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Coffee with Jon: Caregiver Success
19 minutes | Mar 21, 2019
With Christine Jacob
https://youtu.be/o5KI72lG3pA It’s a noisy market in Healthcare Technology. How can innovative healthcare companies connect with their key stakeholders? Often times, clinicians can become disconnected from the real people that there work is helping. As healthcare leaders how do we make sure the we, ourselves, and those we lead stay connected, on a human level, with the people we are helping? Today, we’re going to show how you can unleash the potential of using Digital Strategies in connecting with your healthcare audience. We’re having coffee with Christine Jacob. She brings more than 17 years of experience in Fortune 500 organizations leading global, regional and local roles focused on Digital. She is the founder of Digi-Bridges where she aims to help her customers adopt creative and innovative user engagement strategies, successfully connecting with their key stakeholders to create relevant and sustainable digital health solutions. Learn More about Christine Jacobs Visit her website at https://digi-bridges.com/ Building Digital Bridges to Connect you to your Healthcare Audiences Digi-Bridges helps unleash the potential of using Digital Strategies in advancing healthcare. Its aim is to help in adopting innovative user engagement strategies and research, to create relevant and sustainable digital health solutions. Good Word For Caregivers Transcript Coming Full Transcript Transcript Coming
16 minutes | Mar 14, 2019
With Craig Cordola
https://youtu.be/EJKfcGPo3Ms The State of Virtual Care: How are major healthcare providers creating the creating the future of integrated healthcare? We’re going to discuss how one of the largest healthcare providers in the country is delivering a frictionless patient experience by integrating access and navigation centers, care management and virtual care with technology across the continuum of care. Today we’re having coffee with Craig Cordola. Craig joined Ascension Texas in September 2017 as President and Chief Executive Officer for Ascension Seton in Austin and Ascension Providence in Waco. He’s also Senior Vice President for Ascension Health. Ascension Seton and Ascension Providence make up one of the largest health systems in Central Texas with more than 2,000 affiliated physicians, 12,000 associates, 150 sites of care, including 12 acute care hospitals and a wholly-owned health plan with over 250,000 covered lives. This includes the top children’s hospital in Central Texas, Dell Children’s Medical Center, and Dell Seton Medical Center at the University of Texas, Austin’s only Level 1 Trauma hospital. Craig oversees the strategic direction and operational leadership of this $2.3 billion health system. In addition to his responsibilities in Texas, Craig oversees Ascension Living, Ascension’s senior living and long-term care communities across the nation, and Ascension at Home, which delivers compassionate, personalized care to patients at home. Download the State of Virutal Care Good Word For Caregivers Transcript Coming Full Transcript Transcript Coming
19 minutes | Feb 28, 2019
With Mike O’Krent
https://youtu.be/XGoKO8Oz2aQ Imagine standing around in the middle of a huge cemetery. As you look around, what do you see? What do you hear? What do you feel? Rows of tombstones, a sea of names? Dates inscribed long ago? For Mike O’Krent, he sees thousands of stories never told, wisdom and life blessings never shared. Our loved ones, have life stories that need to be preserved and shared. But how do we do this? Today, we’re having coffee Mike O’Krent. Mike is the author of the book, “A Conversation You’ll Never Forget: A guide to capturing a life story.” He is passionate about making sure that our loved one’s stories never die. Learn More about Mike O’Krent Visit his website at https://www.lifestoriesalive.com/ We produce living stories for families, nonprofits and businesses. A living story is a sensory story. That’s why we use video to capture unique sights, vocal expressions and familiar gestures. We interview your story originator, either the family member or founder, then integrate artifacts and deliver a documentary film. Good Word For Caregivers Transcript Coming Full Transcript Transcript Coming
24 minutes | Feb 21, 2019
With Dr. Zeev Neuwirth
https://youtu.be/BN55KPg_-tc Our families deserve convenient access to affordable, high quality and customer-oriented healthcare. We all deserve better healthcare and the opportunity to achieve better health. Despite all the technology, cutting edge research, expertise, well-intentioned effort, and other resources we put into our healthcare system, we all continue to experience healthcare outcomes that fall far short of what we would like to believe; But, we have the ability – right now – to unleash the tremendous value that’s currently locked up in our current healthcare system, and deliver the type of healthcare we all want, expect, and deserve. If you want to be the disruptor rather than the disrupted, and wish to thrive in the emerging community-oriented, customer-centric, value-based healthcare market. Then you will want to learn how we can reframe Healthcare. Dr. Neuwirth is a physician executive and a nationally recognized thought leader in healthcare consumerism, patient-centered care redesign and value-based population health. He is the author of Reframing Healthcare: A Roadmap for Creating Disruptive Change. Learn More about Dr. Neuwirth Visit the website at https://www.reframehealthcare.org/ The problems in healthcare delivery impact the quality, safety and outcomes of