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Consumers like options. Whether shopping for a new car, refrigerator or pair of kicks, we seldom make a purchase without considering at least one alternative. And technology has made this kind of shopping easy. In the world of healthcare, however, this doesn’t seem to be the case. While technology has accelerated in some areas of healthcare, is has severely lagged in others, like health benefits. In this episode we discuss how technology — specifically AI (artificial intelligence) and machine learning — can play a meaningful role in helping consumers select the right coverage and save money on the care they receive. With COVID-19 forcing us all to adapt to new ways of interacting with healthcare, benefit administrators and employers have an unprecedented opportunity to increase adoption and see real change.

COVID-19 has upended the healthcare industry from top to bottom, including the health benefits space. In this inaugural episode, we discuss trends we're seeing in consumer healthcare spending, what an industry recovery may look like as the pandemic continues, and emerging technology that can improve the consumer experience. Our guests in this episode: Josh Collins, President of NueSynergy; and Marie Aloisi, Senior Vice President of Commercial Payments at MasterCard.

In a year unlike any other, the health benefits industry is making monumental strides toward becoming more technologically-driven and consumer-centric. This new podcast series from Alegeus will not only address the opportunities that lie ahead for healthcare in the U.S., but also further our mission: to guide people to the right coverage, care and savings strategies to secure a healthier future.