32 minutes | Mar 1st 2021

#083 - How to build a profitable customer-centric business

Our guest today is Ilenia Vidili.Ilenia is a specialist when it comes to customer experience and getting organizations into being customer-centric when it comes to businessWe would be talking about her career and how she started as an independent consultant. We would also be talking about her atypical career path. Ilenia started her business in a very different way, and not every body is doing it. She also has a very unconventional opinion on how an organization has to become customer-centric. In this episode, we also discussed how the pandemic has impacted her business and keynote-speaking career.Topics covered with Ilenia:How she started her own consultancy business after years of working for companiesThe evolution of technology and how it affected customer experienceHow to get the first clients after just establishing her consulting businessThe vision of what customer service really isResources:https://www.linkedin.com/in/ileniavidili/https://www.ileniavidili.com/https://thesmartercrew.com/Get in touch with your host Diogène Ntirandekura at:Email: info@consultinglifestyle.fmEmail: info@erphappy.comLinkedIn: https://www.linkedin.com/in/diogenentirandekuraSupport the show (http://patreon.com/diogene)Support the show (http://patreon.com/diogene)Support the show (http://patreon.com/diogene)
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