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25 minutes | a month ago
Episode 96: Trust Your Instincts about Your Customers
In this episode, I sit down with Whitney Vredenburgh, CEO at Nested Spaces. We dive into why Whitney started her company. We go deeper into her experiences being an entrepreneurial woman. Whitney shares insights on how women can and should start a company. Whitney's calm, kind vibe shows in her tone and is represented in her passions to help her customers.Special Guest: Whitney Vredenburgh.
26 minutes | a month ago
Episode 95: How Focusing on One Segment Maximizes Customer Experience
In this episode, I sit down with Peter Birsinger, CEO & Founder at Podscribe. We dive into why Peter started Podscribe and how the company has evolved. We go deeper into how Peter leads the company on balancing tech improvements while delivering great customer experience. Peter shares insights on what podcasters should focus on this year (2021) and how Podscribe has evolved in more detail to help more podcasters with their transcriptions. Peter's chill, focused, and dry humored vibe shows in his tone and is represented in his passion to help podcasters and pushing life to the max while helping his employees and customers.Special Guest: Peter Birsinger .
22 minutes | a month ago
Episode 94: How to Spin Off a Company with a Distinct Focus on Product & Customer Experience
In this episode, I sit down with Josh Mitchell, co-founder at Design on Tap. We dive into why Josh's company spun out another company, Product Forward, from Design on Tap. We go deeper into how product design pieces (marketing messaging focus, simpler product/service, and process improvements) are crucial for customer experience. Josh shares insights on how they won a customer from the first meeting by having a methodology in process improvements. Josh's inquisitive vibe shows in his tone and is represented in his passions and focuses.Special Guest: Josh Mitchell.
27 minutes | a month ago
Episode 93: How to Leverage Content Creators to Create Great Customer
In this episode, I sit down with Jack Paxton, owner of Top Growth Marketing Vyper and Hyax. Jack is not a stranger to Converge Coffee. We dive into why Jack focuses on content creators being a focal point around customer experience. We go deeper into how Jack builds audiences via rent or owned content. Jack shares insights on how to maximized value from customer experiences. Jack's never satisfied vibe shows in his tone and is represented in his constant need to try test theories and systems and seeing his clients and employees succeed.Special Guest: Jack Paxton.
32 minutes | a month ago
Episode 92: How to Market Locally Online
In this episode, I sit down with Tim Flint, Principal and Strategist at Flint Analytics. We dive into why Tim started Flint Analytics and how led to narrowing a specific focus on multi-location businesses at clients. We go deeper into why companies should consider marketing online. Hint: It's not for all companies. Tim shares insights on how to build systems to get wins for clients via SEO and paid media. Tim's focused vibe shows in his tone and is represented how he experiments and finds better ways for his customers to market better.Special Guest: Tim Flint.
40 minutes | a month ago
Episode 91: The Digital Product's Life is the Customer Experience. Build the Right Thing and Building the Thing Right.
In this episode, I sit down with Mike Reynolds, CEO at Innovatemap. We dive into how Mike started the company and how the customer landscape has changed. Hint: Digital products are not exclusively for the tech scene. We go deeper into how Mike's company has adapted well to digital innovation and the workplace. Mike goes deeper on new digital trends but the importance of keeping customer experience as a primary focus in product messaging, design, and technology. Mike's enthusiasm about digital products and his team is evident of Innovatemap's success and how passion can come success.Special Guest: Mike Reynolds.
34 minutes | a month ago
Episode 90: Adapt to Change by Listening to Your Customers
In this episode, I sit down with Rocky Walls, CEO at 12 Stars Media. We dive into why Rocky started the company over 13 years ago and what changes were made to fit the current customer market. We go deeper into how Rocky's company survived two recessions and the impacts on customer experience. Rocky shares insights how storytelling to deliver great customer experience has changed and what has stayed the same. Rocky's calm demeanor brings you into his story about adjusting to current climates and customer needs.Special Guest: Rocky Walls.
25 minutes | a month ago
Episode 89: How to Pivot Your Company to Be More of a Solution Guide
In this episode, I sit down with Mike Peck, CEO at Outside Source. We dive into how Mike started off in marketing which led him to lead OS. We go deeper into how Mike pivoted the company from a marketing agency to an IoT company. Mike shares insights on steps to take pivoting a company to fit client needs. Mike's kind, helpful nature is represented in his stories and analogies to be a guide for his company and clients.Special Guest: Mike Peck.
27 minutes | a month ago
Episode 88: How Leaders Should View the Digital Workplace
In this episode, I sit down with Neil Miller, host of The Digital Workplace. We dive into why Neil started The Digital Workplace and lessons learned from guests. We go deeper into how why digital meetings are the most pressing need for companies today. Neil shares insights from over 150 podcast episodes and how companies should view work productivity. Neil's deep understanding of mindset gives a unique perspective on workforce being about human beings and how to scale that without being robotic.Special Guest: Neil Miller.
25 minutes | 2 months ago
Episode 87: Create Great Experience By Focusing on Your Passions and Community
In this episode, I sit down with Ryan Hunley is owner and art director at Second Street Creative. We dive into why Ryan started Second Street and how that led to establishing Creative Mornings Indianapolis Chapter . We go deeper into how Ryan builds community through storytelling. Ryan shares insights on how to develop your concept of identity and how develop that entrepreneurial drive. Ryan's chill, fresh vibe shows in his tone and is represented in his passions and focuses.Special Guest: Ryan Hunley.
