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Business Infrastructure - Curing Back Office Blues
92 minutes | Jul 25, 2021
159: The Toyota Way for Achieving Operational Excellence: A Masterclass with Dr. Jeffrey K. Liker
When Dr. Jeffrey K. Liker began working at the University of Michigan, he was asked to be part of a research team to study American and Asian car manufacturers. One company stood out – Toyota. He then spent the next 20 years studying the Toyota Way – the management system responsible for them becoming the world’s leading manufacturer. His first book, 𝘉𝘦𝘤𝘰𝘮𝘪𝘯𝘨 𝘓𝘦𝘢𝘯, summarized his research and introduced the Lean framework for waste reduction, operational excellence, and continuous improvement. That was in 1997 and it sold 40k copies in the first six months. Fast forward 24 years and the second edition of his 𝘛𝘩𝘦 𝘛𝘰𝘺𝘰𝘵𝘢 𝘞𝘢𝘺 book sells over 1M copies in the first six months! This is less of an interview and more of a masterclass. Lessons include: 1) A summary of the 14 management principles of The Toyota Way, 2) Using perfection as a direction toward breakthrough results and not an end goal, and 3) What operational excellence means and looks like, and much more! Find out why Dr. Liker says operations leaders should prioritize the underlying philosophy and scientific thinking of Lean over which tools to use. Don’t miss this opportunity to hear from the author of the definitive guide on Lean production! 🔗 Links to Resources Dr. Liker recommends: https://businessinfrastructure.tv/2021/07/25/159-the-toyota-way-for-achieving-operational-excellence-a-masterclass-with-jeffrey-liker-ph-d 🎧 Like What You Heard? Don’t Keep it to Yourself. Subscribe and Share! 💌 Please Support Our Sponsors, HubSpot and ThinkSmart Whiteboard. ⭐ ⭐ ⭐ ⭐ ⭐ And don’t forget to leave a review!
62 minutes | Jul 18, 2021
158: Using Regenerative Thinking to Achieve Operational Excellence with Carol Sanford
Carol Sanford has 40+ years of experience working with leaders of companies looking to grow and change the world for the better. As she puts it, “My essence is to disrupt certainty.” But let’s be clear, she’s not a coach or a consultant. Instead, she’s a resource focused on increasing people’s capability for consciousness. Through this consciousness, leaders can grow better businesses. Her secret sauce is rooted in lessons from her Iroquois heritage and her experience working with high-profile executives at companies like Google and DuPont as well as entrepreneurs and experts. In this episode, Carol: 1) describes her regenerative thinking method for growing businesses, 2) defines the three types of excellence to strive for in operating a business, and 3) explains why businesses should focus on regeneration instead of transformation. Prepare to be wowed! 🔗 Links to Resources Carol recommends: https://businessinfrastructure.tv/2021/07/18/158-using-regenerative-thinking-to-achieve-operational-excellence-with-carol-sanford 🎧 Like What You Heard? Don’t Keep it to Yourself. Subscribe and Share! 💌 Please Support Our Sponsors, HubSpot and ThinkSmart Whiteboard. ⭐ ⭐ ⭐ ⭐ ⭐ And don’t forget to leave a review!
60 minutes | Jul 11, 2021
157: Tim Dooner Explains Operational Excellence in Transportation and Supply Chains
Supply chains represent the people, processes, and technology required to move goods and services from production to consumption. And yes, every organization has one. Airplanes, railcars, ships, trucks, pipelines, and broadband all represent the arteries through which our goods and services are transported. This is Tim Dooner’s (aka “Dooner”), specialty. In fact, he’s built FreightCasts, the world’s largest logistics and supply chain podcast network. A pandemic, labor shortages, rising demand and prices, and crumbling or compromised means of transportation all threaten our ability to fulfill orders or service agreements. In this episode, Dooner explains the delicate interconnectivity of transportation infrastructure, the domino effect of supply chain disruptions, and tips for sustaining operations during those disruptions. 🔗 Links to Resources: https://businessinfrastructure.tv/2021/07/11/157-tim-dooner-explains-operational-excellence-in-transportation-and-supply-chains 🎧 Like What You Heard? Don’t Keep it to Yourself. Subscribe and Share! 💌 Please Support Our Sponsors, HubSpot and ThinkSmart Whiteboard. ⭐ ⭐ ⭐ ⭐ ⭐ And don’t forget to leave a review!
