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Coaching for Leaders
35 minutes | 3 days ago
501: How to Build a Coaching Culture, with Andrea Wanerstrand
Andrea Wanerstrand: Microsoft & International Coach Federation Andrea Wanerstrand is a leadership coach and head of Microsoft Worldwide Learning Coaching Programs. Andrea has 15+ years of international experience in organizations ranging from 50 to over 150,000+ employees. She has a multi-industry background including technology solutions and services, business management consulting, and telecommunications. Andrea’s expertise is in leading the development and management of large-scale global coaching & leadership development programs specializing in customer centric organizations. In addition to leading the global coaching programs at Microsoft, she is an International Coaching Federation (ICF) PCC certified leadership coach, serves as a current Board Member on the ICF Global Board of Directors, and is a Fellow at the Institute of Coaching – Harvard McLean. In this conversation, Andrea and I discuss how the conversation about coaching culture started at Microsoft and how they began to bring this intention into practice. Plus, she shares what worked in designed programs for Microsoft leaders that helped in developing coaching skills and support the success of the entire organization. Key Points In their report on Building a Coaching Culture with Managers and Leadership, the International Coach Federation and Human Capital Institute say: Organizations with a strong coaching culture report recent revenue above their industry peer group (51% of organizations compared to 38% of other responding organizations). Sixty-four percent of respondents in organizations with strong coaching cultures report the presence of all three modalities, compared to 33% of respondents in organizations without strong coaching cultures. Three modalities of coaching: Coaching Services: formal global solutions for engaging with point in time development focused coaching (can leverage internal or external coaches). Coaching Capabilities: in the moment leadership behavior that facilitates empowerment, learning and activates a growth mindset. Coaching Champions: A common framework and approach to create and support a community of leaders/manager as well as internal coaches who are held to common standards and practices fostering coaching capabilities. Resources Mentioned Andrea Wanerstrand Related Episodes How to Improve Your Coaching Skills, with Tom Henschel (episode 190) These Coaching Questions Get Results, with Michael Bungay Stanier (episode 237) Move Coaching from Theory to Practice, with Jason Weeman (episode 493) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
38 minutes | 10 days ago
500: Four Habits That Derail Listening, with Oscar Trimboli
Oscar Trimboli: Deep Listening Oscar is a mentor, coach, speaker, and author. He was a director at Microsoft for over a decade and headed up the MS Office division in Australia. Today, Oscar works with leadership teams and their organizations on the importance of clarity to create change, how to embrace the digital economy, and the role values play in the achievement of your purpose. He is the author of Deep Listening: Impact Beyond Words*. In this conversation, Oscar details the four habits that tend to derail our listening. We explore the patterns and behaviors of each habit, and how we can work to do better. Plus, Oscar invites us to notice feelings instead of words — as well as HOW people are saying things, not just WHAT they are saying. Key Points Four habits that derail listening: Dramatic Listener They get engrossed in the emotion and want to become an actor in it. Dramatic listeners tend to get caught up in the problem so much so that they don’t hear the idea or the solution. They may come away from an interaction feeling like they’ve really connected when in fact, they haven’t. Interrupting Listener We notice these people the most. They are coming from a place of concern and tend to listen to fix and solve the problem. They finish sentences wrongly and many listen for places to jump in as much as they are listening for the words. Lost Listener These listeners tend to zone out and appear not present. Lost listeners may be focused on something else. Technology devices have the potential to distract them substantially. Shrewd Listener These listeners are solving the current problem and also the next problem. They may create problems in their own mind that aren’t even what speaker said. They are smart enough not to interrupt, and often appear very engaged, but are not necessarily listening. Resources Mentioned Oscar’s Listening Quiz Deep Listening: Impact Beyond Words* by Oscar Trimboli The Four Villains of Listening (Deep Listening podcast) Book Notes Download my highlights from Deep Listening in PDF format (free membership required). Related Episodes The Way to Have Conversations That Matter, with Celeste Headlee (episode 344) Get Better at Deep Listening, with Oscar Trimboli (episode 408) The Way to Be More Coach-Like, with Michael Bungay Stanier (episode 458) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
