Listen Now

The Cavell analysts Finbarr and Patrick debate the future of voice vs. video in a collaboration setting. With the change in how conversations are had in office environments and the move away from desk phones and voice calls into video and the metaverse, not everyone is happy with the changes. Is the pandemic growth of video all hype? Are we likely to revert to the voice calls?  Video on YouTube:  https://youtu.be/-L69fym2v7g  Connect with Finbarr on LinkedIn: https://www.linkedin.com/in/finbarr-goode-begley-61631941/ Connect with Patrick on LinkedIn: https://www.linkedin.com/in/patrick-watson-a6545b67/

The Cavell analysts Finbarr and Patrick talk through the emerging technology of extended reality (XR) and its up-and-coming relevance to the cloud comms industry. With key leaders and players in this space already acquiring and putting resources into developing solutions, service providers and vendors alike need to keep up to date with advancements to prepare for the not-so-distant future. Video Podcast on YouTube:  https://youtu.be/LkV77yjMX2E Connect with Finbarr on LinkedIn: https://www.linkedin.com/in/finbarr-goode-begley-61631941/ Connect with Patrick on LinkedIn: https://www.linkedin.com/in/patrick-watson-a6545b67/ 

Cavell's Patrick Watson and Joe Walsh, Director - Global Product Marketing at GoTo, reflect on the successful return to in-person Cloud Comms Summit London earlier in March where GoTo supported the event as Gold Sponsors. Joe explains the new GoTo rebrand and mission for their partners from 23 brands pulling them all under the same roof, as their offering becomes more relevant than ever. Joe and Patrick discuss themes of the industry with a focus on IT managers consolidating the solutions put in place 2 years ago and adjusting to the more permanent change of hybrid working. Joe also describes the problems around connecting workers with their team and customers and how their solutions answer this problem.Thanks again to GoTo for supporting the event.Find out more about GoTo here: https://www.goto.com/ 

Providers of the Webex communications portfolio, Cisco, talk through key collaboration trends most valuable to partners and service providers; digitisation and the need to move faster, working towards hybrid flexibility and the need to be better than “good enough”. In this episode, Jeff Boslem, Head of SP & Partner Collaboration, EMEAR at Cisco discusses: From a technology partner perspective, the importance of customer service and hybrid working solutions What will the next disruptors be for different end-customer industries? and how can service providers protect against them?                                 Thank you to Webex by Cisco for the support as Gold Sponsors of Cloud Comms Summit London 2022. Register today to secure your seat: https://cavellgroup.com/events/ccs-london/ Find out more about Webex by Cisco: https://www.webex.com/

Builders of large scale distributed telecoms networks for SPs and Resellers, 2600Hz talk through the industry trends impacting their business and their partners the most over the last 18 months. In this episode, Patrick Sullivan, COO and Co-founder of 2600Hz discusses some case studies for the use of a customisable solution with their Kazoo platform.Thank you to 26000Hz for the support as Gold Sponsors of Cloud Comms Summit London 2022. Register today to secure your seat: https://cavellgroup.com/events/ccs-london/Find out more about 2600Hz: https://www.2600hz.com/

MiaRec shares their perspective on the call recording and voice analytics areas of contact centre and enterprise. Patrick Watson from Cavell and Anthony Perez, Manager - Marketing & Business Development at MiaRec chat through the boom in customer experience technology to improve customer experience and the catalysts which drove the innovation. Patrick and Anthony also discuss the benefits of voice analytics to different interest groups of the business, reasons why we’ve been seeing more investment into interactive recordings and MiaRec’s support of Microsoft Teams. Explore MiaRec: https://www.miarec.com/  Explore Cavell Group: https://cavellgroup.com/ 

Jabra shares their perspective on the last 18 months and the future as we continue in hybrid working. Patrick Watson from Cavell and Graham Williams, Strategic Alliances at Jabra chat through the last 18 months’ effect on market development, focusing on the rise in requirement for headsets as softphone solutions and working between home and office become more common. They also talk through the result of the sustained popularity of video calls and about how many services converging changes the integration and support requirements of previously simple hardware.  Explore Jabra: https://www.jabra.com/ Explore Cavell Group https://cavellgroup.com/  

In this podcast our Senior Analyst, Patrick Watson talks to one of the industry's leading software companies Park Bench Solutions about their platform odin, which facilitates innovation and development for Service Providers using the Cisco BroadWorks platform. The odin platform allows its service provider customers to customise their own products thanks to odin's APIs and integration capabilities. In this new age of communications, this software, therefore, allows service providers to differentiate themselves by offering unique user experiences and allowing them to continuously adapt and innovate according to market trends. They also discuss new features to the platform, with its open structure and the launch of a new SaaS platform, making it easier than ever to use Park Bench's software and allowing companies to fully engage with their customers.Guest Speakers: Marc Tribbe - CEO & Co-Founder, Park Bench SolutionsJames Lee - Managing Partner, Chief Operating Officer, Park Bench Solutions

