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35 minutes | Oct 5, 2021
The Speed of Trust
In this episode of Brain Chatter, Derek reads The Speed of Trust, a chapter from the book The Leader's Code authored by Dr. Ken Chapman. The chapter defines the Speed of Trust, identifies why it is critical to high functioning teams and organizations, provides examples, and outlines strategies for developing and growing The Speed of Trust in an organization.
38 minutes | Jan 26, 2021
Communication: Everybody’s Friend and Foe
Deborah Boswell, communication consultant, coach, and author, examines the practical side of effective communication in the workplace. Ask your peers and direct reports, 'do we do a good job with communication here?' How do they respond? Are you surprised? Ineffective communication costs organizations big money while it also costs trust in leadership. What's the fix? How many moving parts are there to just one sentence communicated from one person to another? How can we each do what we can to communicate better? And what does Deborah advise about the new 'great debate' about cameras-off vs cameras-on in virtual meetings and why?EPISODE RESOURCES:Connect with Deborah on LinkedIn Deborah Boswell's Company WebsiteDeborah's Book: Become a Confident Business Communicator
44 minutes | Jan 14, 2021
Through The Looking Glass
Dr. Ken Chapman discusses the imperative of accurate self-reflection in organizational leadership and success. In fact, at the heart of almost every leadership issue in an organization, is the lack of accurate self-reflection on the individual level. What is practical self-reflection? Why is it important? What are best practices? What tools and strategies are helpful? How do you self-reflect accurately without doing so neurotically? How can one help a leader who is unaware of their own deficit or avoidance of self-reflection? How often is failure at self-reflection by leaders tied to failure in overall business success? Dr. Ken Chapman founded Ken Chapman & Associates, Inc. (producer of this podcast) almost 40 years ago. He has since worked on 4 continents in over 500 electric generating stations, foundries, manufacturing facilities, corporate headquarters, banks, nonprofits, and more. He is the author of 5 books, the mostly widely distributed of which is The Leader's Code. He is a graduate of Emory University and Colombia University. EPISODE RESOURCES:Dr. Chapman's bioThe Leader's Code bookThe Hero With A Thousand Faces, Joseph CampbellWe'd love to hear your feedback on the podcast, as well as topics you'd like us to explore in a future episode. Email firstname.lastname@example.org
52 minutes | Dec 9, 2020
A Giant Money Pit: Employee Turnover
Kyle Roed is Global HR Manager for CPM Holdings, based in Waterloo, Iowa. He discusses the massive costs of team member turnover. How can you start to measure these often unrecognized, un-reported, and siloed costs, both financial and cultural? How can you minimize them? What are some top strategies to retain top human capital talent? Are you asking the basic questions? Do you conduct 'stay interviews' in addition to exit interviews? Does your human resources department have operational and business clout to help with solutions? EPISODE RESOURCES:Kyle's LinkedInCPM HoldingsKyle's Rebel HR PodcastSHRM eLearningSHRM Article: “To Have and To Hold” Bill Conerly Article in Forbes: "Dollar Cost of Employee Turnover"US Bureau of Labor, Recent DataGallup Article: "Fixable Problem Costs Businesses a Trillion"
44 minutes | Nov 25, 2020
The Power of Thankfulness
Dr. Isabel Scarinci, Associate Director at O'Neal Comprehensive Cancer Center, psychologist, and polio survivor, discusses The Power of Thankfulness. How powerful is a genuine sense of thankfulness in our daily lives with co-workers, friends, and family? How does expressing thankfulness change our relationships with others? How can we make authentic thankfulness habitual? What is the science behind gratitude? And how does daily meditation on thankfulness impact our sleep?This episode is a conversation with Dr. Isabel Scarinci who survived polio as a child in Brazil. That experience led her into a life of service to others. As a child, between surgeries she went door-to-door with her mother encouraging complete strangers to vaccinate their children against polio. Her efforts prevented untold other children from suffering. Now she works as an administrator and psychologist in