcast. Mentioned in This Podcast You can find out more about Lisa and her firm, and read her blog, on her website at www.lisaginteriordesign.com. You will also find her on Facebook and Instagram. Erin asked Lisa what were some of her favorite books she had read recently. She mentioned the following business books: The 80/20 Principle by Richard Koch (available in bookstores and online) The Miracle Morning by Hal Elrod (find out more at miraclemorning.com) Eat That Frog!: 21 Great Ways to Stop Procrastinating and Get More Done in Less Time by Brian Tracy (find out more at briantracy.com/blog/time-management/the-truth-about-frogs/)
34 minutes | 3 months ago
Taking the Next Step
Creative Genius Podcast Season Two Episode Seven Growing a business involves risk. That can be scary. Sometimes we can see where we want to be but are uncertain whether we can get there. A coach can be a motivator and a bridge to help you take that next step. In today’s podcast, Gail and Erin talk with Karen Wolf, creative principal and owner of KBW Interiors in Millburn, New Jersey. In addition to designing amazing homes for her clients and developing products for celebrities, Karen is a much-sought-after trends thought leader and forecaster. Karen first started working with Gail when she was looking for a coach who could help her grow her business. Gail, said Karen, had the complete package. She knows the business side and understands the emotional side of running an interior design firm. As a member of one of the Gail Doby Coaching & Consulting Boardroom Groups, she has also benefitted from the group coaching experience, where everyone is committed to helping everyone else succeed. She credited Gail with creating an environment in which business owners who are potential competitors collaborate non-competitively. Erin asked Karen what has been her biggest challenge in growing her business. She highlighted risk-taking and making a commitment to grow. “The things that clog your mind sometimes, you don’t even realize how irrational they might be, until you take the next step.” Having a coach, she said, can help you overcome your hesitancy to take risks by encouraging you to realize your capabilities and strengthening your belief in yourself. It was through her work with Gail that Karen gained the confidence to branch out into trends forecasting, an area she had long considered a strength and enjoyed. It has added a new dimension to her business and her life. Gail asked Karen about her biggest life lesson to date. “When starting a business,” she replied, “you don’t really realize how much hard work and how many baby steps you need to make to get to the point you want to be at.” She said she had to learn to be more patient. “It takes diligence and tenacity” to succeed. You can learn more about Karen’s journey as an entrepreneur and hear her advice for owners looking to grow their business by listening to the entire podcast. Mentioned in This Podcast Karen mentioned her Timely Trendy Blog, which you can read on the firm’s website at kbwinteriors.com/blog. If you would like to access Karen’s Design Pop Trends series, you can sign up at kbwinteriors.com/design-pop-trends. You can also find Karen’s posts on LinkedIn at www.linkedin.com/in/karenbwolf.
40 minutes | 3 months ago
What’s Your Weakest Link?
Creative Genius Podcast Season Two Episode Six If you had to choose just one thing in your business that, if you fixed it, would make it hugely successful, what would that be? Not sure? Then you’ll want to listen to what our guest has to say. In today’s podcast, Gail talks with Mike Michalowicz, entrepreneur, advisor, and business author. Having built and sold four multi-million dollar companies, Mike decided to devote his time to helping other entrepreneurs succeed. His best-selling books include Profit First, Clock Work, The Pumpkin Plan, and, most recently, Fix This Next. Gail asked Mike what was the inspiration for his new book, Fix This Next. He said that when he asked his clients and followers to name their biggest business challenge, many named several. He realized, he said, “The biggest challenge business owners face is knowing what their biggest challenge is.” Fix This Next explains the need to focus. Find the one thing you need to do now that will have the greatest impact on your business. When you’ve solved that one, go on to the next, and so on. “Most entrepreneurs don’t focus on anything; instead, they try to do everything,” Mike said. Just as a chain will break at wherever is the weakest link, a business will stall or fail because of its greatest weakness or challenge. That’s where business owners need to focus their energy. The way to find it, he said, is to gather data—customer data, sales data, market data. Whatever is needed to understand what’s working and not working in the business. Once you’ve identified the weakest link, then you need to follow a logical process to correct the problem. Mike set out four steps for what he refers to as the OMEN process: Setting an Objective (what’s the thing you’re going to work on?) Measurement (collect and review data to see if you are making progress) Evaluation Frequency (how often do you need to review the data to track progress?) Nurture (give yourself permission to change; get someone else involved who can look at what’s going on with an unprejudiced eye) All businesses, said Mike, have the same hierarchy of needs. First, they have to have sales. Then they need to generate profit from those sales. Next is order and efficiency, so that the business runs smoothly. After that is impact, how does your business transform customer’s lives? Last is legacy; how will the business keep going, what will it leave behind? At different times, a business’s weakest link will be related to one of these levels, and that will change over time. To learn more about how to navigate the business hierarchy and how to overcome challenges, listen to the entire podcast. Mentioned in This Podcast You can learn more about Mike and his books at his website mikemichalowicz.com. Mike advised that before buying his book, perform a free 5-minute business evaluation on the book’s website at fixthisnext.com.