care in ways that are disturbing. The consumer experience lags years behind other industries. And the impact of healthcare costs, which continue to rise, are devastating to individuals, families, municipalities and our country’s economic sustainability. Over the past few years I’ve arrived at three major realizations: We will not solve the healthcare dilemma with our current orientation There must be a complete shift in our orientation – a ‘Reframing’ of healthcare – not simply an incremental reengineering of the system. We need a market-compatible transformative mindset The mindset that every other industry has adopted is a customer-oriented consumer-centric mindset. The new entrants into healthcare have this mindset, in spades. If we are to remain relevant, competitive and viable, we also must adopt this mindset. We need a reliable and replicable Roadmap We need a comprehensive, effective & scale-able roadmap to deliver us out of the dilemma. Single ‘silver bullet’ solutions such as payment reform, pricing transparency or enabling digital technologies alone, will definitely not do it. Buy Now on Amazon Good Word For Caregivers Transcript Coming Full Transcript Transcript Coming
19 minutes | Feb 14, 2019
With Dan Miller
https://youtu.be/5kJ_Yqdwhjk As a family caregiver, you really are doing the Lord’s work. In many ways, you’ve stopped your whole world, perhaps moved to a new city so you can devote all of your resources caring for a loved one. But what happens when it’s over? Hopefully, they’ve recovered, but possibly, they’ve passed away. Your work as a family caregiver is finished, and you may now feel empty and lost. Today, we’re going to talk about that transition Learn More about Dan Miller Visit his website at 48Days.com The mission of 48 Days is to foster the process of imagining, dreaming and introspection, to help people find their calling and true path, and to translate that into meaningful, purposeful and profitable daily work… all within 48 Days! Good Word For Caregivers Transcript Coming Full Transcript Transcript Coming
24 minutes | Feb 7, 2019
With Glenna Crooks
https://youtu.be/xjcTKMHRaUI Massaratis… This is a podcast for Family Caregivers, Academic Researchers, Healthcare Technology Innovators, Professional Caregivers, Social Workers, and Massaratis That’s right, I said, Massarratis…and Ferrarri’s Every race car driver needs a pit crew…a support team that helps them win the race. If you’re working in Healthcare, especially as a family caregiver, you probably feel like you are just trying to survive the next lap. You need a pit crew… But how do you identify your pit crew? How do you help them help you? On this episode, we are going to help you find your pit crew! Learn More about Glenna Visit her website at https://glennacrooks.com/ This latest venture is designed to help individuals, families and businesses address the overload and overwhelm in today’s complicated, fast-paced world. It is also designed to help those launching new ventures succeed. It does that by helping people understand and better manage the eight key networks of people supporting them. Our tools and services impact health, happiness, and economic security. The Network Sage: Realize Your Network Superpower Buy on Amazon Good Word For Caregivers Transcript Coming Full Transcript Transcript Coming
28 minutes | Jan 31, 2019
With Dr. Deborah Vollmer Dahlke
https://youtu.be/oi8_jzoSL1U Currently, in much of society, we have a mental model or meme of “aging and disability” as a defecit model…what you can’t do. With the rapid developments in technology, especially around AI and Robotics, this model is changing. Today, we’re having coffee with Dr. Deborah Vollmer Dahlke. Deborah is both an Academic Researcher and entreprneuer. As an entrepenuer, she co-founded Zilliant, a successful enterprise pricing optimization software company, and led the firm in raising over $14 million in venture capitalization. Deborah is a Director with the Texas Life Science Foundation, and a leader in helping to develop Texas’ biotech ecosystem. On this episode, we are going to have a conversation about Robots, AI, adn Innovative Tech…and how these are creating new recipes for aiding and expanding Quality of Life for Older Adults. Learn More about Dr. Deborah Vollmer Dahlke Visit the Texas Life Science Foundation at http://www.tlsfoundation.org/ The Texas Life Science Foundation (TLSF) is a 501c (3) nonprofit foundation founded by the Texas Healthcare and Bioscience Institute (www.THBI.com) in 1997, to serve as a base for its nonprofit programs and research in biosciences and education. TLSF works with healthcare advocacy groups, government, Texas’s academic medical institutions, and the bioscience industry to design, develop, and deliver programs in education and patient and public services to serve Texas’ citizens and communities. Good Word For Caregivers Transcript Coming Full Transcript Transcript Coming
18 minutes | Dec 14, 2018
With Clint Phillips
