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Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911. The latest edition of Visa’s core rules introduced the Compelling Evidence 3.0 initiative. This new ruleset expands the range of documentation you can use to help undo an invalid customer dispute. But, what evidence will qualify? How will this work alongside Order Insight? In this webinar, we look at everything you need to know about this shift in Visa dispute requirements. Why was Compelling Evidence 3.0 a necessary change? What are the Compelling Evidence 3.0 qualification criteria? How CE 3.0 works with Order Insight to resolve disputes How you can prepare your systems and CRM for the change? Webinar presentations by David Pirtle, Jonathan Broomfield and Craig McClure

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Payline Globally, credit card payments account for only ⅓ of online retail. So what other kinds of payments are consumers using? Will offering alternative payment options increase customer loyalty or just lead to checkout friction? In this webinar, we look at why merchants should consider alternatives to legacy payment options. What alternative payment methods exist, and which work best? Do payment options lead to conversion… or churn? Will more options mean confusing clutter on checkout pages? Do all alternative payments companies work the same? Webinar presentations by Justin Clements and Colin Driscoll

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 Accountants working with e-commerce retailers need to understand the dangers of friendly fraud chargebacks: illegitimate credit card charges that are forcibly reversed by the cardholder’s bank. This large and growing threat can be crippling to businesses. Chargeback accounting involves multiple moving parts. Dispute fees, refunds, and other related costs must be calculated and recorded, with some funds possibly being returned to the business weeks or months later.   In this webinar, we explain the chargeback threat and look at factors that can make chargeback accounting a headache. We’ll also cover ways accountants can make working with chargebacks a little easier.   Determine why chargeback accounting practices must be dynamic Give examples of how strict chargeback time frames complicate accounting List tips for building your chargeback accounting strategies Identify experts’ “must-have” tools for effective chargeback accounting Recognize the importance of reporting, dispute analytics, and diagnostics Webinar presentation by Jarrod Wright

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and FiveBy Retail fraud and chargebacks have always been a threat, but the rise of eCommerce has compounded that danger on a global scale. Events from around the world can cause ripple effects that impact merchants on a local level. The war in the Ukraine, for example, has forced fraudsters in Russia and Ukraine to change their payout methods and go to greater lengths to disguise their geolocation. That increases the risk of fraud for merchants everywhere. In this webinar, we talk about: The latest trends and patterns in global fraud How innovative cybercriminals are changing the face of fraud The impact of global events on the fraud landscape Steps merchants can take to prevent becoming victims Webinar presentations by Jarrod Wright and John Solheim

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911. Automating the chargeback representment process can make it more efficient, but will it be as effective? Can artificial intelligence communicate the intricate details well enough to win a reversal? What sort of long-term impacts can automation have on downstream results, including ROI? In this webinar, we talk about: The role of AI and machine learning in representment automation Short- and long-term impacts of automation Pros and cons of fully manual vs. fully automated processes Costs, fines, and hidden fees of automating representment Downstream effects of automation (including 2nd chargebacks) Webinar presentations by Jarrod Wright and Harlan Hutson.

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Digital Commerce 360 Chargebacks are evolving, but is the situation getting better? What’s changed for merchants over the last few months? And what new threats they are seeing just over the horizon? Based on the Chargeback Field Report 2022, we offer a realistic look at the current state of chargebacks. See what over 400 merchants are saying about the problems they’re dealing with now, and what they’re doing to protect their future revenue. Rising fraud threats: Where and how merchants are getting hit Ongoing shifts in consumer shopping behaviors How technology is changing fraud and fraud-fighting Webinar presentations by Jarrod Wright, David Pirtle and Lauren Freedman

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Verifone The global economy is expanding. Selling internationally is rapidly becoming a necessity for online success. But is opening your online store to other countries really that simple? In this webinar, we talk about localization, and the benefits of tailoring each shopping experience to the customer’s location. Cost vs. benefits of localization in an expanded market The ins and outs of dynamic currency conversion Tips for optimizing the purchase funnel at a country level How to limit customer “surprises” … and chargebacks Regulations to keep in mind when entering a new market Webinar presentations by Jarrod Wright and Stefan Cenusa

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Payway. The payments space is evolving. Technology is changing fast—why not make that change work in your favor? We’ll explore how the surge in online transactions exceeded expectations, as well as the opportunities and challenges of the new payments ecosystem. We’ll take you through how payments can be a powerful tool in preventing chargebacks and recovering more revenue. Why digital wallets are a great defense against chargebacks. How the right approach to data collection can lower your payment costs. Why yearly subscriptions are a great value…until they’re not. Why your return process should be as easy as your payment process. What to do if you get fired by your payment solution provider. Webinar presentations by Jarrod Wright and Kimberly Miller

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Shipmonk Fulfillment and delivery are not only essential parts of building your brand, they’re also an excellent opportunity to promote your brand. With a little creativity, you can leverage the unboxing process to “wow” your customers and reduce churn. Best of all, the right strategy at this stage can help lower your risk of chargebacks. Creative ways to prioritize branding through the unboxing experience How custom packaging can help lower post-transaction fraud Strategic tips for delivering the same products in different ways The importance of engaging customers at every touch point Why subscription billing presents unique chargeback risks Webinar presentations by Jarrod Wright and Bea Tanese