cancer prevention with one of the world's leading cancer centers. She is a leader in an effort between the O’Neal Comprehensive Cancer Center, Rotary International, and the Health Ministry of Sri Lanka to eradicate any type of cancer (in this case cervical cancer) from an entire country for the first time in human history. EPISODE RESOURCES:O'Neal Comprehensive Cancer CenterIsabel's BioConnect with Isabel on LinkedInRotary International's END POLIO NOW CampaignSri Lanka Cervical Cancer Eradication EffortMaya Angelou Quote referenced by Isabel (Forbes article)Honorary Consul of Brazil for Alabama article"How to Cultivate Gratitude, Compassion, and Pride on Your Team" Harvard Business Review article We'd love to hear your feedback on the podcast, as well as topics you'd like us to explore in a future episode. Email email@example.com
23 minutes | Nov 13, 2020
On-The-Job Crisis Management Lessons of 2020
Nate Pizzini, Asst GM of Kennedy Valve Co. in Elmira, New York has spent 2020 leading a manufacturing plant through an unprecedented modern pandemic. What has he learned along the way? Where did he have to pivot? What did he do right from the start? Who have been his partners along the way? What changes made during the pandemic will likely be permanent? Which leadership skills has he leaned on most heavily? EPISODE RESOURCES:Connect with Nate on LinkedInRead Nate's BioKennedy Valve Co websiteCDC's Crisis & Emergency Risk Communication Manual Wharton Magazine : "Applying Crisis Management Lessons to Covid-19"Books Referenced by Nate:The Advantage by Patrick LencioniThe Ideal Team Player by Patrick LencioniThree Signs of a Miserable Job by Patrick LencioniThe Five Dysfunctions of a Team by Patrick LencioniDare to Lead by Brené BrownGood to Great by Jim CollinsBuilt to Last by Jim Collins
30 minutes | Oct 29, 2020
The Challenge of Change in the Workplace
Debra Miller examines why change implemented in the workplace is often difficult, resisted, and costly. She provides a clear 7-step process for leading change management effectively, replete with examples. Where must a leader start? What must be done along the way?Deb is the Managing Principal and Chair of the Board of Ken Chapman & Associates, Inc. She has managed numerous large change initiatives throughout her career. She assists and advises clients on how to map and lead thoughtful change that is manageable, garners faster broad buy-in, and is cost-effective. EPISODE RESOURCES:Deb's BioConnect with Deb on LinkedInKen Chapman & Associates, Inc.
44 minutes | Sep 28, 2020
Why I Want Disagreement On My Team
Kelly Caruso, CEO of Shipt, wants constructive disagreement on her team. How does disagreement lead to better outcomes? How can true diversity of thought be cultivated? What is the most important question she asks? What happens when a leader prevents or quashes constructive disagreement? How do you show others that constructive feedback is safe and appreciated? What's the difference between constructive and destructive disagreement? Kelly answers these questions and also discusses: Where the end of innovation begins. Why a leader should go back and thank those who spoke up and offered a differing perspective that led to change. How she and Shipt have responded to COVID-19. EPISODE RESOURCES:Kelly’s Bio Shipt Shipt FAQs About Shipt Shipt’s Sale to Target Target Harvard Business ReviewBlinklist
29 minutes | Aug 31, 2020
"How Can I Help You?" - A Grandparent's Example
Bari Watson Beasley, CEO of The Heritage Foundation of Williamson County (Franklin, TN) explores the impacts of her grandfather's example of active service to others. A simple question changes everything when there is follow through. "How can I help you?" How does his example impact how she leads herself, her team, and her organization today? Listen as she discusses his fascinating 95 year life that made a difference to many. EPISODE RESOURCES:Connect with Bari on LinkedInBari's BioThe Heritage Foundation of Williamson County (TN)Lee-Buckner Schoolhouse (last regional Rosenwald School) Franklin Grove Estate and GardensPullman Standard Company, Bessemer PlantBelmont UniversityO'More College of Design
30 minutes | Aug 13, 2020
A Conversation with a Gen Z, Everyone's Newest Co-Worker
