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36 minutes | Dec 1, 2022
Finding your way out of burnout and exhaustion - Tools to help you move ahead with Larry Shaffer
Today's guest is Larry Shaffer Senior VP of Marketing and Business Development at Insperity. Larry has spent decades working with teams large and small and has a special affinity for entrepreneurs - this is why we had to have him sit with us to get a handle on some topics that are speaking to us right now. In this conversation we cover a range of issues that are weighing on many leaders and high achievers. Especially at this time of year when we're taking stock of the lessons and preparing to move ahead while experiencing exhaustion, burnout and ongoing challenges. Larry shares his six steps in this episode packed with knowledge, tips and takeaways to help you upgrade your life, your family and your entire experience.
37 minutes | Nov 10, 2022
Turning Adversity into Advantage - how inflation and recession concerns are affecting the home service industry
Going Back to Basics all season long. Today we take another deep dive into one od Ed's favorite sayings Turn adversity into advantage.One of the most important lessons to remember from this episode is that you - the entrepreneur/ small business owner are the backbone of America - so buckle down, get to work, and do a great job. Ed and Joe are talking about recession, inflation, views from the financial front and how it’s affecting your business and personal life - plus more than a few tips on how to deal.
39 minutes | Nov 4, 2022
Pest World 2022 Recap
The Colony Confidential team took NPMA Pest World in Boston MA by storm, and now we're spilling all the beans. About the products, the people and of course the parties! Ed and Joe discuss the highlights, some of their favorite events and people and how this PW was different than before. Get to know Ed a little better and hear why spam may be the way to his heart.
36 minutes | Oct 13, 2022
Operational Basics - Fleet Management
Join Jeff Alsop as he schools us on the Basics of Fleet Management. If you didn't know you needed it - this is your chance to learn more. If you have vehicles let's automate your maintenance, routing and more. Operational Efficiency is the foundation of your successful business. Find out more about GPS Trackit Click Here
22 minutes | Oct 6, 2022
Telephone Basics for the Service Industry
There's experts then there's Margaret Garcia! Our go to for anything to do with communication. Margaret's company Grit PPO answers hundres of phone calls every day so she knows more than anyone else - what works when answering the phone in a service. based business. Get the entire workshop theartofthephonecall.com
33 minutes | Sep 27, 2022
Back to Basics Family Business
The new season is finally here! We've been weathered but we're not out. Join Ed & Joe for all new topics and tips this season. We have a hige annoucement and wonderful new partners to help boost us all to our next best. We're going back to basics of our family business bootcamp. In this episode we're reconnecting with Ed & Joe, hearing a summer summary and finding out what's next!
24 minutes | May 6, 2022
Tech talk with Jeff King
Today we're talking about some of the tech tools that are making us more productive in business. Jeff King from Pest Rangers is all about automation and in this episode he shares some of the apps and programs he's using to make things work easier and more cost effective. If you are curious about any of these programs and how they can help in your company then this is the episode for you. Glip Slack Zapier GPS Trackit Slydial Clientpoint
20 minutes | Mar 28, 2022
Knowing the Challenges is half of the Battle
Welcome back to the Colony Confidential Podcast, today Ed and Joe talk about some of the biggest challenges facing business owners and some of the ways we're going to overcome them. We touch on topics like Vehicles, route optimization, onboarding new hires fast, inflation and lowering insurance costs. Stay tuned for an episode on Pricing coming up next!
35 minutes | Feb 15, 2022
Meet the PMP - Jeff White
Jeff White is back with us for the first time since our first season. A whole lot has happened since then, for one Jeff has started a spanking new business. Today he tells us all about it and how his technical expertise can help you.
33 minutes | Feb 8, 2022
Integrated Pest Management 101
Revisit before we reboot. Check out the fundamentals of Pest Control in this episode with Ed & Joe covering the basics of IPM. Also some great stories from Ed's life in the streets.
34 minutes | Feb 1, 2022
Ask the Experts Q & A with Insperity
We've rounded up some listener questions so you know what that means? It's time to call in the experts. Jill Chapman joins us on this episode to answer these : How to communicate with your team when Business is struggling? What are some signs that I am micromanaging? If hiring a remote worker in a different state do I pay minimum wage and file labor rules from my business location or the employee's location?
40 minutes | Jan 13, 2022
Meet the PMP - Family edition
In this episode, meet Ed Sheehan Jr. who joins Ed and Joe from Phoenix Az. The talk of the town - the Renotkil/Terminix news and some behind the scenes info from a former Rentokil staff member. The family is all involved in pest control, jump into their typical dinner table discussion.
46 minutes | Jan 3, 2022
Listener Q&A - Ask the Experts with Insperity
According to Ed he learned a lot in this episode - most importantly - that he's happy he's not running a business anymore. #retirementgoals. We've said it so many times before, running a business now is more complicated than ever, then sprinkle on a global pandemic. We gathered listener questions and sat down with Jill Chapman and Lori Sweeney from Insperity. If you don't have an HR Department, and continue to grow, you're gonna need some help. Send in your questions to us for Ask the Expert at firstname.lastname@example.org
22 minutes | Dec 14, 2021
Customer Service 2022
Here is all you need to know about Call Centers from the Customer Service Queen herself Margaret Garcia. She's heard and seen a lot in her 20 plus years of experience in Customer service for Pest Control, Lawncare and Hvac and Margaret still swears by routine spot checks on phone calls. Listen in for everything else new with her, Ed and Joe.
24 minutes | Dec 2, 2021
Upgrade your Customer Service
Grit PPO's Founder and President Margaret Garcia joins Ed and Joe in this informative episode that focusses on the front line staff and the importance of Training and Development. Grit PPO is able to provide stellar customer service and is an outsource call center for Pest Control, Wildlife and lawn care industries. Working in a variety of softwares, Grit's team promises a human touch in a digital world. Get a sneak peek into their operation, how they think and the keys to getting the most skilled customer service representatives in the home services industry.
15 minutes | Nov 11, 2021
Meet the PMP Bonus
Jeff King is known for his marketing smarts and has grown Pest Rangers in PA into a successful and respected brand. Listen to his story and a culture Q&A with Jill Chapman from Insperity
20 minutes | Oct 26, 2021
Meet the PMP
Hi Mr. & Mrs. America, we're excited to share another installment of Meet the PMP. Today's episode features friend of the show - Jeff King from Pest Rangers in PA. Jeff has built a great business with his marketing smarts and is here to share some of his tips and thoughts from how he started in the industry to what he considers the biggest waste of advertising money in the industry. Listen Up and join us for more on Thursday.
16 minutes | Sep 23, 2021
Vaccine Mandates - How will this affect your business Operations?
Season Three will teach us more than we want to Learn??!? Starting with vaccine mandates and how they've changed the way we do business. Since our Parent company Colony Pest Management services a lot of healthcare facilities in NYC, things changed very quickly for us. In this episode hear how Joe made the necessary adjustments and stick around for the Insperity Q&A series coming up. Send us an Email with your questions and hear the answer coming in October!!
18 minutes | Jul 23, 2021
Financial Outlook in Pest Control
Anytime we speak with Paul Giannamore, it gets better. Understand what's going on in the world as it relates to running your small or not so small business. It takes more than hard work, to be successful, entrepreneurs need to make sound financial decisions on a daily basis. This is a great place to start.
7 minutes | Jul 23, 2021
Stay safe from Ticks
It's The most dangerous pest in the U.S - In this episode learn how to do a tick drag and other do's and don'ts during the summer season. Summer school Q&A is on Instagram Live every Tuesday at 7:30pm Powered by Gnowbe.
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