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Who is the person in your life who can make complex things look effortless and simple? What do you think are the processes and systems that they follow? These are just two of the many questions that Dave Zumpano answered with Spencer. Dave is an entrepreneurial attorney who does not only help people with their businesses but also educates others in creating systems and processes that can make complex things simpler. Dave shares the difference between systems and processes. He also talks about The Who, Not How belief. Dave shares important advice for people who want to add value in their lives: To create value, you have to simplify the path. Episode Highlights Dave Zumpano is the master of making things look simple. Who is Dave Zumpano? Protecting the financial freedom of families: But why Freedom? To create value, you have to simplify the path. How did Dave realize the most important things to simplify? Driving and providing strategy: Matching another person’s strategies with his expertise. Focusing on people working on strategic coaching calls in their unique ability. The Who, Not How book. Difference between a process and a system. How to reach out and get in touch with Dave? Words of advice: Read and consume more information to help you with your business and let it grow.  Links and Resources Who Not How: The Formula to Achieve Bigger Goals Through Accelerating Teamwork https://eplawcenter.com/ https://guidr.legal/ dzumpano@eplawcenter.com dzumpano@guidr.legal https://www.linkedin.com/in/david-zumpano-a0208119a https://eplawcenter.com/about-estate-planning-law-center/eplc-legal-team/david-zumpano-cpa-esq/  Subscribe and Share Find us on Apple Podcasts Follow us on Spotify Listen on Stitcher Say hi on Twitter @spencershaw If you like what you hear we’d love for you to leave a review and tell us what you think. Your support is the fuel that keeps us going!

How do you decide whether to pursue your business idea or not? Spencer shares an important lesson for entrepreneurs and those who are planning to start their own business: You need to stop growing businesses in your head. He reiterates the importance of taking the first step of action, reassessing, and moving forward before making the final decision. After all, if the idea is not pushing you to take an action right away, it’s probably not good enough. Episode Highlights What Spencer enjoys most The eye-opening story We need to stop growing our businesses in our heads It’s really for us to get wrapped up and to think about the final piece before we even get started As you’re trying to grow, take the first step of action, reassess, then move forward from there If it’s not driving you to take action right away, it’s probably not good enough Links and Resources N/A Subscribe and Share Find us on Apple Podcasts Follow us on Spotify Listen on Stitcher Say hi on Twitter @spencershaw If you like what you hear we’d love for you to leave a review and tell us what you think. Your support is the fuel that keeps us going!

After experiencing working from home, a lot of employees refuse to return to work, especially after the scare of COVID-19. As an employer who prefers working on location, what are the ways you can encourage your team to enjoy working back in an office? In this episode, Spencer and Lynn Thomas talk about how you can build stronger connections with your employees and strategies that you can apply in your business. Episode Highlights How COVID-19 has given companies a great opportunity to build stronger connections with employees. COVID has changed the relationship between the workplace, employees, and employers. As a manager and employer, should you share issues that are hard like your mental health, physical health, and overall well-being with your team? How does an employer, who’s used to having employees within the company inside a location, decide whether they’ll implement the permanent work from home setup or not? Make your employees and yourself be part of your future. Do you prefer working in an office or virtually? What are the different ways you can discourage boredom in the office, without working remotely? Coming from COVID, people miss the social connection, the human connection. Caring plus passion equals empathy. You want to be trusted by your employees. Connect to your employees by asking, “As a human being, how are you doing?” There’s a slice of genius in every employee. Be curious enough to ask a question and patient enough to listen. Links and Resources https://www.linkedin.com/in/lynnthomasjd/ https://www.linkedin.com/company/thomas-consulting/ https://www.thomasconsultingwins.com/  Subscribe and Share Find us on Apple Podcasts Follow us on Spotify Listen on Stitcher Say hi on Twitter @spencershaw If you like what you hear we’d love for you to leave a review and tell us what you think. Your support is the fuel that keeps us going!