58 minutes | Jul 4, 2021
156: How Emily Thompson Achieves Operational Excellence in Small Batch Retail
Emily Thompson epitomizes being boss. In fact, six years ago she co-founded a podcast by the same name, and it quickly became a formidable movement for creatives around the world. But her success didn’t start there. It began with her love for geography. That love spawned a series of successful businesses with the latest being Almanac Supply Co. – a retail operation offering nature-inspired goods. This venture’s success hinges on Emily’s process advocacy. In an industry where profit margins are traditionally tight, having an even tighter order-to-delivery process is key to fulfilling demand and reaching economies of scale. In this episode, she describes a term she coined, “small batch retail,” and the optimal combination of people, processes, and tools required to navigate supply chain constraints and achieve operational excellence in it. Discover why Emily says every leader needs a wolf pack and the importance of performing annual process audits. 🔗 Links to Resources: https://businessinfrastructure.tv/2021/07/04/156-how-emily-thompson-achieves-operational-excellence-in-small-batch-retail 🎧 Like What You Heard? Don’t Keep it to Yourself. Subscribe and Share! 💌 Please Support Our Sponsors and Leave a Review.
30 minutes | Jun 27, 2021
155: Diversity, Digital Transformation & Pricing While Black with Alicia Butler Pierre
Hi, I’m Alicia and for many years, pricing was admittedly my Achilles heel in my business. With so many pricing models and strategies to choose from, I always found it easier to price products than services. Eventually, I began to seek counsel from pricing experts as well as a variety of renowned books backed by research. As I consumed this information and put it into practice, I noticed it did not yield the same favorable results as some of my colleagues. Not one to give up easily, I’d experiment with another model and strategy combination, but often to no avail. It wasn’t until I started sharing my frustrations with others, that I began to accept an ugly, harsh reality. A reality missing from the experts and books in their discourse about the psychology of pricing services – racial and gender bias and discrimination. In this Season 12 finale, I share a personal experience of being forced into low-balling, underbidding, and undervaluing my services just to “keep the lights on.” It’s difficult to scale operations when you’ve been told you’re excellent at what you do and the services you provide, yet cannot charge prices that reflect that value. I talk about the domino effect of consistently not being able to implement value-based pricing has on a company’s inability to attract capital and invest in people and the latest technologies. I also share four recommendations that could lead to solutions. Thank you in advance for listening! Please connect with me on LinkedIn or Twitter if you’ve had similar experiences! 🔗 Link to sponsors and resources I recommend at: https://businessinfrastructure.tv/2021/06/27/155-diversity-digital-transformation-pricing-while-black-with-alicia-butler-pierre 🎧 Like What You Heard? 💌 Please Support Our Sponsors, Subscribe to the Show, and Leave a Review!
75 minutes | Jun 20, 2021
154: Diversity, Digital Transformation & Navigating Changes at Work with Dr. Soliman
As a physician, scientist, MBA, and certified life coach, Dr. Soliman is a self-described lifelong learner. One important lesson he’s learned is that, as leaders, we make many energy-depleting decisions throughout the day. This impacts our ability to operate at peak performance. In this episode, he teaches: 1) why we should focus on energy management instead of time management, 2) why we should beware of cognitive dissonance, and 3) how diversity, inclusion, and fast-paced technologies impact our mental health. Dr. Soliman also shares his 3-phase process for helping people navigate these changes to achieve the best outcome, which ultimately is a win for them, their companies, and their customers! Access links to our Sponsors and the full list of resources Dr. Soliman recommend at: https://businessinfrastructure.tv/2021/06/20/154-diversity-digital-transformation-navigating-changes-at-work-with-dr-soliman ***Like What You Heard? ***Please Support our Sponsors, Subscribe to the Show, and Leave a Review!