https://youtu.be/xCHSWtkpBLg It’s never a good thing when you need to get a hold of your doctor, and it’s always difficult. Even during an in-person visit, you only have a few minutes to speak with the doctor, and what happens if you think of “one last question” you wish you had asked as soon as you get home? HIPAA and other regulations certainly don’t help either. You can’t just send a quick text or email to your doctor…Or can you? Today, we’re going to be talking about the “WhatApp of Healthcare.” This technology provides a HIPAA Compliant framework of technology that simplifies healthcare and empowers patients to easily communicate with their doctors. In his book, Good to Great, Jim Collins talks about BHAGs: Big Hairy Audacious Goals. Our guest today is Clint Phillips, founder of Medici and his BHAG is “To be the world’s most inspiring & innovative healthcare company. 1 million doctors helping 1 billion patients.” His vision is to create technology that would revolutionize the way doctors provide care to their patients. And as a serial entrepreneur with a track record of success, Clint just may realize his vision. Learn more about Medici and Clint Visit their website at Medici.md Doctors Are Overloaded Doctors are bogged down. They are buried with regulatory requirements, administrative hurdles and downward pressure on their own costs to run their practices. This burden is increasingly taking time away from doctors’ ability to focus on what really matters: providing great care for patients. These pressures take away from doctors’ work-life balance, too. More than half of doctors say they regret going to medical school and wouldn’t do it over again if they had to. While average salaries have increased for specialty doctors in the US over time, incomes have remained flat for most doctors in family practice, dermatology, pediatrics, cardiology and oncology. Patients also face a growing burden, carrying more of their own healthcare costs and spending an average of 121 minutes on each medical office visit they have. Out of necessity, they want more convenience and alternatives to care that save them time and money. We Believe It’s Time for a Change Medici is focused on the future of healthcare for doctors and patients. We offer a simple, effortless and convenient communication tool that allows doctors to unchain themselves from their medical offices while still taking great care of patients. Gone is the need for low-value office visits to recoup costs or complex hardware integrations to build a virtual practice. Medici is built for doctors and focused on being effortless by using technology to streamline and positively impact the patient experience. With Medici, doctors can now generate new revenue from the after-hours busy work that was previously provided for free. Good Word For Caregivers God cares for caregivers. Remember, he’s one too. Say, caregiver, are you depressed? Has your situation come to a place where you are really down under it all and you feel depressed? You’re pressed, and you feel that there must be something that can be done to help you? Well, I’m so glad to be here for this minute and a half to tell you. Don’t think it’s strange when you fall into one of these fiery trials that tries you. This is what Peter writes in his first letter. I don’t think it’s some strange thing that happened under you. It happens to a lot of people. What’s the answer? Well, the answer is rejoice. Yeah, rejoice. You say over what? Well, in as much as you’re a partaker of Christ’s sufferings that His glory shall be revealed, that you may be glad with exceeding joy. Is that what you need? Exceeding joy? Yeah, that’s what I think you need. And I believe that God tells you can have it when you start rejoicing. You have to mentally just say, “I’m going to be full of joy,” because the joy of the Lord is your strength and so you’re going to rejoice. You may not feel it to begin with, but keep on doing it and it will begin to come to you in exceeding ways and your depression will be gone. It’ll go out the window. God cares for caregivers. Remember, he’s one, too. Full Transcript Jim Collins, in his book, Good To Great, talks about BHAG, Big Hairy Audacious Goals. Our guest today is Clint Phillips. He’s the founder of Medici, and his BHAG is to be the world’s most inspiring and innovative healthcare company. One million doctors helping one billion patients. His vision is to create technology that would revolutionize the way doctors provide care to their patients. And as a serial entrepreneur with a track record of success, Clint just may realize this vision. Clint, welcome to the show. Clint: Thank you so much, Jon. It’s great to be talking to you. Jon: Well, now this is not your first rodeo in healthcare technology, so bring us up to speed on the companies that you founded and sort of the genesis of Medici and really what it’s designed … The big problem that is designed to solve. Clint: Yes. My first step into healthcare was we opened a clinic in Aspen, Colorado at St. Regis that helped people avoid back surgery and that was called Aspen Back and Body. It was my first thing in America, and coming from South Africa it was amazing to see that there was such a huge need for even something as simple as back pain and how difficult it was for people to understand care. While we were building this great business, it was never going to be a huge business, but it was definitely meaningful to the people who traveled from across the world to get out of pain, my little girl had a stroke. We realized that there was a much bigger issue and it was incredibly difficult to understand who our top doctor was and then how to access them. Clint: We started a business in 2011 called Second MD that allowed you to access the world’s best doctors for a second opinion in which we would retrieve all your medical records for you, organize the information for these top doctors. It was incredibly difficult to build the technology platform that allowed for medical records to be retrieved and digitized, viewable across all different types of formats for doctors on all different types of computers and behind firewalls and hospitals. So it was technologically very difficult. And getting the top doctors in the world to agree to work for a company they’ve never heard from or heard of was no small undertaking. Seven