34 minutes | 17 days ago
499: The Way to Make Better Decisions, with Annie Duke
Annie Duke: How to Decide Annie Duke is an author, corporate speaker, and consultant in the decision-making space. As a former professional poker player, Annie won more than $4 million in tournament poker before retiring from the game in 2012. Prior to becoming a professional player, Annie was awarded a National Science Foundation Fellowship to study Cognitive Psychology at the University of Pennsylvania. She is the co-founder of The Alliance for Decision Education, a non-profit whose mission to improve lives by empowering students through decision skills education. Annie is the author of Thinking in Bets* and her newest book, How to Decide: Simple Tools for Making Better Choices*. Key Points Better decision-making aims to reduce resulting and hindsight bias. Avoid using a pro/cons list in decision-making, as it tends to reinforce biases you already have. Use a decision tree to document potential decisions, possible outcomes, and the likelihood those outcomes will occur. More people being involved in a decision is helpful, assuming you are actually leveraging each person’s independent thinking. Negative thinking will help you foresee potential problems along the path of your decision so you can do a better job of mitigating issues before they occur. Resources Mentioned How to Decide: Simple Tools for Making Better Choices* by Annie Duke Thinking, Fast and Slow* by Daniel Kahneman The Checklist Manifesto: How to Get Things Right* by Atul Gawande The Alliance for Decision Education Book Notes Download my highlights from How to Decide in PDF format (free membership required). Related Episodes How Women Make Stronger, Smarter Choices, with Therese Huston (episode 255) How to Approach Corporate Budgeting, with Jody Wodrich (episode 355) How to Ask Better Questions, with David Marquet (episode 454) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
27 minutes | 24 days ago
498: Creating Management Structure, with Bonni Stachowiak
Bonni Stachowiak: Teaching in Higher Ed Bonni Stachowiak is the host of the Teaching in Higher Ed podcast, a professor of business and management at Vanguard University, and my life partner. Prior to her academic career, Bonni was a human resources consultant and executive officer for a publicly traded company. She is the author of The Productive Online and Offline Professor: A Practical Guide*. Listener Questions Rajat asked us about the best ways to create management structures in his organization. Cathy wondered how we let things go in moments of personal frustration. Janet asked advice for forming and sustaining business partnership and alliances. Resources Mentioned Leadership and Self-Deception: Getting Out of the Box* by The Arbinger Institute Scaling Up: How a Few Companies Make It…and Why the Rest Don’t* by Verne Harnish Traction: Get a Grip on Your Business* by Gino Wickman Clockwork: Design Your Business to Run Itself* by Mike Michalowicz Good to Great: Why Some Companies Make the Leap…And Others Don’t* by Jim Collins Related Episodes Three Keys to Effective Business Alliances, with Aaron Kent (episode 162) How to Create Team Guidelines, with Susan Gerke (episode 192) The Truth and Lies of Performance Management, with Michael Bungay Stanier (episode 361) Performance Measurement That Gets Results, with Stacey Barr (episode 419) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
40 minutes | a month ago
497: The Way Into Difficult Conversations, with Kwame Christian
Kwame Christian: Negotiate Anything Kwame Christian is the Director of the American Negotiation Institute and business lawyer at Carlile Patchen & Murphy. His popular TED talk is titled Finding Confidence in Conflict. Today, he’s working extensively with organizations to help them improve their skills on negotiation and conflict resolution. Kwame hosts the top negotiation podcast, Negotiate Anything and is the author of the book Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life*. Key Points Use the compassionate curiosity framework: Acknowledge and validate emotions Get curious with compassion Joint problem solving If a difficult situation needs to be discussed, giving a heads up to the other party in advance helps