We’ve all heard the phrase: “America, the land of opportunity” and this episode is all about it! Spencer had a conversation with Jeff Badu, who is from Ghana, Africa. He tells us how he grew up, and what it was like. Even though he is still young, he has made his mark as a real estate professional, owning multiple real estate properties, and is impacting his community! Stay tuned to hear his fascinating story! Episode Highlights Who he is You should invest your money early The way Ghana is built Returning to Ghana for a family vacation Going to college His real estate investment company Try to do things better There’s so much financial illiteracy Free education on his website Creating businesses that are providing massive value What’s next for Jeff Links and Resources https://www.jeffbadu.com/ https://www.linkedin.com/in/jeffbadu/  Subscribe and Share Find us on Apple Podcasts Follow us on Spotify Listen on Stitcher Say hi on Twitter @spencershaw If you like what you hear we’d love for you to leave a review and tell us what you think. Your support is the fuel that keeps us going!

This podcast is for business owners that are out there, that did good but they missed great. This episode is a little different than most, we’re getting into the psychology of communication, specifically about overcoming communication fears. We talk with Janice Dean about some techniques and things that you can practice in your business. Episode Highlights First seconds on stage What’s fear and why people get it We all must communicate People want to hear what you have to say The principles that she teaches Stop thinking about yourself and think more about others You have to be in the journey Links and Resources https://janicedeancommunications.com/ https://www.amazon.com/Ten-Secrets-Overcoming-Stage-Fright-ebook/dp/B097789B4Q    Subscribe and Share Find us on Apple Podcasts Follow us on Spotify Listen on Stitcher Say hi on Twitter @spencershaw If you like what you hear we’d love for you to leave a review and tell us what you think. Your support is the fuel that keeps us going!

Having good operators in your business is a MUST. If you’re looking to acquire a business and you don’t have an operator, listen to this episode as we spoke with Ana Santiago, the COO of Outsource School. Her story is very special as she started as a general VA and today she is the COO of a well-established company! Episode Highlights Being the COO of Outsource School When she started - 2:44 How she became COO What Outsource School does Wanting to be part of something bigger Hiring VAs The different roles that she has in the company Focus on communication and attitude Her role as a COO Being in touch with everybody in the team Outsource School’s focus Links and Resources https://www.outsourceschool.com/ ana@outsourceschool.com  Subscribe and Share Find us on Apple Podcasts Follow us on Spotify Listen on Stitcher Say hi on Twitter @spencershaw If you like what you hear we’d love for you to leave a review and tell us what you think. Your support is the fuel that keeps us going!

Spencer shares the simple way of doing business, but it is more complex than that. Listen to this interview with Dan Rogers, who has a really unique story. Learn how to do business the simple way! Episode Highlights Not being trained as a sales person Changing the mechanics of the business Building a family relationship Creating value and exposure What’s not sales You have to be a viable business The best position of strength Principles that you can adopt into your business   Links and Resources dan@salessidekick.com https://salessidekick.com/contact/ https://www.linkedin.com/in/dantrogers/  Subscribe and Share Find us on Apple Podcasts Follow us on Spotify Listen on Stitcher Say hi on Twitter @spencershaw If you like what you hear we’d love for you to leave a review and tell us what you think. Your support is the fuel that keeps us going!

Hiring new employees, and team members… It's work! There’s a lot of filtering in the process, there’s a lot of uncertainty. Spencer interviewed Ugis Balmaks, who has a company called Recruiter Mill. In this episode, you’ll learn a seven-step process for hiring people. Episode Highlights Who is Ugis Balmarks A formula that Ugis uses Why a person should be looking for this conversation Being selective in who you bring on Finding the ideal candidate Start filtering Using Google Forms Making a test job You should test your employees before you hire them Links and Resources https://www.linkedin.com/in/u%C4%A3is-balmaks-74067647/?originalSubdomain=lv https://recruitermill.com/  Subscribe and Share Find us on Apple Podcasts Follow us on Spotify Listen on Stitcher Say hi on Twitter @spencershaw If you like what you hear we’d love for you to leave a review and tell us what you think. Your support is the fuel that keeps us going!

