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CELab: The Customer Education Lab
35 minutes | a year ago
Episode 34 – Wendy Hamilton Explains How Video is the Key to Customer Education
In this episode, we talk with Wendy Hamilton of TechSmith. TechSmith creates products that you probably already know and love, because their easy-to-use tools help anyone create great video without needing strong video production skills at first. Listen in and hear how we as Customer Education Professionals can and should embrace video and build content that truly helps our customers – particularly in times where reaching out with On-Demand content is more important than ever!
44 minutes | a year ago
Episode 33 – Barry Kelly Takes Us from Default to Dynamic Measurement
In this episode we’re joined by Barry Kelly where he takes us on a journey from Default to Dynamic Measurement. Barry is the CEO and Co-founder of Thought Industries, the world’s leading B2B customer training platform provider. He is an external training champion, marketer, and digital learning innovator. His career has focused on supporting businesses to deliver impactful training experiences that increase customer lifetime value.
52 minutes | a year ago
Episode 32 – Sandi Lin and the Rise of the Customer
In this episode we discuss the “Rise of the Customer” with Sandi Lin, CEO and Founder at Skilljar. Educating your customers, while not a new concept, is a muscle that many Software-as-a-Service companies haven’t flexed. Listen in as Sandi shares her insight into the latest trends in Customer Education.
48 minutes | a year ago
Episode 31 – What Can Radiohead Teach Us About Customer Education?
We’re getting into the holiday season, which means it’s a chance for us to take some time with our families and reflect on the year. In fact, we may be reflecting on the entire decade. It also means it’s a chance for us to let our hair down over at the CELab and have a little fun. So for this episode, our last for 2019, we’re going to talk about something that is close and personal to both Adam and Dave.
41 minutes | a year ago
Episode 30 – Is In-Product Education the New LMS?
In this episode we talk shop about In-Product Education. There are many tools out there on the market like AppCues, Pendo, WalkMe, and more. Is this the new LMS? Listen in and we’ll break it down …
32 minutes | a year ago
Episode 29 – Skilljar Connect Recap
In this episode we share our experiences with one of the first “true” Customer Education events in our industry – Skilljar Connect 2019. Tune in to hear why this should be on your radar for 2020!
58 minutes | a year ago
Episode 27 – Measuring ROI by Collecting, Connecting, and Visualizing Data
In this episode, Adam and Dave re-present the talk they gave at DevLearn 2019 in glorious Las Vegas, Nevada. Want to learn how to get a seat at the leadership table? Return-on-Investment for Customer Education will help get you there!
43 minutes | a year ago
Episode 28 – DevLearn 2019 Recap
In this episode, Adam and Dave recap their experiences with DevLearn 2019! For Customer Education Professionals, this is an interesting event to check out, so join us as we explain what you can expect and how it can help you learn and expand your skills!
33 minutes | 2 years ago
Episode 26 – Mason Levy – How Conversational AI Helps your Customer Education Program
In this episode, we talk with Mason Levy – CEO of Swivl about Artificial Intelligence and Machine Learning. Sound scary? Is this the start of Skynet? Absolutely not. Listen in to learn how Artificial Intelligence and Machine Learning – paired with Human Intelligence can help your Customer Education program. Learn more at tryswivl.com!
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