34 minutes | 3 months ago
Love Your Business
Creative Genius Podcast Season Two Episode Five Most interior designers start a firm because they have a passion for design, not because they have a passion for running an interior design business. In fact, some would prefer not to have anything to do with the business side of their business. Even if you think you don’t have a mind or taste for business, you can learn to love it. When that happens, see how fast and how much it can grow. In today’s podcast, Gail and Erin talk with Matthew Tirschwell, founder of Tirschwell & Co., Inc., Architectural Lighting Design, with offices in New York City and Beverly Hills. In operation for more than 20 years, the firm works in all areas of lighting design, including hospitality, retail, institutional, and residential. Several years ago, Matthew felt that his business was just treading water. It was very successful but seemed to be running on autopilot. He knew he wanted something more but just didn’t know what or how to move toward it. He was introduced to Gail through a friend who also is a client of Gail’s and signed up for a VIP session. With Gail’s guidance and encouragement, Matthew was able to develop a business plan and strategy to take the business in a new direction. Matthew admits that at first, he was reluctant to work with a business coach, but realized he needed to get another perspective on his business. “To establish a real direction, you have to get past yourself,” commented Matthew on why he decided to work with Gail. “I knew I needed a guide.” He has been a regular client ever since. In the first year after that initial session, revenues jumped by 93 percent. Matthew also rediscovered his passion for the business—not the design side but the business side. That is what really excites him now, and he’s looking forward to implementing the 10-year plan that he and his leadership team recently developed, with Gail’s help. Gail asked Matthew what his biggest challenge was in changing his business. He said, “Paying myself what I’m worth.” Before he was drawing a salary but wasn’t comfortable giving himself a bigger paycheck. Gail congratulated him on recognizing his worth to the company. “You need to make a living and reward yourself for the value that you’re bringing,” she affirmed. To learn more about Matthew’s journey, why he now loves his business, his plans for the future, and three important lessons he’s learned along the way, listen to the entire podcast. Mentioned in This Podcast Matthew mentioned that his go-to book for insights into how to improve his business is Michael Gerber’s The E Myth Revisited: Why Most Small Businesses Don’t Work and What to Do About It. You can find out more about the book and the author at emyth.com. Erin asked Matthew what were his favorite recent business reads. He mentioned Traction: Get a Grip on Your Business by Gino Wickman, and Play Bigger: How Pirates, Dreamers and Innovators Create and Dominate Markets by Al Ramadan, Dave Peterson, Christopher Lochhead, and Kevin Maney. Both are available in print and ebook from bookstores or online.
35 minutes | 3 months ago
The 4000 Percent Solution
Creative Genius Podcast Season Two Episode Four Does your interior design business seem stuck in a rut? Are you dissatisfied with the amount you’re earning for the number of hours you’re working? Then it’s time to get the help you need to turn your business around. In today’s podcast, Gail and Erin talk with Amy Leferink, owner and principal designer with Interior Impressions in Woodbury, Minnesota. Some years ago Amy signed up for a VIP Experience with Gail and has been a regular client ever since. She is a member of the Gail Doby Coaching & Consulting Boardroom Group 3. Amy credits Gail for helping her to make her business a success. Having made a major life change to start her own interior design business, Amy was feeling frustrated and overwhelmed at how poorly it was going. She was struggling to get by. After talking with a designer friend who had worked with Gail, she decided to invest in a VIP session. When Gail asked her to put her numbers up on a whiteboard for them to review, she was shocked to find that after years of working 50 to 60 hours a week, she was earning just 1 percent in profit! She was eager for whatever help Gail could give her. Fast forward to about three years later, and now it’s a completely different story. When Gail checked in with Amy to see how her business was doing, Amy was shocked again—but this time in a good way, because her business had grown by 4000 percent! At first, she couldn’t believe it, but the figures were correct. Now, says Amy, “I am 100 percent debt-free, in my business and my personal finances. I have more money in the bank right now than I’ve ever had in my life. I feel so much more secure . . . not having to worry all the time, just knowing we’re in a really good place and that we’re going to keep growing and getting stronger.” Erin asked Amy what are some life lessons that she’s garnered along the way that she would share with other designers. Amy offered these three: Enlist the help of others. Don’t try to do everything on your own. Take time for self-care. Appreciate experiences over things. Be grateful for what you have rather than concerned about what you don’t have. To hear more from Gail and Amy about overcoming challenges, getting control of your business, and having a vision for the future, listen to the full podcast. Mentioned in This Podcast Toward the end of the podcast, Amy mentions a book that Gail recommended to her, The Miracle Morning, by Hal Elrod. You can find out more about the book as well as other Miracle Morning books, listen to the author’s podcast, and more at MiracleMorning.com. Amy also mentioned that she recently read the best-selling novel, Where the Crawdads Sing, by Delia Owens, which is widely available in print and ebook at bookstores and online.