them to work through the initial, emotional reaction and reset for a more productive conversation. Separating conversations about the content or service being offered from the deal itself can be useful to focus energy in the right places at the right time. This is especially useful for creative folks or those who might be highly sensitive to negotiations. When dealing with someone who is not behaving well, use the phrase “The problem is…” as a transition point that provides you more agency in the conversation. Resources Mentioned Free Negotiation Guides from Kwame Negotiate Anything podcast Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life* by Kwame Christian Book Notes Download my highlights from Finding Confidence in Conflict in PDF format (free membership required). Related Episodes An Astronaut’s Guide To Life On Earth, with Chris Hadfield (episode 149) The Way to Have Conversations That Matter, with Celeste Headlee (episode 344) How to Find Confidence in Conflict, with Kwame Christian (episode 380) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
35 minutes | a month ago
496: How to Generate Quick Wins, with Andy Kaufman
Andy Kaufman: People and Projects Podcast Andy is a keynote speaker and author on leadership and project management. He’s President of the Institute for Leadership Excellence & Development and works with organizations around the world, helping them improve their ability to deliver projects & lead teams. He’s also a certified Project Management Professional (PMP®) and a member of the Project Management Institute (PMI®). Andy is author of Navigating the Winds of Change: Staying on Course in Business & in Life, Shining the Light on The Secret and an e-book entitled How to Organize Your Inbox & Get Rid of E-Mail Clutter and he’s the host of the People and Projects Podcast. Key Points Change is inevitable — and should not be viewed as the enemy. Often, our training and education tends to lead us towards not thinking in the terms of quick wins. Agile is about incremental delivery. Frequency is valued. Our bias should be towards shorter intervals. Quick wins ultimately help you generate much faster feedback, leading to future steps. Resources Mentioned People and Projects Podcast by Andy Kaufman Related Episodes How to Succeed with Leadership and Management, with John Kotter (episode 249) The Path of Humble Leadership, with Edgar Schein and Peter Schein (episode 363) How to Pivot Quickly, with Steve Blank (episode 476) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
39 minutes | a month ago
495: How to Get Noticed on LinkedIn, with Stephen Hart
Stephen Hart: Trailblazers.FM Stephen is the host of the podcast Trailblazers.FM, helping entrepreneurs and leaders build amazing personal brands that are impactful, relatable and profitable. He features the stories of brilliant Black men and women – to help teach actionable strategies, valuable tactics and innovative tools that they can use on the journey to becoming transformative trailblazers. He’s also the creator of Brand You Academy* which helps busy, heart-centered entrepreneurs and leaders through a proven step by step process to build an amazing personal brand that is authentic, impactful and profitable. Use coupon code CFL200 if you decide to dive in on Stephen’s course. In this conversation, Stephen and I go beyond creating a LinkedIn profile and discuss how to be more proactive on LinkedIn. By writing articles, creating short videos, or even streaming, you can gain organic attention on LinkedIn that isn’t always as accessible on other social media platforms. We discuss some of the key strategies to start and sustain a presence on LinkedIn. Key Points Articles can be used effectively to create content if you’re not yet ready for video, but still interested in building your personal brand. Consider a series of articles or other content that highlight your personal brand and speak to your leadership credibility. Use short videos (3-5 minutes) to tell a story that leads to a call to action. LinkedIn videos typically get more organic views than other social platforms. Live videos or steaming engage real-time conversations to have dialogue that invites relationships to go further. Resources Mentioned Brand You Academy* (use coupon code CFL200 for $200 off) Related Episodes How to Write a Killer LinkedIn Profile, with Brenda Bernstein (episode 285) Permission to Be Yourself, with Bar Schwartz (episode 414) Find Your Leadership Voice, with Johanna Nalau (episode 420) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
37 minutes | 2 months ago
494: Embracing Management and Empathy, with Bonni Stachowiak
