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Commerce Connect Podcast
38 minutes | 6 days ago
GenAlpha's Kris Harrington on the Value of a D2C channel for B2B Manufacturers
Kris Harrington, president and COO of GenAlpha Technologies, is a city girl transplanted to a small farm. She's used to mastering unfamiliar territory, so it is fitting that this former financial analyst is now helping B2B OEM manufacturers figure out how to modernize their practices to sell online. Kris's argument for why an ecommerce channel is not a "nice to have" but a "must have" is compelling for any brand considering a D2C path for growing their business.
38 minutes | 2 months ago
Slalom's Mike Jortberg on Where Opportunity Lies in 2021 and How Not to get Left Behind
Slalom's Mike Jortberg is an expert in experience strategy for both B2B and B2C brands. Digital River's Jason Nyhus did a deep dive with Mike on how the 2020 pandemic is changing the way Slalom does business, and how it's reshaping opportunity into 2021. Bottom line according to Mike, the window is closing fast for companies that have yet to start their ecommerce channel.
39 minutes | 3 months ago
Bloomreach's Brian Walker on 2021 Ecommerce Trends
With parts of the world still coping with pandemic lockdowns, ecommerce will factor heavily into consumer shopping for the foreseeable future. Brian Walker, chief strategy officer for Bloomreach, and host of The State of Ecommerce Experience Podcast , is among those reading the tea leaves as to what the ecommerce world will look like in 2021. While he's not predicting an end to brick-and-mortar shopping, Brian does see something that will affect shopper habits in a big way - the need for convenience. For more on ecommerce trends, be sure to check out Bloomreach's monthly Commerce Pulse Report.
39 minutes | 3 months ago
Blue Acorn iCi's Tony Puccetti on the Rise of Ecommerce, Getting Your Tech Stack Right and His Passion for Sneakers
You don't get to be COO of a company like Blue Acorn iCi without some pretty impressive credentials. Tony Puccetti uses his retail and ecommerce experience to drive results for brands across multiple verticals. In this podcast, Tony highlights the importance of tech partners as brands seek growth on a global scale. He might also have a tip or two for sneakerheads looking to add to their collection.
48 minutes | 4 months ago
Barbarian's Steven Moy: How 2020 Has Changed the Game for Digital Marketing
Steven Moy's long career spans marketing, ecommerce and digital transformation. As CEO of Barbarian, Steven and his team push the envelope to help brands break through to new audiences. Their most recent campaign involves Mucinex and a digital runway show aimed at Millennials and Gen Z. Intrigued? So were we. Listen to the podcast. Then check out Barbarian's launch of Sickwear, which sold out in 24 hours.
44 minutes | 4 months ago
Avid's Jeff Copetas on How Ecommerce is Evolving at the Company that Powers Creativity
In college, Jeff Copetas had his eye on live television production. Now he heads up ecommerce at Avid, a company that powers production from television, to film and music. It wasn't the path he expected to take, but it's one that keeps him at the forefront of digital commerce. Like everyone else, Jeff has had to re-think business plans for 2020. He shares his strategy, and what he sees working as we approach 2021.
44 minutes | 5 months ago
Former Specialized CIO Jerry McGlynn on Why it's Time to Hit The Brakes on Channel Conflict
Jerry McGlynn has worked for some iconic companies, including The Walt Disney Company. At Specialized Bicycle Components, Jerry found himself working not only with the brand, but also its 5000 global retail partners. Jerry joined Digital River's Jason Nyhus to talk about the unique relationship an ecommerce channel can have that bolsters both brick and mortar while offering a superior digital experience for customers.
42 minutes | 5 months ago
Commerce Passport Ep. 7: Boost Authorizations and Optimize Revenue
No one wants to lose an ecommerce customer at checkout, or worse, a customer who has already made a purchase. What happens during transactions can boost or sink your bottom line. Listen in as Docmation’s Jay Sappidi, Fiserv’s Geoff Stewart and Digital River’s Jeremy Waxman highlight the pain points in the billing process, and how you can turn those risks into opportunity.
41 minutes | 5 months ago
Commerce Passport Ep. 6: Get a Fulfillment Infrastructure You Can Count On
Last mile delivery can make or break your customer experience. Add in a global market and the world becomes very complex, very fast. DHL's Chris Edge, Marcelo Wesseler of Ingram Micro and Shipwire, and Ted Rogers of Digital River join host Mike French with more on why your choice of fulfillment partners could be one of the most critical decisions you make for your ecommerce store.