years later, we’re very glad to say that we changed lives in amazing ways. We are now a benefit at a nearly 30 of the top 100 companies in America. So whether you are an investment banker at Morgan Stanley or a truck driver at Waste Management, you and your parents on are now covered by Second MD. Clint: But we kept hearing this continual thing of, “Hey, we love what we did on Second MD last night. We had a video consult with a doctor we never would have had access to. We didn’t have to sign any paperwork. There was no cost. It was a remarkable experience. Could you help connect me to my doctor because I loved how I connected with your doctor last night? Could you connect me?” And we would say, “We don’t know your doctor.” And they’re like, “But it’s so hard to speak to my doctor. You don’t understand. I have to call the office a few times and voicemail they call me back on getting appointment in a few days’ time. Then if I’ll still be sick, or if it’s soon enough and then I have to sit in the big waiting room, the little waiting room, fill out all this paperwork all just to have this little exchange of information with my doctor. Please help.” Clint: For many years we said, “That’s just not our business. We don’t know how to solve it.” That started to collect data points to say, “Well, what if messaging could be the real center of healthcare?” I now message more with family, work colleagues, through Facebook, through LinkedIn, through texts, through Slack. What if there was a tool like WhatsApp and how it’s used around the world? What if we could build that specifically for healthcare? To greatly lift the burden of doctors and to give the doctors some quality of life and greatly impact the patients in which they serve.” And that was the genesis of the Medici. Jon: Wow. I think a lot of people don’t realize what’s involved to talk to a doctor. I mean, most of us take it for granted. We take text messaging and email, but with all of the HIPAA compliance and the firewalls and everything, it’s a huge undertaking. What does Medici and how’d you come up with that name? Clint: It’s a funny story, Jon. I love the name. We were looking at starting a business a while back and Medici came as its medical it sounds like da Vinci. Then we looked up the
14 minutes | Dec 5, 2018
With Dr. Mike Chua
https://youtu.be/GkV8GixQVPs Dementia is not a disease in itself. Rather, it is a broad name referring to a long-term and gradual deterioration of a person’s mental ability. The condition can be severe enough to obstruct the sufferer’s daily life. Put simply, dementia occurs when the brain cells stop working as they should, affecting the person’s ability to think, remember, and communicate. Its usual symptoms include the difficulty of reasoning and thinking, gradual memory loss, and deteriorating communication skills. As Family and Professional Caregivers it is important that we properly understand dementia so we can provide the best care to our patients and loved ones. Dr. Michael Chua is a physical therapist that pracitces in Homes, Skilled Nursing Facilities and Acute Care Hospital environments. His clinical interest involves pain management, geriatrics and dementia management. He is also the Chief Inspirational Officer for TN Therapy Outsource and the author of MisUnderstanding Dementia. MisUnderstanding Dementia Dementia is not a disease in itself. Rather, it is a broad name referring to a long-term and gradual deterioration of a person’s mental ability. The condition can be severe enough to obstruct the sufferer’s daily life. Dementia occurs when the brain cells stop working as they should, affecting the person’s ability to think, remember, and communicate. Its usual symptoms include the difficulty of reasoning and thinking, gradual memory loss, and deteriorating communication skills. The most common type of dementia is caused by Alzheimer’s, which accounts for 60 – 80% of the cases. Get the Book for Free Good Word for Cargivers God cares for caregivers. Remember, he’s one too. Are you a bit confused right now? I mean, you’ve had to make so many decisions as a caregiver and then you have these decisions that there could be one, two, three or more things that you could choose and you don’t really know which one and you feel a bit confused about it all. In fact, you’re just flat frustrated right now. Can I encourage you to do what the New Testament says to do in the Bible? If any of you lack wisdom, let him ask of God that gives to all men liberally and it shall be given him. Yes, you can have the wisdom of God and not feel this frustration that you’re feeling, this confusion that you’re having. I want you to know you can do better than that. How? Well, you trust in the Lord with all your heart and you don’t lean to your own understanding. In all your ways, acknowledge Him and he shall direct your paths. Yes, he wants to direct you. You don’t have to be confused, He can tell you, “This is the way. Walk in it. This is the path. Take this one.” Don’t try to make it just your own thoughts and understanding, rely on the understanding and the wisdom of almighty God and you will do so much better, and you won’t have this confusion. God cares for caregivers. Remember he’s one too. Full Transcript Dr. Michael Chua is a physical therapist that practices in homes, skilled nursing facilities and acute care hospital environment. His clinical interests involve around pain management, geriatrics, and dementia management. He’s also the Chief Inspirational Officer for Tennessee Therapy Outsource and the author of MisUnderstanding Dementia. Dr. Michael, welcome to the show. Dr. Mike Chua: Again, thank you very much for having