Bonni Stachowiak: Teaching in Higher Ed Bonni Stachowiak is the host of the Teaching in Higher Ed podcast, a professor of business and management at Vanguard University, and my life partner. Prior to her academic career, Bonni was a human resources consultant and executive officer for a publicly traded company. She is the author of The Productive Online and Offline Professor: A Practical Guide*. Listener Questions Liz wondered how a manager can empathize with an employee while continuing to uphold the businesses needs. Chris asked about fostering innovation while maintaining business efficiency. Colette wanted to know what activity was most helpful for us to decide the next direction of our careers. Dave and Bonni asked each other about what is giving life right now, and what is taking life away. Resources Mentioned 7 Habits of Highly Effective People* by Stephen Covey Design Thinking Methods: Affinity Diagrams by Matthew Weprin Related Episodes How to Lead Part-Time Staff, with Chris Deferio (episode 289) How to Work With an Executive Recruiter, with Becky deSouza (episode 406) How to Build an Invincible Company, with Alex Osterwalder (episode 470) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
39 minutes | 2 months ago
493: Move Coaching from Theory to Practice, with Jason Weeman
Jason Weeman: Upwork Jason Weeman works to build meaningful relationships by creating experiences that are inspiring and transformational. He has worked for some of the top brands in the world, including Apple, LinkedIn, and Upwork. Today, he is the head of corporate learning and development at Upwork. One of the key areas of focus for his team and him is building a coaching culture. In this conversation, Jason and I discuss how his team was a catalyst for coaching culture at Upwork. We discuss what worked to influence culture in this way, what didn’t work, and the lessons they learned along the way. Key Points Be lazy, be curious, be often. -Michael Bungay Stanier Organizations are trying to create a culture for coaching, but not giving the feedback. The stronger that we develop a sense of common language on feedback, the better we get on quality. People sometimes don’t believe it should be so simple…so they try to make coaching development too complicated. Resist the urge to focus too much on data and tracking. Significant buy-in from executive leadership is critical for the success of a coaching program like this. Also, having a culture of “we” being in this together makes all the difference. Resources Mentioned Life at Upwork The Coaching Habit workshop The Last Feedback Workshop You’ll Ever Need Related Episodes These Coaching Questions Get Results, with Michael Bungay Stanier (episode 237) How to Get the Ideal Team Player, with Patrick Lencioni (episode 301) How to Create an Unstoppable Culture, with Ginger Hardage (episode 350) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
31 minutes | 2 months ago
492: Make Your Dream Real, with Mikaila Ulmer
Mikaila Ulmer: Bee Fearless Mikaila Ulmer is a 15-year-old social entrepreneur, bee ambassador, educator and student. She founded her Me & the Bees Lemonade business when she was just four years old, and over the past decade has sold over 1 million bottles across 1,500 stores in the United States. Her appearance on Shark Tank at age nine scored a $60,000 investment from Daymond John. Mikaila has established herself as a voice of guidance for others, appearing on Good Morning America, The Today Show, 20/20, ABC World News Tonight, and many other venues. She was selected as one of Time magazine’s 30 Most Influential Teens and for Ebony Magazine’s Ebony Power100 #Black Excellence. She is the author of the new book, Bee Fearless: Dream Like a Kid*. In this conversation, Mikaila discuss what inspired her to start her business and the importance of a larger mission behind work. She talks about the importance of passion, balancing her work with her schooling, and how to support kids in doing great things. Plus, she shares what she’s learned along the way on turning a dream into reality. Key Points Turn adversity into advantage. It’s more enjoyable to build a business when you not only have hands-on experience and know-how, but passion. Big news needs to be approached with careful consideration. Aim to be good and kind in running a business. Resources Mentioned Bee Fearless: Dream Like a Kid* by Mikaila Ulmer Related Episodes How to Transform Your Limitations Into Advantages, with Mark Barden (episode 207) How Leaders Build, with Guy Raz (episode 491) If You Build It, They Will Come (Dave’s Journal) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
38 minutes | 2 months ago
491: How Leaders Build, with Guy Raz