43 minutes | 4 months ago
From Grit to Great
Creative Genius Podcast Season Two Episode Three Overcoming adversity and rising to the top through strength of character and will is the stuff of fairy tales. Such stories are always inspiring, even more so when the hero is a fellow interior designer who sees himself as having a lot in common with Cinderella. In today’s podcast Gail interviews nationally acclaimed interior designer Corey Damen Jenkins, founder of Corey Damen Jenkins & Associates, with studios in Detroit and New York City. Corey is an inducted member of Architectural Digest’s AD100 and in 2020 was named to Elle Decor’s prestigious A-List. His work has been featured in many national design and news publications and has received numerous industry honors. Every designer has a story to tell about how they started and grew their business, and Gail asked Corey to share his. The success he enjoys today, said Corey, has come after much struggle and strife. Having started out doing corporate design in the auto industry in Michigan, he was laid off at the onset of the Great Recession and lost nearly everything. With no one hiring designers, he took a job in a showroom as a stock boy, but was eventually laid off from that job, too. Frustrated and wanting to get back to design, he decided to start his own firm, although he had no clients, prospective or otherwise. Undeterred, he set himself a goal of knocking on 800 doors to find a client. Door 779 turned out to be the magic number. A couple gave him his first project to re-do several rooms in their home. The rest, as they say, is history. A producer at HGTV saw his work on his website and invited him to try out for a design competition show, which he won. The national exposure catapulted him to bigger and better projects. Looking back on the journey he has trod, Corey acknowledged his good fortune but also his tenacity. “God and the universe bless us,” he said, “after you’ve put in the hard work.” There is no point at which you reach the top and then relax, noted Corey. “I have to continue to hustle,” he said, to maintain his success. In addition to doing projects and managing the firm, he is active on Instagram and Facebook, works with a number of charities, and is featured on podcasts. Among the challenges he has faced in growing his firm from scratch is that of racial prejudice. He and Gail talked about issues of race and diversity in the interior design industry and what can be done to begin to improve the situation. They also talked about the impact of COVID-19 on the industry, another big challenge, and how Corey has kept up his business during the pandemic. For more details about Corey’s amazing design journey and his thoughts on what drives his success, listen to the entire podcast. Mentioned in This Podcast At the end of the podcast, Corey mentions he has a forthcoming book from Rizzoli. He says he can’t mention the title, but it has since been announced. It is called Design Remix: A New Spin On Traditional Rooms and is scheduled for release on March 23, 2021. Corey says it will be unlike any other design book, so keep your eye out for it next spring. You can read more about it on his website at coreydamenjenkins.com/design-remix/.
35 minutes | 4 months ago
Give More to Get More
Creative Genius Podcast Season Two Episode Two What is value? And how do you offer more value to clients? It may surprise you to learn that the answer is not by being good a what you do. On today’s podcast, Gail and Erin talk with Bob Burg, consultant, presenter, and author of a number of books on sales, marketing, and influence. He is perhaps best known as the co-author of the best-selling The Go-Giver and other Go-Giver books, and as host of The Go-Giver podcast. The essential premise of the Go-Giver philosophy is that shifting one’s focus from getting to giving (constantly and consistently providing value to others) is not only a fulfilling way to live life and conduct business, but the most profitable way, as well. The more you give, the more you have. This is the secret behind many of the world’s most successful people. Entrepreneurs and salespeople, said Bob, need to keep in mind that someone is going to do business with you or buy from you not because of who you are, who you represent, whether they like you, or because you need to make a living, but because they believe it is to their advantage to do so. Likewise, an employer is going to hire someone because they believe that person can fill a need, not because they need a job or have a commendable work history. You have to demonstrate that you have something of value that meets their needs, goals or desires. Many designers, noted Gail, have difficulty demonstrating and charging for their value. How can they address that?, she asked Bob. He said there are two main steps to defining one’s value. First, make a study of your own value. Really understand what you bring to the table. It’s not your interior design skills, talent and knowledge that create your value. That is baseline. You wouldn’t be in business otherwise. It’s all the other things that you bring that define your unique