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Organizations collect a multitude of customer feedback—CSAT surveys, social reviews, insurance claims, voice-to-text conversions of customer orders, customer emails, to name a few. Understanding and acting on all this textual data at scale can be complicated and costly. How should an organization build its Voice of the Customer playbook that offers practical strategies to use customer data to build loyalty, introduce products consumers want, and market to the right audience? Guest: Duane Lyons Title: Practice Lead, Wavicle Data Solutions For more details and related content: https://ciotalknetwork.com/how-to-build-a-voice-of-the-customer-playbook/

Due to the disruption and uncertainty caused by the pandemic, we don’t know what’s ahead of us, and we may never go back to what we were doing. So, what’s the future of business? What will be the next normal, how will the leaders lead in 2021 and beyond? Guest: Tracy M.Kerrins Title: Chief Information Officer, Wells Fargo Guest: John Kochavatr Title: Vice President, Chief Information Officer, Portland General Electric For more details and related content: https://ciotalknetwork.com/leading-in-the-next-normal/

For the upcoming year 2021, how are the CISOs enabling a business-driven cyber strategy, gearing up to take on the broader role, and planning budgets that directly tie to business growth and improved risk management? How are they planning to develop their talent pool and manage security services partnerships to deliver on their 2021 CISO agenda successfully? Guest 1: Arun DeSouza Title: Chief Information Security & Privacy Officer, Nexteer Automobiles Guest 2: Jake Margolis Title: Chief Information Security Officer, Metropolitan Water District of Southern California For more details and related content: https://www.ciotalknetwork.com/delivering-on-the-2021-ciso-agenda/

What makes an AI system fair, safe, open, and useful for an average user? How are policymakers, organizations, and academia teaming up to ensure transparency into the data we use, the learning models we adopt, and how we configure those models to process the data to deliver trustworthy AI? Guest: Dr. Mark Nasila Title: CAO, FNB For more details and related content: https://www.ciotalknetwork.com/steps-to-trustworthy-ai/

Your digital assets and networks are growing, and so are the related threats. Executive leadership now views cybersecurity as a strategic business issue. The reputational, regulatory, and financial risks are mounting. How are you transforming your security operating model to make cybersecurity an enabler, not a barrier to exploiting digital capabilities? Guest: Richard Kaufmann Title: Vice President and Chief Information Security Officer, Amedisys For more details and related content: https://www.ciotalknetwork.com/transforming-security-operating-model/

What if we didn’t need to fight daily fires, and could stay focused on building capabilities and delivering value? While it may be a dream come true, why do we keep tolerating today’s problems and turn blind to the ones we could face tomorrow? What should we change in our culture, work habits, organizational structure, and leadership style to enable our enterprise where we fix problems before they happen? Guest: Nuno Miller Title: Chief Information Officer, Sonae Fashion For more details and related content: https://www.ciotalknetwork.com/fixing-problems-before-they-happen/

Multi-layered bureaucratic organizations with centralized decision making and endless meeting schedules are a recipe for disaster. How can you creatively unstructure your organization to foster fluid ideation, rapid decisions, and sustained relevance for the future? Guest: Prosenjit Sengupta Title: Executive Vice President & Chief Digital Officer, Thermax Limited For more details and related content: https://ciotalknetwork.com/how-to-unstructure-your-organization-for-the-future/    

Organizations are increasingly adopting modern application delivery models to support accelerated time to market, but it has tipped over the traditional IT operations execution methods. Today, IT infrastructure must be provisioned almost instantaneously with minimal downtime to keep pace with continuous code deployment requirements and achieving it in a typical enterprise cloud environment can be extremely complicated. Thus, many enterprise IT operations leaders are looking to invest in automation and AI/ML to help build these capabilities. What is the most efficient and effective way of moving from traditional IT Ops to automated AI Ops? Guest: Siddharth Dhar Title: Executive Vice President & Global Head - Infrastructure Management Services, Hexaware For more details and related content: https://www.ciotalknetwork.com/from-traditional-it-ops-to-automated-ai-ops/

With our world disrupted by COVID, how are you preparing for major cyber events that could most likely follow? What level of crisis preparedness, escalation processes, and communication strategies would allow your organization to handle major cyber events effectively? Guest: Don Cox Title: Chief Information Security Officer, MEDNAX For more details and related content: https://www.ciotalknetwork.com/preparing-for-major-cyber-events/

Guest 1 : Jonathan Piersol Title : Associate Vice President & CIO, Howard University Guest 2 : Jack Suess Title : VP of IT and CIO, University of Maryland Baltimore County With falling enrollments, increasing student debts, declining state funding, lowering world ranking, and dwindling degree completion rates, the higher education sector in the United States of America is facing grave challenges. What can technology-enabled innovation help address these challenges effectively and keep higher education viable?

