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We've  got a fantastic guest on the latest episode - Shyamala Prayaga, product owner for Conversational AI and digital assistant at Ford Motor Co.  Shyamala has a ton of voice experience to share - from her early award winning days on Amazon Alexa to her current role heading up the voice product team at Ford.Find out about  The challenges of a more laid back ‘at home’ voice experiences versus in the car Handling multiple users - from commercial, ride share and ownership perspectives Privacy and data-  how to make sure personalisaton works in a multi-user context, givng drivers a better experience but also ensuring data is erased Personalisation  Should we let uses decide on the personality of their autonomous vehicle digital assistant and the challenges that come with that For brands, why your voice assistant should be treated as an employee Why she evangelises the approach 'the vehicle becomes driver, voice becomes the companion” Shyamala also give us her tips on getting started in voice, why voice design is an important skill to have and her take on creating a conversation worth billions. The most valuable 28.45 minutes of voice insights you'll get today.  Links and where to find more information mentioned in the showFord Motor Co Ltdwww.ford.co.uk Shyamala's twitterhttps://twitter.com/sprayagaShyamala's websitehttps://www.shyamalaprayaga.com/Digital assistant academyhttps://www.digitalassistant.academy/Openvoice networkhttps://openvoicenetwork.org/-- Get more episodes of Conversations Worth Millonsat www.conversationsworthmillions.comGet emerging  tech insights https://bit.ly/emergingtechnews Get voice and chat strategies design and build at  the worlds leadkng conversational AI agency www.syntheticagency.co

Are Google and Amazon voice assistants fit for purpose? How do you test a voice experience? what makes truly great voice interaction? Which sectors are innovating with voice? Find out these and get loads more insights on topics like trust, conversation design and discoverability. I chat to Rich Merrett founder voice consultancy Veni Loqui, and creator of the popular Echo Dad kids skills reviews channel on YouTube. Rich has a background in education and IT, using his experience to create compelling voice experiences.  Rich also gives us an answer to our money question 'How do you great a conversation worth millions?'To find out the state of play with voice and where it's going next (and why the Muffin Man is a voice skill legend)  have a isten to the most valuable 33.43 minutes of emerging tech insight you'll get today.Get all episodes on your favourite player www.conversationsworthmillions.comGet our emerging tech newsletterhttps://bit.ly/emergingtechnewsLinks mentioned in the show;Echo dadhttps://www.youtube.com/channel/UCX486ifjAsOrnapxT5MICugMuffin Man skillhttps://www.amazon.co.uk/The-Muffin-Man-Interactive-Song/dp/B07P3L9RWGOpen Voice networkhttps://openvoicenetwork.org/

Never heard of RCS? (Rich Communication Services) If you connect with your customers on mobile, you need to. Google thinks you should.Find out what it's all about with  Dave  Clark, business messaging lead at  BT. In our chat we upack the messaging landscape, how to get inolved and where the opportunities lie. Dave is an expert in all things innovation - from iOT to AI, with a big focus on helping brands roll out RCS to their customers. We go into a range of important topics around the challenges, use cases, numbers and ROI  and how RCS can be a game changer in sectors as diverse as healthcare and pizza delivery.This is a must listen, if you have even the remotest interest in how to keep communicating with your customers.Further info from the show;RCS bootcamp 2nd Dec 2020 https://www.eventbrite.co.uk/e/rcs-business-messaging-december-developer-bootcamp-with-bt-and-google-registration-127431104865  BT Smartmessaging informatkon: https://business.bt.com/products/corporate-voice/smart-messaging-for-large-business/   Detailed info and use cases for RCS: https://www.gsma.com/futurenetworks/rcs/  For more about Synthetic, conversational AI and business head over here

A fascinating chat with Ivana Bartoletti, author of An Artificial Revolution. We cover AI and ethics, digital servitude, bias, good and bad algorithms - and why data is more like capital than oil.Ivana is an expert in all things privacy, policy and technoloy when it comes to AI. We go into a range of important topics on gender and bias, digital sovereignty within the the current world crisis - and how AI can be used as a force for better outcomes in business and in life.has written the definitive book on AI and privacy and also co-founded the inclusive Women Leading in AI network. This is a must listen if you have even the remotest interest in where AI is going and what we need can all do as business and individuals.For more about Synthetic, conversational AI and business head over hereBookAn Artificial Revolution: On Power, Politics and AI (Mood Indigo) NetworkWomen Leading in AI network

 Find out why the Wizard of Oz is your best customer, how Neurodiversity can help drive user experience and whether robots really have it in for us. This is a wide ranging chat with product whisperer, Martin Gaspar - an expert in conversational AI.

A fascinating chat with Mukuk Devichand, Executive Edtor of Voice and AI at the BBC. This is a must listen episode, where Mukul gives us the lowdown on creating the worlds firsts public service broadcast AI assistant. We cover trust, big tech, partnerships, digital publishing and discoverability - and how he BBC created a persona that was fit for the modern world. Mukul also answers the million dollar AI questionThis will be the most valuable 33 minutes you spend today. Stay tuned and enjoy

A fascinating chat with linguist, product owner and conversational AI expert Brielle Nickoloff from Botmock.This is a must listen for anyone with even a remote interest in how to create emotive and successful voice and chat experiences. Brielle's background as a linguist (and in medicine) gives her a unique viewpoint on what makes an effective conversation. She shares her tips on breaking into the conversational space, views on how to create solid ROI and how to overcome the trickiest design challenges. Brielle also shares her views on how voice and chat should be open to all - and answers the millons dollar question.Stay tuned and enjoy

A conversation with Andrew Lawrence, Co-founder of the Voiceflow platform. We touch on invisibible interfaces, how to get skills discovered as well as some of the best use cases. We also cover where the money is being made on voice and Andrew answers the big question - How do you create a conversation worth millions.If you have even a remote interest in how voice is changing marketing, communications, healthcare (and practically every other industry) tune in and enjoyi

A fascinating chat with Paul and Mark from Webio. Their Conversational AI middleware platform powers some big hitters in enterprise. The show covers automation post covid, conversational return on investment and their tips on getting the best out of chat and messaging. Mark and Paul also run the  ConverCon conversational conference, so have really broad understanding of the challenge for enterprise using new technologies, and the state of play around chat vs voice as a channel for communication. A must listen.- They also have some really insightful answers to the big question 'How do you create a conversation worth millions'Stay tunedHope you find it useful

A wide ranging chat with expert conversational AI leader Grant Ronald - Director of  product management digital assistants & Conversational AI at tech giant Oracle. The chat covers top conversation design tips, automation and Coronavirus and the direction of trave for Oracle with Voice and Chat.