54 minutes | Jun 13, 2021
153: Diversity, Digital Transformation & Advancing Revenue Operations
As an Executive VP at HubSpot, Alison Elworthy witnessed the company’s diversity evolution up close. Now, she’s advocating for diversity among departments that receive investment priority. In this episode, Alison explains what a Revenue Operations (RevOps) business unit is. She also reveals how HubSpot’s new Operations Hub software can transform a small business's ability to connect and centralize workflows for cleaner data and a better customer experience. Resources at: https://businessinfrastructure.tv/
60 minutes | Jun 6, 2021
152: Diversity, Digital Transformation & Dressing for Success with Elsa Isaac
What do Katie Couric, Lenny Kravitz, and Marie Forleo all have in common? They've all been styled by Elsa Isaac. As a preeminent wardrobe fashion stylist, she draws from her Eritrean heritage to tailor looks that ditch conformity, celebrate the diversity of her clients’ body shapes, and aligns with the images they want to project. In this episode, Elsa describes how she and her team completely digitized their back-office operations without compromising the high-end quality she’s known for. Resources at: https://businessinfrastructure.tv/
58 minutes | May 30, 2021
151: Diversity, Digital Transformation & Planning Special Events with Jennifer Wang
Jennifer Wang began her career with a major advantage. Being Chinese-American, speaking fluent Japanese, and having lived in multiple countries as a child afforded her an appreciation for cultural differences. Now, as a prominent event planner, she imbues this with every project. In this episode, Jennifer speaks openly about the importance of having difficult conversations to build an all-star team and the business infrastructure she leverages to land clients like Netflix. https://businessinfrastructure.tv/
61 minutes | May 23, 2021
150: Diversity, Digital Transformation & Becoming a CEO in Silicon Valley with Shellye Archambeau
Attend a top-ranked university, check. Move up the ranks at IBM, check. Become a CEO by age 40, check. Shellye Archambeau is unapologetically ambitious and achieves what she believes. But it’s not by accident. As one of the first black women to lead a high-tech Silicon Valley company, she embodies hard work, strategic planning, and carefully crafted execution. In this episode, Shellye pays it forward by revealing the teams, technologies, and processes that helped her rise to the top and eventually turn around MetricStream. Resources: https://businessinfrastructure.tv/
59 minutes | May 16, 2021
149: Diversity, Digital Transformation & Pitching Media with Steven Cuoco
When it comes to traditional and new media, Steven Cuoco has been there and done that. So, when he describes himself as the “WikiLeaks of Public Relations,” it’s for good reason. In this episode, he taps into his 25+ years of experience to give a no-holds-barred masterclass on pitching and presenting to media. You’ll learn breakthrough strategies to protect your company’s coffers and operations from publicity scams, technology blunders, and pay-to-play models. Show notes: https://businessinfrastructure.tv/
57 minutes | May 9, 2021
148: Diversity, Digital Transformation & Women's Economic Empowerment with Lily Allen-Dueñas
Lily Allen-Dueñas is a modern Renaissance woman. Her work in marketing, the arts, and yoga has led her to teach and interact with women around the world. Now, as the Interim Executive Director of The State of Women Institute, she has a platform to amplify the voices of this under-represented and marginalized group. In this episode, Lily describes the organization’s technology platform that provides access to financial resources to educate and empower diverse women and girls. https://businessinfrastructure.tv/
59 minutes | May 2, 2021
147: Diversity, Digital Transformation & Hiring Veterans with Len Samborowski
Len Samborowski moved up the ranks to become a Colonel in the U.S. Army. Realizing he would not become a General, he retired after 30 years. Transitioning to civilian life led him to an assistant football coach position and later a college professor, but it did not come without challenges. In this episode, Len shares why a veteran’s knowledge of the latest technologies, experience being around different people, and a mission-focused work ethic can serve businesses well. https://businessinfrastructure.tv/
60 minutes | Apr 25, 2021
146: Diversity, Digital Transformation & Managing Multi-Generational Teams with Tonia Morris
Tonia Morris noticed shifts in team makeup as she climbed the corporate ladder. Teams were composed of diverse generations which led to challenges and opportunities. After she became an Executive VP of H.R., she resigned and founded SimplyHR. Now, she’s known as the “Generational Connector.” In this episode, Tonia provides a blueprint for navigating communication hurdles caused by multiple generations and offers a process for leveraging technology to overcome them. https://businessinfrastructure.tv/
54 minutes | Apr 18, 2021
145: Diversity, Digital Transformation & Transcending Cerebral Palsy with Gregory Brown
Gregory Brown’s mother was told her son would never graduate high school. Not only did he finish high school without attending special education courses, but he also graduated from college. He never let cerebral palsy hinder him. Ultimately, his childhood love for computers led him to become a digital strategist. In this episode, Greg shares his process for selecting technologies to digitize your operations. He also reveals how to tap an underutilized talent pool – those with disabilities. https://businessinfrastructure.tv/ Ep. 145.