Guy Raz: How I Built This Guy Raz is the creator and host of the popular podcasts How I Built This, Wisdom from the Top, and The Rewind on Spotify. He’s also the co-creator of the acclaimed podcasts TED Radio Hour and the children’s programs Wow in the World and Two Whats?! and a Wow!. He’s received the Edward R. Murrow Award, the Daniel Schorr Journalism Prize, the National Headliner Award, and many others. In 2017, Guy became the first person in the history of podcasting to have three shows in the top 20 on the Apple Podcast charts. He’s the author of the new book, How I Built This: The Unexpected Path to Success From the World’s Most Inspiring Entrepreneurs*. In this conversation, Guy and I discuss what he’s discovered from interviewing the world’s most successful entrepreneurs on How I Built This. We profile a few of the insightful stories that he’s captured in his new book and dispel some of the common myths. Plus, we explore how happiness and kindness play such an important role in building something new. Key Points Successful entrepreneurs are able to make the distinction between what is actually dangerous and what is just scary. We often think about entrepreneurs as solo leaders, but almost always there is a critical partner who complements their strengths. It is common for entrepreneurs to have a day job or other fallback plan as they start something new. Money is important, but it’s almost never the driving factor motivating entrepreneurs who have success in the long-run. Kindness takes leaders a long way when starting a business. Resources Mentioned How I Built This: The Unexpected Path to Success From the World’s Most Inspiring Entrepreneurs* by Guy Raz How I Built This podcast Book Notes Download my highlights from How I Built This in PDF format (free membership required). Related Episodes How to Be a Non-Conformist, with Adam Grant (episode 238) Ideas Worth Stealing From Top Entrepreneurs, with Dorie Clark (episode 318) How to Be a Happier Person, with Neil Pasricha (episode 334) Serve Others Through Marketing, with Seth Godin (episode 381) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
31 minutes | 3 months ago
490: Leadership Through Consistency, with Joseph Getuno
Joseph Getuno Joseph is a finance director based in Mauritius. He’s a longtime listener from the show and a member of the Coaching for Leaders Academy. In this conversation, Joseph and I discuss how he captures ideas from audio podcasts and motivates himself to implement what he’s discovered. We also highlight the value in establishing team guidelines, zeroing in on self-awareness, and the power of consistency. Plus, he highlights the work of key experts that have sharped his own leadership development. Key Points Listen to an audio podcast one time through. Then, review a second time at higher speed to capture the key ideas from the conversation. Insights and ideas are a starting point, but of little value without action. Find a way to support daily action in your development. Establishing team guidelines can change the entire dynamic of culture in the organization. Consistency isn’t a flashy word, but it’s a key factor in how much movement you’re able to create as a leader. Related Episodes How to Create Team Guidelines, with Susan Gerke (episode 192) How to Build Psychological Safety, with Amy Edmondson (episode 404) The Way to Be More Self-Aware, with Tasha Eurich (episode 442) The Value of Being Uncomfortable, with Neil Pasricha (episode 448) How to Motivate Leaders, with John Maxwell (episode 452) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
40 minutes | 3 months ago
489: Responding to an Acquisition, with Bonni Stachowiak
Bonni Stachowiak: Teaching in Higher Ed Bonni Stachowiak is the host of the Teaching in Higher Ed podcast, a professor of business and management at Vanguard University, and my life partner. Prior to her academic career, Bonni was a human resources consultant and executive officer for a publicly traded company. She is the author of The Productive Online and Offline Professor: A Practical Guide*. Listener Questions Dustin asked us about how to handle going through a merger or acquisition. Melanie wondered what our biggest learning curve was when we were new managers. Taryn wanted to know the best ways to track goals and progress when doing internal coaching. Resources Mentioned Difficult Conversations by Seth Godin (Akimbo podcast) Productivity Tools by Bonni Stachowiak Monday.com OmniFocus Related Episodes The Path of Humble Leadership, with Edgar Schein and Peter Schein (episode 363) How to Build Psychological Safety, with Amy Edmondson (episode 404) Appeal to the Nobler Motive (Dave’s Journal) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
34 minutes | 3 months ago
488: Leadership Means You Go First, with Keith Ferrazzi
