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The Latchel Property Management Podcast

42 Episodes

61 minutes | Apr 26, 2022
Ep 42: The Proven Path to Scalable Growth Without Operational Headache with Andrea Hardaway
Can Property Managers scale and grow their business without putting in 40, 50, 60+ hour work weeks? We know of at least one who has done it! And, luckily for the rest of us, she wrote an entire book detailing her approach.  In this session, Andrea talks through her experience as a business coach in the corporate world, and how she's applied many of the same principles to her company, First Property Management, to be able to truly step out of the day to day operations and set her business up with the right people and processes to scale without the burnout.  Her new book, Property Management Freedom is set to release in May!  *** BONUS*** We're giving away FREE copies of her book upon release. Make sure to subscribe to our weekly newsletter at PropertyBrew.co to get the details on how you can win your free copy! 
62 minutes | Mar 21, 2022
Ep 41: Building Systems That Can Scale with Jordan Muela, CEO of Lead Simple
If your company were to double in size tomorrow, what in your processes would break? What's the best way to build systems today that will support future scalability? What core traits do some of the most successful Property Management companies have in common? We dug into these questions and more with Jordan Muela - CEO of Lead Simple, Cofounder of Profit Coach, and host of the Profitable Property Management Podcast.  Tune in to take the deep dive with us. Bring your notepad, this one is full of rich and actionable value sure to motivate and inspire the path to growth. 
56 minutes | Jan 25, 2022
Ep 40: PM Grow 2022 - The Future of Property Management
You'll want to tune in to hear:  What's driving 2022 industry trends and what you need to know to optimize on the changing landscape. A sneak peak into the most anticipated sessions of PM Grow 2022: A mini market consolidation debate - build to get acquired or build to stay healthily independent? How to strike the balance of AI vs HI (tech and humanity) in such a relationship driven industry.  What we can learn from Keynote Speakers -  Claude Silver with Vayner Media and MMA Fighter, Frank "The Legend" Shamrock.  CEO of FourAndHalf, Michael Lushington and CEO of Latchel, Ethan Lieber go head to head on a mini pitch off competition with a surprise judge! How to get your 25% discount code to register for the conference!
60 minutes | Aug 24, 2021
Ep 39: The #1 Step to Staying With Your Business Mission
No matter what stage you're in in your entrepreneurial journey, knowing how to define and stick with your business mission is key to the longterm success and overall business health of your company. So to dive into the nitty gritty of this topic, we sat down with Jen Shultz, Founder of The Non Nine To Five - a company that helps women leave their 9 to 5 lives and launch their own businesses.   Stay tuned to the end of the episode for a special offer on her business coaching services.
71 minutes | Jul 23, 2021
Ep 38: Closing Marketing Gaps to Compete In The New Normal
Four and Half is a tech forward marketing agency for Property Managers focused on giving them the tools and knowledge they need to position themselves competitively in their markets.  Tune in to hear what trends are driving a deeper need for more robust marketing initiatives, and learn how you can be adjusting your marketing strategy to close more of the right clientele faster. 
65 minutes | May 24, 2021
Ep 37: Simple Numbers 2.0: Rules for Smart Scaling
Tune in for our in-depth conversation with Greg Crabtree - author of Simple Numbers: Straight Talk, Big Profits, and its follow up book, Simple Numbers 2.0 - Rules for Smart Scaling. Greg is known well in our industry for his contributions to the NARPM Accounting Standards and his consulting services for entrepreneurs.  We unpack the 3 simple steps for smart scaling and some of the biggest value adds and mistakes entrepreneurs in the property management industry can make. 
62 minutes | Jan 26, 2021
Ep 36: RentRedi & Latchel: Coordinate Maintenance Right from Your RentRedi Dashboard
Latchel recently partnered up with RentRedi to offer our maintenance coordination services to landlords and property managers right from the RentRedi dashboard.  Tune in to this session to dive into how the partnership works and to get details on all of the other features that help landlords run a more efficient operations.
