52 minutes | May 9, 2021

Catherine Davidson on the opportunity in disagreement: a mediator's perspective (#20)

2:06 - what is mediation?5:00 - misaligned interests aren't always the problem.7:30 - what drives Catherine to do mediation.9:50 - examples of mediation.14:11 - getting sceptics to buy in.17:28 - building rapport and trust.18:30 - managing your own emotions.21:44 - empathy vs ruinous empathy.30:07 - negotiation and tactical empathy.33:35 - what outcome do we want from conflict?36:45 - conflict avoidance.41:05 - proactive conflict management.44:13 - how can we get beneath the surface to to real issues?46:11 - Why? is a dangerous question to ask.47:30 - importance of silence in communication.51:34 - get in touch Catherine.You can find more detailed show notes with links to references at: https://candourpodcast.com/catherine-davidson
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