value, such as your excellence, your consistency, your attention to detail, your empathy, your gratitude and appreciation for your client’s business, trust and delight in what you deliver. If you sell at low price, you’re looked at as a commodity. If you sell at high value, you’re looked at as a resource. — Bob Burg Second, make a study of prosperity. Many people have unconscious negative attitudes toward money and wealth. Without being aware, they sabotage their own success because they are uncomfortable with making too much money or with asking to be compensated for what they are truly worth. There are many good books on the subject which can help one to get past those feelings and replace them with more healthy, realistic attitudes toward achieving success. Gail, Erin and Bob also discussed how to approach someone you’d like to have as a mentor and what it takes to be a successful influencer. For those topics, three key takeaways you can apply to your business right away, and Bob’s explanation of The Five Laws of Stratospheric Success, listen to the entire podcast. Mentioned in This Podcast To learn more about Bob and his work, read his blog, and listen to The Go-Giver podcast, go to his website at www.burg.com. You can also find Bob on Instagram, Facebook, and YouTube, and listen to his podcast via Apple Podcasts, Google Play, Stitcher, and iHeart Media. For more information about the Go-Giver philosophy, the Go-Giver books (including the new The Go-Giver Influencer and Endless Referrals, mentioned by Gail) and where to buy them, to download a copy of The Five Laws of Stratospheric Success, and to request a free copy of the special report Endless Prospects the Go-Giver Way, visit the Go-Giver website at thegogiver.com. On the home page you can register to access Bob’s free four-video mini-course “Selling the Go-Giver Way” and get more information about his other video course, “Endless Referrals: The Go-Giver Way.” Bob cited a quote from international performance consultant Dondi Scumaci: “Compliance will never take you where commitment will go.” You can learn more about her at dondiscumaci.com.
54 minutes | 4 months ago
What You Missed at Market
Creative Genius Podcast Season Two Episode One Were you not able to attend Fall Market 2020 at High Point? Neither were Gail and Erin, but they know some designers who did. Here’s your chance to find out what you missed. In today’s episode, Gail and Erin take a back seat as a select panel of designers relate their experiences at this year’s revamped Fall Market, sharing insights, trends and favorite products. This discussion was recorded from a post-show “Masters of Market” event live-streamed at an earlier date. Featured Panelists (in order of appearance) Kate McKee, lead residential interior designer, Barbour Spangle Design, High Point, NC Cindy Aplanalp, principal designer, Chairma Design Group, Houston, TX Sara Noble, principal, Noble Designs, Leawood, KS Liles Dunnigan & Zandy Gammons, co-founders and interior design experts, The Warehouse Interiors, Raleigh, NC Nancy Charbonneau, principal designer and CEO, Charbonneau Interiors, Conroe, TX Amy Leferink, owner and principal designer, Interior Impressions, Woodbury, MN Adrianne Bugg & Brandeis Short, principal designers, Pillar and Peacock, Florence, AL & Irvington, VA Kate, who co-moderated the panel with Erin, reported that although, understandably, traffic was down, overall Fall Market was a success, with ordering very strong. Pre-market ordering was the highest on record. She also announced that a new initiative, High Point by Design, was launched in September, that is working toward having showrooms open year-round, either by appointment or during events, and eventually would include opening showrooms to the public. All the panelists commented that indeed there were far fewer attendees this year, but that made it easier and faster to visit showrooms and get a good look at the latest products. Those who did attend came to shop, whether for current or future projects. Most came for just a few days, as per the new schedule, and plotted their strategy in advance to make the most of their time on the ground. Among the notable trends cited by the panelist were lots of feminine-oriented design, such as floral patterns and curvy forms furnishings for home offices and multi-purpose spaces, such as guest room / home office generous use of highly saturated, deep-rich colors updated outdoor furniture shift away from maximalism toward easy living, functional furnishings, and clean lines appeal to comfort and natural simplicity: e.g., updated Boho look combining rattan and jute with metals; caning; natural textures in fabrics, wallpaper, including lots of boucle; furnishings with a lived-in, rustic look updated classic or traditional pieces with a more modern look or feel and more comfortable fabrics over-sized lamps colored leathers lots of acrylic hardware and details more movement toward sustainability (e.g., soy-based cushion inserts) In addition to fashion and products trends, Nancy spoke about the problems designers are having with availability and timeliness of receiving goods. One