Grace Shim is at the beginning of the wave of Generation Z's joining the workforce. Gen Z's now replace Millennials as the newest generation in the workforce. How can an organization attract the best Gen Z talent and then retain them? What does a Gen Z look for in an employer? What do they value? How can a Gen Z offer an organization a competitive advantage with their likely fluency in the latest technologies and with diversity of thought? What's an example of a Gen Z's strategy in building trust with earlier generations in the workplace? Grace offers insights on all of these questions and more. She also addresses her experiences coming to the American workplace as a bi-lingual daughter of immigrants. RESOURCES:>Connect with Grace on LinkedIn>Pew Research on Generation Z>University of Alabama Million Dollar Band
35 minutes | Jul 24, 2020
Remote Team Leadership in the Zoom Era
Cherri Lee, Director of Human Resources at Automation Personnel Services, Inc., shares takeaways from years of working with and leading remote teams. Automation is an industrial staffing company with thousands of team members based out of over 30 locations across the US from the Atlantic to the Pacific. How directly accessible should a director or manager be to team members on the front lines, remotely or otherwise? Why is trust in an organization important to making problems less expensive and more quickly addressable? How do you build trust at different locations? How do you have conversations with team members about how to maintain a high behavioral standard, no matter what the other person says or does, and not "give back what they may have gotten"? How can you help your team avoid taking work issues personally, "like a punch in the nose"? How do you effectively pause and evaluate whether your team members, far and wide, are in the right role for their strengths? How is Automation adjusting in the short-term with more remote team development using Zoom and other tools? What's Automation's long-term expectation and desire related to virtual vs in-person? How does Cherri maintain balance between stressful work days and personal life? Resources: >Connect with Cherri Lee on LinkedIn>Automation Personnel Services, Inc. >Books Recommended by Cherri:Traction, by Gino WickmanLeader's Eat Last, by Simon Sinek
26 minutes | Jul 13, 2020
Telling the Correct Story Is Critical to Workplace Safety
Anthony Orlowski, General Manager of M&H Valve, a major manufacturing facility, shares his experiences with workplace safety. And it may not be what you expect. Where does safety begin? Whose responsibility is it to own an individual's safety? What's the ultimate cost to you and others of not being honest when it comes to safety? What are key questions related to safety to ask a prospective manager when you're preparing to hire for a position? How do you position yourself and your team to learn from bad decisions? How do you instill the telling of the correct story into the workplace culture? Resources:>Anthony Orlowski's Bio>Connect with Anthony on LinkedIn
21 minutes | Jul 2, 2020
How to Keep Your Company Open to New Ideas
Christy Beem explores the ever-critical issue of how to keep an organization open to new ideas. An organization that has a huge welcome mat out for new ideas and leverages the diversity of thought from each stakeholder, no matter title, age, tenure, whether that person has hitherto had beneficial ideas, or any other factor, is a company that can adapt to prosper in changing conditions and identify challenges early enough to prevent downfalls. Why isn't every workplace like this? What does it take to lead an organization that actively embraces new ideas? What are practical steps a leader can take to demonstrate with actions and not just words that new ideas are wanted? What's the cost of not being open to new ideas from everyone?
28 minutes | Jun 17, 2020
Debunking The Myth That Leaders Are Born
Whitney Tate tackles the perplexing myth that leaders are born, and not developed. She takes a look at all the negative and damaging implications for individuals and for organizations who operate under the assumption that people are either 'naturally born leaders' or 'not.' Where does this come from? When people are asked to identify a leader they admire, why is a distant celebrity so often a response, instead of a leader they know personally who lives next door? Is the myth perpetuated by modern media more than in the past? How does this intersect with potentially differing opportunities for introverts vs extroverts? And why is this concept even important to a manager?
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