54 minutes | Dec 21, 2020
Ep 35: How PMs Can Reach 25% Profitability & Beyond in 2021
We sat down with Founder/CEO of PM Profit Coach, Daniel Craig to dive into the details of profitability. Daniel has worked with clients to increase their profitability into, or well beyond 25% profitability. For reference, the industry average is 6% profitability.  The session outlines:  Why profit margins are typically so low, and how to rise above the average. 6 "Do or Die" metrics to be measuring in your business.  Where to find and how to work with the NARPM accounting standards. Daniel is also giving away a FREE forecasting tool to make 2021 your most profitable year in business. Details are at the end of the session.  To view the video version of this session with visual slides, click here.  Want more on profitability? Download our white paper detailing actionable items to implement in your 2021 strategy here. 
65 minutes | Nov 17, 2020
Ep 34: Multiplying Yourself - Hiring Effectively to Maximize Efficiency and Minimize Turnover
Have you ever wished there was more of you? We sat down with Anne & Mark Lackey, Owners of Hiresmart Virtual Employees to discuss how they started their company based off their own needs as broker/owner property managers.  They started Hiresmart to solve 3 main problems:  Owner Overwhelm  Staff Turnover Poor Customer Service & Follow Up.  Anne & Mark discuss the best practices for hiring for maximum efficiency and minimal turnover, as well as the importance of a thorough recruitment process. 
67 minutes | Nov 3, 2020
Ep 33: Creating a Transformative Social Media Strategy
We sat down with Martynas Fedotovas, owner of Equity Nest - a social media agency focused on helping real estate professionals and property managers grow and scale their business through brand and social media marketing.  With social media marketing taking a larger spotlight in the new normal, we talked with Martynas about how property managers can be utilizing social media to ramp up their brand, increase deal flow, and become authorities in their space.  Tune in to hear how an expert in the space defines success in social media marketing, which channels are trending in the space, and what kind of approach can lead to success. 
63 minutes | Oct 20, 2020
Ep 32: The Essentials of Third Party Property Condition Reports
Property condition reports that remove the bias and include essentials you may not have thought of can be a pain to navigate and run diligently. Tune into our session to learn the essentials of:  Move In/Move Out Reports Periodic Condition Reports Acquisition Reports  Learn why you need them and how you can offload them to the team at OnSightPros. 
61 minutes | Oct 12, 2020
Ep 31: 25 Income Streams for Your PM Business with Marc Cunningham
Marc Cunningham dives into a handful of the 25 proven income streams for your PM business included in his online course. Head to https://www.propertymanagementsystem.org/income-streams to access the course and get 25% off the course using the code: "latchel" at checkout. Discount is valid until the end of October 2020.  A few of the topics in the podcast are...  How to create and run a profitable maintenance oversight process & why it's better than doing in-house maintenance. How to increase your management fee with existing owners and have them be happy about it.  How to profit from creating a Resident Benefit Package.   
63 minutes | Sep 29, 2020
Ep 30: Increasing Revenue Per Unit with Second Nature's Air Filter Delivery
Tune in for our conversation with Second Nature CEO Thad Tarkington. We go over how Second Nature's subscription based air filter delivery service works for PMs and how it can help increase revenue per unit. We also talk through the rise in popularity of resident benefit packages and the best way to implement them. You can visit residentbenefitpackage.com to get in touch with Second Nature's team. 
74 minutes | Sep 22, 2020
Ep 29: The Amazon Approach to Resident Service
Have you ever wanted to make your property management systems and experience as "easy as Amazon"? Our co-founder/COO Will Gordon, and Operations Director, Jennifer Pascon, both worked at Amazon prior to Latchel. They've pulled a lot of the operational concepts from Amazon into the maintenance sector of Property Management. We wanted to share exactly how they've done that and how you can do it too in your own business.  Download the workbook here.  ** This episode was originally published as a live webinar - Head to our YouTube channel to view the video version with the slide decks included. 