Keith Ferrazzi: Leading Without Authority Keith Ferrazzi is the founder and CEO of Ferrazzi Greenlight, a management consulting and team coaching company that works with many of the world’s biggest corporations. A graduate of Harvard Business School, Keith rose to become the youngest CMO of a Fortune 500 company during his career at Deloitte, and later became CMO of Starwood Hotels. Keith is a frequent contributor to Harvard Business Review, Forbes, and Fortune and the #1 New York Times bestselling author of Who’s Got Your Back* and Never Eat Alone*. He’s the author of the new book, Leading Without Authority: How the New Power of Co-Elevation Can Break Down Silos, Transform Teams, and Reinvent Collaboration*. In this conversation, Keith and I discuss the importance of co-elevation in leadership. We also explore the six deadly sins that leaders should avoid — and discuss why it’s all on you, especially at the start. Key Points Six deadly excuses leaders should avoid: Ignorance: there’s no excuse to sit back and do nothing. Laziness: do not abdicate your responsibility to lead. Deference: beware hiding the truth just to defer to the organizational chart. Playing the victim: avoid running away or resigning to self-pity. Cowardice: if someone scares you, it’s probably an opportunity to grow. Indulgence: stop indulging resentments as they often hold back your career and limit personal and professional success. Resentment leaves us blind and powerless; it’s been compared to drinking poison and hoping the other person will die. Book Notes Download my highlights from Leading Without Authority in PDF format (free membership required). Related Episodes The Choice for Compassion, with Edith Eger (episode 336) How to Motivate Leaders, with John Maxwell (episode 452) How to Create Great Relationships, with Colleen Bordeaux (episode 455) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
32 minutes | 3 months ago
487: Saying Yes to Big Challenges, with Elizabeth Cousens
Elizabeth Cousens: UN Foundation Elizabeth is the President and Chief Executive Officer of the United Nations Foundation, leading the Foundation’s next generation of work to support the United Nations. She is a diplomat and thought leader who has worked on the frontlines of peace processes, played an influential role in UN policy innovations from peacebuilding to the Sustainable Development Goals, and helped build public-private partnerships to solve global challenges at scale. Before joining the Foundation, Elizabeth served for several years at the U.S. Mission to the UN in New York. She was Principal Policy Advisor and Counselor to the Permanent Representative of the United States to the United Nations and later served as the U.S. Ambassador to the UN Economic and Social Council and Alternate Representative to the UN General Assembly. In this conversation, Elizabeth and I discuss the short and long term goals of the UN Foundation. In addition, we explore how Elizabeth’s team raised $200 million in the face of COVID-19, how she works with impatient optimists, and the importance of leading with kindness. Key Points The COVID-19 Solidarity Response Fund has raised over $200 million for relief efforts. Leaders should work to lead with kindness in every sector. Many high-performing leaders are natural impatient optimists, always pushing for change. COVID-19 is front of mind for most of us, but we cannot let it override our organization’s strategic goals. Resources Mentioned COVID-19 Solidarity Response Fund for WHO Elizabeth Cousens Has Raised Over $200 Million for the World Health Organization (Mostly) in Her Pajamas Related Episodes Leadership in the Midst of Chaos, with Jim Mattis (episode 440) How to be Diplomatic, with Susan Rice (episode 456) How Great Teams Find Purpose, with David Burkus (episode 481) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
39 minutes | 3 months ago
486: Three Stories to Tell During Uncertainty, with David Hutchens
David Hutchens: The Storytelling Leader David Hutchens help leaders find and tell their stories. Stephen M.R. Covey says, “David has the ability to convey key messages in a way that is both simple and profound.” He has taught the Storytelling Leader program all over the world at some of the most influential organizations — and he’s written many books, including most recently the Circle of the 9 Muses* and The Leadership Story Deck*. He is the co-creator with Susan Gerke of the GO Team program. In this conversation, David and I explore the importance of storytelling, especially during uncertain times. David teaches us the framework of the kinds of stories leaders can tell for continuity, novelty, and transition. Leaders