rep explained to her that besides manufacturing delays due to the pandemic, in some cases, especially in Asia, there are not enough cargo containers available due to shipping backlogs, so goods cannot be loaded and shipped out. At this time, she said, “there is no end in sight as to when the situation may be resolved.” For further insights and to find out which new products caught our panelists’ eyes, listen to the entire podcast. You can access it wherever you get your podcasts. Mentioned in This Podcast The following manufacturers, here listed alphabetically, were referred to by the panelists. You can visit their websites, by clicking on the name, to see the products they discussed. Alder & Tweed Baker Bernhardt Bradburn Home Century Furniture EJ Victor Gabby Highland House Hooker Furniture Hudson Valley Lighting Lexington Home Brands – Park City Collection Louise Gaskill Company Mr. Brown London Nashville Rug Gallery Palecek Ralph Lauren Home Rowe Furniture Summer Classics Theodore Alexander Thibaut Universal Woodbridge – Lauren Weiss Collection
41 minutes | 7 months ago
Becoming Your Future Self
Creative Genius Podcast Season One Episode Ten What is the future you want for yourself and your business? When you think ahead three, five, or ten years, where do you want to be and who is the person you want to be? How will you get there? In today’s episode, Gail and Erin talk with organizational psychologist Dr. Benjamin Hardy, creator of the Future Self Program, author of Personality Is Not Permanent and Willpower Doesn’t Work, and a regular contributor to Inc. and Psychology Today. Dr. Hardy’s blogs have been read by over 100 million people and are featured on Harvard Business Review, Forbes, Fortune, CNBC, Cheddar, and many others. Contrary to what many people believe, says Dr. Hardy, we are not born with a certain personality nor do we develop a personality and then stick with it for the rest of our lives. We are always changing, and who we will be three or five years from now will be different from who we are today, because that person will have new knowledge, new experiences and new perspectives. Therefore, Dr. Hardy explains, we need not limit or define ourselves by our past. Look at your former self as a different person and the past as something you can use to help you grow and move forward. He quotes his colleague, strategic coach Dan Sullivan, “The starting point to making your future bigger is by making your past better.” Dr. Hardy refers of the work of psychology researcher Dr. Carol Dweck, author of Mindset: The New Psychology of Success, who proposes people have one of two basic established sets of attitudes, either a “fixed” mindset (you believe you are who you are and that will never change) or a “growth” mindset (you see yourself as a work in progress). Fixed mindset people go through life trying to avoid challenge and failure. Growth mindset people are always on the lookout for new opportunities and ways to grow. However, people can choose to change their mindset. You can imagine a different future self and grow into that self, says Dr. Hardy. Gail and Dr. Hardy go on to discuss how people can cultivate the motivation and drive to change, how they can overcome trauma and turn the past into something positive, the most effective and proven ways to effect radical change, and much more. Listen to the entire podcast to learn how to begin creating your future self. Gail wraps up by asking Dr. Hardy to share three takeaways that listeners can apply to effect change in their lives. He says: Look at something in your past that is limiting you and a find a way to flip it to something positive and useful. Take time to imagine and clarify your future self, using a three-year outlook as a timeframe. Give yourself an environment to access subconscious thoughts, ideas and images that speak to your future self, such as journaling every morning while it’s quiet and your mind is fresh. Mentioned in This Podcast You can find more information about Dr. Benjamin Hardy, his Future Self Program, and his books, and read a selection of his articles on his website at Benjamin Hardy. Dan Sullivan is co-founder of Strategic Coach — business coaching for growth-minded entrepreneurs. For more information, go to www.strategiccoach.com. Dr. Hardy mentioned a TED Talk by Harvard psychologist Dr. David Gilbert. You can view it on the TED website at Dan Gilbert: The Psychology of Your Future Self. Dr. Carol Dweck’s best-selling book, Mindset: The New Psychology of Success, is now available in an updated edition. You’ll find more information at Mindset by Carol S Dweck. Dr. Hardy quoted from The 15 Commitments of Conscious Leadership by Jim Dethmer, Diana Chapman and Kaley Warner Klemp of the Conscious Leadership Group: “Commitment is a statement of what is.” The actual quote from Thomas Edison, paraphrased by Dr. Hardy, is “Never go to sleep without a request to your subconscious.” For the neuroscience behind the quote, check out this article from Stanford professor and neurobiologist Stuart Thompson: Priming Your Subconscious For Creativity.
40 minutes | 8 months ago
Grow as You Go or No?