Spencer talks with Justin Breen, who has a unique ability, and unique skill sets that you definitely need to listen to. Justin is a connector and has the ability to find the unseen material, the unseen relationships, connect things together, and make things happen faster than anyone else. Episode Highlights Your Kolbe numbers 100% simplify An entrepreneur that happens to be a journalist Having a team that helps him execute Helping people understand their unique ability Being a high-performance entrepreneur The purpose of his life The impact filter of his business Links and Resources Connect with Justin Breen justin@brepicllc.com https://www.linkedin.com/in/justinbreen1/ https://www.brepicllc.com/  Subscribe and Share Find us on Apple Podcasts Follow us on Spotify Listen on Stitcher Say hi on Twitter @spencershaw If you like what you hear we’d love for you to leave a review and tell us what you think. Your support is the fuel that keeps us going!

Spencer talks with Ashley Micciche, the CEO of True North Retirement Advisors. They discuss business, finance, and some of the essentials that will help you out in your business. Ashley is an outstanding, brilliant business thinker and business mind. Episode Highlights How Ashley explains what her company does All types of clients Every business is unique Metrics that determine business value The two main drivers of value Not having document processes or procedures Making your business more valuable The valuation of a business As your revenue grows, your business grows The most successful businesses that she works with Building an exit plan property A big part of an exit plan Continuing to work in that business Take the time to find out what your business is worth Links and Resources https://truenorthra.com ashleym@truenorthra.com https://www.linkedin.com/in/ashley-micciche/    Subscribe and Share Find us on Apple Podcasts Follow us on Spotify Listen on Stitcher Say hi on Twitter @spencershaw If you like what you hear we’d love for you to leave a review and tell us what you think. Your support is the fuel that keeps us going!

Spencer shares a story on how his daughter taught him a lesson in business, she is only nine years old and this lesson is something that really opened his eyes.   Episode Highlights In business, it is good to get a no The difference between a prospect and a customer A service that could be valuable for others Subscribe and Share Find us on Apple Podcasts Follow us on Spotify Listen on Stitcher Say hi on Twitter @spencershaw If you like what you hear we’d love for you to leave a review and tell us what you think. Your support is the fuel that keeps us going!

Are you solving the right problem in your business? This episode comes from a Twitter thread from Shreyas Doshi. He has great leadership skills that could help you! Episode Highlights Starting to understand the problem Trying to solve the wrong problem Understand the fundamentals of your business Links and Resources https://twitter.com/shreyas/status/1376033582305615873  Subscribe and Share Find us on Apple Podcasts Follow us on Spotify Listen on Stitcher Say hi on Twitter @spencershaw If you like what you hear we’d love for you to leave a review and tell us what you think. Your support is the fuel that keeps us going!

This is a special episode of Business Growth because Spencer talks with Nathan Hirsch who has been on the podcast before, but today Spencer is totally impressed with Nathan as he is “Mr. Systems and Mr. Processes” he is the SOP king! You’ll learn how to hire great people, the processes for doing it, the thinking for doing it, and the way that he is making this revolutionary for you as a business owner. He talks about Outsource School, his latest company. Episode Highlights What Nathan did with Outsource School The validation piece When outsourcing can help with the validation phase What helped him to accelerate his business Hiring a virtual assistant Having adequate businesses and processes Why he created Outsource School What’s an SOP Starting with something that is low risk Building communities Hiring someone that does not know your business Creating amazing SOPs What a virtual assistant can do Links and Resources https://podkick.com/outsourceschool.com  - this is an affiliate link and we may be compensated if you purchase from our referral. https://www.linkedin.com/in/nathanhirsch https://twitter.com/realnatehirsch?lang=en https://www.outsourceschool.com/  Subscribe and Share Find us on Apple Podcasts Follow us on Spotify Listen on Stitcher Say hi on Twitter @spencershaw If you like what you hear we’d love for you to leave a review and tell us what you think. Your support is the fuel that keeps us going!

What’s the lifetime value of your customers? Spencer explains it from a Twitter thread from Elizabeth Yin. Episode Highlights What is the lifetime value Retaining customers Lifetime value is your best lever The lifetime value of your customer Understand your metrics Links and Resources https://twitter.com/dunkhippo33/status/1354569834881662977  Subscribe and Share Find us on Apple Podcasts Follow us on Spotify Listen on Stitcher Say hi on Twitter @spencershaw If you like what you hear we’d love for you to leave a review and tell us what you think. Your support is the fuel that keeps us going!