me here in your show, Jon, I really appreciate it. Thank you for creating and starting this podcasts. We really need more of this type of shows and podcasts so we could educate more of caregivers out there, so thank you. Jon: You’re welcome, my pleasure. Let’s start with this, let’s start with your why. Why did you get involved with dementia care? Dr. Mike Chua: You asked me that about why, and I had to think about my why. Going back, I had my grandmother who had … In the Philippines, we don’t have a lot of dementia cases because a lot of people there die young and early. She’s my grandmother obviously, she’s old and she lived a good, long life and she had some sort of a mental issues. We had thought about dementia, so I said what’s going on with her? One day she would tell us she wants … she can go to the bathroom and then one day she just can’t do it. All we knew is that we thought that she was just crazy. I come to realize and came here in America and worked in a nursing home, and here are all of this patients. I said, “This is what my grandmother had.” It’s dementia and I didn’t know. We probably talked about it in school probably for like 30 minutes, but I never really focused on it, and we focus more on pain, shoulder issues, stroke, Parkinson’s, but not dementia. That’s my why now and I want to know how it happens, where is it coming from. Is it hereditary? Is it this and that? That’s the reason why I’m here now and trying to take care of different dementia patients and caregivers. Jon: Love it. What are some things that really are misunderstood about dementia and about how to care for dementia patients? Dr. Mike Chua: One thing that is really misunderstood is us as a caregiver, we want to help and this is what happens when we help. This is the hand over here, and then we tried to give this hand and take care of the patient. What’s happening is that instead of holding the hand like this to the patient, what we do is just put our hand right in front of their face. Most of the time especially with dementia patient, they don’t appreciate help because they have what you call lack of awareness, or the medical term is called anosognosia, because hey don’t understand that they need help. Us as caregivers, we want to help, we want to help, we want to help, then the patient doesn’t want any help. That’s where we come in as a professional caregiver. We try to come in not wanting to help but wanting to be partners. There’s this change of culture now that they don’t want to say the word caregiver, they want to care partner now- Jon: Wow. Dr. Mike Chua: … partner with the patient instead of giving the care. Jon: That’s a powerful paradigm shift. As you’re partnering with the client or the patient, the family member, what are some things that you do when you’re partnering? How does that mindset sort of change the way that you approach, not caregiving, but how you approach partnering with that in mind? Dr. Mike Chua: Just like any other person. Instead of giving it, you give them the decision making. Just like asking them what to wear, as simple as that. Us as a caregiver we come in, “Okay, you wear this, okay?” You used to be a daughter of that patient, and then, “Okay, I know mom likes this, I know she wants egg in the morning.” No, we need to be a care partner in giving them the decision so they could be empowered. This is what we need in teaching the majority of the caregivers now to empower our patients. Of course, it will be different in different stages. Jon: Not just doing but really asking, “Mom, are, are you ready for breakfast?” You know, “Mom, do you want eggs for breakfast?” It’s around this process of asking a question instead of assuming. Is that correct? Dr. Mike Chua: Definitely. That’s the phrase there. Jon: Love it. Love it. As you’ve kind of worked with people, what are two or three practical tips that you’ve developed and thought of that you can give to family or professional caregivers when they’re working with Alzheimer’s patients or other conditions that are mental cognitive problems? Dr. Mike Chua: Two or three? We’ve got 365 daily tips for dementia caregiver book. Well anyway. Jon: Three hundred? That’s like one for every day. Dr. Mike Chua: I know, right? Well I’m going to plug that in. I’ve got that special 365 daily tips for dementia caregiver book. It’s a good book. If you don’t have the ability to buy the book then you can just grab and pull a copy of those posts in my Facebook page. Anyway, the first tip that I really need to emphasize is about caregiving. You cannot give care if you don’t take care of yourself. Self-care is very importantly. If you’re a caregiver right now and if you’re listening, you have to take care of yourself. Even God himself, he rested on the seventh day. I know we’ve got superpowers as caregivers, but you got to learn how to find risk, you’ll learn how to replenish your strength. Even nurses, they work 24 hours, probably 12 hours, they have to go home and rest. Me being a therapist, I work eight hours in a day. I have to go and rest. If you’re a caregiver right now, taking care of your loved ones, you have to find rest, you need to rest. You can’t find any help? Go ahead and look for help. You can get social worker, you can reach out to Jon, he can reach out to any of his teammates and find somebody that will help you and assist you in getting rest. Okay? Jon: Very powerful. Dr. Mike Chua: Obviously, find a support group. You really, really need to find a support group. Me and John, we met at the 48 days group. It’s a very good support group, and everybody is empowering each other. If you’re in Facebook, if you are listening, if you’ve got Facebook, there’s this group called Alzheimer’s and dementia support group. We’ve got 26,000 members there. It’s a good group. It’s not perfect and sometimes people fight over their decision for their parents, but it’s a good support group. Not just online, but also actual live support group. Go to your newspaper. I was reading my newspaper here today, there’s this section here, support groups. There’s an actual Alzheimer’s and support group here in my small city. This is a very small city, Martin, Tennessee, and we’ve got like probably 10,000 people only here, but we have a support group. What more for big cities. Find something, find a support group. Jon:
