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Business Sidekick: LiveChat Podcast

27 Episodes

27 minutes | 4 years ago
#27. Rand Fishkin: Think Big, Start Small - the No-Bulls&#! Guide to Starting a Business
Rand Fishkin shares his insights about starting a business and surviving the first, tough years. We also get to know why his mustache became more famous than most of the companies on the market. "It's OK to build something small, it's OK if it doesn't work out, maybe it will work next time. Don't judge yourself too harshly and don't compare yourself to Zuckerberg."
31 minutes | 4 years ago
#26. Krister Haav/Toggl: How to Manage a Remotely Working Team
Krister Haav, co-founder of Toggl, describes pros and cons of having a remote team. Since Toggl hires people from 16 countries, Krister is an expert in hiring, managing and motivating people working remotely.
26 minutes | 4 years ago
#25. Sançar Sahin/Typeform: The Art of Getting Customer Feedback
Listen to Sançar Sahin, the Director of Marketing at Typeform, revealing secrets of creating a successful customer feedback strategy and getting honest feedback from employees.
24 minutes | 4 years ago
#24. Bill Macaitis/Slack: How to Scale Your Business the Way Slack Does
Bill Macaitis, former Salesforce and Zendesk executive and Slack's first Chief Marketing Officer, talks about what's the most important in business. Is there is a recipe for success?
22 minutes | 4 years ago
#23. Brian Dean/Backlinko: An Advanced Guide to SEO Optimization and Website Architecture
Brian Dean from Backlinko dispels myths about SEO and shares best practices about how to optimize your website for SEO. He also gives pieces of advice on how to build website architecture that customers and SEO crawlers love!
18 minutes | 4 years ago
#22. J.Swierczak/LiveChat: How to Successfully Manage SaaS Inbound Sales and Gain More Customers
Today, I’m talking about inbound sales strategy with Jacob Świerczak, LiveChat Customer Success Manager who will share his experience and insights about inbound sales.
24 minutes | 4 years ago
#21. John Hall/Influence & Co.: The Definition of Content Marketing
John Hall, the co-founder and CEO of Influence & Co., talks about the definition of content marketing. It's about providing value and building trust!
22 minutes | 4 years ago
#20. Mat Patterson/HelpScout: How to Build Your First Customer Support Team
From this episode, you'll learn from Mat from HelpScout how to hire right people for your team and what customer service metrics are the most important.
18 minutes | 4 years ago
#19. Sujan Patel: How to Build Your Personal Brand
Sujan Patel, the co-founder of Web Profits, a marketing expert and adrenaline junkie reveals the secret of how to build a personal brand.
19 minutes | 4 years ago
#18. Anastasia/Shopify Partners: How to Get More Website Visitors
Anastasia Philopoulos is a Content Creator with the Shopify Partner Program and a chocolate stout beer lover. In this episode, she shares her insights into how to get more website visitors.
14 minutes | 4 years ago
#17. Kelly Roach: How to Be a Better Salesperson and Stand out from the Competition
Kelly Roach an International best-selling author and the CEO of Kelly Roach Coaching. In this episode, she shares insights on how to become a better entrepreneur and a better salesperson.
23 minutes | 4 years ago
#16. Lute Atieh: Business and Technology - How It's Changing the World We're Living In
With Lute Atieh, the COO and VP at the American Business & Technology University, and a pilot, I'm talking about the technology and the future of business.
25 minutes | 4 years ago
#15. Shep Hyken: Customer Service Then, Now and in the Future
My today's guest is Shep Hyken, customer experience expert, and New York Times bestselling author. We're talking about the evolution of customer service and customer experience.
12 minutes | 4 years ago
#14. Shauna Moran/Shopify: How to Prepare Your Online Business for Holiday Season
Shauna Moran from Shopify team shares the best ways of preparing your online business for the holiday season and accelerating your sales.
19 minutes | 4 years ago
#13. Paolo Fabrizio: Social Customer Service Is What Your Customers Are Looking For
If you want to deliver exceptional customer service, you can't forget about social networks. My today's guest is Paolo Fabrizio, a social customer service expert, author, and speaker.
18 minutes | 4 years ago
#12: Michal Leszczynski/GetResponse: How to Successfully Get Started with Email Marketing
Here's an interview with Michal Leszczynski, Content Manager at GetResponse, who reveals all secrets of successful marketing campaigns. I'm also presenting a step-by-step guide to get started with email marketing!
10 minutes | 4 years ago
#11 Suzie Blaszkiewicz/GetApp: An Essential List of Must-Have Apps for Small Business
Think about any task that would be easier to complete thanks to an app - it's almost certain that such app already exists. That's why today I'm presenting with Suzie Blaszkiewicz from GetApp an essential checklist of must-have applications every startup or young business should have!
20 minutes | 4 years ago
#10. Mick Griffin/Brand24: Social Media for Business: Yes or No?
If you ever wondered when is the right time to create a business social media account, you should listen to the interview with Mick Griffin, Brand24 Chief Revenue Officer, and social media expert!
13 minutes | 4 years ago
#09. Adam Toporek: Everything You Have to Know About Extraordinary Customer Service
Even if you don't hire customer service reps, you are a one-man support team every time you talk with your customers. Here's everything you should know about delivering awesome customer experience!
15 minutes | 4 years ago
#08. Emi Mosiewicz/LiveChat: How to Create the Ideal Customer Profile Step by Step
Creating an ideal customer profile can help you to understand why are your customers buying from you. The more you know about them, the easier it is to spot opportunities to sell them new products.
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