58 minutes | Sep 8, 2020
Ep 28: What Property Managers Need to Know About the Future of Smart Home Technology
We sat down with PointCentral CEO, Sean Miller, to discuss the latest in smart home tech, how to get your owners on board with the investment, and what property managers need to know about the future of smart home tech.  Point Central provides smart home solutions that enable vacation rental and residential property managers to remotely control energy and access to ALL their properties from their desktop or mobile device to help PMs:  Increase Operational Efficiency: eliminate the hassle and time spent on key management by eliminating physical keys and being able to control access remotely. Attract Residents: Provide residents with pre-installed and ready-to-go smart home technology, allowing them to control their homes with one single app. Lower Maintenance Costs: Reduce costs associated with key management and prevent costly maintenance projects through increased property awareness and real-time alerts.
58 minutes | Aug 26, 2020
Ep 27: How to Choose the Right Maintenance Vendors to Support Your Business w/ Kathleen Richards
Navigating the vendor marketplace can get a bit overwhelming sometimes. So we'll be sitting down with Property Management coach Kathleen Richards to dive into the details of finding your preferred maintenance vendors and how that can be a game changer for your business.  Tune in to get rich industry insight from a professional who is:   A former Broker/Owner of a two-time award winning Property Management Company A National Instructor for NARPM  A nationally recognized speaker, instructor, author, and thought leader on business, organizational/leadership development, and culture specifically in the PM field. And, of course the owner of PM Made Easy :) Head to her website to get a free downloadable vendor agreement template!  Note: Apologies for any brief audio hiccups in this episode. This podcast was recorded in the height of the fires in Northern CA when cell towers were weak enough to effect the quality of the recording. But, Kathleen's energy makes up for it :) 
67 minutes | Aug 11, 2020
Ep 26: How North County Property Group Has Become a Top PM Company In a Large Market
When it comes to sharpening your competitive edge in a large market, there's no better man to discuss this with than Bob Preston, President of North County Property Group in San Diego.    North County Property Group has been named a Top Property Management company in San Diego by the San Diego Business Journal for the past 5 years in a row. Their average Google rating is 4.8/5 stars which is incredible in this industry.  And Bob also runs his own podcast called Property Management Brainstorm So if you like what you hear from Bob today, check out his podcast as well. 
51 minutes | Jul 14, 2020
Ep 25: Contactless Solutions: Running Remote Inspections with RentCheck
RentCheck is designed for contactless inspections. It fully supports social distancing best practices by having residents conduct property inspections with simple, self-guided inspections that anyone can do from their smartphone. This helps property managers get ongoing visibility into unit conditions all from the comfort of home, and can help streamline the entire process by: Handling all of the reminders to ensure move-in, move-out, annual, periodic, and turn inspections get done on time.  Creating visually appealing and standardized reports on your units.  Providing easy access to inspection reports to your owners to amplify trust.  Tune in to dive into the details of how RentCheck can help you run remote inspections.  Follow Latchel on Facebook to stay up to date with our podcasts, or subscribe to our newsletter, Property Brew to get emails on all things growth and improvement. 
61 minutes | Jun 26, 2020
Ep 24: Communication Technology - Closing the Gap with Residents & Teams
We live in a world where technology has connected everything, but Property Management is a “People” business so social distancing has made it challenging.  With face-to-face communication being restricted, we need to leverage email, phone, text, and web chat even more than ever. These can create silos if technology doesn't connect them.  In this session with Rent Manager, we'll go over how Property Managers can utilize software to connect communication channels and close the communication gap with residents and teams. 
34 minutes | Feb 18, 2020
Ep 23: Make Maintenance a Profit Stream & Never Take a Maintenance Call Again
In this week's episode, we're talking about how property managers are increasing their profits with strategies that also free up time.  Increased profits and increased free time do not typically go hand in hand, but by using strategies that some of the top property management companies have been using for years, it can, and should be done. In this episode, we go over how some of these strategies are being implemented with Latchel's 24/7 Home Assistant. With this program you can: Increase your monthly profit by $440 for every 100 units   Decrease your time spent on maintenance by 80% We'll walk through exactly how you can make maintenance a profit stream and never take a maintenance call again, giving you the time and capital to truly grow and scale your business this year. Learn more at www.latchel.com 
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