23 minutes | Dec 4, 2018
With Steve Moran
https://youtu.be/CvIgzSt6SHo The thing that gets most businesses (including Senior Living Providers) into trouble more than anything else is assuming the way things worked before will continue to work. How do great Senior Living providers become even better? Do they need access to more and new information, or do they need an environment where they can look at existing conditions in different ways? Where can Senior Living providers…and vendors that serve them, go to ask hard questions and tackle difficult issues? Steve Moran is a nationally known and sometimes controversial writer and speaker in the senior living industry. He publishes the online senior living website Senior Housing Forum where the core value is to publish articles, videos, podcasts and other resources that help senior living providers do a better job serving residents, team members and the local marketplace community. He has developed and operated large and small senior living communities and has worked with senior living communities to create better more productive cultures. Learn more about Steve https://youtu.be/Q9YFIj98NVE SeniorHousingForum.net Senior Housing Forum is a website that is focused on publishing articles that are of interest to developers and operators of senior living communities. There are 6 fundamental principals behind Senior Housing Forum We are Not Primarily a News Source – There are already several great free and paid sites that provide current senior living news, we are more focused on asking two questions: What does it mean? How will it impact the industry? We Question Everything – The thing that gets industries and businesses into trouble more than anything else is assuming the way things worked before (something that may in itself be an assumption that is not true) will continue to work. We ask hard questions and tackle difficult issues. We Love Comments – It is of course great fun to get comments that agree with what our writers say, but we love contrary positions even more. It is those comments that make the industry better. We Don’t Moderate Comments – If you write a comment it will get published (unless of course it is SPAM and we have a pretty good filter for that.) Since we published our first article we have not removed more than one or two comments and never removed a comment because the opinion was contrary. We Are Curious People – All of the regular writers are very curious people who know they don’t know it all. We are always learning and challenging our own assumptions. We are Not Perfect – Because of this we welcome comments, suggestions and criticisms and corrections of typos. Good Word for Caregivers God loves caregivers. Did you know that? Remember, he’s one too. Say, it’s good to share some good news with you, particularly if you’re feeling a little bit blah, and that can happen. When you’ve expended your energies and you’ve gone beyond and you’ve given and you’ve given and then you had to give some more and you weren’t quite ready for that and you’re just into the blahs. Well, let me tell you something. They that wait upon the Lord shall renew their strength. Well, they will mount up with wings as eagles, they will run and not be weary, they shall walk and not faint. Maybe you feel weary and faint and the blahs have taken over. What do you do? Wait on the Lord. What does that mean, wait? Well, I think for one thing, it means linger in his presence. Stay in his presence for a while. I know we live and move and have our being in him, but I mean consciously place yourself in the presence of God so that he can help you, then you can have other things happening for you that will be such a blessing in your life when you get rid of the blahs and you enjoy the presence of the Lord. It’ll mean a lot to you. I encourage you to do it today. Right now’s a good time. God cares for caregivers. Remember, he’s one too. Full Transcript Welcome back. Steve Moran is a nationally known and sometimes controversial writer and speaker in the senior living industry. He publishes the online senior living website, Senior Housing Forum, where the core value is to publish articles, videos, and podcasts that help senior living providers do a better job serving residents, team members, and the local marketplace community. He has developed and operated large and small senior living communities and has worked with senior living communities to create better, more productive cultures. Steve, welcome to the show. Steve Moran: Thank you very much, Jon. I’m excited to be chatting with you today. Jon: Well, we’re excited to have you here. So, first question, let’s start with how and why. How did you get into this industry? And why did you get out and back in again? Steve Moran: Sure. Well, I could probably take up the whole podcast just answering that question, so I’ll give you a very abbreviated version of it. I graduated from college and was really intrigued by the real estate industry, got a real estate license, went