54 minutes | Apr 11, 2021
144: Diversity, Digital Transformation & Coaching Parents with Punam Saxena
When Punam Saxena’s family relocated to a small town in Georgia, her neighbors asked what tribe they belonged to. They mistakenly thought her family was Native American, not Indians from India. Growing up ostracized, she knows the impact of social isolation and vowed to do something about it. In this episode, Punam shares her process for coaching parents to become active partners with their children’s teachers through open communication that leverages new technologies.
62 minutes | Apr 4, 2021
143: Diversity, Digital Transformation and Workforce Development with Jesse Torres
Jesse Torres is the American-born son of Mexican immigrant parents. Growing up in multi-cultural Los Angeles, he’s not uncomfortable being around people who looked different from him. So, as he grew his consultancy, ArroyoWest, building a diverse team came naturally. He’s also no stranger to technology. In this episode, Jesse shares how leaders can prepare for the future of work by leveraging government programs to digitize operations and diversify their workforce. https://businessinfrastructure.tv/ Ep. 143.
33 minutes | Mar 28, 2021
142: How I Scaled the Business Infrastructure Podcast with Alicia Butler Pierre
We’ve come to the end of another amazing season of the Business Infrastructure podcast. In this episode, Alicia does her traditional end-of-season monologue, but with a twist – she talks about the people, processes, and tools that set the foundation to scale. And, as she explains, none of this work was in vain, as evident by the special announcement she makes that will take this podcast to the next level. Get all the juicy details plus access to the show notes at: https://businessinfrastructure.tv/ Ep. 142.
52 minutes | Mar 21, 2021
141: How I Scaled & Why I Shut Down My Critically-Acclaimed Fashion Company featuring Kevin Afuwah
Although the barrier to entry into the fashion industry is low, it’s also fickle and highly competitive. Yet, when Kevin Afuwah and two childhood friends started Royal Kulture, their unique spin on dashikis took off! Soon, they found themselves relocating from NYC to L.A. for cost-efficient production. In this episode, Kevin reminisces on how they scaled their brand, attracting celebrities like Sarah Jessica Parker and Beyonce, only to shut it down. Find out why. https://businessinfrastructure.tv/ Ep. 140.
42 minutes | Mar 14, 2021
140: How I Scale Unknown Brands into Million & Billion Dollar Household Names featuring Maureen Mwangi=
“Scaling must be done with scientific precision.” Sage advice from branding expert, Maureen Mwangi. She helps product-based companies become retail-ready with strategies rooted in data analytics and marketing research. In this episode, Maureen takes us on her journey from watching her parents build a strong brand in Kenya to her scaling products for Pepsi, Dove, and L’Oreal in the U.S. She also describes the processes for scaling commercial vs. microenterprise products. https://businessinfrastructure.tv/ Ep. 140.
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