In this week's episode of Comms Cloud Conversations, Cavell's Senior Analyst Patrick Watson is joined with Dubber's CMO, Andy Lark. They explore the new era of cloud comms and what this means for call-recording and AI. Traditionally the voice capture market has been focused on the finance industry for compliance reasons. However, in this new UC environment companies from other verticals have become acutely aware of the value of customer data that is captured on voice, messaging and collaboration platforms; all with the help of digital processing and AI capabilities. Find out how you can improve your business strategy and customer experience and help employees improve their customer engagement skills.More on Cavell events: https://cavellgroup.com/events/ Dubber: https://www.dubber.net/ 

How can Service Providers differentiate themselves in an increasingly saturated market? Listen to Patrick Watson, Senior Analyst at Cavell Group chat to Broadsource’s CEO Haydn Faltyn about the ways the pandemic has generated a new consumer awareness of cloud communications and how Service Providers need to capitalise on this new demand.  Thank you to Broadsource for being our Gold Sponsor at the Cloud Comms Summit. Register today to find out more about current trends and gain new insights: https://cavellgroup.com/events/ccs-us/

In a time of unprecedented change in the Cloud Comms market Service Providers are under increasing pressure to differentiate and find niches in the market for their customers. Listen to Patrick Watson, Senior Analyst at Cavell Group, chat to 2600Hz’s Demetrio Rico about how their platform has managed to channel these new requirements for their customers, particularly with the convergence of UCaas, CCaaS and CPaaS.

Tony Martino, CEO of Tollring and Senior Research Analyst Finbarr Begley from Cavell Group discuss the importance of analytics with Microsoft Teams. Tollring showcases its portfolio of analytics products in Microsoft Azure and Teams. Alongside voice, the analytics features which record user tool use, how their time is spent across internal chats, meetings, external meetings and breaks are highlighted as one of the key features given enterprise demands. Explore our new Microsoft Report and Workshop 2021 Package: https://bit.ly/3AgIPjUTollring are Insight Sponsors for our Cavell Insight Series | Opportunities with Microsoft, watch our event recordings here: https://bit.ly/3dsIHEv

Cavell Senior Research Analyst, Finbarr Begley chats with Magnus Falk, CIO Advisor at Zoom about video-first strategy, culture and leadership changes in companies as we move to a hybrid workplace and the importance of being able to react quickly to new needs. Thank you to Zoom for being Gold Sponsors of our upcoming cloud comms summit. Register now: https://hopin.com/events/ccs-europe-2021​

Cavell Senior Research Analyst, Finbarr Begley chats with Jeff Boslem, Regional Director - Head of SP & Partner Collaboration, Cisco EMEAR about the safe return to work, hybrid workspaces and removing friction between those collaborating from home and the office. Thank you to Cisco for being Gold Sponsors of our upcoming cloud comms summit. Register now: https://hopin.com/events/ccs-europe-2021

Cavell Senior Research Analyst, Finbarr Begley chats with Chris Carabello, Senior Director of Product Marketing at Metaswitch about maximising user experience, the hybrid model of returning to offices and integrating with Microsoft. Thank you to Metaswitch for being Gold Sponsors of our upcoming cloud comms summit. Register now: https://hopin.com/events/ccs-europe-2021

Cavell Senior Research Analyst, Finbarr Begley chats with Patrick Sullivan, Co-Founder of 2600Hz about the changing enterprise needs that service providers need to consider in the coming year. Thank you to 2600Hz for being Gold Sponsors of our upcoming cloud comms summit. Register now: https://hopin.com/events/ccs-europe-2021

Senior Research Analyst at Cavell Group, Patrick Watson, reveals that Cavell Group research shows that the number one priority for enterprise organisations exploring video communication is security.  In 2020 there have been various high profile security issues related to video and combatting those is key for an organisation.  Patrick is joined by experts in the field from Vidyo. Vidyo provides a customisable and secure video conferencing platform and Matt Rogers, Senior Sales Engineer, and Terry Meredith, Sales Director, join Patrick to examine the different security considerations that are relevant for a video communication platform. Terry and Matt also provide examples of particular security accreditations that service providers and enterprises should look out for when selecting a video communication partner. 

Senior Research Analyst at Cavell Group, Patrick Watson, explores the importance of platform customisation options for service providers. Being able to rebrand, white-label, and fully customise a third party communication solution is critical for service providers and their ability to differentiate in competitive markets.   Patrick is joined by experts in the field from Vidyo. Vidyo provides a customisable and secure video conferencing platform and Matt Rogers, Senior Sales Engineer, and Terry Meredith, Sales Director, join Patrick to examine what customisation options the Vidyo platform provides and how service providers have used the platform to provide unique solutions for enterprise customers.

Senior Research Analyst at Cavell Group, Patrick Watson, examines the emerging remote working trend that has been accelerated in 2020. This trend has heightened the importance of video communications for both enterprise organisations and service providers.Patrick is joined by experts in the field from Vidyo. Vidyo provides a customisable and secure video conferencing platform and Matt Rogers, Senior Sales Engineer, and Terry Meredith, Sales Director, join Patrick to examine how video provides a key tool for remote working.

Matthew Townend, Executive Director at Cavell Group talks to Anand Buch, Co-founder and CEO of Netsapiens about how COVID-19 has changed platform dynamics with more enterprise demand for remote working and how it has impacted plans for routes to market. This is a follow up discussion after what was discussed at the recent Cloud Comms Summit Virtual. To find out more about Cavell's events, go to https://cavellgroup.com/cloud-comms-summit/