to work, starting selling real estate, and honestly, I had an amazing first year. I made a ton of money, I was so excited, and then we had the very first, before probably you were born, oil crisis, economic crisis, and mortgage rates went to 18% and nobody bought anything. Jon: Yeah. Steve Moran: And so, I was desperate and I ran across somebody who had bought a little 15 bed board and care in northern California and they were making money on it, and at first, I couldn’t believe it and I looked at the numbers and so I thought, well I can do that too. And so, I bought some buildings and built some buildings, but I was too young, not smart enough, under capitalized, mostly wasn’t smart enough, and my whole little empire came crashing down around my head. It was a horrible, horrible experience. Did some work for some other people in the arena, and then I got the opportunity to go get rich in Silicone Valley. Jon: Oh, great. Steve Moran: Yeah, right? Jon: Right. Steve Moran: So, my goal was like at 41, 42, I was going to become a millionaire with stock options and then I could just retire and travel the world. Well, again, my timing wasn’t so good, so I got there just a little before the big crash. Always made an okay living there, didn’t like it very much through, and I, about four, five years ago, actually I guess it was more than that, about seven and a half, maybe eight years ago, we decided to make, kind of, a shift in our life and I wanted to actually go out and come back into senior living industry because where really my passion was. And so, I went looking for a job, and as I was going through this process, I crossed paths with a guy who I was friendly with in the technology space who’d started a blog in the technology world. Did a little bit of work for him, and as I was making this transition, I thought, you know I can write. I wonder if I can start a blog in the senior living space? So I went to work for a company called Vigil Health Solutions that sells Help I Can’t Get up Systems for senior living communities, and the same week, I went to work for them, I wrote my first blog and I was back in the industry. Jon: Wow. And was that blog, was that what become Senior Housing Forum? Steve Moran: Yep. It was actually always Senior Housing Forum. It looked a lot different back then. It was a … I went out and bought a $5.00 a month hosting plan and bought myself a little bit of Word Press and put like the most basic theme in that I could use and I could manage, and I think the first article I ever wrote, I was just doing one a week, and the first article I ever wrote had about 30, 40 people who read it and that was mostly friends and family, but I guess they kept inviting people to read it and it grew and grew and grew, and after actually about 24 months, I realized that I was working for Vigil, they allowed me to grow this thing, and it did help in my business development with them and I was in the blog and it, all of sudden, become sort of this full time job on its own. It was making a good living for me and I just couldn’t do both things, and so I quit with Vigil. They’re still a great sponsor for us. We have a very, very friendly relationship and this has been my full time gig for, I guess, four and a half, five years now. Jon: So, who is your target audience? When you’re writing Senior Housing Forum, and for this podcast, who would be the perfect person that we want to chat with? Steve Moran: Yeah, that’s a great question. And so, the target has always been the C suite down to about the executive director, marketing level person. And the idea behind it is that we want to publish content that’s going to help providers do a better job, and do a better job can mean lots of things. It might mean doing sales and marketing better, it might mean providing a better life enrichment program, it might mean treating team members better because that turns into better care, that might mean doing a better job in thinking about how you do your capital and your financing. And so, it means actually lots of things and we kind of touch on all those arenas and we touch on stuff that’s hard sometimes. Jon: One of the things, as I was looking at your website, that really distinguishes you guys is that fact that you’re, not only do you sort of challenge kind of traditional thinking and the status quo, but you’re very open to learning. I don’t know if maybe that comes from your technology background of always trying, but what is it that you’re, by having that philosophy, what is that you’re trying to establish? How do you want to be different in the industry? Steve Moran: So, I think the biggest thing that makes us different, so fundamentally, and I’ve already talked about this, is we’re primarily
17 minutes | Dec 4, 2018
With Christine Certain
Telehealth is an area of tremendous innovation. With the advancements in technology in recent years, world-class healthcare is becoming readily available in many hard to reach and underserved areas of our country. Behavorial Healthcare can never get enough attention. Often, it is a part of health that we forget about and then suffer from later as it manifests. Christine Certain serves as the Senior Director of Clinical Impact and Business Development at Children’s Home Society of Florida. She is a leader in innovative healthcare solutions and is responsible for overseeing clinical partnerships that increase efficiencies and drive the impact of health services. Christine led the implementation of telehealth business lines with more than 200 therapists and physicians. She is a recognized expert on breaking down barriers to care for Florida’s most underserved children.