can use one of all of these frameworks to help connect and inspire during difficult times. Key Points The continuity story highlights identity, values, and founding principles — things that will never change. Example: What’s a time we held our values, even though it came with a cost? The novelty story shows what is new and focuses attention on innovation and possibility. Example: What’s a time you saw something valuable that we don’t have here? But imagine if we did. The transition story dives in on change and learning — and illuminates a journey of shared progress. Examples: What’s a time you saw someone make a personally courageous decision to change? We tried something, it didn’t work, and we learned something valuable. Here’s a time we solved a tough problem. Resources Mentioned GO Team program Leadership Story Deck* by David Hutchens Circle of the 9 Muses: A Storytelling Field Guide for Innovators and Meaning Makers* by David Hutchens David’s email: David@DavidHutchens.com Related Episodes How Storytelling Helps You Lead, with Sandie Morgan (episode 51) The Four Critical Stories Leaders Need For Influence, with David Hutchens (episode 148) Practical Storytelling That Isn’t Awkward, with David Hutchens (episode 228) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
33 minutes | 3 months ago
485: What Effective Delegation Looks Like, with Michael Byrne
Michael Byrne: Silverman Shin & Byrne Michael is an attorney and partner at Silverman Shin & Byrne in New York, one of the largest minority owned law firms in the State of New York. Michael’s primary areas of focus include tort and commercial litigation defense. He serves clients in a broad range of matters, including attorney malpractice, personal injury torts, insurance, business formation, securities and cyber liability claims. He is a member of the New York State Bar Association and of several committees. Michael is also a member of the Puerto Rican Bar Association and the Defense Research Institute. He provides legal advice to various civic associations and youth ice hockey organizations in Long Island. He’s also a member of the Coaching for Leaders Academy. Key Points Trying to do everything yourself in leadership is like mowing a lawn with a pair of scissors. A critical shift for leaders to make is “time of possession” in the conversation. Work to have the other party speaking more. The answers people give to my questions are the answers to their own questions. Delegating well means that more time emerges to support others with skill development. Making time to be present for people also allows you more time for deep work. Resources Mentioned Michael Byrne on LinkedIn Silverman Shin & Byrne Related Episodes These Coaching Questions Get Results, with Michael Bungay Stanier (episode 237) Effective Delegation of Authority, with Hassan Osman (episode 413) How to Ask Better Questions, with David Marquet (episode 454) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
39 minutes | 4 months ago
484: Where to Start on Subscriptions, with Robbie Kellman Baxter
Robbie Kellman Baxter: The Forever Transaction Robbie helps companies leverage subscription pricing, digital community and freemium to build deeper relationships with customers. She has been quoted on business issues in the Wall Street Journal, The New York Times, Consumer Reports, and many others. She has created and starred in eight video courses in collaboration with LinkedIn Learning on business topics ranging from innovation to customer success and membership. She is the author of The Membership Economy*, a book that has been named a top 10 marketing book of all time by BookAuthority. She recently released her new book, The Forever Transaction: How to Build a Subscription Model So Compelling, Your Customers Will Never Want to Leave*. In this conversation, Robbie and I discuss the shift to subscriptions and memberships in many industries in recent years. We address implications for leaders who are considering strategy on making changes to how they do business — as well as some of the tactical steps. Finally, Robbie highlights some of the myths and best practices when beginning with subscriptions. Key Points There’s been a significant shift to memberships and subscriptions in recents years in many industries. It’s critical for organizations considering a move in this direction to create and articulate a forever promise. Be cautious about simply building existing products and services under a membership banner. It’s critical to speak to your best customer. Beware of treating members worse than strangers or taking advantage of your most loyal customers. Resources Mentioned Free downloads of Robbie’s keynote presentation slides, membership manifesto, and book chapter. Book Notes Download my highlights from The Forever Transaction in PDF format (free membership required). Related Episodes How to Start Seeing Around Corners, with Rita McGrath (episode 430) How to Build an Invincible Company, with Alex Osterwalder (episode 470) How to Pivot Quickly, with Steve Blank (episode 476) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
