Listen Now

In this episode, you will learn all about productivity and planning and how Coya Houston helps her clients plan their life, all while balancing family. Coya shares tips and tricks on how to limit overwhelm by creating routines and implementing structure to limit choas. She teaches women how to tackle their goals in their personal life all while living out their own dreams. Learn how Coya lives her daily life and get sh*t done as a wife, mom, and business woman.   check her out: herdailyguide.com Instagram: xocoya

On this episode, we are speaking with Shekeidra, owner and operator of SMarche Photography. Shekeidra spoke about how she built her business and what we see of her today. We highlighted how she created an unique customer experience, that teaches her clients how to use their confidence in front of the camera to capture the best photos. Shekeidra focuses on brand photography that will not only produce beautiful photos but allow her clients to use those images to stand out in their brands. Watch full interview on Youtube:   Check her out: www.smarchephotography.com IG: @smarchephoto      

Learn how to implment the ultimate luxury customer experience with Attyre Delivery. I sat down with Rhea Perkins, Owner and operator of Attyre Delivery and spoke all things cusotmer experience. What is Attyre? Oh let me tell you! Attyre is a luxury delivery service in the Metro Atlanta area servicing Bakeries, Special Occasions, and Boutiques with a white glove service.  Rhea and myself sat down and spoke about what a luxury experience looks like for product delivery and how she created this niche specific business.  Check Out Attyre: www.attyredelivery.com Instagram: @attyredelivery Watch us on YouTube: https://youtu.be/lppxKqYAHFM  

In this episode, Dominique talks about how business owners should received feedback from current clients to improve their processes and programs for the future. She shares a few tips on how to compartmentalize information to make proper adjustments to your offers. Customer's providing feedback isn't always easy to digest but that's where all the information and data research lies. Instead of always testing offers, listening to your customers and clients will allow you to implement changes straight from their minds.   As always…..   If you’re in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:   https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule   Follow me on Instagram   @dominiquestaylor   Website   www.dominiquestaylor.com    

In this episode, Dominique shares research on how businesses are hurting by not keeping the customer experience front of mind. She shares statical data on how business owners market one thing and provide another once people pay them. Dominique gives 3 tips on how to close the gap in your customer experience and how to lean on your current clients to improve your offers.  As always…..   If you’re in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:   https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule   Follow me on Instagram   @dominiquestaylor   Website   www.dominiquestaylor.com    

In this episode, Dominique has a much needed conversation around receiving constructive criticism vs identifying when a unfit client is just complaining. She explains how you can discern when someone is a misalignment for you and your business.  Dominique touches on how to identify feedback in the conversation and what to specifically pay attention to when having conversation with clients. As always…..   If you’re in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:   https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule   Follow me on Instagram   @dominiquestaylor

In this episode, Dominique used the Joe Budden Podcast as a case study to break down the role of a Executive and their leadership responsibilities. She shares 7 points of reference of her takeaways of the spiraling relationship between Joe Budden and his fellow co host and their exit. She touches on how leading a team is a direct reflection their level of commitment and experience your audience will have.  If you’re in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:   https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule   Follow me on Instagram   @dominiquestaylor   Website   www.dominiquestaylor.com    

In this episode, Dominique shares tips to focus on to improve your customer experience. She highlights areas in your business that can potentially be hurting your customer experience and how to improve.  She shares some industry definitions and statistics on the costly mistakes associated with the customer experience to drive the point home. As always…..   If you’re in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:   https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule   Follow me on Instagram   @dominiquestaylor   Website   www.dominiquestaylor.com

In this episode, Dominique talks about how your marketing is ruining your customer experience. She explains the importance of using proper language to convey the right messaging to your perspective clients that will provide clear expectations on what they can expect to receive.  The use of proper language demonstrates exactly how you will show up in your business to help them. During the buyer's journey, there decision to purchase is NOT based on your service offer but more linked to how they are connected to you. Marketing to them one way but showing up another will ruin your reputation and customer experience.   As always…..   If you’re in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:   https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule   Follow me on Instagram   @dominiquestaylor

In this episode, Dominique continues the discussion on the breakdown of her framework to help her clients build and create a luxurious customer experience. She explains the 3rd pillar in her framework and its relevance to rewarding current clients and building brand advocates to market your business. She finalizes the conversation on her framework and provides a few gaps in the current service industry on how people aren't locked in on the current climate of their service offers. Dominique expresses the importance of retaining clients and provided statistical data to drive the point home.  As always…..   If you’re in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:   https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule   Follow me on Instagram   @dominiquestaylor

In this episode, Dominique goes into her second pilar of her framework explaining retention and the customer journey. She explains how you need to focus in on building out your customer journey and providing a high level experience to support your clients to retain them. Dominique provides 4 areas to focus on to retouch your programs and offers to create high touch point communication, support, program deliver, and workflow that supports your clients. As always…..   If you’re in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:   https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule   Follow me on Instagram   @dominiquestaylor