28 minutes | Nov 30, 2018
With Guillermo Ramas
As a Chief Medical or Compliance Officer, your work demands extreme attention to detail. In addition to the new technologies that are coming online on a daily basis, you have to manage the technologies that you are currently using. Despite technology innovator’s best efforts, recalls are and will continue to be a reality. Today, we’re going to have coffee with Guillermo Ramas and a conversation that focuses on improving care. We’re having coffee with Guillermo Ramas. Guillermo is developing healthcare innovations through data and technology. His company, Notisphere is helping healthcare professionals manage recall events and giving them back hundreds of hours of their time while reducing costs, and increasing patient safety.
31 minutes | Nov 27, 2018
With Jim Comer
For many family caregivers, the question each day is “how do I survive caregiving.” Today, we’re going to share not only how to “survive” caregiving, but how to survive with Sanity and a Sense of Humor. Our guest is going to share Real life stories, practical tips, and how healing humor will help you communicate better with your loved one. After his father suffered a massive stroke and his mother was diagnosed with Alzheimer’s, Jim found himself overnight in the Reverse Role of his Parents Parent. In ten years of caregiving, he’s learned to deal with hospitals, insurance companies, rehab centers, his father’s deafness and his mother’s dementia. Through it all Jim has kept his sanity and sense of humor…and in the process he forged a deeper, more intimate relationship with his parents.
39 minutes | Nov 26, 2018
With Keith Freeman
Right now, the caregiving industry is having problems meeting the demand for care. There are not enough caregivers or people going into the field of caregiving, which pushes up the wages for the entire industry. Caregivers are also expected to know a unique combination of specialized skills to get the job done. Similar to nursing, caregivers are required to complete continued education and are expected to work difficult hours. As a result, caregivers are moving into different industries and choosing different career paths.
24 minutes | Nov 25, 2018
With Barbara Barber
If you’re a family caregiver the thought of evaluating Assisted Living options can be overwhelming. Which facility is right for you and your loved ones? What questions do you need to ask other members of the family? How do you know if the facility is being run properly? You need the assistance of an expert that can help you navigate the process, and today, we are going to have that conversation with someone that has over 20 years of experience in the Assisted Living business and has helped thousands of families Navigate the Steps to find the right Senior Care for their loved one.
25 minutes | Oct 24, 2018
With Dennis McIntee
The Life of a Professional Caregiver can often be full of drama. The ups and downs of an emotional roller coaster that we experience each day with those we care for can create drama in the workplace. Today, we’re going to have coffee with Dennis McIntee. He’s the “Drama Free Guy.” He has helped hundreds of healthcare organizations transform their cultures by eliminating workplace drama. Dennis travels extensively working with leaders to uncover constraints and build roadmaps for growth to increase their bottom-line performance. As an expert in creating drama-free teams, he assists leaders in leveraging their time and resources more effectively through strategic planning. In short, Dennis is a caregiver for caregivers. Welcome to the show, Dennis.
27 minutes | Oct 16, 2018
With Audette Rackley
Are you able to still laugh? I sure hope so. Well, you are listening to Coffee with Jon, Caregiver Success. We’re all about inspiring stories. Today we’re going to have coffee with Audette Rackley. Now, Audette is the author of “I Can Still Laugh, Stories of Inspiration and Hope from Individuals Living with Alzheimer’s.” In her book she shares the stories of 13 men and women and their personal struggles with Alzheimer’s and other forms of dementia. Now, you will be inspired by learning their secret that minimizes the effects of their illness and allows them to continue to live exciting, active lives.
32 minutes | Oct 11, 2018
With Mary Anne Connolly
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27 minutes | Oct 5, 2018
With Dr. Leanne Young
From the battlefield to brain health. Healthcare Technology innovation comes from many different sources. Learn how lessons treating wounded soldiers led one engineer to move from developing equipment to protect the brain to leading a team dedicated to making the brain healthy. After more than 20 years in engineering, Leanne Young joined the Center for BrainHealth to lead its Brain Performance Institute. Prior to joining the Brain Performance Institute, Leanne ran a division of Applied Research Associates, as a defense contractor, and helped establish human vulnerability as a core business area for that company. She worked with the Defense Advanced Research Projects Agency (DARPA) to lead the first clinical trials of blast-induced brain injuries and, working with the Office of Naval Research, she led the development of a computer model for planning the medical response to a blast attack on a ship.
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