30 minutes | 2 months ago
Episode 86: How Building Your Personal Brand Creates Opportunities
In this episode, I sit down with Adam Gulla, Business Development Manager at Briljent. We dive into how Adam went from being a writer to a business development aficionado and building his personal brand . We go deeper into how Adam fostered his writing talents to foster stronger sales relationships. Adam shares wonderful examples of how he helped clients in 2020. Adam has such a calm yet enthusiastic demeanor to constantly improve and help others succeed. Special Guest: Adam Gulla.
31 minutes | 2 months ago
Episode 85: Delivering Great Experience by Getting Rid of Perfection
In this episode, I sit down with Alex Perry, CEO of Practically Speaking and the author of Minivan Mogul. We dive into why Alex started her company and the great story about writing Minivan Mogul. We go deeper into Alex's background and how she champions her clients. Alex shares wonderful examples of how she helps clients and the results they see. Alex's personality leaps out of the sound. Her love to provide the best customer experience shows her love to help others to find their voice.Special Guest: Alex Perry.
30 minutes | 4 months ago
Episode 84: Building Great Podcast Engagement Through Customer Experience and Community
In this episode, I sit down with Jen Edds, Head Broad in Charge of The Brassy Broadcasting Company. We dive into why Jen started her podcasting company. We go deeper into what is the epicenter for podcasting engagement - building conversations and community. Jen shares wonderful examples of when she started out and her experiences with Beauty and the Gi. Jen also gives great examples of how to build your podcasting audience. Jen's personality leaps out of the sound while helping her clients find the success in the simplest things. Her love to provide the best customer experience shows her love to help others to find their voice.Special Guest: Jen Edds.
27 minutes | 4 months ago
Episode 83: How Small Pivots Make Huge Impacts
In this episode, I sit down with Bryan Kramer, co-founder of H2H Companies. We dive into why Bryan co-founded H2H Companies and came up with the H2H Model. We go deeper into how make small changes can make a huge impact on your business. Bryan illustrates great examples on some great analogies and examples. Bryan provides great insight on how he cultivated a wonderful customer experience through his own experiences. Bryan also gives some interesting examples of his own life and why he came up with the H2H Model. This model has helped numerous business owners see and create the right focuses for success.Special Guest: Bryan Kramer.
31 minutes | 4 months ago
Episode 82: Creating Great Customer Experiences to Drive Industries Out of the Ashes
In this episode, I sit down with Thor Wood, CEO and co-founder of SnapShyft. We dive into why Thor co-founded SnapShyft. We go deeper into how his company works on balancing a great customer experience with a two sided market - restaurant owners and workers. Thor provides a lot of great stats on the labor force and forecasts how restaurants have pivoted and will continue to pivot with COVID. Thor also gives some interesting insight on how restaurants will be coming out of the ashes stronger.Special Guest: Thor Wood.
32 minutes | 4 months ago
Episode 81: How to Build Customer Experience in a Slow to Change Industry
In this episode, I sit down with Jeff Wraley, founder of Groundwork. We dive into why Jeff started Groundwork and his journey to lead to creating the company. We go deeper into how he built a solid customer experience through product and strategy and the steps to get to a strong MVP. Jeff talks about his entrepreneurial mindset on to constantly improve the product for his customers. Jeff also gives some interesting insight how contractor industries were impacted with COVID.Special Guest: Jeff Wraley.
21 minutes | 4 months ago
Episode 80: Why You Need to Burn the Boats
In this episode, I sit down with Lorraine Ball, founder of Roundpeg. We dive into how Lorraine started her business by going all in and not straddling the fence. We go deeper into how her mindset helped improve customer experience by going on all with one company and burning other things that distract you from the end goal. Lorraine talks about success pivots and how to upsell. Lorraine also gives some interesting insight how she built her business by building a strong community.Special Guest: Lorraine Ball.
26 minutes | 4 months ago
Episode 79: Creating a Value Based Business in a Pandemic
In this episode, I sit down with Kate Gahimer, CEO and co-founder of Senler Studio. We dive into why Kate started a social media marketing agency during the pandemic. We go deeper into entrepreneurial mental challenges in creative industries. Kate also gives some great insight on how to message when building a business and offering value at the right time. Kate also gives some interesting details on her experience living in Zurich to moving back to the United States in 2020.Special Guest: Kate Gahimer.
30 minutes | 4 months ago
Episode 78: How to Build Your eCommerce Empire
In this episode, I sit down with Ann Sieg, founder of eCommerce Business School. We dive into how anyone can start their online empire Ann talks about 3 Pillars of eCommerce Success (Generate cash flow, Automate Flows, and Build asset). We go deeper how her company resonates their message on a few different platforms. Ann also gives some great insight on how to deliver value to each customer through their program. Ann talks about why she loves her company and gives good ideas on how to build a community of like minded people.Special Guest: Ann Sieg.
36 minutes | 4 months ago
Episode 77: How Digital Transformation Helps See Clear in Blurry Times
In this episode, I sit down with Douglas Karr, founder of Martech Zone and VP/Partner at HighBridge. We dive into why Doug goes by Douglas and not Doug on his online and social accounts. Fun Fact: It's all about SEO! We talk about how has business changed for his companies and clients. Douglas talks about what digital transformation is and how his company has been focusing on business problems with specific marketing needs. We go deeper how the business landscape has changed drastically since COVID. And we talk about why this happening showed where we needed to accelerate based on on previous data on what customers actually wanted. Douglas also gives some great insight on the Salesforce marketplace landscape, how to rejigger projects to optimize for growth, and a little about him and why he loves what he does, about his hobbies, and why health has been so important to him. Shouts out to: Jenn Lisak Daniel PinkSpecial Guest: Douglas Karr.
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