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Healthcare quality is all about providing the best care possible for patients. In such a clinical, people-driven role why does data matter? In this episode our special guest Moustafa Hussein Mohamed of Abu Dhabi's SEHA (the UAE's largest healthcare network) shares his real-world experiences that explain not why data matters, but why it is essential to improving healthcare quality.  As a manager of Clinical Quality and Patient Safety at SEHA, Moustafa discusses how to convey to other clinicians and decision-makers the story that sits behind the data.  This data-driven, collaborative strategy unlocks better 1-on-1 patient care which ultimately equates to entire populations of improved lives.Moustafa also discusses data's unlock on two more force multipliers that have immense power in any industry: accountability and executive leadership support. Moustafa also asked to dedicate this recording to his mother, and he wrote the following which we publish in support of our friend and client: "I dedicate this to my dear mother's soul. I am grateful for all the credit and success that I achieved.  Thanks to you and thanks to your guidance and instructions after the blessing of God. You have always been my source of inspiration and refuge. I will do my best to make you always proud of me. Thank you mom, I will really miss you.Until we meet again. I love you."

Today, I'll be speaking with Michael Canale, the head of BRG's Financial Services Technology team. Mike has over twenty years of experience across consumer finance operations, servicing, and technology. At BRG, he focuses on our financial services technology strategy, products, and strategic relationships. Mike and I have been working a lot on our Digital Workforce product, which leverages machine learning and artificial intelligence to automate lots of the back-office functions of businesses. I love talking through some of the macro trends that will impact this industry as a whole, and the way that Mike's positioning Digital Workforce is something that is always a net-positive ROI and an incredibly useful tool to usher in a new era of work. As always, thanks for joining, and please enjoy this conversation with Michael Canale. 

Today I'll be speaking with Nick Haylund. Some listeners might recognize Nick from the Alteryx community or from Tessellation, a leader in data analytics. With Tessellation recently merging with phData, Nick now leads the analytics delivery arm of phData. He's focused on empowering customers to make faster, more reliable data-driven decisions by building robust platforms, processes, and data-literate teams using technologies such as Snowflake, Tableau, Power BI, Alteryx, KNIME, and more. Please enjoy this conversation with Nick. 

Today, I'll be speaking with Amy Worley, BRG's head of data privacy and the creator of BRG's DREAM product. DREAM stands for Data Risk Expert Assessment Model and is our best attempt to convert Amy's brilliance into a software product. In a nutshell, DREAM intakes hundreds of data points about a company and identifies the areas of biggest risk, estimates [their] dollar value, and suggests potential actions to reduce that risk. I always have a blast talking with Amy, who is a compulsively curious, adventurous former lawyer who believes in math, interconnectedness, and the limits language imparts on our ability to understand. Please join me today as I speak with Amy about DREAM. 

Today, I'll be speaking with Luke Sparrow about our Symphony product. Luke is one of our software developers here at GAT, working on integrating new technologies seamlessly into our Symphony platform. Symphony enables the visualization of data and the ability for team members to collaborate, discuss, and interact with that data. Join me today as I speak with Luke. 

Today, I'll be speaking with Michael Slattery, and since we have so many Michaels on the team, you'll hear me refer to him as Slater. As GAT's lead of technical operations, Slater manages the maintenance and deployment of GAT products. And as a solutions architect of Digital Workforce, he develops new workers to be incorporated in the Digital Workforce suite. He strives to use automation and data to increase accuracy of results and decrease time to results for each customer. Please enjoy this conversation about Digital Workforce automation with Slater.

Today, I'll be speaking with Michael F. Schein, who is the head hype man at MicroFame Media. Michael specializes in making consultants and coaches famous in their fields. He's worked with eBay, Magento, the Medici Group, University of Pennsylvania, and many others. And his writing has appeared in Fortune, Forbes, Psychology Today, and The Huffington Post. He's the author of The Hype Handbook: 12 Indispensable Success Secrets From the World's Greatest Propagandists, Self-Promoters, Cult Leaders, Mischief Makers, and Boundary Breakers. Today, we'll be discussing how hype is not only valuable but a major differentiator in reaching your target market. I love this conversation, because I feel we often get so deep in the technical challenges of our respective fields that we forget about when and how to get our message out to the world.