Creative Genius Podcast Season One Episode Nine A natural progression for many new businesses is to add staff bit by bit as you have a need for more help or new expertise. A downside is that you can end up with the team you have instead of the team you want. There is a better way. In today’s episode, Gail and Erin talk with Lisa Kahn, lead designer and CEO of Lisa Kahn Designs in Naples, Florida, who specializes in creating peaceful, nurturing sanctuary spaces that harmonize the built environment, the natural world, and the human spirit. In this episode, Gail and Erin talk about: How to build culture and why it’s important. How you business can give you the resources to fulfill other aspects of yourself Like many independent interior designers, Lisa started out as a sole practitioner and then eventually hired a bookkeeper, then an assistant, and so on—“hiring to fill a hole,” as she puts it. In time, she realized that she needed not just to build a team but to build a culture for her firm. She and her husband, who serves as the director of marketing, wrote a culture statement, which guides what they do, who they work with, and who they have on their team. “I am now more discriminating, focused, and intentional in my hiring practices,” says Lisa. In 2008, when the economy fell into recession and she was going through a difficult period personally, the business shrank and Lisa scaled back her staff. Later, when conditions improved, she decided to scale her business back up so that it could support the life she envisioned for herself, being careful to hire only those individuals who would support and contribute to the firm culture. In a free-flowing conversation, Gail and Erin ask Lisa to talk about the journey her business has gone through and her plans for the future. She recounts how she is taking her passion for improving people’s lives and wellbeing through sanctuary spaces in new directions, both within and outside interior design. Gail comments that she and Erin talk about what they call “beyond business” with their Boardroom group, that your business can give you the means and opportunities to do other things and fulfill other aspects of yourself. Before parting ways, Gail and Erin asked Lisa for three insights she has gained from her business that listeners could take away with them and apply to their firms. She says: When you are growing a business, building a culture is a very noble endeavor. Do whatever you can to nurture your own resilience. Feed your inner need, whatever that is for you. Lisa had a lot more to say about how her vision for herself is taking her in new directions. It makes for inspiring listening. Press “PLAY” now. Mentioned in This Podcast To find out more about Lisa, her firm, and her vision for sanctuary spaces, go the firm’s website at Lisa Kahn Designs. Lisa mentions a book Gail advised her read, The Obstacle Is the Way: The Timeless Art of Turning Trials into Triumph by Ryan Holiday. You can get more information on his website at Ryan Holiday. Gail refers to a quote from Dr. Benjamin Hardy. You can find out more about him and his writings on achieving your ideal self at Benjamin Hardy. If you’re curious about the sanctuary spaces Lisa mentioned, you can find entries on Wikipedia for Carl Jung’s Bollingen Tower in Switzerland and Rudolf Steiner’s Goetheanum.
35 minutes | 8 months ago
The 10 Percent Solution
Creative Genius Podcast Season One Episode Eight Annual income twenty pounds, annual expenditure nineteen nineteen six, result happiness. Annual income twenty pounds, annual expenditure twenty pounds nought and six, result misery. — Mr. Micawber in Charles Dickens’ David Copperfield By some estimates, 50 percent of all small businesses fail within the first year, and fewer than 1 in 10 is likely to survive 10 years. Why? A major reason is that they fail to earn a profit. Small Business Trends reports only 40 percent of U.S. small businesses are profitable, while 30 percent break even and 30 percent continue to lose money year after year. If your firm is not making a profit (i.e., netting more income than expenses), here’s what you can do to turn it around. In this episode, Gail and Erin discuss the following important tips: You need to have a plan. How are you going to make money? You have to enough capital in the bank to cover operating costs for at least 12 months, as a safeguard against downturns in business. Put together a budget. In today’s episode, Gail and Erin discuss adjusting your business model when you see that your current model isn’t working. “You can tell pretty quickly whether your model is working by reviewing the bottom line on your monthly profit and loss statement. If you’re losing money month after month, something is wrong and you have to fix it.” Says Gail. How much profit should you be earning? A recent report, Gail notes, shows the current industry average is around 8 percent, down from 10 percent a year or two ago. Gail and Erin suggest you should be earning at least 10 percent net profit, and somewhere between 10 and 20 percent is good. From their experience working with clients to improve their businesses, Gail and Erin have come across quite a few firms that are not earning a profit. Two areas in particular that erode profitability are high operating costs and not knowing how to price services properly. They explain how to correct those and describe the various components that make up a successful business model. Crucial to the success of any business is knowing who you want to work with and why they would want to work with you. If you’re not clear about that, you need to listen to your clients. They will tell you what they want and what they need. Keep in mind that you need to serve that client in the way they want to be served. Don’t work with clients who don’t value you or your services, but be flexible in how you work with each client. To get more tips on developing and adjusting your business model, listen to the full podcast. Mentioned in This Podcast For more statistics on why small businesses often fail, check out this infographic from Small Business Trends: https://smallbiztrends.com/2013/03/infographic-failed-small-businesses.html
