404: Reduce Churn, with Josh Glantz
To reduce churn is an ongoing struggle and will continue to be for however long your company exists. But that doesn’t mean that you should give up the fight.This week on the Conquer Local Podcast, we have Josh Glantz, former CEO of SinglePlatform which was acquired by Tripadvisor. In this episode, Josh gives us a little bit of everything, so get ready for it. We explore retention strategies, reduce churn, the Do it For Me model, inbound sales strategies, and Josh digs into what he looks for when interviewing a potential employee, if they fit in the culture, and if they have grit.Josh Glantz has 20+ years of experience scaling teams and businesses. Successfully selling, acquiring, and integrating several during his career, Josh most recently led SinglePlatform through its sale to Tripadvisor. Josh was the CEO at SinglePlatform for more than 4 years and turned around its financial performance making SP a Rule of 40 company. Before SinglePlatform, Josh led the digital business at the iconic marketer Publishers Clearing House. During his 4 years leading that organization, Josh’s team achieved 5x revenue growth to more than $100MM while delivering significant margin contribution to the parent company. Josh is an active fundraiser for cancer research and started an open water fundraising event that has raised more than $20MM for research and treatment.Join the conversation in the Conquer Local Community and keep the learning going in the Conquer Local Academy.