With falling enrollments, increasing student debts, declining state funding, lowering world ranking, and dwindling degree completion rates, the higher education sector in the United States of America is facing grave challenges. What can technology-enabled innovation help address these challenges effectively and keep higher education viable? Guest 1: Jonathan Piersol Title: Associate Vice President & CIO, Howard University Guest 2: Jack Suess Title: VP of IT and CIO, University of Maryland Baltimore County For more details and related content: https://www.ciotalknetwork.com/keeping-higher-education-viable-through-technology/

Most leaders take pride in their problem-solving abilities. But, how do you pick the right problems, choose the right people, provide them with the right resources, and get out of the way to prevent leakage in time, money, and effort, and to drive individual, teams, and organizational focus? Guest 1: Tarek Tomes Title: Commissioner and Chief Information Officer, State of Minnesota Guest 2: Maurice Ferrell Title: Assistant Dean & CIO, University of North Carolina at Chapel Hill- School of Government For more details and related content: https://www.ciotalknetwork.com/using-problems-to-drive-focus/

Businesses are becoming increasingly amenable to remote work arrangement to attract and retain quality talent and to maintain continuity of operations during crises. Most employees are working from home, in isolation, trying to develop a new rhythm, work habits, and be part of a team that learns, innovates, and solves problems together. How are the business and IT leaders building a conducive, connected, collaborative, and secure environment to enable their remote workforce to continue to deliver on business priorities in the new reality? Guest: Klara Jelinkova Title: Vice President for International Operations and IT and Chief Information Officer, Rice University For more details and related content: https://www.ciotalknetwork.com/mastering-the-highly-distributed-workforce-recipe/

COVID-19, a healthcare crisis, has already spawned a financial crisis. Enterprises are slashing costs, halting hiring of new talent, and stalling projects. While AI and ML initiatives have attracted a lot of investment lately, the related ROI may take time to realize. Given the uncertainty, how should organizations be investing in AI and ML moving forward? Guest: Scott Blandford Title: Executive Vice President, Chief Digital Officer, TIAA For more details and related content: https://www.ciotalknetwork.com/should-you-continue-to-invest-in-ai-and-ml/

COVID-19, as well as socio-political upheavals, have disrupted security and reduced the sense of safety globally. To restore trust among customers and employees, how are organizations recalibrating standards and approach to safety and security as part of business reopening? Guest: Jeff Cann Title: Chief Strategist and CIO, Encore Electric For more details and related content: https://www.ciotalknetwork.com/recalibrating-safety-and-security-for-restoring-trust/

Many business process outsourcing (BPO) companies and enterprises have explored automation for their operations, but in silos, automating only a few tasks or processes at a time. There are complex challenges that hold them back from bringing together human and digital workforce (bots with brains) to run smarter operations. Hexaware claims that Automate Everything is the new cupid for BPOs. But what is Automate Everything? Is it a framework, a mindset, a suite of services, or a technology solution? Can it genuinely help BPOs achieve end-to-end enterprise-wide intelligent automation to drive strategic benefits and maximize straight-through processing (STP)? Guest: Chinmoy Banerjee Title: Executive Vice President & Global Head - Business Process Services, Hexaware For more details and related content: https://www.ciotalknetwork.com/automate-everything-the-new-cupid-for-bpos/

With rampant digitization and business dynamics changing constantly, it’s often your applications and systems that determine your capability to adapt, grow, and stay competitive. While we are dabbling in multichannel and multitouch new age experiences, many enterprises still heavily depend on legacy applications. Modernizing such legacy applications has been a chronic challenge due to multiple reasons for many decades. Hexaware claims that its AMAZE platform can help modernize legacy applications at unprecedented speed, quality, and cost savings through automation, minimizing human intervention, and deliver results in a matter of weeks. What proof does Hexaware have to prove this claim? How is AMAZE different from the other automation solutions in the landscape? Is Hexaware AMAZE a panacea for legacy application modernization genuinely? Guest: Srinivasan Panchapakesan Title: Executive Vice President, Hexaware For more details and related content: https://www.ciotalknetwork.com/is-hexaware-amaze-for-applications-a-panacea-for-legacy-application-modernization/

The increase in the pace of change caused by digitization is driving organizations to move faster than competitors and exceed customer expectations by offering frequent updates to their product and service enabled by technology. In some cases, as quickly as once every 12 seconds. The traditional testing approaches to ensuring reliability that is dependent on human intervention simply cannot keep up. Some companies are evaluating a move from test automation to autonomous testing that takes advantage of AI/ML to make testing less dependent on human intervention and self-learning. How does autonomous testing work? Is it ready for the real world? How can organizations transition from test automation to autonomous testing with confidence? Guest 1: Tony Mohanty Title: SVP and Global Head, Digital Assurance, Hexaware Guest 2: Nagendra BS Title: Vice President, Digital Assurance – Practice & Solutions, Hexaware For more details and related content: https://www.ciotalknetwork.com/from-automation-to-autonomous-testing/

The healthcare industry, including Pharma, MedTech, and Providers, have been trying to improve the current state of patient care journey by using technology. However, doing so in siloes and not using innovations in an integrated fashion is holding us back. Starting from when a patient gets admitted to the hospital, gets the diagnosis done, receives treatment, and recovers, what if there was a holistic way to introducing smarts at each juncture in the journey to improve patient outcome while helping with the bottom line? What are those smarts, and how can they help? What is a practical way to implement and operationalize such smarts? How can various players in the healthcare industry collaborate effectively to bring smarts into patient care? Guest: Pravin Tiwari Title: Vice President, FPT Software For more details and related content: https://www.ciotalknetwork.com/bringing-smarts-into-patient-care/

As companies are working on reopening and resuming operations post Covid-19, how they support their people can make all the difference. Employees are anxious over their job security and about their employer’s future. They may have constraints as a single parent or a person with disabilities, or as a caretaker of the elderly. They may need to learn new skills to support changing business needs. How are Business, IT, and HR leaders reopening the business, ensuring a safe, productive, inclusive, and rewarding working environment? Guest: David Baker Title: Chief Information Officer, Pacific Dental Services For more details and related content: https://www.ciotalknetwork.com/people-first-focused-business-reopening-post-covid-19/