In this episode, Dominique breaks down her 3 step framework on how she helps her clients create a luxury brand experience. She speaks about how important it is to establish a good rapport in business to create seamless partnerships with clients. She explains exactly how she helps her clients by giving 5 tips on how to create a "feeling" in your business that sets your clients up for success. As always…..   If you’re in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:   https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule   Follow me on Instagram   @dominiquestaylor

In this episode, Dominique explains how systems by itself won't spare your customer experience. She focuses on how people should "feel" after the transaction and after working with you. She explains how their is a feeling attached to the customer experience that systems itself cannot provide. Business owners need to understand, while systems helps them create more time to focus on other task, it always takes the human interaction out of business relationships. The focus is the feeling... Dominique drives the point home on how to create and or restore the human factor into your business to leave your clients pleased after working with you. The goal is to keep them in your buying lifecycle and systems cannot do that alone. As always…..   If you’re in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:   https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule   Follow me on Instagram   @dominiquestaylor

In this episode, Dominique breaks down 5 core values of hers that allows her to be a good customer. She discovered these values overt time as she experienced life in different ways of being a customer. She explains that how you show up as a customer translates over to how you show up as a business owner. She provides examples to drive the point home of displaying values and principles that you stand on that shows up in al of your experiences. In life, we experience people in different capacities that shape who we desire to be and that's how you create the core values for yourself. The main take away from this episode is ...."Treat the Janitor the same way you would treat the CEO." As always…..   If you’re in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:   https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule   Follow me on Instagram   @dominiquestaylor

In this episode of Creating A Buzzworthy Business Podcast, Dominique continues the conversation on showing up as a goos customer to appreciate creating better customer experiences. She shares tips on how to own your experiences to meet workers half way. Dominique is dedicated to not only helping business owners improve their customer experiences, but speaking from a customer's perspective on how to allow yourself to understand service workers obligations to customers.  As always…..   If you’re in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:   https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule   Follow me on Instagram   @dominiquestaylor

In this episode, Dominique shift her focus on talking about the customer’s role in creating good customer experiences. Often times, a lot of pressure is placed on the companies to carry out the customer experience. But, she highlights how the customer can play a role in crafting good experiences.   Dominique’s sole purpose is to debunk the myth that “customer’s are always right” and instead understanding that we can take the place of helping create positive outcomes with businesses. She shares her insight on a few experiences she’s had and how she showed up to turn her experiences around.   It’s not about business NEVER making a mistake, but more so how they show up to correct the mistake. Also, if you can play a part to prevent the mistake, that’s a WIN for both parties.   As always…..   If you’re in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:   https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule   Follow me on Instagram   @dominiquestaylor

In this episode, Dominique celebrates the start of her 2021 releasing a new episode to her listeners. She shares some trends she saw in 2020 and how to correct those mistakes in 2021. Dominique, expresses her beliefs in making 2021 the year of prioritizing your customer experience in your business. She touches on how you CANNOT afford to Not invest in your customer experience this year, as people are more focus than ever on experiences. If you want to set yourself apart from your competition, you want to listen to her. She explains, the different levels of operating businesses based on your target audience and how to operate on a luxury brand level.   If you’re in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:   https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule   Follow me on Instagram   @dominiquestaylor

Thank you so much for a great season 2! Dominique shares her favorite and most valuable lessons learned from her doing season 2 of the Creating A Buzzworthy Business podcast!  Throughout this season she gave so many tips on the customer experience, how businesses owners can provide great luxury customer experiences, the importance of mindset around making the customer experience a priority, and more! If you are a business owner who wants to level up their services, customer service, and all areas of your business, this whole season is a great tool!  She shares that through her second season, she learned so much about adversity, staying the course, and staying true to your authentic self!   If you’re in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:   https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule   Follow me on Instagram   @dominiquestaylor

In Episode 18, Dominique discusses how creating a blueprint for your signature framework or formula to success can differ for many. She urges you to focus on how your customers/clients implement your strategies and show up, and things still don't work out for them. What do you do then? How do you show up for them? The current climate of the coaching industry shows that many people don't desire to REALLY coach, but coaches have created this blueprint that they expect to be a one size fit all model. Because, people have invested in us as coaches, a certain level of commitment is require to make sure they see the same success. If that is what we are promising.... The main takeaway from this episode is, to make sure we understand that our clients audience is not always our audience. What worked for us, may not work for them the exact way it did for us. Be willing to REALLY coach people to success.   If you’re in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:   https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule   Follow me on Instagram   @dominiquestaylor

In this episode, Dominique speaks about the currently trending phrase "Where The Money Reside" created by Durell, who is a car salesman at Richards Honda who recently went viral. Dominique provides her perspective on the catchy phrase on how to apply it to your business in relation to the customer experience.  Dominique touches on the power in experience and retaining customers. Customer acquisition vs. customer retention, and how its more costly to get new customers than to sell to the existing customers. She shares statistics on the percentages on the increase in revenue in businesses when focusing on retention. The main takeaway in this episode is, you may be where the money reside already and do not know it. If you’re in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:   https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule     Follow me on Instagram    @dominiquestaylor