43 minutes | 8 months ago
Creative Genius Podcast Season One Episode Seven How do you scale a new business up quickly? How do you find the people you need to make your business grow and succeed? What do you do if things start to go wrong? In this episode, Gail and Erin talk with designer extraordinaire Garrison Hullinger, founder and principal designer of Garrison Hullinger Interior Design in Portland, Oregon, specializing in residential, commercial, and hospitality design. In this episode, Gail, Erin, and Garrison discuss the following advice: Focus on your service that you can deliver to someone. Determine what your value-add is. You have to sell yourself and your service. What’s unique or special about what you’re offering? Examine if the person on your team who is taking the call or answering the email is the right person to do the job. Can they turn that inquiry into a business opportunity? About ten years ago, Garrison was a successful project manager with Old Navy, which he helped to create, when he suffered a work-related brain injury that required him to relearn how to walk, read and write. During his recovery, on the advice of his physical therapist, he undertook a small home remodeling project and discovered he had a passion for design. He started offering design services out his attic, and today is one of Portland, Oregon’s most sought-after interior designers, with a team of 17 employees. Gail and Erin asked him how he was able to grow his business so quickly. “Hire experts,” says Garrison. “Gather and collect the people who support you,” such as a bookkeeper or CAD specialist. “Create an organization that you hold accountable, and then deliver on what you promise to clients.” While at Old Navy, Garrison was responsible for hiring more than 3,000 employees. Gail asked him what was the most important lesson he learned from that experience that he applies to hiring in interior design. The three qualities he looks for most in a candidate, says Garrison, are compatibility, the determination to follow through, and accountability. He added that it’s not necessary to hire everyone as full-time staff. “There is value in hiring someone whose talent or expertise you need for only a measured amount of time.” Having overcome adversity and accomplished so much, Gail asked Garrison what was the biggest life lesson that helps him to run his business the way he does. “Move forward,” he says, “take risks. You have to put fear in the corner where it belongs. You can’t always react, so pro-act.” In a lively and far-ranging conversation, Garrison had a lot more to share about how to lead a successful business and team. Listen to the full podcast for more great insights. Mentioned in this Podcast You can find out more about Garrison, his firm, and his projects at Garrison Hullinger Interior Design. If you’re not familiar with Old Navy, an American clothing and accessories retailing company owned by the Gap, Inc., visit their website at Old Navy. At the start of their conversation, Gail and Erin mention that on a visit to Garrison’s studio in Portland they took in a performance by Darcelle XV (aka Walter Cole, age 89), recognized by the Guinness Book of World Records as the world’s oldest drag queen. To learn more about him and the historic 1896 Queen Anne home where he resides, check out this recent article, Can Darcelle, The World’s Oldest Drag Queen Still be Fabulous …, from The Oregonian.
33 minutes | 8 months ago
Courage, Grit, and Grace
Creative Genius Podcast Season One Episode Six Uncertain times call for strong leadership. But how can you lead when you can’t see where you’re going? With courage, grit, and grace. In this episode, Gail and Erin discuss: How do you show up every day as a leader and keep your team inspired? Choose to make a different decision. Don’t depend on what’s always worked in the past. Allow for your creative process to evolve. Do things differently. Look for how and where you can improve. When news of the coronavirus outbreak in China made headlines at the beginning of the year, Gail and Erin didn’t pay it much heed. They were focused on their business goals and implementing the ambitious plan they’d developed for 2020. It didn’t take long, however, before they realized how what was now a pandemic would impact their business and that of their clients. They quickly had to pivot and reassess their plans and budget. More importantly, they had to figure out how they were going to support their clients in lieu of face-to-face meetings. Not assuming a leadership role was never an option. Gail recounts that once the initial shock wore off, she soon realized that focusing on problems was neither productive or helpful. Instead, by taking action and contributing, even in some small way, in service to others gave her a sense of purpose. By refocusing, staying determined, staying positive, and setting a direction, she and Erin found a way forward. Reflecting on their 15 years together, Gail and Erin have come to recognize that major setbacks occur about every seven to eight years. Anticipating disruptions needs to be a part of business planning. “We need to be thinking about the ‘what if’ all the time,” says Gail. “If you’re not that person who’s making contingency plans for your business, then you need someone who can be that person for your team.” When disruptions do happen, you need to deal with them proactively. As the leader in your business, you have to put your fear aside and be courageous, be willing to make tough decisions, and make multiple contingency plans for how things may develop. If your business is down at the moment because of the pandemic, use the time to work on improving your business and your skills. Be creative. Think of what services you can offer that people need now. Don’t stop marketing. Reach out and maintain relationships with current and former clients. Listen to the full podcast to hear more insights and advice on how to lead in uncertain times. Mentioned in This Podcast Not familiar with contingency planning or uncertain how to create one? This article will help to get you started: How to Create a Contingency Plan for Your Small Business