It arrived: the 2020 year in review! Spencer dives into some of the most important things that happened during the year for him. Episode Highlights A different year Having Zoom conversations Seeing people grow during these challenging times Time is the most important thing that we have Spend your time well Focus on things that will help you grow as a person Focus on relationships Subscribe and Share Find us on Apple Podcasts Follow us on Spotify Listen on Stitcher Say hi on Twitter @spencershaw If you like what you hear we’d love for you to leave a review and tell us what you think. Your support is the fuel that keeps us going!

Spencer is taking some favorite Twitter threads and some of his favorite blog posts and relaying them to you! This one comes from Andrew Wilkinson: four types of people that buy internet pieces. Think like the buyer and become the buyer of your business. Episode Highlights Become the buyer of your business Think like the buyer, not the seller Types of business buyers The flippers at the business A business that will probably die Think about yourself as the buyer of the business Links and Resources https://twitter.com/awilkinson/status/1326221638614933505  Subscribe and Share Find us on Apple Podcasts Follow us on Spotify Listen on Stitcher Say hi on Twitter @spencershaw If you like what you hear we’d love for you to leave a review and tell us what you think. Your support is the fuel that keeps us going!

We are tackling the different SMB questions to grow your business. These are all about accounting basics and this all started from a tweet that Spencer read recently in the Brent Beshore Twitter account. Episode Highlights Do you need to understand accounting to invest? Three things that will help you out with accounting in your business You need to arm yourself with a basic knowledge Having a good bookkeeper Know your numbers Bonus tip about accounting Links and Resources https://www.khanacademy.org/economics-finance-domain/core-finance/accounting-and-financial-stateme https://twitter.com/BrentBeshore/status/1320899569690050563  Subscribe and Share Find us on Apple Podcasts Follow us on Spotify Listen on Stitcher Say hi on Twitter @spencershaw If you like what you hear we’d love for you to leave a review and tell us what you think. Your support is the fuel that keeps us going!

Several of the next episodes are shorter podcasts where we will be talking about some of the most important fundamental pieces within business. This podcast is for a specific audience, the world of small and medium business owners, so if you’re a business owner, you should ask yourself why your business needs recurring revenue. Episode Highlights Why your business needs recurring revenue An example from Costco Why recurring revenue is so important Empowering the customer What you need to do for your business A company to look at: www.pipe.com Links and Resources www.pipe.com  Subscribe and Share Find us on Apple Podcasts Follow us on Spotify Listen on Stitcher Say hi on Twitter @spencershaw If you like what you hear we’d love for you to leave a review and tell us what you think. Your support is the fuel that keeps us going!

Stephen King of www.GrowthForce.com explains how you can avoid having an employee commit financial fraud against your business. You'll learn the things to be aware of, where it originates, and then how to prevent it.   Episode Highlights How to reduce risk Who to trust Reducing the risk of fraud Rationalizing behavior Level of risk Understanding your risk GrowthForce goal Helping business owners to grow A webinar about how fraud happens   Links and Resources www.growthforce.com  https://twitter.com/skingGForce https://www.linkedin.com/in/stephenkingcpa   Subscribe and Share Find us on Apple Podcasts Follow us on Spotify Listen on Stitcher Say hi on Twitter @spencershaw If you like what you hear we’d love for you to leave a review and tell us what you think. Your support is the fuel that keeps us going!

This is a Twitter conversation from Elizabeth Yin https://twitter.com/dunkhippo33, Co-founder at HustleFund https://twitter.com/hustlefundvc  where she talks about knowing your metrics and where many businesses go off the rails. I asked a question to know which metrics are most important to her. Read our Twitter thread here: https://twitter.com/spencershaw/status/1260645765191331843    Episode Highlights https://twitter.com/hustlefundvc  https://twitter.com/dunkhippo33    Links and Resources Business metrics and economics The importance of knowing your metrics The hard work it takes to build a business Success on the ideation process Being a unicorn? How much it costs to acquire a customer   Subscribe and Share Find us on Apple Podcasts Follow us on Spotify Listen on Stitcher Say hi on Twitter @spencershaw If you like what you hear we’d love for you to leave a review and tell us what you think. Your support is the fuel that keeps us going!