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911, Microsoft and Mastercard. Can collaboration assist in driving down chargebacks? What role can acquirers play in expanding the chargeback lifecycle? What benefits can we expect by expanding the dispute collaboration model to include Acquirers? Hear from experts from Microsoft, Mastercard, and Cb911/Fi911 as they discuss Mastercard’s upcoming changes to their dispute lifecycle. We answer questions and concerns regarding regional trends, regulatory impacts, fraud metrics, chargeback and representment growth, resolution rates for early resolution, and more. Overview of the upcoming changes (effective July 2022) Scope of the initiative (Global vs. Regional) Trends from early implementation with existing solutions Adoption Rate and success factors of issuer & merchant collaboration Fraud vs. non-fraud, card-present vs. non-card-present Regional differences that may impact adoption rates Webinar presentations by Monica Eaton-Cardone, Sondra Feinberg and Doug Whiteside

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Vesta As eCommerce fraud continues to surge, many online merchants have tightened their security rules in an effort to thwart fraudsters and prevent more chargebacks. Unfortunately, these efforts often backfire. False declines have become a costlier problem than fraud itself. The reason fraud prevention tactics have led to a surge in false declines Why stricter filters are useless against post-transactional fraud Why chargebacks cost more than most merchants think Hints for stopping fraud without declining legitimate transactions Webinar presentations by Jarrod Wright and Matt Haroldson

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 The COVID-19 crisis forever changed the retail landscape. In some instances, eCommerce saw a decade’s growth in just 90 days. Is it enough to offset the rise in chargebacks? See what over 400 merchants are saying about chargebacks and the impact of a global pandemic. The positive and negative impacts of COVID-19 How consumer behaviors shifted as a result of the pandemic Rising fraud threats: why and how merchants are fighting back Ways merchants can protect their business and their customers Proactively dealing with the surging threat of friendly fraud Webinar presentations by Jarrod Wright and David Pirtle

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911. In this Q & A-based webinar, we look at some of the terms commonly used to talk about chargeback prevention. We explain what these acronyms mean, and how to know if these tools are right for your business. Prevention options: Learn what chargeback prevention tools are available? Tool types: Understand how the different solutions help avoid chargebacks. Cost analysis: Learn to accurately estimate the value of prevention. Changing language: How the tools and language have evolved over time. Webinar presentations by Jarrod Wright and David Pirtle

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and BlueSnap Online fraud is an ever-evolving landscape. With the massive shift to online shopping, new types of fraud are emerging, criminals are getting more savvy, and a surge of chargebacks is on the horizon. It’s critical that merchants stay current on these evolving fraud threats, and do what they can now to prepare for the future. How customer behavior has led to a rise in friendly fraud What every merchant should know about upcoming fraud challenges Improving chargeback win rates through machine learning Best practices for risk mitigation and retaining customer trust Webinar presentations by Jarrod Wright and Matthew Vega

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Simpl Fulfillment Topics include: Fulfillment personalization: facts, tips, and techniques Matching the service to the product for brand consistency Improving—and lowering—packaging costs How a bad fulfillment experience encourages chargebacks Automating communication to create a better customer experience Webinar presentations by Jarrod Wright and Damon Routzhan

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Chargebee The recurring billing business model is a win-win for merchants and their customers. Knowing how to leverage this business model to your advantage can mitigate liabilities, maximize your revenue stream, and extend customer lifetime value. Expanding your offerings with “access vs. ownership” options Best practices for avoiding recurring billing chargebacks Cultivating loyalty through convenience and cost savings Using personalized experiences to increase retention Factors that make recurring billing prone to chargebacks Scaling your business alongside your customers Webinar presentations by Jarrod Wright and Mallory Walsh

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and PayKings Are “high-risk” industries worth it? Do the potential rewards counterbalance the costs, such as higher bank fees and increased risk of chargebacks? How banks view unique industries, and what to prepare for when selling online. Ways standard payment processing is different in high-risk industries. How chargebacks negatively affect your company’s reputation with banks and card processors. What high-risk merchants may need to adjust for to work in high-risk industries. Webinar presentations by Jarrod Wright and Josh Naaman

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Payline Data In this Q & A-based webinar, we solicitated your questions and concerns regarding why the popularity of NFTF transactions is growing, and how to prepare for the new demands. Topics include: What “Card Not Present” Means to Banks—and Your Bottom Line The Often Unrecognized Power of Virtual Terminals Mobile vs. Stationary Equipment: Benefits and Challenges The Increasing Adoption of MOTO Business Models Understanding Online Integrations - 3rd Party Software or Shopping Carts Webinar presentations by Jarrod Wright and Andy Roth

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Ravelin Technologies Fraud-identifying factors aren’t universal: they can differ by business, industry—even location. That means that fraud prevention strategies can’t be considered universal, either. Enterprise clients need tailored, enterprise solutions to deal with the “curve balls” unique to each business. Leveraging data while reacting to real-time customer behavior Understanding the true threat of fraud and emerging tactics Finding the synergy between criminal vs. friendly fraud Using business data to protect the positive customer experience How the COVID-19 pandemic has sparked a massive change in online buying behavior Webinar presentations by Jarrod Wright and Bob McAlear

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Payway Want to get the most out of your payments solution? A better understanding of the relationship between payments and chargebacks may allow you to mitigate risk, maximize your revenue stream, and make your sales process more efficient. Understanding the payments/chargeback relationship How preventing criminal fraud exposes other fraud sources Utilizing data to minimize carding attacks How payments can be used to help prevent chargebacks The COVID crisis: why it was a breeding ground for chargebacks What’s next: best practices for mitigating future risk Webinar presentations by Jarrod Wright and Kimberly Miller