43 minutes | 9 months ago
Say Yes to Whatever It Is
Creative Genius Podcast Season One Episode Five When teams click, they can achieve amazing results. But facilitating team dynamics can be challenging. Employing techniques used by improvisational performers can help ensure everyone on the team has a voice, is heard and is part of the final decision or solution. In this episode, Gail and Erin talk with Joshua Kirk, owner and co-founder of Improv Leap, which provides improvisational experiences and workshops for businesses, schools, and community and religious groups to help individuals and teams connect and communicate more effectively. In this episode, Gail, Erin, and Josh identify three ways improv can be applied to business: Have fun. If we’re having fun that means we’re making a connection and appreciating one another. Let go of control. Accept what is. Stay open and responsive to what is happening in the moment and go with it. Put your focus on the other. The goal is for the team to look good, not you alone. At first, it may seem that doing improv and running an organization have very little to do with each other. Josh explains that being successful at improv requires a set of skills that one needs for teams and team members to be effective. You and your teammate have to be working toward the same goal and supporting one another so that the performance as a whole succeeds. This requires trust, paying careful attention to what the other is saying, having patience with the process, being outwardly aware rather than inwardly focused, and working with whatever is being presented in the moment. A fundamental principle in improv, says Josh, is “yes… and.” Instead of questioning or rejecting what the other person is saying, you say “yes” to whatever it is, acknowledge its legitimacy as a contribution, and find a way to incorporate it into the final outcome. Sometimes that may mean redirecting or reframing it within the larger context of the discussion. The critical objective is that everyone’s input is valued and validated, so in the end it’s not just some team members who drive the outcome but the whole team. “We either win together or lose together,” says Josh. Breakthroughs happen when collectively the team achieves something that the individual members could not arrive at on their own. The next time you’re tempted to say, “Yes, but…”, switch to “Yes, and…” instead. When we accept what is, in the present moment, we can choose how we will respond without rejecting it. “Everything is a gift,” says Josh, a potential opportunity, a way to move forward. Set aside judgments of right or wrong, good or bad, and examine the possibilities. Judgment cripples creativity. We find freedom in choice. Listen to the full podcast to hear Josh’s insights on how to stay fully engaged throughout the business day, how to get past fear of failure, and more. Mentioned in this Podcast To learn more about Josh and the experiences he offers, visit the website for Improv Leap. To explain the principle of “yes… and” Josh uses the example of a colleague who suggests buying a million Koosh balls to give out to employees to relieve stress. If you’re not familiar with Koosh balls, you can see for yourself on BasicFun.com.
34 minutes | 9 months ago
Next Best Thing to Having a Crystal Ball
Creative Genius Podcast Season One Episode Four Wouldn’t it be great to have a crystal ball so you could see into the future of your business? While there is no such crystal ball, there are things you can do to prepare for what the future may bring and to navigate your business through difficult times. Gail and Erin offer three pieces of advice on how to get through a crisis: Have Big Hairy Audacious Goals (BHAGs). The faster you make decisions, the better it’s going to be. Focus on doing some major thinking and make some big moves in your business. In today’s episode, Gail and Erin talk about the lessons they’ve learned from dealing with the many ups and downs they’ve experienced in their 15 years of business together. Think of it as a survival guide for your business. All businesses go through cycles of good and not-so-good periods. You can’t always know how a not-so-good period will play out, but you can be prepared by envisioning multiple possible scenarios and planning how to respond to them. Gail and Erin discuss the process they’ve developed and how they’ve modified it during the current health crisis to keep pace with the constantly fluctuating business environment. When we encounter major difficulties in our lives or businesses, it’s like being hit by a tsunami of grief and anxiety. We can feel overwhelmed, lose our sense of direction, and freeze up. Seek out tools, guidance and support to help you get refocused and moving forward again. You have to draw on all your strengths to push through the difficult times. “It can be scary,” observes Erin. Nonetheless, says Gail, “You need to embrace the scary” and work through it. Reframe challenges as opportunities. Gail cited organizational psychologist Dr. Benjamin Hardy, author of How to Consciously Design Your Ideal Future and other books: “Things happen for us, not just to us.” We can choose how we respond to adversity. Gail describes the attributes of what it takes personally to get through difficult times. Erin speaks further about what you need to do as a leader to help your team get unstuck and move past obstacles that are impeding their performance. Listen to the podcast to hear more about why these can be game-changers for your business in difficult times. Mentioned in this Podcast You can find out more about Dr. Benjamin Hardy and his writings on achieving your ideal self at benjaminhardy.com. Gail mentioned grit as one of the attributes needed to get through difficult times. You’ll find a useful Q&A about what it means to have grit at the website of Angela Duckworth, author of Grit: The Power of Passion and Perseverance, at angeladuckworth.com/qa/.
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