Today, I'll be speaking with Kevin Hamilton, the managing director of our Global Applied Technology team. I love this episode, since we discuss how to solve one of the pain points that brought us together to form this team several years ago. Many companies have several business intelligence tools used by different departments, creating a difficult environment to effectively share insights and collaborate across the organization. For that reason, we created our Symphony product, which provides a technology agnostic platform to identify and curate the best analytics to drive businesses forward. You can learn more about Symphony and our other products in our website, brggat.com. And please enjoy this conversation about Symphony with Kevin Hamilton. 

Today, I'll be speaking with Michael Hatfield, “Hattie,” an associate director in the Global Applied Technology team. We dug deep into what makes data-driven culture and the technology tools that empower organizations to win using data. I love discussing the multitude of analytics tools that organizations purchase that never seem to get them closer to effective, data-driven, business decisions. Please enjoy this conversation with Mike Hatfield.

Today I'll be speaking with Karl Schliep, who is the Lead Data Scientist in the Artificial Intelligence and Machine Learning team at BRG. He's in charge of developing state-of-the-art Machine Learning solutions. We cover the difference between Machine Learning & Artificial Intelligence, the legal implications of AI, and some pretty fun examples of this technology in action to catch oil-stealing pipeline pirates and analyzing surveillance video. Please enjoy this conversation with Karl.

Today I'll be speaking with Michael Canale, the Head of BRG's Financial Services Technology team and Founder of BRG’s Financial Institutions Advisory Practice. Mike has over 20 years of experience across consumer finance operations, servicing, and technology. At BRG he focuses on our financial services technology strategy, products, and strategic relationships. Mike made some pretty interesting points, including the fact that analytics don't solve problems, they just find them. He discusses the crossroads we're at regarding financial regulation (including the impact of crypto and Decentralized Finance), and the need to automate entire processes through a digital workforce of machines.

Today, we have a return guest, Chris Duncalf, from the BRG GAT team. Chris has twenty-five years of experience in healthcare informatics from both the private and public sectors. Today, he'll be diving a bit deeper into the product process, understanding how we achieve product-market fit, and how to stay focused on well-defined problems despite our consulting experience pulling us towards each and every client need that's thrown at us. As always, if you have any questions or feedback please drop us a line at gat@thinkbrg.com. And, with that, please enjoy this conversation with Chris.

I’ll be speaking with Octavia Threlfall, Tavie, from our BRG GAT team. Tavie is a senior associate with over five years of project and team management experience. If you’re familiar with our team you’ll know that we leverage the BRG DRIVE software platform to provide solutions to our clients. What you might not know is that every solution or product that we build follows a rigorous product development process. In this conversation, Tavie introduces this process and speaks about how important it is to ensure that our software products are viable, a good market fit, and competitive. As always, if you have any questions, please email us at gat@thinkbrg.com.

Today, I'll be speaking with Matteo Felici from our BRG GAT team. Matteo, or Matt for short, is our creative and artistic director and the designer of the BRG DRIVE platform. As an analytical, left-brain, numbers person, I found this conversation fascinating. We talked about how, whether we realize it or not, design touches every aspect of our lives. We also hear about Matt's approach to technology user interfaces and user experiences and wrap up with a preview of our latest release, DRIVE version five. As always, if you have any questions or comments, please email us at gat@thinkbrg.com. 

Today I'll be speaking with Julie Coope from our BRG GAT team. Julie is both a registered general nurse in the UK and a registered nurse in the USA, with more than 30 years of commercial and clinical experience. We'll be discussing how Julie applies her clinical experience to help healthcare professionals achieve better outcomes by painting the picture with data. 

Today, I'll be speaking with Chris Duncalf from our BRG GAT team. Chris is an information professional with 25 years experience in healthcare informatics spanning both the private and public sector. We'll be talking about Chris's methodology for assessing information maturity which we refer to often by its abbreviation, AIM.

Today, on our very first episode of the Podcast, I (Michael Jelen) will be speaking with Kevin Hamilton, Managing Director, and leader of the GAT practice about our experience with remote work,  and running a distributed team. While COVID-19 has unexpectedly forced many people to operate in a remote work environment for the first time, our team has been working that way for years. In this conversation, we discuss some of the lessons we've learned along the way and how to leverage key concepts from Matt Mullenweg's Five Levels of Workplace Autonomy - which we'll include in the show notes.https://ma.tt/2020/04/five-levels-of-autonomy/