30 minutes | 4 months ago
483: How to Start in Leadership, with Bonni Stachowiak
Bonni Stachowiak: Teaching in Higher Ed Bonni Stachowiak is the host of the Teaching in Higher Ed podcast, a professor of business and management at Vanguard University, and my life partner. Prior to her academic career, Bonni was a human resources consultant and executive officer for a publicly traded company. She is the author of The Productive Online and Offline Professor: A Practical Guide*. Listener Questions Kierstin asked for suggestions (books, individuals) for starting her leadership journey — and also how to navigate leading people who are older than her. Bridgette wondered if we had suggestions on funding priorities, vision, and bringing others into leadership roles. Michael asked our advice on handling confrontations between departments. Resources Mentioned The Leadership Challenge: How to Make Extraordinary Things Happen in Organizations* by James Kouzes and Barry Posner How to Win Friends and Influence People* by Dale Carnegie The Empowered Manager: Positive Political Skills at Work* by Peter Block Personal History* by Katharine Graham The Post Related Episodes What Search Dogs Teach About Engagement, with Jan Frazee (episode 25) Seven Principles for Leading People Older Than You, with Bonni Stachowiak (episode 59) Your Permission to Screw Up, with Kristen Hadeed (episode 338) How to Deal with Opponents and Adversaries, with Peter Block (episode 328) How to Create Meaningful Gatherings, with Priya Parker (episode 395) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
33 minutes | 4 months ago
482: How to Sell Your Vision, with Michael Hyatt
Michael Hyatt: The Vision-Driven Leader Michael is the Chief Executive Officer and founder of Michael Hyatt & Company. He has scaled multiple companies over the years, including a $250M publishing company with 700+ employees and his own leadership development company that has grown over 60% year over year for the past 4 years. Under his leadership, Michael Hyatt & Company has been featured in the Inc. 5000 list of the fastest-growing companies in America for three years in a row. He is also the author of several New York Times, Wall Street Journal, and USA Today bestselling books, including Platform*, Living Forward*, Your Best Year Ever*, and Free to Focus*. He enjoys The Double Win with his wife of 40+ years, five daughters, and nine grandchildren. He recently released his newest book: The Vision-Driven Leader: 10 Questions to Focus Your Efforts, Energize Your Team, and Scale Your Business*. In this conversation, Michael and I discuss where to start once you’ve created an initial vision. Michael invites us to engage those that don’t like change and take the time to listen. In addition, getting buy-in from your boss is essential — your vision should align with their goals and those of the organization. Key Points Start with your direct reports who don’t like change. Be quick to listen, slow to speak. Make the distinction between risky vs. stupid. Bosses don’t like surprises. You have to commit first. When I had a boss, I had a basic rule: Don’t take a swing unless I’m confident I’ll hit the ball. -Michael Hyatt Know your customer. Make sure the vision is helping your boss — and the organization — achieve their goals. Before you schedule a time to pitch your proposal, answer the question: how is my Vision Script going to help my boss achieve their goals? If you can’t answer that question, you’re not ready to make the pitch. -Michael Hyatt Anticipate the objections you’re likely to receive and be ready for them. Once you’ve got buy-in on a vision, stop. Don’t oversell it. When you’re starting to get tired of hearing yourself talk about the vision, that’s an indicator that you’re on the right track. Resources Mentioned Vision Driven Leader bonus resources Book Notes Download my highlights from The Vision-Driven Leader in PDF format (free membership required). Related Episodes How to Get Noticed in a Noisy World, with Michael Hyatt (episode 40) How to Create a Vivid Vision, with Cameron Herold (episode 345) Embrace a Just Cause, with Simon Sinek (episode 473) How to Create Your Personal Vision (free membership required) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
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