38 minutes | 6 months ago
Salesforce's Andy Peebler On His B2B Ecommerce Journey and How COVID-19 Could Change Business Moving Forward
Known throughout the industry as an expert in B2B ecommerce, Salesforce's Andy Peebler now guides Product GTM for Commerce Cloud at Salesforce. Host Jason Nyhus explores Andy's ecommerce journey, including his involvement with CloudCraze, which shaped Andy's thinking today. Andy also shares his thoughts on how COVID-19 will change how we do business and where you can find more information on the Salesforce Shopping Index blog.
45 minutes | 6 months ago
Commerce Passport Ep. 5: Navigating Regulatory Compliance
Entering new markets is exciting, and also risky as compliance around the world presents considerable challenges. Keith Pires of Born Group, Maggie Lassack of Polaris and Digital River's Julie Rea join host Mike French to walk through what's happening around the world in data privacy, export rules and regulations, and what companies can do to protect themselves from inadvertently violating the rules.
45 minutes | 6 months ago
Jabra's Soren Kruse on Managing Omnichannel Success
Jabra's Soren Kruse oversees global ecommerce and the customer journey for both B2B and B2C customers. Having seen triple-digit growth at Jabra, Soren's a believer in an omnichannel strategy. He joins host Jason Nyhus to talk about why today's customer might take multiple paths to purchase, and he shares a bit about his own journey to ecommerce success.
43 minutes | 6 months ago
Uncertainty into Opportunity Ep. 4: Could Your Brand Survive an Online-Only Holiday Season?
Ecommerce brands are sailing uncharted waters this holiday season. With more people forced to shop online due to COVID-19 restrictions, ecommerce sales this past spring have exceeded normal holiday season levels. Ali Hanyaloglu of Akeneo, Angus Cormie of Lenovo and Digital River's Adam Walsh combine their years of ecommerce and marketing experience to give us an expert look at what brands can do now to ensure a successful online holiday season.
31 minutes | 7 months ago
Silk Software's Dong Xu on Why Ecommerce Merchants Should Reframe Their Thinking on Entering China
The Chinese market represents a land of opportunity for brands worldwide. Silk Software founder and CEO Dong Xu has helped some of the world's best-known brands crack the code that seems to elude others. Join host Jason Nyhus as he and Dong discuss why China's uniqueness is yet another reminder to ecommerce merchants - one size does not fit all and the way to avoid missteps is to rely on a localized strategy.
47 minutes | 7 months ago
Commerce Passport Ep. 4: Taxes Don't Need to be Taxing
How do you take the complexity out of global commerce? Join host Jason Nyhus along with Dong Xu, CEO and founder of Silk Software, international tax expert Sean Brodie of PwC Ireland and Digital River's financial services expert Troy Peck. They unwrap just how quickly the pain adds up for an unprepared company trying to navigate VAT, local compliance and constantly evolving tax rules. These ecommerce experts have seen it all and have some sage advice for brands looking to expand globally.
35 minutes | 7 months ago
Matthijs Koorn of MGI Research on Where B2B Opportunities are Booming
Matthijs Koorn specializes in international business development, ecommerce, payments and the market research that helps B2B companies find their next opportunity to expand. In this podcast, Matthijs and Digital River's Jason Nyhus discuss some overlooked opportunities and hot locales that could help your ecommerce business grow.
43 minutes | 7 months ago
Uncertainty into Opportunity Ep. 3: Optimize Payments for Maximum Conversions
Join Chase Bruch from Blue Acorn iCi, David Bruce from PayPal, and Digital River's Jeremy Waxman along with host Mike French as they share the recipe for building the right ecommerce payment solution for your online store. How to minimize complexity while maximizing conversions with a superior customer experience.
40 minutes | 7 months ago
Deloitte's Paul do Forno on Data Overload and the Human Side of Ecommerce
Analysts worldwide have been humbled by how 2020 looked at their predictions for the year and blew them apart. Even so, long term trends - driven by data - are still with us. Deloitte Digital's Paul do Forno helps ecommerce brands master digital transformation by digging into the data. In this podcast, recorded prior to the COVID-19 outbreak, Paul says any good plan has to start with the human experience.
47 minutes | 8 months ago
Commerce Passport Ep. 3: Deliver a Personalized Shopping Experience, Optimize Payments for Global Conversions
Our expert panel featuring Andy Peebler of Salesforce, Dale Traxler of Coveo and Digital River's Eric Christensen dive deep into payment systems and how they drive conversions for your ecommerce store. There's far more under the hood than you might realize, and our panel offers its best advice on how to get it right.
35 minutes | 8 months ago
Quiet Logistics' Jonathan Briggs on Why Fulfillment is Ripe with Ecommerce Opportunity
That last click you make for your online purchase triggers a finely choreographed production to get your purchase to your doorstep. Jonathan Briggs of Quiet Logistics shares the latest on how his team is working with ecommerce brands to make fulfillment the best part of your purchasing experience, and how it's about to get even better.
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