CHAOS Tuesday #24: Managing Expectations
CHAOS Tuesday: Conversations in CHAOS – #24: Managing Expectations
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Managing Expectations: Ninety (90%) of CIOs say it is important to very important to manage expectations. While most think they are somewhat skilled at it, they say there is room for improvement. In this show the CHAOS Team and our special guest, Darren Peirce, CTO of Kalido, a provider of information management software will discuss Managing Expectations. Expectation is a belief of a future outcome of a project. In a project it might be the cost, time, or quality of an outcome. It may be certain features promised or tasks completed. In this program we explore:
3 most important things in managing expectations
3 most common mistakes in managing expectations
Emotional maturity in managing expectations
How to avoid over promising
How to deliver more than promised
Part of CHAOS Tuesday: looks at resources that an organization can use to managing expectations.
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Darren Peirce is the CTO of Kalido, a provider of information management software. Kalido enables companies to manage data as a shared enterprise asset by supporting the business process of data management. Prior to Kalido, Darren was Senior Consultant at Shell Oil Company were he led the requirements, design and deployment of multiple large information management solutions within the lines of business of the Royal Dutch Shell Group of Companies.
Please note: We will discuss managing expectations at the Enterprise Agile Workshop on September 25th. In this session Jim Johnson, chairman of The Standish Group, will compare the CHAOS numbers from the traditional “triple Constraints” (cost, time, and quality) to a value-based measurement. He will also use the CHAOS Factors of Success to compare high-success-rate organizations against high-value-based organizations. During the session, Jim will explore the balance between project control and velocity with respect to value, the balance between innovation and governance with respect to value, the true cost of a project and that relationship to value, and the use of portfolio management to increase risk while improving return on value.
CHAOS Tuesday is sponsored by:
CHAOS Tuesday: Conversation in CHAOS brings to the forefront principal research and thought leadership in the area of best practices for business information project management. Each week Jim Johnson with co-host Steve Swartz and special guest will explore distinct areas of project management.
The program will cover project cases, suggestions on how to resolve an issue, pitfalls, warning signs, book reviews, and a history of lessons learned. Each program will dig down deep into one of the CHAOS Best Practices or a burning current issue. Jim Johnson will present special data cuts from the CHAOS research database and what they mean. The team will challenge conventional wisdom, slaughter sacred cows, and question everything. The program will be featured on The Standish Group website.